AC Hotel Asheville Biltmore Village

Hotels
•
AC Hotels by Marriott
9.2 (162 reviews)
186 Hendersonville Road , Asheville , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean/spotless rooms
Close to Biltmore / excellent location
Friendly, professional staff and concierge
Modern, well-designed rooms
Good gym and ample parking
Convenient water/ice dispensers on each floor
Cons:
Breakfast confusing / undisclosed charges
Limited breakfast menu and mixed quality
No towels at pool
Occasional loud machinery causing sleepless nights
Limited in-room storage
No microwave in some rooms
A few isolated cleaning errors
Need for in-room fan reported

Categories

Cleanliness
9.5
Consistently praised across reviews as extremely clean, spotless and modern; a few isolated cleaning errors were reported but overall cleanliness is a strong positive.
Service
9.7
Multiple reviews call out friendly, professional staff, helpful concierge and accommodating reception (manager comped a room for noise). One complaint about lack of follow-up on a breakfast charge exists but overall service sentiment is very positive.
Location
9.9
Frequently noted as excellent—very close to the Biltmore, convenient to Biltmore Village and easy driving distance to Asheville attractions.
Room Quality
9.3
Rooms described as clean, modern, well-designed and comfortable; some drawbacks noted (limited storage, no microwave, occasional loud machinery causing sleepless night).
Amenities
9.1
Good amenities reported (gym, ample parking, water/ice dispensers on floors); some negatives such as no towels at the pool and missing in-room microwave for some guests.
Value for Money
8.8
Generally positive value impressions for location and room quality, but several guests flagged poor transparency/experience with breakfast charges which lowers perceived value.
Food and Beverage
7.5
Multiple complaints about breakfast: limited menu, confusing/undisclosed charges, and mixed quality (cold or underbaked items). This is the weakest category in the reviews.
Overall Experience
9.8
Most guests would stay again and describe a very positive stay (clean, modern, great location and service), with isolated issues (breakfast policy, occasional noise) tempering an otherwise strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:34

Property Description

Historic Biltmore Village Experience
Immerse yourself in the charm of antique shops and the beauty of the Blue Ridge Parkway right at our doorstep.

Wellness and Relaxation
Stay active in our modern fitness center, unwind in the indoor pool, or luxuriate in our soothing hot tub.

Scenic Terrace Delight
Enjoy the warm sunshine and fresh mountain air on our terrace, a perfect spot to savor the essence of Asheville.

Book now to start your Asheville adventure at the Scenic Hotel Biltmore Village!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 162 reviews
Cleanliness: 9.5
Service: 9.7
Location: 9.9
Room Quality: 9.3
Amenities: 9.1
Value for Money: 8.8
Food and Beverage: 7.5
Overall Experience: 9.8
S
SCHERRY • couple • us
5
Pros:

Lounge was nice.

Cons:

No lighting in our room, could not see well at all. Went and got flashlight out of car.

2026-10-16 • via Nuitee
R
Roberta • couple • us
10
Very clean & has nice employees
Pros:

Location to Mission Hospital

Cons:

Nothing

2026-10-13 • via Nuitee
D
David • couple • us
8
A very nice, clean hotel. We were very comfortable. Best of all we were central to all activities.👍
2026-09-15 • via Nuitee
C
Courtney • couple • us
10
2026-09-06 • via Nuitee
J
janet • solo_traveller • us
10
Pros:

Super Clean, modern facility, comfortable bed with great staff. Location (short walking distance)was great to see a show at French Broad Brewery

2026-08-10 • via Nuitee
H
Heather • couple • us
8
I would stay again, modern and very clean
Pros:

Hotel was very close to entrance of Biltmore. It was extremely clean and staff, especially bartender, were kind and professional.

Cons:

The breakfast was confusing. It wasn’t explained that it was free but several things could be added on for a upcharge. No towels at pool.

2026-08-03 • via Nuitee
J
John • couple • us
10
This hotel was a great choice
Pros:

Location, cleanliness, staff, linens—all were excellent.

Cons:

It would have been nice to have two comfortable chairs intheroo .

2026-07-18 • via Nuitee
H
Hoffmann • couple • us
9
Cons:

The menu for breakfast is limited to a few items.

2026-07-11 • via Nuitee
B
Bill • couple • us
9
Completely satisfied
Pros:

Clean and modern

2026-07-03 • via Nuitee
U
U5885YXrobertas • Family
2
Rip-Off Skimpy Continental Breakfast that You Pay For
Pros:

1/5
Breakfast RIP-OFF. By far the most deceiving way to present continental style breakfast as included when it's not. Paid $17 per person for a nasty, underbaked croissant and three thin small slices of dried out cheese. Mostly, when we got to breakfast the girl did not explain clearly that it's not included with the stay. What I heard her say it that if you want to order "a la carte" there is a charge, so I thought that by simply avoiding ordering from the menu and choosing the (poor) quantity and quality continental that we should be fine. I don't mind having to pay for it, when breakfast has more than a plate with dried cheese, thin slices of salami and underbaked out of the box croissants. Even the hotels that are below this rank and include breakfast, do a much better job in what you have. I emailed the manager, Mabel, back and forth and Mabel stopped replying. It's a chain and you are nobody to them. No responsibility taken. I gave them a chance to correct it, so here is the review you get out there in the world for others to beware. Stayed 3 nights, spent over $500, no response from the manager over $30 breakfast charge. My main complaint is: lack of clarity about the charge. They need to make customers aware upon check-in. When I checked in and asked the front desk guy "is breakfast included", he replied " we do have breakfast 6:30a - 10a", omitting the charge detail. Deceiving! If the manager replies and says "oh, we dont have a record or anything of that sort" I will post screenshots of our emails back and forth.

2026-07-01 • via Tripadvisor
H
henryd673 • Couples • East Amherst, New York
10
Great Location
Pros:

This hotel is located within a quick drive to all points in Asheville. It is in easy walking distance to the Biltmore Village. It is very modern and clean. The breakfast is good but when we passed through the line there were very few items of enact type. The hot items were not hot enough. There was a decent selection. Rooms could use more storage. There are only two small drawers and a hanging rack.

2026-06-27 • via Tripadvisor
9
971melodyt • Couples
6
Sleepless Night
Pros:

The hotel is very clean and well-appointed. Unfortunately there is very loud machinery running on and off all the time, including all night. My husband and I did not sleep. The manager was kind enough to comp the room but our weekend was rough without rest.

2026-06-26 • via Tripadvisor
M
Martha • family_with_children • us
9
2026-06-18 • via Nuitee
J
Jeff • solo_traveller • us
10
Pros:

Location

2026-06-10 • via Nuitee
D
dmtravelling2016 • Couples • Singapore
10
Great service and really nice hotel
Pros:

Service at the reception was great! The friendly concierge was the highlight of our stay. Other aspects were good too - rooms were clean, functional, comfortable and decor was stylish. There were ample parking lots in the open air carpark of the hotel, and each floor has a water and ice dispenser which I really enjoyed.

2026-05-30 • via Tripadvisor
R
Robert • couple • us
10
Wonderful
Pros:

Rooms were really designed well. The rooms and entire hotel were spotless. Great location close to Biltmore Estate. Even though not downtown, the town was just a few minutes drive away. Good gym.

2026-05-27 • via Nuitee
B
Brett • couple • us
8
2026-05-24 • via Nuitee
K
Kaleena • solo_traveller • us
10
Pros:

Convenience of the hotel and friendly staff

Cons:

Need a fan in the room

2026-05-11 • via Nuitee
L
LaKeisha • solo_traveller • us
8
Good stay
Pros:

It was a quiet and quanti hotel. The location was exactly where I needed to be.

Cons:

There were a few cleaning errors in my room, but I didn't complain about them there.

2026-05-09 • via Nuitee
R
Robin • solo_traveller • us
10
Pros:

Comfortable! Clean!

Cons:

No microwave in the room??

2026-05-08 • via Nuitee