Hotel Orient Palace

Hotels
4.8 (75 reviews)
299/301 MS Ali Road Near Shalimar Cinema, Grant Road east , Mumbai , in
info@hotelorient.in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Hotel is set for redevelopment
Some hope for better future stays
Cons:
Booking issues
Unfriendly staff
Odors and pests
Room quality issues

Categories

Cleanliness
3.63
There were issues with odors and pests, indicating a need for improvement.
Service
5.6
Unfriendly staff reported, affecting the service experience.
Location
5.14
Positioned well, but overall have mixed feelings about the area.
Room Quality
4.09
Room had issues like no air conditioning and poor design.
Amenities
6.62
Standard features available, but lacked certain comforts.
Value for Money
5.08
The experience did not meet expectations given the cost.
Food and Beverage
4.13
Complaints about cooking odors suggest inconsistency in food service.
Overall Experience
4.1
Overall a disappointing stay with hopes for future improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:49

Property Description

Centrally Located in Mumbai

Modern Amenities
Hotel Orient Palace offers air-conditioned rooms with a flat-screen TV, free WiFi, and a restaurant serving delicious meals. Guests can also enjoy the convenience of room service and a 24-hour front desk.

Convenient Services
With an ATM, concierge service, and currency exchange, guests' needs are well taken care of. Each room is equipped with a wardrobe, private bathroom, and comfortable bedding.

Near Top Attractions
Explore Mumbai's popular spots like Girgaum Chowpatty Beach, Chor Bazaar, and Mohd Ali Road, all located near the hotel.

Book your stay at Hotel Orient Palace for a comfortable and memorable experience in Mumbai.

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Please note that at check-in, all guests must present a valid proof of identification and of on-going travel.

Please note that couples are required to produce a marriage certificate or any valid proof of marriage at the time of check-in. Guests are required to show a photo ID and credit card upon check-in.

Please note that alcohol is not permitted on property premises.

Please note that guests will be needing to inform the property about the time of arrival

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 6 years old and over stay for Rs. 900 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

4.8
Based on 75 reviews
Cleanliness: 3.63
Service: 5.6
Location: 5.14
Room Quality: 4.09
Amenities: 6.62
Value for Money: 5.08
Food and Beverage: 4.13
Overall Experience: 4.1
• extended_group • in
1
2025-09-03 • via Nuitee
• family_with_children • in
1
Cons:

I made a booking and went to the hotel, but when we got there, the hotel told us that we would not get a room. After a lot of waiting, we got a room, but it had two bathrooms combined, and no air conditioning. It was a very bad experience.

2025-09-01 • via Nuitee
D
Dalal • family_with_children • om
5
Pros:

الفندق قديم جداجدا ومستوى الغرف لم تعد تتناسب للإقامة خاصه لنا نحن الخليجين ولكن الخبر الجيد سيتم هدم الفندق وبنائه من جديد. نتمنى اقامتنا المرة القادمه تكون ممتازة بنفس مستوى الاقامه في فندقهم الثاني والذي يقابلهم مباشرة.

Cons:

عدم وجود تهوية (نافذة في الغرفة) روائح التصريف منتشرة في الفندق وبعض الحشرات.. روائح الطبخ تنتشر بعض الاحيان لوجود عوائل عربيه تعد طعامها!!عدم وجود عازل الصوت في الغرف ودورات المياه

2025-08-02 • via Nuitee
J
Juzer
2
Pros:

Unfriendly staff

2025-06-25 • via Nuitee
A
Ahmed • review category business travellers • gb
2
Very poor
Pros:

Very bad stay I will Ask for Rifund room was sthink all pasage was sthink I never Recommend when I Arived gate was closed Securty sleeping
I cal provided Noumber but no Risponce
Call back this mornig you cal 2am Very bad experience I riquset my full money back on breakfast no Attedance
Thankyou

Cons:

Room

2025-05-28 • via Nuitee
K
Kumar • review category business travellers • in
1
Pros:

I don’t like.

Cons:

Hygiene

2025-05-24 • via Nuitee
G
Goyani • young couple • in
1
Bad
Cons:

My wife and I had a booking at Hotel Orient from 5th May to 6th May 2025. Despite informing them in advance that I would arrive between 6:00 AM and 7:00 AM, I reached slightly later, between 7:30 AM and 8:00 AM. Upon arrival, the staff coldly informed me that check-in was only at 12:00 PM and refused to accommodate me in any way.

I politely requested if they could allocate any available room for just four hours, or if I could pay extra to extend my booking to cover the early check-in. Shockingly, they demanded an additional ₹2200 for just four hours—almost the same price as my original booking (₹2222 for a full day)! This was completely unreasonable and exploitative.

To make matters worse, the staff behaved in a rude, dismissive, and humiliating manner. Their lack of basic hospitality and unwillingness to assist a guest in need forced me to leave and book a stay at Hotel National next door, where I was treated with respect.

Never staying at Hotel Orient again—I strongly advise others to avoid this place if they expect even basic courtesy and fair treatment.
Terrible experience!

2025-05-07 • via Nuitee
S
South • review category business travellers • fr
1
Worst
Pros:

Not worth, too expensive, Lodging type, not star hotel. Worst, worst. What the operation manager does working or sleeping in Booking.com?. better to visit the property first then allow on their lists of hotels.

2025-03-31 • via Nuitee
I
Iynkaran • solo traveller • ca
3
Poor
2025-03-22 • via Nuitee
A
Ahmed • young couple • om
8
Very good
2025-02-26 • via Nuitee
M
Mudit • family with young children • in
1
Bad
2025-01-29 • via Nuitee
A
Aaqib • review category business travellers • in
8
Very good
2025-01-03 • via Nuitee
P
Purvam • with friends • us
9
Superb
2024-12-11 • via Nuitee
B
Behera • family with young children • in
1
Bad
2024-11-05 • via Nuitee
I
Ismet • review category business travellers • mu
7
Good
2024-10-30 • via Nuitee
V
Vikramadhithan • family with young children • in
5
Passable
2024-10-17 • via Nuitee
A
Ali • solo traveller • sa
4
Fairly Clean hotel but greedy management
Pros:

It is clean. Convenient

Cons:

The property manager DID NOT honor the deal and did not not accept the rate Booking.com has offered and confirmed. When I showed him the confirmation email from Booking.com. He refused and instead he showed me his offer. After a long flight and exhausting day, I had to pay more to avoid the hassle of looking for another hotel. Breakfast is not worth it.

2024-10-10 • via Nuitee
Y
Yaman • family with young children • om
1
The worst hotel
Pros:

It was so dirty and bad service

Cons:

It doesn’t worth the pay for it

2024-09-18 • via Nuitee
A
Agrawal • family with young children • in
1
Bad
Cons:

after having 2 rooms online owner said I can give you only one but you have to pay money for 2 rooms . or else find room somewhere else .
where should I go with family at night 12 .
soo much ego of money of owner.
rooms are not same as shown in booking.com .
I’ll never book anything from booking .com now onwards.

2024-09-15 • via Nuitee
P
Parth • family with young children • in
8
Very good
2024-09-09 • via Nuitee