Cassia Bintan, part of Banyan Group

Hotels
•
Cassia
9 (897 reviews)
Jalan Teluk Berembang Laguna Bintan Resorts , Lagoi , id

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Great location
Modern rooms
Fun amenities
Cons:
Food quality complaints
Some room issues noted

Categories

Cleanliness
9.33
Reviews highlight that the hotel is very clean.
Service
9.8
Staff received praise for being friendly, attentive, and providing good service.
Location
9.34
The location of the resort is excellent, next to a very white sandy clean beach.
Room Quality
8.79
Rooms were described as modern but mentioned some issues in reviews.
Amenities
8.82
Amenities received positive mentions, especially the play area.
Value for Money
8.28
Good value, but some negative feedback on food quality.
Food and Beverage
8.33
Food quality received some criticism, but breakfast was enjoyed.
Overall Experience
9.3
Overall experience cited as very positive with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:17

Property Description

Modern Design and Stylish Amenities
Experience a stay at Cassia Bintan where modern design meets stylish amenities. Each unit is beautifully decorated with a flat-screen TV, coffee machine, and comfortable seating area including a daybed and beanbag chair. The private bathrooms are equipped with hot/cold showers, slippers, and a hairdryer for your convenience.

Private Beach and Exciting Activities
Enjoy exclusive access to the hotel's private beach area and make the most of your stay with free bicycle usage. Engage in thrilling activities such as golfing and snorkelling, ensuring a memorable vacation experience. Additionally, take advantage of the free shuttle service and explore the surrounding area with ease.

Convenient Facilities and Services
Benefit from free WiFi and private parking during your stay at Cassia Bintan. The property also offers car hire services for further exploration. With Tanjung Pinang and Nagoya just a short distance away, immerse yourself in the local culture and attractions. Book now for an unforgettable retreat at Cassia Bintan.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TNJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 897 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
Janine • couple • za
10
Amazing. Lovely place to stay. Wonderful staff.
Pros:

Beautiful location. Comfortable beds. Amazing staff. One of my best places to stay ever. Bit out of season but nice because less people.

Cons:

Nothing

2026-05-15 • via Nuitee
K
Kunal • couple • sg
9
Fantastic
Pros:

Amazing location, amazing beach, amazing beachfront property!

Cons:

Need to upgrade tvs to have Netflix and other streaming platforms

2026-05-11 • via Nuitee
C
Corinne • couple • sg
9
2026-05-10 • via Nuitee
V
Victoria • solo_traveller • sg
7
2026-05-10 • via Nuitee
F
Friday • extended_group • sg
9
2026-05-07 • via Nuitee
K
KOTA • family_with_children • jp
7
2026-05-06 • via Nuitee
H
Hernando • solo_traveller • co
7
Pros:

Location, professional staff, good customer service. Amazing rooms.

Cons:

The food was 3 out of 10. This is really the big problem. It really had an effect on the overall experience. Cold, slow, and careless. A bit better in the main dinner, but completely awful in Xana.

I'm not an expert, but It was evident a lot of the food was frozen from before.

Waiters in Xana, borderline saboteurs.

2026-05-03 • via Nuitee
Y
Yudai • extended_group • sg
9
2026-05-03 • via Nuitee
D
Denis • solo_traveller • sg
8
2026-05-03 • via Nuitee
A
alejandra • couple • sg
10
Increíble!!!
Pros:

Una experiencia increíble!!! El hotel es hermoso, las habitaciones enormes y con espacio de cocina! Sin embargo, lo que hace al hotel excepcional es su personal. Particularmente, quiero agradecer a Jonson, Yance, Amirah , Witak (creo que se escribe así!) Sella y Jenius quienes nos ayudaron desde el primer momento!! Nos vamos con muchas ganas de volver!!!

Cons:

Nada

2026-05-03 • via Nuitee
S
Stephan • family_with_children • gb
7
2026-04-29 • via Nuitee
K
Kenza • couple • nz
10
Highly recommend - will visit again
Pros:

Fabulous hotel - could enjoy the pool at Homm, beautiful beach and great selection at buffet. Staff were super lovely

Cons:

Liked it all!

2026-04-28 • via Nuitee
R
Riitta • solo_traveller • fi
10
2026-04-21 • via Nuitee
R
Rachel • couple • sg
8
Nice
Pros:

Comfortable

Cons:

Cramped toilet bowl cubicle

2026-04-18 • via Nuitee
N
Nantha Kumaran • family_with_children • sg
10
Pros:

Love the service

2026-04-18 • via Nuitee
M
McQueen • family_with_children • sg
9
Straightforward relaxing
Pros:

Friendly staff , beach is clean, everything I need in a 24hours stay.

Cons:

None that I can see

2026-04-17 • via Nuitee
L
Lotte • family_with_children • dk
9
Excellent.
Pros:

Staff was just above and beyond. Friendly, unprompted explaining about the island, culture and the people. Very helpful whenever we approached them during the stay

Cons:

The responses to requests BEFORE arrival was very slow and we were never sure if they had read our questions or not. Unfortunately it ended with us booking the wrong ferry and with a long grab drive at arrival.

2026-04-16 • via Nuitee
R
Ruchita • family_with_children • in
7
2026-04-16 • via Nuitee
4
492ivym • Family
10
Beautiful beach , beautiful staff quite
Pros:

Enjoyed my 24hour stay. Thank you to Leffie check in and our dinner plans was success and Omas easy check out .

2026-04-14 • via Tripadvisor
A
Agnes Sonya Suwito • solo_traveller • id
10
Great stay at Cassia Bintan
Pros:

The resort hotel was nice and big with many activities to do with my family.

Cons:

The floor of the hotel room was abit sticky maybe due to condensation. Hot weather outside and cold aircon indoors.

2026-04-14 • via Nuitee