Cassia Bintan, part of Banyan Group

Hotels
Cassia
9 (952 reviews)
Jalan Teluk Berembang Laguna Bintan Resorts , Lagoi , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Great location
Modern rooms
Fun amenities
Cons:
Food quality complaints
Some room issues noted

Categories

Cleanliness
9.33
Reviews highlight that the hotel is very clean.
Service
9.8
Staff received praise for being friendly, attentive, and providing good service.
Location
9.34
The location of the resort is excellent, next to a very white sandy clean beach.
Room Quality
8.79
Rooms were described as modern but mentioned some issues in reviews.
Amenities
8.82
Amenities received positive mentions, especially the play area.
Value for Money
8.28
Good value, but some negative feedback on food quality.
Food and Beverage
8.33
Food quality received some criticism, but breakfast was enjoyed.
Overall Experience
9.3
Overall experience cited as very positive with memorable moments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:17

Property Description

Modern Design and Stylish Amenities
Experience a stay at Cassia Bintan where modern design meets stylish amenities. Each unit is beautifully decorated with a flat-screen TV, coffee machine, and comfortable seating area including a daybed and beanbag chair. The private bathrooms are equipped with hot/cold showers, slippers, and a hairdryer for your convenience.

Private Beach and Exciting Activities
Enjoy exclusive access to the hotel's private beach area and make the most of your stay with free bicycle usage. Engage in thrilling activities such as golfing and snorkelling, ensuring a memorable vacation experience. Additionally, take advantage of the free shuttle service and explore the surrounding area with ease.

Convenient Facilities and Services
Benefit from free WiFi and private parking during your stay at Cassia Bintan. The property also offers car hire services for further exploration. With Tanjung Pinang and Nagoya just a short distance away, immerse yourself in the local culture and attractions. Book now for an unforgettable retreat at Cassia Bintan.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TNJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 952 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.33
Overall Experience: 9.3
P
paolo acreide solo_traveller it
9
4 giorni di relax
Pros:

Spiaggia e mare belli. Camera grande e confortevole. Navetta a/r per il traghetto gratuita (basta contattare la struttura e fornire i propri dati di arrivo o partenza)
WiFi funzionante in tutta la struttura anche in spiaggia
Colazione buona, varia ed abbondante.
Cibo nei ristoranti ottimo ad un prezzo giusto. Noi siamo praticamente sempre andati nel ristorante fronte spiaggia (xana beach club)
Personale gentile.
Ci è piaciuto molto

Cons:

Struttura un po' vecchiotta

2026-07-10 via Nuitee
L
Leong couple sg
9
2026-07-08 via Nuitee
M
Matthias solo_traveller de
8
Pros:

Sehr freundliches Personal, toll, dass man die gesamte angrenzende Anlage mit schönem Strand/Pools benutzen darf! Für klassischen Resort-Strandurlaub sehr gut geeignet.

Cons:

Teure Restaurants vor Ort, schlechte Anbindung an weitere Attraktionen auf der Insel, etwas wenig zu tun im Resort, die Anlage des eigentlichen Hotels müsste etwas besser gepflegt werden.

2026-07-08 via Nuitee
P
Pollastri solo_traveller it
7
2026-07-08 via Nuitee
T
Tracy family_with_children za
8
2026-07-06 via Nuitee
M
Margaret couple gb
8
We had a great stay
Pros:

Lovely apartment

2026-07-06 via Nuitee
S
SOUMYA extended_group vn
9
excellent staff, hospitality too good.
Pros:

Beach was awesome. the beach bar was very good.

Cons:

Nothing as such.

2026-07-06 via Nuitee
A
Antonio couple it
10
Un paradiso fatto di persone fantastiche
Pros:

La sorpresa migliore di tutto il viaggio. Struttura bellissima, spiaggia e mare incredibili, cibo ottimo, staff gentilissimo. Un particolare ringraziamento ad Amirah e Ibe che hanno avuto un’attenzione particolare alla nostra intolleranza al lattosio. Con mancherete. Ma torneremo. Grazie di tutto

Cons:

Nulla

2026-07-02 via Nuitee
C
Clamor family_with_children sg
8
2026-06-30 via Nuitee
P
Prithvi Kumar solo_traveller sg
8
2026-06-28 via Nuitee
S
Sunena family_with_children sg
10
2026-06-25 via Nuitee
U
Udai solo_traveller sg
8
2026-06-25 via Nuitee
K
khyfly solo_traveller my
7
May put in the vacations list for others to come and feel
Pros:

No comment overalls find

Cons:

Nil

2026-06-22 via Nuitee
C
Christian solo_traveller de
7
Ziemlich teuer für den Standard
Pros:

- tolle Schaumparty am Pool
- schöner Strand
- Zimmer sind neu wie auf den Bildern
- extrem freundliches und hilfsbereites Personal

Cons:

- alles im Hotel ist sehr überteuert, z.B. kostet im Hotelshop eine Flasche Bier 5x soviel wie im lokalen Minimart, Getränke an der Bar oder Abendessen im Restaurant sind eher mit Singapur vergleichbar
- das Hotel ist abgelegen und ohne Auto/ Taxi kommt man nicht weg
- gab bei voller Auslastung großes Chaos beim Frühstück, Qualität der Speisen passen nicht für den Zimmerpreis. Personal war schlecht organisiert aber sehr freundlich und extrem bemüht

2026-06-19 via Nuitee
J
Jo-Lyn family_with_children sg
10
Affordable stay and fun in the sun!
Pros:

Having the beach at the hotel was lovely. Staff were super friendly and helpful. Clean, affordable and comfortable :)

Cons:

Flies n mosquitoes are unavoidable in Asian countries, but perhaps more control over them would be great.

2026-06-16 via Nuitee
G
ge0gyz Family Bandung, West Java, Java
10
Stay at Cassia with family
Pros:

Very calm atmosphere all around the property.
Very convenient getting from ferry terminal to hotel with a friendly staff.

Nice view of the sea from the hotel room.
Rooms were clean and very very spacious with good amenities inside like storage and kitchen area. Felt at home.

The breakfast was good spread. Spa facilities and spa staff were excellent, The dinner at Treetop restaurant was just amazing, the 5 course with wines was really good.

2026-06-13 via Tripadvisor
J
Journey17853997195 Family
10
A lovely short break
Pros:

Excellent experience and a relaxing holiday with the beach, spa, good food, spacious and neat rooms and excellent service. Breakfast buffet spread was pretty good and the food especially the experience at Treetops, Banyan Tree was excellent. Special mention to the friendly staff Intan and Danny who made our beach side experience extra special. Will definitely come back again! Thank you.

2026-06-13 via Tripadvisor
V
Voyage39269331273 Family
10
Bird walk
Pros:

Luna and Michael were very nice and kind. They walked us along the Laguna golf course and looked for the birds. We found quite a few interesting birds.

2026-06-12 via Tripadvisor
B
bellfyns Family Singapore
10
Great service and amenities!
Pros:

We booked ocean view room and it was beautiful. The sands on the beach was so soft, there was mini basketball, badminton, volleyball, pool table, table tennis, mahjong... we could really spend our entire free day meaningfully while waiting for our 6.50pm ferry charter. We also got lucky with the turtle release event, do look out in IG conservationlab_bintan for updates. Service was excellent, staff did their best to serve us really well. Extra mile to even deliver our forgotten Kueh Lapis from hotel to our ferry terminal. We are super impressed! Can't wait to visit again!

2026-06-12 via Tripadvisor
L
lingg113 Family
10
Wonderful Family Getaway at Cassia Bintan
Pros:

Stayed at Cassia Bintan with my parents and children and had a wonderful experience. All the staff were extremely friendly, warm, and attentive throughout our stay. They always greeted us with a smile and were quick to offer assistance whenever needed.

The resort is clean, well-maintained, and surrounded by beautiful scenery. The peaceful atmosphere makes it a great place for a family getaway.

One of the highlights for the kids was the beach. There were many hermit crabs along the shore, especially in the late morning after our buffet breakfast. The children had lots of fun observing and gently picking them up before releasing them back onto the beach.

Overall, Cassia Bintan is an excellent family-friendly resort. We enjoyed our stay very much and would definitely return again.

⭐️⭐️⭐️⭐️⭐️ Highly recommended for families with children.

2026-06-08 via Tripadvisor