Hôtel Teranga & Spa

Hotels
7.8 (1194 reviews)
Lot. Ali Ben Haj , Marrakech , ma

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Spacious rooms
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.63
Multiple comments mentioned unclean floors, stained rugs and sofas, and hair on bedsheets.
Service
9.1
Staff received praise for being friendly and accommodating.
Location
8.14
Some reviews noted good location while others mentioned challenges with parking.
Room Quality
7.59
Some guests mentioned spacious and clean rooms, but also noted issues like noise and incomplete cleaning.
Amenities
7.12
Mentioned issues with the hamman being non-functional and that it was not well-maintained.
Value for Money
8.58
Generally good value mentioned, but some comments about excessive pricing for certain amenities.
Food and Beverage
6.63
Some reviews criticized non-fresh breakfast items and high prices.
Overall Experience
8.6
Overall good experience highlighted by numerous guests despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Luxurious Accommodation
Experience comfort and style at Hôtel Teranga & Spa, just 1 km from Carré Eden Shopping Center. Each air-conditioned room features a flat-screen TV and a private bathroom, ensuring a relaxing stay.

Gourmet Dining
Indulge in delicious meals at our on-site restaurant, offering a variety of culinary delights. Our 24-hour front desk is always available to assist you during your stay.

Convenient Location
Located near Marrakech Plaza and Majorelle Gardens, our hotel provides easy access to top attractions. With Marrakech-Menara Airport just 4 km away, Hôtel Teranga & Spa is the perfect choice for your next stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RAK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1194 reviews
Cleanliness: 6.63
Service: 9.1
Location: 8.14
Room Quality: 7.59
Amenities: 7.12
Value for Money: 8.58
Food and Beverage: 6.63
Overall Experience: 8.6
J
JIANAN JAUBERT • extended_group • ch
7
2026-03-13 • via Nuitee
M
Martin • extended_group • cz
9
2026-03-07 • via Nuitee
A
Alfonso • family_with_children • es
10
2026-03-06 • via Nuitee
S
Sébastien • family_with_children • fr
7
Pros:

Literie très confortable.
Etablissement propre
Personnel aimable

Cons:

Restaurant fermé en période de ramadan ce qui n'a pas été précisé lors de la réservation.
Petit déjeuner décevant, peu de choix et qualité moyenne

2026-03-04 • via Nuitee
V
Valérie • family_with_children • fr
10
Pros:

Séjour très agréable et personnel exceptionnel et très professionnel, merci à eux tous 🤗.

2026-03-02 • via Nuitee
S
segura • family_with_children • es
10
Pros:

Habitación amplia con muy buena ubicación. Camas grandes cómodas y con un baño amplio.El persona del hotel servicial y muy amable son encantadores.

Cons:

Estaban en Ramadán y el desayuno te lo llevaban a la habitación, pero al quejarnos tomaron medidas y lo pusieron en el buffet. Que al estar en Ramadán no avisaron de que restaurante y piscina estaban cerrados y que tampoco había hamman.( Solo por qué están en Ramadán) Los zumos del buffet no eran naturales. La terraza de la habitación no la limpian y tenía bastante polvo no podías comer en el mesa de la terraza.

2026-03-01 • via Nuitee
A
aurélie • couple • ma
6
2026-03-01 • via Nuitee
T
Tayo • extended_group • gb
1
It was a terrible hotel to stay in for the holiday, the staff was friendly but the rule of the hotel needs to be changed
Pros:

The staff were so friendly

Cons:

The worst ever, an hotel without cup of tea and water in the room.… the white towel has gone grey

2026-02-27 • via Nuitee
T
Torres Fernández • extended_group • es
5
Pros:

Las camas, la limpieza y la ducha con mucha presión y agua caliente . La habitación era grande y bonita.

Cons:

El desayuno no tuvo nada que ver con lo q aparece en su web. Desayunamos en una mesa sin mantel y el desayuno no era variado. Un plato preparado, el mismo los tres primeros días, y sin café. Y porque pedímos té, sino tampoco, solo zumo de naranja. El plato llevaba un tazón de sopa q no nos gustó y pedimos q nos pusieran otra cosa en vez de eso...y nada, traían lo mismo. El ultimo día abrieron una sala. Con buffet, mejor porque había algo más de variedad pero insuficiente. Después la ducha no tragaba y por el lateral tb salía agua...así q cada vez q nos duchamos el suelo del baño lleno de agua, y el váter tampoco tragaba bien, lo dijimos en recepción pero nada...la parte de fuera del hotel muy dejada...y la piscina q aparece en el anuncio...no la vimos

2026-02-27 • via Nuitee
S
Saheed • extended_group • gb
10
2026-02-26 • via Nuitee
S
Saheed • couple • gb
10
2026-02-26 • via Nuitee
F
Floris • family_with_children • nl
4
Cons:

The spa, restaurant and the swimming pool were closed. Even though we went on Ramadan, but this wasnt communicated to us before we came.

2026-02-25 • via Nuitee
K
Karim Chaimae • family_with_children • fr
6
Pros:

L'emplacement

Cons:

La salle de bain est très dangereuse. La paroie de la douche n'est fixé.

2026-02-24 • via Nuitee
L
laqsoumi • family_with_children • gb
9
2026-02-23 • via Nuitee
M
Mohammed • couple • gb
10
2026-02-14 • via Nuitee
G
Giuseppe • family_with_children • it
8
Pros:

Sono stati molto cordiali e la struttura era pulita

2026-02-12 • via Nuitee
Z
Zakaryae • family_with_children • ma
10
2026-02-12 • via Nuitee
M
Marthe Alexandra • couple • fr
10
Magnifique
Pros:

L’accueil, la propreté, le personnel très aimable. Le monsieur qui vient à l’accueil la nuit, mention spéciale pour lui et pour les personnes au petit-déjeuner. Très aimable. Nous reviendrons.

Cons:

RAS

2026-02-11 • via Nuitee
R
Rahila • family_with_children • fr
1
Horrible
Pros:

Rien c’était pas du tout ce que c’était décrit

Cons:

Tout

2026-02-11 • via Nuitee
O
Oluwabamise • couple • gb
8
2026-02-10 • via Nuitee