Fairfield Inn and Suites by Marriott Lubbock Southwest

1st floor women’s washroom was very dirty according to my wife, equivalent to a road side rest stop

Everything was good in relation with the stay. The only BIG complaint I have is that even when I paid the room in advance thru Hotels.com, when I checked-in at 11pm the person in shift charged me the incidental deposit but also de charge for the room. I told him I did prepay for the room but he said he couldn’t see that in the system and couldn’t do anything to help, he suggested I talk to the manager next morning. I did talk to manager next morning and she kindly said the mistake will be fixed. One week and three calls later, I keep receiving the same feedback: “we’ll take care of it”.
I know they are going to fix it, and I’ll get the funds back, but the EXPERIENCE was messed up by the issue and I will rather to not prepaid in the future so I avoid the situation again.

I was bitten by mosquitoes in dinning area but I was not any help.

Clean rooms

Check-in process was easy. The breakfast buffet had a nice variety of cold and hot items. Very convenient to shopping and restaurants. Overall, great hotel!

This hotel is in a great location close to the highway, with plenty of great food options nearby and even a Target. The staff here were amazing. Check-in and check-out were fast, and they were attentive and quick to fix our issues.

That said, we did run into a few problems. Our toilet barely had any flushing power, we found a pair of shorts and pants left in the restroom, and our comforter had lipstick stains. The room also had a damp smell that was stronger in the bathroom. When we asked to switch rooms, unfortunately the hotel was fully booked. The staff did address the issues by removing the clothes, fixing the toilet, and changing the sheets.

The rest of the stay was fine, but breakfast was underwhelming, so we chose to eat elsewhere. Overall, the hotel has potential, especially with its great staff and convenient location, but with the room issues, I’m not sure if I’d stay here again.

One of the much better hotels we've stayed at in Lubbock. Only complaint was that the carpet was coming apart from the tack strip and stabbed my foot when walking barefoot. Very clean, very kind staff.

Great place

Very nice clean hotel for a great price

I had someone come in my room in the middle of the night. The hotel must have given someone the wrong room but not only did it scare me but it ruined my sleep and entire stay. Then my room key wouldn't work and the attendant up front would not replace the key and said I already checked out.

Great location, close to everything on the west end. Super frustrating, though, that they don’t offer cribs, pack-n-plays or anywhere for a baby to sleep like every other hotel in Lubbock (or anywhere) we have stayed…really wish we would have known that booking here and traveling with a baby.

Traveled with my daughter. The staff was incredible and very friendly. The hotel was clean and we felt safe. I would stay here again.

Hand soap is needed at the sink.

Good

Hotel is ok to stay at. Front desk lady was very rude to check in. Pool was closed. Breakfast was not great. The hotel is outdated and rooms have a smell. Will not stay here again.

Xxx

The breakfast was almost nonexistent. When I asked for more foods, the front desk said she would check with the breakfast person and nothing was put out. Multiple people were without anything to eat….not even muffins, bagels, etc

Sucked

The room was great, the AC worked great, everything was super clean & fresh. The only thing I saw as something that could use improvement was your liquid body wash & shampoo. They were so diluted that they were like washing with water only. Not sure if your staff is trying to save $ by diluting it but it was pretty bad. The other nitpick is …one ply bath tissue. Really? At a Marriott? Not only one ply but very thin ply. You know people use twice as much than if you just used two ply. Not really a savings there. Other than that, we enjoyed our stay.

i liked that there was shopping within a walkable distance. The hotel was in good condition and clean. The bed was too firm for me, and the comforter was light without an extra blanket in the room. The weather was poor so didnt get to use the pool. Due to time zone difference, and breakfast being over at 9am, I missed it every morning except one. The cable was messed up until our last day which was frustrating.