AC Hotel by Marriott San Francisco Airport/Oyster Point Waterfront

Hotels
•
AC Hotels by Marriott
8.8 (694 reviews)
1333 Veterans Boulevard , South San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good views
Cons:
Inconsistent service
Cleanliness issues
High coffee prices
Limited food service

Categories

Cleanliness
8.03
Cleanliness was generally acceptable but some guests found issues that need attention.
Service
9.5
Most guests praised the staff for their helpfulness, but one review indicated serious shortcomings in service.
Location
9.04
The hotel is conveniently located, making it easy to access the airport and local attractions.
Room Quality
8.99
The rooms are comfortable with good views, although there were small complaints about lighting.
Amenities
8.52
Amenities were satisfactory, though some guests felt that certain offerings, like coffee, were overpriced.
Value for Money
8.48
Value is reasonable for the stay, but some charges and the quality of service create mixed feelings.
Food and Beverage
8.53
Food options are limited and sometimes poorly managed, affecting guest experience.
Overall Experience
9.3
While there were notable issues for some guests, overall experiences tended to be positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:57

Property Description

Luxurious Amenities - AC Hotel by Marriott San Francisco Airport/Oyster Point Waterfront boasts a fitness centre, garden, and terrace for guests to unwind and stay active during their stay.

Modern Comforts - Enjoy air-conditioned rooms equipped with top-notch amenities such as a coffee machine, fridge, and flat-screen TV. The hotel also offers a private bathroom with a shower for ultimate relaxation.

Convenient Location - Nestled just 5 km from San Francisco International Airport, this 3-star hotel provides easy access to popular attractions like Oracle Park and Moscone Center. Book your stay now at AC Hotel by Marriott San Francisco Airport/Oyster Point Waterfront for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 694 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.04
Room Quality: 8.99
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 9.3
G
George • solo_traveller • us
8
2026-01-30 • via Nuitee
L
Lizbeth • couple • us
10
2026-01-19 • via Nuitee
C
Contrail • couple • us
10
2026-01-19 • via Nuitee
N
Nancy • couple • us
10
Will stay again
Pros:

Cleanliness

Cons:

Not enough parking.

2026-01-19 • via Nuitee
D
dianet • family_with_children • us
9
2026-01-15 • via Nuitee
V
Vusal • couple • us
10
Phenomenal people. AC is a place that we will go back
Pros:

Facility and staff especially Ozcan who were accommodating and welcoming us.

Cons:

N/a

2026-01-09 • via Nuitee
F
Fernanda • couple • br
7
2025-12-29 • via Nuitee
S
Shigeki • couple • jp
10
申し分ない
Pros:

部屋からの景色もよかった

2025-12-29 • via Nuitee
Y
Yuliet • family_with_children • us
10
2025-12-28 • via Nuitee
S
Saini-cheema • couple • us
4
Poor
Pros:

Location, clean

Cons:

This place needs better staff, stayed here few times now, booked a room for my parents for the first time here.

How you treat people, especially elderly says a lot about you, maybe you are always short staffed or maybe kindness/courtesy is not something you value or provide to your customers.

Gave my parents a room where the key wouldn’t open the door, my parents asked for help from the staff on the floor, asked to call the front desk or go back down to ask for help, again given another key which again did not open the door, again my parents asked a person passing by (staff) for help, telling my parents again to go back to the front desk and ask for help.
Battery on the door lock was dead and needed to be changed and finally my parents were able to get to their room.
No one took the time to check what the issue was, kept asking my parents to go back and forth from 5th floor back to the front desk to ask for help.

I ordered door dash for my parents and it was accidentally delivered to the front desk instead of the room, I called the hotel and requested if someone could please drop the food to my parents room, no that’s not an option I was told.

I’ll make sure take my business elsewhere and not book with this hotel again.

2025-12-27 • via Nuitee
J
james • solo_traveller • us
10
I will be back. Its my new go to
Pros:

Clean, nice staff, good view and quiet room.
Great bathroom.
Only downside was the green lighting which is eco good but these old eyes need higher wattage.

2025-12-17 • via Nuitee
D
DomiNique Speight • couple • us
10
2025-12-15 • via Nuitee
H
Hector • family_with_children • us
9
2025-12-07 • via Nuitee
A
Allison • couple • us
8
Convenient to airport
Pros:

Comfortable bed and room with a view of the water, easy to get to airport early.

Cons:

The bad music pumped out in reception and hallways, thin walls so we had to listen to a kid crying while we tried to fall asleep, and the fact they charge almost $5 for crappy drip coffee. Pretty tacky for a 4 star hotel that charges over $200 à night.

2025-12-07 • via Nuitee
3
340nedar • Family
10
Nice people at front desk
Pros:

Anish at the front desk was extremely helpful and patient. He quickly resolved an issue with our room and kindly helped us move to a better one.

2025-11-29 • via Tripadvisor
A
Albee • family_with_children • tw
6
2025-11-28 • via Nuitee
O
Ozan • extended_group • tr
8
2025-11-24 • via Nuitee
R
Rashna2015 • Couples • Mumbai, Maharashtra
10
The Best in San Francisco
Pros:

Just the right place to be, good location Marriott hospitality at its best. We hosted 2 groups in August and November 2025. From sales to front office everyone was super supportive & made sure everything was in place.

2025-11-18 • via Tripadvisor
E
Ed_7462022 • Couples • San Francisco, California
2
Lack of customer service after unexpected cancellation
Pros:

We booked a stay at the AC Marriott San Francisco (Nov 7–8) to celebrate my wife’s birthday. We even completed self check-in through the Bonvoy app. After our concert ended that night and we were just five minutes away from the hotel, I received a call informing us that our reservation had been cancelled due to flooding.

While I understand emergencies happen, the way the situation was handled was extremely disappointing. No assistance was offered to help us secure another room at a nearby Marriott property, no alternatives were provided, and no effort was made to support us—even though we were suddenly stranded late at night and live two hours away. I am a Gold Elite member and have always been loyal to Marriott, so the lack of care and acknowledgment was very disheartening.

What made this even worse is that there was no follow-up from hotel management the next day—no call, no apology, no gesture of goodwill, not even basic communication. The experience felt dismissive and completely out of line with the level of service Marriott usually stands for.
We have always chosen Marriott when we travel, but this situation left us feeling overlooked and unsupported at a moment when customer service should have mattered most.

2025-11-09 • via Tripadvisor
E
Eden • solo_traveller • us
9
Very enjoyable stay - would stay again and recommend.
Pros:

Very friendly/helpful staff, beautiful facility, spacious rooms, good location, water available in the lobby and room without charge.

Cons:

The toilet could have been cleaned better (noticed a hair, wiped it down myself). Also, heard other guests walking around above me while trying to sleep - rugs might be helpful to dampen noise from rooms above.

2025-10-31 • via Nuitee