SpringHill Suites by Marriott Belmont Redwood Shores

Hotels
•
SpringHill Suites
8.6 (811 reviews)
1401 Shoreway Road , Belmont , us
+1 650-622-9004

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Modern rooms
Good breakfast
Cons:
Cleanliness issues
High parking fees
Room cleaning not performed

Categories

Cleanliness
7.79
Room cleanliness issues reported by multiple guests, particularly with dirty sofas and mold.
Service
9.26
Most guests reported friendly and helpful staff, enhancing the overall experience.
Location
8.3
Convenient for nearby medical facilities, though some noted it was in an industrial part.
Room Quality
8.75
Rooms were modern and spacious according to several guests, with good furnishings.
Amenities
8.78
Good selection of breakfast, but issues with busy breakfast hours noted.
Value for Money
8.24
Some concerns about increased rates and additional parking fees, but overall value seen as okay.
Food and Beverage
8.79
Breakfast options generally well-received, with healthy choices.
Overall Experience
8.86
Guests had a pleasant stay, though some issues were raised about cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:23

Property Description

Outdoor Swimming Pool and Fitness Center
Enjoy a refreshing dip in the outdoor swimming pool or keep up with your fitness routine at the on-site fitness center.

Convenient Amenities
Relax in the shared lounge, savor a drink at the terrace bar, and start your day with a delicious American breakfast.

Business-Friendly Services
Benefit from the business center, multilingual staff, and 24-hour front desk assistance, making your stay productive and hassle-free.

Book your stay at SpringHill Suites by Marriott Belmont Redwood Shores for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 811 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.86
L
Laura • family_with_children • us
1
Cons:

I would like to file a formal complaint regarding my stay at SpringHill Suites by Marriott, as the experience was very disappointing and, in my opinion, did not justify the amount of money I paid.

During my stay, the pillows were extremely uncomfortable and significantly affected our ability to rest. Additionally, the sofa bed was completely unusable. It felt like sleeping on a wooden board because the mattress was barely noticeable, making it impossible for anyone to sleep comfortably on it.

The service at the front desk was also very poor on most occasions. Furthermore, I specifically requested housekeeping service for the room, but they only cleaned the room once during our entire stay, despite my request.

Overall, this was a very disappointing experience and far below what I expected when booking and paying for this hotel. I feel that I did not receive the quality of service and accommodations that I paid for.

For this reason, I kindly ask Booking.com to review my case and consider providing me with a refund or significant compensation for the inconvenience and for the money I spent on a stay that was ultimately unsatisfactory.

I would greatly appreciate it if you could review my situation and offer me a fair resolution.

2026-08-13 • via Nuitee
Z
Zaunique • extended_group • us
10
2026-08-12 • via Nuitee
J
Juanita • extended_group • us
10
2026-08-12 • via Nuitee
G
Guamuch • couple • us
10
2026-08-04 • via Nuitee
F
Fifita • family_with_children • us
10
Great customer service
Pros:

Great customer service plus wonderful place for staying for any event.

Cons:

Nothing

2026-08-04 • via Nuitee
Z
Zambrano • family_with_children • us
10
2026-07-18 • via Nuitee
B
brittneybP2384MY • Family
10
Great hotel in San Francisco area
Pros:

During check-in and throughout our stay Darrell was a wealth of patience and information. He Answered all of our questions and even went above and beyond with recommendations on things to do around town. It has been several weeks since we stayed at the Marriott, but I wanted to make sure to leave a review at least for Darrell. Room was clean and parking was easy.

2026-07-13 • via Tripadvisor
V
Vanessa • solo_traveller • tw
7
2026-07-10 • via Nuitee
M
Michelle • family_with_children • us
7
Pros:

Location

2026-07-07 • via Nuitee
J
Juan • extended_group • us
10
Pros:

Breakfast included

Cons:

Parking not included and the sofa bed needs to be cleaned better

2026-07-07 • via Nuitee
B
Brittany • family_with_children • us
10
2026-07-04 • via Nuitee
A
April • couple • us
10
I loved my experience here and will definitely stay again. 9/10
Pros:

The breakfast was excellent. My only suggestion would be to have a beverage option for diabetics. Like zero-sugar tea, soda, or juice. The staff was very welcoming and accommodating. The room was spacious and beautifully decorated. I had a king size suit and it could easily sleep a family of four.

Cons:

A better explanation of how paying for parking works should be explained upon check in. Thanks to God, I made it through my stay with no incident, however, another guest may not be as lucky. I seen the signs on the outside that read "scan to pay", however I was under the impression that it was for people who paid to park their vehicle just to catch the airport shuttle, like in other cities. A minor misunderstanding.

2026-07-01 • via Nuitee
G
G9239UGadams • Couples
10
Stay here
Pros:

Clean rooms .Great service
Good breakfast

2026-06-26 • via Tripadvisor
M
Mayra • couple • us
8
2026-06-25 • via Nuitee
M
Ma Ann Juna • couple • us
3
Cons:

Hospitality

2026-06-23 • via Nuitee
R
Roman • couple • us
10
2026-06-18 • via Nuitee
E
erlinda • couple • us
5
Expected more from Marriott. Poor value.
Pros:

Location has good accessibility. Good sized room.

Cons:

Poor breakfast. No eggs in the form of scrambled or others. No meat. Quiche were mediocre.
Room cleaning only every other day.

2026-06-17 • via Nuitee
M
Miguel • extended_group • us
10
Muy confortable.
Pros:

El desayuno excelente y la.ubicacion estupenda.

Cons:

Todo muy bien.

2026-06-15 • via Nuitee
O
oleok2026 • Couples
4
1 rude front desk woman, overpriced parking
Pros:

The woman at check in was terrible. She was an older Chinese woman. I complimented the hotel and she said “no it’s 7 years old and needs some renovations.” Uh… ok. And no it didn’t need any renovations, she’s was just being annoying and rude. She also said she needed to verify some information, she didn’t, she needs to be retrained. I don’t know if it was because I am a person of color, but I didn’t feel valued or welcomed as a customer. There was another younger Filipino woman at the front desk that was amazing! She was so friendly and helpful and didn’t try to correct me or be condescending. Maybe that older woman can learn from this friendly woman. Other than that first woman we had to deal with, everything else was great! The room is very nice and spacious. The breakfast buffet was decent. Those workers were very attentive and available. The only other thing I don’t like is the costly parking fee and the fact you have to physically scan the QR code outside. If they’re going to make us pay almost $30 to park, make it easier to pay! The fee isn’t justified either, there’s nothing around! I would understand if it was near an airport or downtown, but it’s in the middle of nowhere. I won’t be staying here again.

2026-06-11 • via Tripadvisor
D
Danet • extended_group • us
9
A clean property , safe .. modern looks … bed comfy ..good service .. good breakfeast … satisfied .. thank you
Pros:

Clean modern .. location. All was pleasant

Cons:

I like it all

2026-06-07 • via Nuitee