CHÄRNSMATT Gasthof & Spielparadies

Overall satisfied.

Parking is nice, service is efficient
No complaints. Happy to have stayed there and will stay again. Only about a 10 min drive to Lucern city center

As a 2 star hotel I would give 5 star to the staff who were helpful and attentive.
Our kids enjoyed the playground and it was like a real park in a hotel.
I would like to take the opportunity to thank Serevin who resolved our issue as fast as possible.

This is a family, family hotel, plenty of things to do for children including a coin operated amusement park. Issue for me was it was my wife and I only, probably would have a found a more grown up hotel, but that’s on us, just did a bad job of research. If your traveling with your young family this is the place to go

A good hotel for young families. They have a play area for young children, which our eight year old loved. The family room was nice and spacious. The staff were friendly and helpful. Food was good. Located outside of Lucerne city centre, it is well connected by frequent buses to and from the city. There's an Aldi nearby too.

Do not miss staying here - especially if you have kids! What a cute little inn with the BEST most friendly staff, great breakfast and the best part - the playgrounds for the kids - indoor and outdoors! The train stop into town is literally a 3 min walk away and there’s a grocery store 1 min away which was the cherry on top! Highly recommend booking Chärnsmatt if you’re visiting the Luzern area!

Property entrance is hard to find, GPS according to address on listing was not correct. Entrance from main road had been closed at some point with concrete pillars. Should open this back up. Rooms need updated and air in rooms would be a good improvement. So seems to be over priced considering. Property had what looked to be a older elevator that could be repaired but only stairs available which was shown in post. Seemed to have allot of things for kids that were cute. Restaurant too was nice but the highest priced meal we have had here.

"We had an absolutely fantastic experience here. What really stood out was the exceptional staff—every single person was so kind and helpful, making us feel right at home. It's a very family-friendly place with an amazing mountain view from our room. Plus, it's so convenient! The bus stop to the Lucerne train station is just steps away. For the price, you can't beat the location and service. A truly great place to stay!"

Siamo rimasti troppo poco per riuscire a dare un giudizio completo alla struttura, ma tutto sommato posso dire che è estremamente carina e comoda per visitare Lucerna.
La presenza di personale alla reception che masticasse un minimo di italiano, ci ha sicuramente semplificato il check in. Le ragazze sono state sin da subito carine e cordiali. La signora che serviva al ristorante, ci ha tradotto in italiano tutto il menù dal tedesco per scegliere cosa mangiare, carinissima!
La struttura ti da anche una Guest Card con diverse agevolazioni, tra cui mezzi pubblici gratis e sconti su musei e attrazioni. Essendo a disposizione dell'hotel il parcheggio gratuito (una rarità in Svizzera) abbiamo usufruito del Bus che passa ogni mezz'ora lì a fianco, per raggiungere Lucerna. Viaggio super agevole, freschi, senza problemi di parcheggio, e con capolinea alla stazione centrale di Lucerna, a due passi dal centro. Top!
Ritornando alla struttura, la camera era molto carina, arredata in modo moderno, con un letto matrimoniale e un letto a castello per i miei figli. Unica pecca la mancanza di aria condizionata (che a quanto pare in Svizzera è piuttosto rara) ma sopperita in parte dalla presenza di due ventilatori, che ahimè non hanno permesso di dormire comunque troppo bene per il caldo di agosto.
La colazione a buffet compresa nel prezzo è un plus. La varietà del buffet direi basic ma tutto sommato va bene perchè non siamo troppo esigenti!
Consiglio quindi la struttura!

Area was very small and no AC

No Air conditioning was a BIG surprise. Asked for Fan as a compromise, which also took long to leave us is sweaty condition. Bathroom too small, to barely move inside.

I can't beleive that this property doesn't have an elevator to the third floor. I have solid knee pain, and I had to carry my big suitcase up the stairs.


Separately, there is no AC in the room. It was like 85 f outside, and inside it was like 100..

It was conveniently located next to the bus stop. If you like chuck e cheese or noisy kiddy playgrounds this would be the place to stay.

perfect stay if you bring your kid to Switzerland. Lots of places to have fun - but sadly could not take a train due to rain 😢 breakfast was also very nice. 10min to Luzern by bus for free with the visitor card. the supermarkenext to the hotel was recommendable.

Great place on top of restaurant

Great place to stay near Luzern downtown and main train station. Easy to get via bus form the train station. Breakfast was great and service!!

The best part of the trip was the service. The people went out of their way to be helpful and were very friendly! Service was amazing!

In a quiet area. A little bit away from the main touristy area. Good to stay with a car.

We enjoyed this property. Checking in was easy and they are very friendly. The room was spacious with a balcony. Lots of things for kids there (it didn’t apply to us but if you have kids that are under 10, lots of things). Our only negative was the weather was 91 during day getting down to 78 and no air conditioner. There was a fan but it was hot. So be ready if summer and you’re not use to that. Traveling any other time of year this place is great! The staff are really friendly and helpful. It’s about 15 to 20 min to Lake Lucerne.

Everything about this property was great EXCEPT ONE major thing. No air conditioning. They provide fans which only move around hot air. It was mid 80's (F) in the daytime and at night the room was at least 85. The primary function of a hotel is to sleep comfortably and this was completely impossible. For the price they charge this shouldn't be the case.