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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Banyan Tree Puebla offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for every guest. From flat-screen TVs to private bathrooms with free toiletries, each room is designed for relaxation and convenience.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the fitness centre. The garden, terrace, and on-site restaurant provide serene spaces to enjoy leisurely moments during your stay.
Convenient Location and Services
Located in the heart of Puebla, Banyan Tree Puebla is close to popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana. With free WiFi, private parking, and multilingual staff at the 24-hour front desk, guests can expect top-notch service throughout their visit.
Book your stay at Banyan Tree Puebla for a memorable and luxurious experience in Puebla.
Si su tarifa o promoción incluye desayuno, tenga en cuenta que el desayuno es americano.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 11 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children from 2 years old to 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great views, Walking distance to the center. Nice staff
Is a bit old in some things, AC, Tv, ..
Beautiful hotel, excellent location
Nothing
This hotel was fantastic. We loved all the restaurants, the view of the volcanos, ringing in sunset with bells to see the sun set behind Popo, the spa was amazing. The rooftop bar was a great place to hang out after a long day of exploring. The breakfast was delicious. The rooms were gorgeous. The staff was very warm and helpful. We got so many of our needs met quickly. I highly recommend a stay at the Banyan Tree Puebla. It is in a very historic location, where Puebla was originally founded. This hotel is a place not to be missed! And both Cello and Saffron had wonderful food. It was a little too chilly to use the pool, so I look forward to trying it out next time I go. The park across from the hotel is lovely. Great service all the way around. Can't say enough about the experience!
Banyan Tree Puebla is one of those rare hotels that feels both luxurious and deeply rooted in its surroundings.
The building itself is stunning... beautifully restored colonial architecture blended with Banyan Tree’s signature calm and elegance. The rooms are spacious, peaceful, and thoughtfully designed, and the rooftop pool overlooking Puebla’s cathedral is one of those “this is why we travel” moments.
But what truly made our stay unforgettable was the service.
We traveled with our 18-month-old son, my wife, and our au pair and had two rooms. Traveling with a toddler means sleep schedules, small adjustments, and the occasional curveball—but the staff handled every request with warmth and genuine care. They went above and beyond to help us set up the rooms so our son could sleep peacefully through the night. I’ve stayed in many hotels, and I honestly don’t think we’ve ever felt more accommodated or taken care of.
At one point housekeeping accidentally threw away one of my notes, but they actually recovered it from the trash and returned it to me. That level of attention and thoughtfulness is something I’ll never forget.
Beautiful hotel, incredible people, and an experience that sets the bar for hospitality.
We would return in a heartbeat.
Really liked this hotel. We stayed for 2 nights during our Mexico trip. Was a bit unsure about it's location as it seemed a bit far out of the old town but it turned out it was very good, on the edge of the old town so a bit away from the crowds.
We chose a bliss king room which was enormous! Plenty of space and a great bathroom. Would highly recommend this room type.
Some people had commented (on booking.com) that the hotel was a bit tired but we didn't think that was the case at all. The pool area is lovely with great views. We had lunch up there one day (salads) that we really enjoyed.
Breakfast was good, loved the scrambled eggs!
Would highly recommend the hotel.
Breakfast amazing !!
Good Location
Staff very Friendly
soap, shampoo dispenser broken.
Thai restaurant food ordered ( shrimps) very salty
Big room.
The hotel is tired. The room was next to a busy main road. The location was a bit away from the centre. The hotel's Italian restaurant was terrible.
We had a wonderful stay. Our room was beautiful and comfortable, and we appreciated the special treats for our celebration. We enjoyed the rooftop pool, the large buffet breakfasts, and various food and drink spots in the hotel. Last but certainly not least, the whole staff was amazing - proactive, helpful, and a pleasure to deal with. Stay here when you are in Puebla!
Everything and all staff were spectacular. The grounds are beautifully landscaped and the interior is well designed and so very comfortable. Every detail was considered.
We had breakfast every morning in the Bristol Pasquinel. The buffet was fresh and plentiful. Our waiter, Angel, took very good care of us and made sure we had our fresh decaf coffee. Ask him to show you the talavera mural and talavera ovens.
In short, a wonderful visit!!
stunning hotel in every way
loved it so much we rebooked for our last night in mexico
The welcome from Irene on the front desk was incredible and all the staff were great particually the guy who carried our multiple cases to our room can’t wait to go back
Beautiful hotel, great location and food! Loved the rooftop pool. Would stay here again for sure.
Great Location, Rooms are so comfortable and beautiful. The Staff is very efficient and attentive. Food is amazing they even have Michelin Stars ⭐️
Banyan Tree Puebla.
Banyan tree is an quality label.
We had some expectations, the offerd rate for 3 nights a 750 dollars is very priceworth. The entrance feels like an grand old. The rooms are elegant, nice bathrooms. The breakfast room is realy outdated and its very cold. Staff wears winterjackets to keep warm! The offerd food was ok. The rooftop pool is nice, but the pool needs some serious cleaning on the tiles. The rest of the rooftop could use some investments. The rooms are good but the food & beverges could use some attention. Overall impression is good but not great.
Alles am Hotel Banyan Tree Puebla fühlte sich nach 5 Sternen an. Der Ankunftsbereich, die Rezeption, das zuvorkommende. hilfreiche und gut ausgebildete Personal sowie natürlich die sanft renovierten, sehr gut unterhaltenen Räumlichkeiten. Die Zimmer sind geräumig und luxuriös ausgestattet, die Bäder geradezu pompös. Auf den grossen Betten mit vielen Kissen schlief es sich wunderbar. Die Fenster sind doppelverglast, man hört kaum etwas vom unnötig lauten, hiesigen Verkehr. Wir würden dennoch die Hofinnenseite (Garden anstatt Urban / City) empfehlen.
Die Rooftop-Bar und deren Pool sind ein Bijou, die Aussicht dort grandios und die Drinks toll. Das italienische Restaurant im Parterre war fantastisch, wir hatten den Eindruck man hätte auch in Italien mühe, ein solch gutes zu finden.
Das Frühstück ist ebenfalls toll, siehe dazu jedoch ein Minuspunkt.
Die Klimaanlage im Frühstücks-Restaurant ist buchstäblich auf arktische Temperatur eingestellt. Selbst das Personal trägt drinnen dicke Jacken und Schals. Da es Januar war, war es draussen auch eher kühl - der Sinn davon erschloss sich mir nicht.
Hotel was nice, pool area was amazing! Love the roof top view.
Room had a very bad odor, specially in shower room. It was a bit dirty, no hand soap on the first night, and horrible stinky towels.
Todo
Que no me pudiera quedar más tiempo
Es un lugar muy acogedor y cómodo, excelente para descansar y tener una experiencia culinaria en sus restaurantes.
El bar Los lavaderos no abre todos los días.
The room was comfortable, staff pleasant and location convenient
Nothing
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