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Facilities
Property facilities
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Outdoor furniture
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Charcoal grill
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Banyan Tree Puebla offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for every guest. From flat-screen TVs to private bathrooms with free toiletries, each room is designed for relaxation and convenience.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the fitness centre. The garden, terrace, and on-site restaurant provide serene spaces to enjoy leisurely moments during your stay.
Convenient Location and Services
Located in the heart of Puebla, Banyan Tree Puebla is close to popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana. With free WiFi, private parking, and multilingual staff at the 24-hour front desk, guests can expect top-notch service throughout their visit.
Book your stay at Banyan Tree Puebla for a memorable and luxurious experience in Puebla.
Si su tarifa o promoción incluye desayuno, tenga en cuenta que el desayuno es americano.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 11 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children from 2 years old to 11 years old stay for free when using an available extra bed.
People 12 years old and over stay for US$50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Alles am Hotel Banyan Tree Puebla fühlte sich nach 5 Sternen an. Der Ankunftsbereich, die Rezeption, das zuvorkommende. hilfreiche und gut ausgebildete Personal sowie natürlich die sanft renovierten, sehr gut unterhaltenen Räumlichkeiten. Die Zimmer sind geräumig und luxuriös ausgestattet, die Bäder geradezu pompös. Auf den grossen Betten mit vielen Kissen schlief es sich wunderbar. Die Fenster sind doppelverglast, man hört kaum etwas vom unnötig lauten, hiesigen Verkehr. Wir würden dennoch die Hofinnenseite (Garden anstatt Urban / City) empfehlen.
Die Rooftop-Bar und deren Pool sind ein Bijou, die Aussicht dort grandios und die Drinks toll. Das italienische Restaurant im Parterre war fantastisch, wir hatten den Eindruck man hätte auch in Italien mühe, ein solch gutes zu finden.
Das Frühstück ist ebenfalls toll, siehe dazu jedoch ein Minuspunkt.
Die Klimaanlage im Frühstücks-Restaurant ist buchstäblich auf arktische Temperatur eingestellt. Selbst das Personal trägt drinnen dicke Jacken und Schals. Da es Januar war, war es draussen auch eher kühl - der Sinn davon erschloss sich mir nicht.
Hotel was nice, pool area was amazing! Love the roof top view.
Room had a very bad odor, specially in shower room. It was a bit dirty, no hand soap on the first night, and horrible stinky towels.
Todo
Que no me pudiera quedar más tiempo
Es un lugar muy acogedor y cómodo, excelente para descansar y tener una experiencia culinaria en sus restaurantes.
El bar Los lavaderos no abre todos los días.
The room was comfortable, staff pleasant and location convenient
Nothing
I recently had the pleasure of staying at a charming hotel in the heart of Puebla, Mexico, and it was simply stunning. The hotel beautifully reflects the rich history of the area, with its elegant architecture and charming decor. The service was outstanding—staff were welcoming and attentive, making me feel right at home.
Each morning, I enjoyed their delectable ojja coffee paired with freshly baked conchitas, which were absolutely delicious. This hotel perfectly combines historical charm with modern comfort, making it an ideal spot for anyone looking to explore Puebla's vibrant culture. Highly recommended!
What it’s not to like?
The hotel was beautiful.
The street noise was a unbearable and we were only able sleep a couple hours a night. Honking car and bus horns. Sometimes street vibrations from large trucks.
The room was hot because it faces the sun most of the day.
It was disappointing that we were given this room since the hotel appeared to be at least 95% empty. I suspect there may be some rooms that aren't noisey but since the hotel sits between 3 busy streets I am not sure if it is any better.
Bring good ear plugs. The one provided by the hotel did not work.
I absolutely loved the aesthetic of this hotel! It is gorgeous from every angle.
Puebla is a fascinating place to visit, with many wonderful sights. But it also has a hotel that is a destination in itself. Banyan Tree Puebla is an exquisite gem created out of four separate former buildings, now completely remade into a luxury hotel that is up to the standards of Banyan Tree Cabo Marques and Banyan Tree Mayakoba. Like those two great resorts, Banyan Tree Puebla is full of beauty everywhere you turn. I stayed in a junior suite that had every imaginable amenity. The hotel has three first-class restaurants, one Thai, one Italian, and one Mexican/International. It also has a rooftop pool and bar in addition to a fascinating lower-level bar, Los Lavadores, that is open on weekend evenings. The hotel is full of art and beautiful corners in which you can simply relax and enjoy.
As beautiful as the hotel is, for me the best part of my stay was the staff. All of them are incredibly friendly and go out of their way to offer the guest something extra. When I mentioned that I would not be there when Los Lavadores was open, Angel at the Bistrot Pasquinel opened the bar for me and gave me a tour so I could see and photograph it. When I inquired about the magical tunnel that connects the hotel with the monastery across the street, Stephanie took me on another tour of someplace that I would have missed entirely. These were only two examples of the staff going above and beyond their regular duties.
Anything that you might want to see in town is just minutes away by Uber or by the taxis that are conveniently located outside the hotel. I can't imagine staying anywhere else in Puebla.
The Banyan Tree is a wonderful hotel. Beautiful rooms and lobby, lovely spa, and a wonderful staff. Every staff person we had contact with—the front desk, restaurant, spa, and cleaners—were very friendly, helpful and professional. I highly recommend this hotel.
My stay at the Banyan Tree Puebla was disappointing compared to what I expected.
As an ALL Accor member, it was frustrating not to fully receive the program benefits, even though I was given a full page outlining them. No upgrade was offered despite my membership.
I believed this was a five-star hotel, but in my opinion it falls short. On the first night, the air conditioning in my room was not working properly and the room felt very hot until an engineer came to fix it. I was also placed next to a busy road where the constant noise of passing cars and horns made it difficult to rest.
Eventually, Denise helped us move to another room within the same category we had booked. Both rooms were acceptable but nothing particularly special considering the price.
We joined a cooking class which was enjoyable, and Frida was very sweet. This was the highlight of our stay.
At checkout, we were charged a parking fee and gratuity even though we did not have a car.
Overall, I left feeling disappointed with the experience.
Excelente servicio, excelente confort, todo muy bien, totalmente regresaria.
Instalaciones confortables, entorno agradable y excelente comida. Atención de personal.
Excellent location, very comfortable accommodation and helpful staff
Breakfast experience.
Location, breakfast, and staff all very good.
They charged 30% of "taxes" that include the tips to the staff (10% on the total) plus the official and legal 16%. I don't understand why they do this. They gave us an upgraded room, very nice, but very noisy. The hotel is close to an unconventional church (Santa Muerte), in case you care. They are the ones with the all-night long load music.
Alles
Frühstück
Las instalaciones, la habitación linda y grande, la cama bastante cómoda y el desayuno buffet del hotel muy bueno
Que cuando pedimos que nos ayudarán a bajar nuestras cosas de la habitación, nadie llegó y nunca nos ayudaron, y traíamos bastantes, mi esposo tuvo que dar tres vueltas para bajarlas. Y en la habitación no había secadora, ni plancha.
Loved the hotel and all the staff. Very friendly and accommodating. Beautiful rooms and great food. Highly suggest this hotel
The rooms and the beds are amazing and it does not feel like a traditional hotel (amazing mexican atmosphere). The staff has been super helpful with every request
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