Home2 Suites by Hilton Jackson MI

Great stay. Staff was very nice.

Staff very rude

It was nice

Pet friendly, spacious bedroom, with separate living room. Large bathroom.

Hotel staff was very friendly, breakfast was fantastic with plenty of options. Room was clean and very nice.

Clean, quiet, and comfortable with friendly professional staff. We were passing through and only stayed one night, the suite was very nice and would be comfortable for an extended stay.

Paper thin walls, we could hear our neighbors talking, opening bathroom doors, and their tv, all night. Someone was jumping at the floor above. Bad sleep overall

The front desk did not answer the phone in 4 or five attempts late afternoon.

The pool was closed with a promise to open the next day. When I asked the next day “ It was closed earlier today. Is it open now?” The answer was: “Let me get you to a team member for more help on this topic.” No one got back to us.

Hours later we chased someone down only to discover it was open. We picked this hotel so our grandkids who were with us could swim.

The first morning at 7:15 several food items were already gone with no more to replace.

We had to get permission to park in a handicap spot from front desk. Renovators trucks left overnight and dumpsters were blocking at least twenty guest spots.

Too bad. Nice facility. Every negative above is about poor service.

Like new room - half the floor's rooms were out of service and being renovated. I did not hear any construction noise although I was warned that there may be noise.

The breakfast was good although the service help was somewhat unprofessional - talking out loud about personal medical issues - yuck, I am trying to eat.

Amazing stay

Staff quick to accommodate and assist
Room was plenty big enough for myself and 3 grandsons

Service was very helpful, but the hotel was going through a remodel. Would have like to use the fitness center, but being used for storage. My room was clean.

New property with clean rooms. Breakfast buffet is a huge plus and was run by very friendly, attentive staff.

Great hotel! Very clean and renovated. Comfortable bed and clean room. Very nice free breakfast. We just stayed one night but we would definitely stay again.

Great place

Great check in. Then get up to the third floor where the carpet is being stripped, mechanically, and nearly the entire corridor has a sticky floor from the remaining adhesive. Wife's sandal stuck to the floor, and she tore the straps free from the sole, trying to pull her foot from the floor.

Then we get to the room, advertised as a 1 bedroom suite with a kitchenette... Which comes complete with a sink, a microwave, a mini fridge, and a dishwasher... No stove, mind you. Dishes, cooking utensils, microwave? Room for an entirely unnecessary dish washer, but didn't put a stove in the kitchen? What idiot signed off on that?

Front desk was able to help last minute. Everyone is very nice and helpful. The room was clean and comfortable we were in 323 definitely will be back 😍

We stayed at this hotel while attending our nieces college graduation. The hotel looked brand new. Our room was sparkling clean, the staff was attentive and the breakfast was really good. The room had a really nice kitchen so we were able to have fresh food and warm up our leftovers. The bed was also really comfortable. The location was off the highway so very convinent and there was shopping right in the same plaza as the hotel. All in all I would absolutely stay again.

The staff was good except the breakfast was either empty or cold we went out breakfast 3 or 4 time when we got tired of cold or very little available breakfast at 8:30
Not sure where will stay the next time we go home for three weeks

Super staff. Personable, knowledgeable, friendly people!!