Axel Hotel Madrid - Adults Only

Hotels
9.2 (4537 reviews)
Atocha, 49 , Madrid , es

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Loud noise issues
Inconsistent room quality
Poor layout

Categories

Cleanliness
9.28
Much appreciated cleanliness in multiple reviews.
Service
9.55
Consistently mentioned as friendly and helpful.
Location
9.89
Highly praised for its excellent location.
Room Quality
8.74
Mixed reviews due to room size and some layout issues.
Amenities
8.57
Some amenities reported as lacking or not functioning.
Value for Money
8.93
Considered reasonable by some, but others noted layout and noise concerns.
Food and Beverage
9.08
Breakfast was praised, but some requests were not met satisfactorily.
Overall Experience
9.55
Generally very positive, with good staff interaction and enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:07

Property Description

Luxurious Accommodation

Set in Madrid city centre, Axel Hotel Madrid - Adults Only offers stylish rooms with modern amenities including air conditioning, TV, and private bathrooms with free toiletries. The hotel caters to a diverse clientele and ensures a comfortable stay for all guests.

Gastronomic Delights

Indulge in a culinary journey at the hotel's restaurant, offering a modern twist to local cuisine. Unwind at the roof-top terrace's sky bar with panoramic city views or take a refreshing dip in the pool. Additionally, a trendy Cocktail bar awaits to elevate your evening experience.

Prime Location

Conveniently located within walking distance to Chueca and major attractions like Plaza Mayor, Axel Hotel Madrid is the perfect choice for travelers seeking a vibrant and inclusive atmosphere in the heart of the city.

Book your stay at Axel Hotel Madrid - Adults Only for an unforgettable experience in Madrid.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 25 per day.

Location

Guest Reviews

9.2
Based on 4537 reviews
Cleanliness: 9.28
Service: 9.55
Location: 9.89
Room Quality: 8.74
Amenities: 8.57
Value for Money: 8.93
Food and Beverage: 9.08
Overall Experience: 9.55
A
Adrian • couple • gb
9
Great hotel, decent cost
Pros:

Good sized room, quality facilities

Cons:

It’s not really a “gay” hotel at all

2026-03-06 • via Nuitee
A
ADELA • couple • es
9
2026-03-06 • via Nuitee
S
Sameera • solo_traveller • za
7
2026-03-06 • via Nuitee
G
GIULIANO • couple • it
8
Pros:

posizione ottimale per visitare la città a piedi , ottimo assortimento nella colazione ,personale molto cordiale e disponibile.

Cons:

nulla

2026-03-06 • via Nuitee
F
Filippa • solo_traveller • se
10
2026-03-06 • via Nuitee
E
Elaine McEntee • couple • ie
6
Pros:

Staff nice .. but it is not what the pictures show..i would never hace booked it..i was with my daughter

Cons:

The hotel

2026-03-05 • via Nuitee
M
Melissa • couple • nl
3
Goede ligging maar slechte bedden
Pros:

Fijne ligging.

Cons:

Enorm slechte bedden, ik kon nauwelijks slapen en werd wakker met pijnlijke heupen. Je voelt de vering van het bed en het bed was erg hard. Daarnaast had de douche bijna geen druk waardoor de straal erg zacht was en je je haar eigenlijk niet goed kon wassen.

2026-03-05 • via Nuitee
A
Aidan • solo_traveller • ie
8
Great Location for exploring Madrid
Pros:

The location was great, The bed was comfortable, The shower was great. It was good value overall. Checkout at 1200 was good.

Cons:

I found the hotel and the rooms very dark - however that's probably the style. I found the room very warm and not sure if the air conditioning (if any) was working. I had an internal room with a interior balcony so even with the window/door open there was no breeze. They could also do with a towel rail and/or a few extra hooks in the bathroom - now I'm being picky. The drawers in the cabinet did not open smoothly - picky also

2026-03-05 • via Nuitee
S
Sprizzanti • couple • it
10
Pros:

Posizione e pulizia

2026-03-05 • via Nuitee
M
MURAT • couple • tr
7
2026-03-05 • via Nuitee
R
Rob • solo_traveller • es
9
Great gay hotel in fantastic location near Plaza de Santa Ana
Pros:

Great gay hotel in fantastic location near Plaza de Santa Ana, and the funky Las Letras and Latina districts, both of which have great restaurants and bars. Had a lovely quiet room at the back of the hotel with a comfortable enormous bed. Breakfasts were very good and the staff friendly. Rooftop pool looked like it would be perfect in summer.

Cons:

The bathroom sink was cracked and the water pressure for the sink very low, but it wasn't a huge problem.

2026-03-05 • via Nuitee
M
Michael • solo_traveller • us
9
2026-03-04 • via Nuitee
D
Declan • couple • ie
8
Happy with overall stay and staff friendly.
Pros:

Clean, tidy and close to city centre

Cons:

Breakfast could have been better,

2026-03-03 • via Nuitee
T
TEONA • couple • ge
7
Pros:

чистота в номере. убирали каждый день. персонал 👌 заселили пораньше 👍

Cons:

окно открыть невозможно 🤷‍♀️ и днем и вечером запахи от чей то кухни, у нас была комната с видом на двор.
вода!! думаю что из-за экономии напор воды было на минимуме, проходилось мыть руки 10 минут 😂 а голову часами🤷‍♀️.

2026-03-03 • via Nuitee
I
Isabella • couple • us
8
Cons:

a bit small for the price room-wise.

2026-03-03 • via Nuitee
J
Juan • solo_traveller • es
8
2026-03-03 • via Nuitee
G
Galvan • extended_group • us
6
Great hotel in the heart of Madrid
Pros:

The convenience of the location was perfect, could walk to all the hot spots in under 15 minutes.

Cons:

The beds were too firm and room did not get cool enough.

2026-03-02 • via Nuitee
P
Philip Stanway • solo_traveller • gb
8
Pros:

Room was clean and functional.

Cons:

All exceptable.

2026-03-02 • via Nuitee
R
Rafael • couple • es
5
Pros:

Solamente la amabilidad del personal

Cons:

Habitación pequeña y oscura, con una decoración agresiva que no es relajante sino inquietante. Cuarto de baño incómodo, en el lavabo el agua salía con cuentagotas.
Poco espacio para la ropa y en general mobiliario muy escaso. Sólo las camas y la ducha son aceptables.

2026-03-02 • via Nuitee
C
Cardenas Gomez • couple • es
10
Pros:

La ubicación

Cons:

La ducha tenía poca presión

2026-03-02 • via Nuitee