Omni Frisco at The Star

Hotels
Omni Hotels
9.2 (441 reviews)
11 Cowboys Way , Frisco , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Slow wifi
Check-in wait times

Categories

Cleanliness
8.6
Some guests mentioned issues with housekeeping knocking too often during check-out.
Service
10
Staff were described as extremely professional, friendly, and welcoming across multiple reviews.
Location
10
The hotel is located conveniently to shops, restaurants, and bars, making it a great spot.
Room Quality
8.6
Rooms were generally well-kept but some guests felt the value for the price could be improved.
Amenities
9.6
Amenities were well-received, particularly the pool area and holiday decorations.
Value for Money
8.1
Some guests felt that the price did not match the quality of the rooms.
Food and Beverage
9.1
Dining options at the hotel received good feedback, though some service delays were noted.
Overall Experience
9.6
Overall, guests enjoyed their stays and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:09

Property Description

Luxurious Rooftop Pool and Fitness Centre:
Indulge in a lavish experience at Omni Frisco-Dallas Hotel at The Star with our stunning rooftop pool and state-of-the-art fitness centre. Relax by the poolside or break a sweat while enjoying panoramic views of Dallas.

Fine Dining at Neighborhood Services:
Satisfy your taste buds at our on-site restaurant, Neighborhood Services, offering a delectable menu in a cozy ambiance. Enjoy a culinary journey without leaving the comfort of the hotel.

Convenient Amenities and Services:
Experience top-notch hospitality with our 24-hour front desk and well-appointed rooms featuring modern amenities like flat-screen TVs, plush bathrobes, and slippers. Your comfort is our priority.

Book your stay at Omni Frisco-Dallas Hotel at The Star now and elevate your Dallas experience to new heights!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 34.64 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 441 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 9.6
Value for Money: 8.1
Food and Beverage: 9.1
Overall Experience: 9.6
H
Hodges couple us
10
Amazing! Perfect! Fun! All around great times!
Pros:

Everything! It was perfect for celebrating my husband's birthday! Staff was amazing! Beautiful and clean all around! Thank you for making this so special! We hope to come back for other occasions in the future!

Cons:

N/A

2026-03-19 via Nuitee
C
Chinthasith family_with_children us
10
2026-02-24 via Nuitee
K
Kenneth couple us
10
Would use again if needed
Pros:

Mostly convenience to star for granddaughter gymnastics competition

Cons:

Price was high but convenientcy won out

2026-02-23 via Nuitee
G
Gregory family_with_children us
10
2026-01-28 via Nuitee
M
Melvin couple us
10
2026-01-19 via Nuitee
C
Charles couple us
9
over all very nice and staff was amazing
Pros:

There was no microwave. for the price i feel like a microwave and free breakfast would have been provided

2026-01-19 via Nuitee
K
Keller solo_traveller us
10
2026-01-19 via Nuitee
P
Philip couple us
9
2026-01-19 via Nuitee
M
Mariana couple us
10
2026-01-19 via Nuitee
C
Cynthia couple us
10
We will come again.
Pros:

Perfect for attendance to high school football game.

Cons:

More shopping and food within walking distance would draw more people.

2026-01-19 via Nuitee
J
Johnna family_with_children us
10
2026-01-18 via Nuitee
J
Jenkins solo_traveller us
7
Nice, great property
Pros:

Location!

Cons:

Hard to navigate elevators after Christmas Extravaganza. We attempted to take the stairs because of long lines and were turned back. Took about 10 min to make our way day to the lobby to go to dinner after the event. It was a bit frustrating.

2026-01-09 via Nuitee
A
Ashley family_with_children us
8
2026-01-03 via Nuitee
K
Kendra couple us
7
2026-01-03 via Nuitee
M
michaelbN9608UN NONE
10
Great location with fast check in!!
Pros:

The hotel was great! Valet service was fast and easy. Making our check in super quick. The staff was extremely professional and friendly and the rooms were very well kept. Checkout was done via email, so everything was efficient. We were able to walk to the local restaurants and bars! Even though i'm a 49ers fan, I would definitely stay here again!

2026-01-02 via Tripadvisor
S
Smith family_with_children us
10
2026-01-02 via Nuitee
O
Odyssey18109655624 NONE Allen, Texas
4
Plan to wait when checking in...
Pros:

Overall Omni is our preferred hotel for the Christmas Extravaganza. But this year it was chaos. For check in, there was a line out the door. Room wasn't ready until 5:20. You got a free drink while you wait but the pop-up bar in the lobby was closed off showing all tables 'reserved'.
So went to Neighborhood Services and it was packed. Not enough bartenders to serve IF you got a high top.
It was a mess. Make sure to plan to wait for something when checking in for any weekend from November- December.

2025-12-29 via Tripadvisor
D
Ddb2422 Couples Arlington, Virginia
8
Beautiful Property
Pros:

Overall, this was a great property to stay at.

Beautiful decor and design. Holiday theme was executed perfectly and location is great for Frisch night life.

Rooms were large and everything is marketing towards the Dallas Cowboys.

Best feature was the soaking tub. It is separate from the shower so both people can use them simultaneously.

One issue, was the day of check out the cleaning staff knocked on our door from 930 to 1200 every 30 mins asking if we were still there. Never seen anything like that before and took away from the overall rating.

2025-12-28 via Tripadvisor
R
RustyS7575 NONE
10
The Star
Pros:

Top notch property located conveniently to shops, restaurants,and entertainment.
Would highly recommend this property while visiting the Dallas area.

2025-12-24 via Tripadvisor
L
Lou couple us
10
Best hotel
Pros:

Everything

2025-12-23 via Nuitee