Royal Hotel

Hotels
OYO Rooms
6.7 (660 reviews)
Railway Street , Newcastle upon Tyne , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Darts
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfy beds
Cons:
Dirty rooms
Dated facilities
Poor maintenance

Categories

Cleanliness
4.41
Several reviews mentioned the room was dirty, had a damp smell, and caused damage to clothes.
Service
9.38
Friendly and helpful staff were frequently highlighted in multiple reviews.
Location
8.92
Convenient location near the metro centre and free parking positively noted.
Room Quality
4.87
Rooms were described as dated with poor maintenance, damp smell and uncomfortable conditions.
Amenities
5.9
Basic amenities were mentioned, but many were not functioning well, such as the shower.
Value for Money
5.86
Some guests felt it was overpriced for the quality received, while others found value.
Food and Beverage
6.91
Mixed feedback with pricing inconsistencies noted but nothing substantial was commented on.
Overall Experience
7.38
Guests had a mix of experiences, but many felt it did not meet expectations overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:32

Property Description

Convenient Location
Located just off the A1, Royal Hotel is the perfect base between Newcastle/Gateshead Quayside and the Metro Centre, offering easy access to key attractions.

Dining and Entertainment
Enjoy a variety of options with 2 bars and a restaurant serving daily meals, ensuring you have a delightful culinary experience without leaving the hotel.

Nearby Attractions
Explore Newcastle city center, only a 5-minute drive away, and visit popular sites like the Metro Radio Arena and St James' Park, located within a few miles from the property.

Ready to experience comfort and convenience at Royal Hotel? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.7
Based on 660 reviews
Cleanliness: 4.41
Service: 9.38
Location: 8.92
Room Quality: 4.87
Amenities: 5.9
Value for Money: 5.86
Food and Beverage: 6.91
Overall Experience: 7.38
E
Elke solo_traveller za
5
Pros:

It suited my needs

2026-04-18 via Nuitee
S
Stancu solo_traveller gb
4
Pros:

Smart tv

2026-04-18 via Nuitee
D
Donnelly couple gb
6
Pros:

Staff were lovely. Bar area was good and prices ok

Cons:

Rooms very dated and needing TLC

2026-04-17 via Nuitee
C
Callum solo_traveller gb
10
2026-04-15 via Nuitee
R
Rachael solo_traveller gb
8
2026-04-15 via Nuitee
A
AMT453 solo_traveller gb
7
2026-04-13 via Nuitee
C
Claudia solo_traveller gb
10
Pros:

What a lovely stay, yes it's dated but the staff there were super lovely and friendly and if you're looking for a budget stay in the area then the royal oyo is superb. Bed was super comfy, the room super clean and was a stone's throw from where I needed to be so ideal if you're after that kind of local pub stay.

Cons:

Nothing to not like

2026-04-13 via Nuitee
A
AMT453 solo_traveller gb
7
2026-04-13 via Nuitee
B
Blanca solo_traveller gb
1
Pros:

Staff were extremely nice

Cons:

I would like a refund and I am still waiting to hear back from Booking.com despite several attempts to contact you.

This was not just a disappointing stay, the property was simply not suitable to stay in, especially as I was travelling alone with my six year old child. There was a strong unpleasant smell coming from the toilet and a large pipe underneath the sink and toilet that constantly gushed water and made loud noise every few minutes, making it impossible to sleep.

There were also serious safety and hygiene concerns. The front door did not lock properly so I had to block it with a chair, there was loose exposed wiring on the floor, visible mould in the toilet, and the bed had multiple stains and did not appear clean.

I reported these issues through Booking.com and also spoke directly with staff at the property. They were polite and understanding but nothing was resolved and the conditions did not improve.

Because of this, I had no choice but to leave early and book another hotel at my own expense to ensure my child’s safety and wellbeing.

This is not about dissatisfaction, the accommodation was not fit to stay in. I am still waiting for Booking.com to contact me and properly address this situation.

2026-04-11 via Nuitee
C
Carole couple gb
8
Convenient for a weekend visit
Pros:

Kash is always very welcoming and friendly. Free parking. Good location for visiting various places.

Cons:

Hotel could do with a freshen up. We had a bit of noise from the car park

2026-04-08 via Nuitee
A
Ann solo_traveller gb
9
Pros:

Good place. Good price.

2026-04-08 via Nuitee
C
Carmen solo_traveller gb
5
2026-04-08 via Nuitee
D
Dylan solo_traveller gb
8
It’s very cheap and the staff are friendly no complaints at all
Pros:

It’s lot it’s very historic looking and has real personality

Cons:

It’s obviously out the way but the price reflects this

2026-04-06 via Nuitee
G
graham couple gb
10
Pros:

Friendly staff

2026-04-05 via Nuitee
G
Gheorghe solo_traveller ro
6
Pros:

Room was clean, no strange smells, ok for the money paid

Cons:

The way in and out
It is an old bulding , could do a new paint

2026-04-05 via Nuitee
R
Robert extended_group gb
8
2026-04-04 via Nuitee
R
ROS couple gb
7
It was great for us.
Pros:

we were given an upgrade which was wonderful for us.

2026-04-03 via Nuitee
M
Muibat couple gb
8
Pros:

The members of staff i met were nice, even when we informed them we would be checking in late, they said no problem.

Cons:

The under bed was not cleaned from the previous user as there was a leftover of bottle of drink under the bed with the cover separately, and under bed looks a bit dusty, like its has not been cleaned.

2026-04-02 via Nuitee
X
Xuân Hung couple gb
10
2026-04-01 via Nuitee
C
charlotte couple ua
2
Made me sick and ill sadly and was so below standards.
Pros:

From the outside it looks inviting but sadly it is awful and unclean within.

Cons:

There were over 12 hairs on the bed linen, one of the light fixures in the room didn't work, dirty handles and light fixtures, the kettle didn't even work where it was placed on a tea stand fixture, so you had to heat the water on the floor as the plug wouldn't reach. I couldn't have a shower as there was no water, as the shower head was broken as well, the window to the shower room couldn't close properly. Remember to manually turn on with all your strength the radiator. The light for the mirror in the bathroom again didn't work. The toilet itself was filthy on arrival. I wiped what I could with sanitary wipes but I am now sick, as I struggle with autoimmune disease, and increasingly becoming disabled, losing my eyesight, and it was my partner's birthday, I used my final few pennies for that place.

2026-03-31 via Nuitee