Holiday Inn Express & Suites - Portage by IHG

Hotels
•
Holiday Inn Express
8 (260 reviews)
6295 Melton Road , Portage , US
+1 219-734-6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Peaceful (for some guests)
Very clean (for some stays)
Comfortable bed/room for sleeping
Friendly and helpful front desk staff (specific praise for Li-Li)
Good breakfast choices
Convenient location near restaurants and shopping
Cons:
Serious cleanliness problems (stains, dried blood, hair, fungus, cigarette smell)
Overbooking/double charging and unexplained incident charges
Missing in-room amenities (no hair dryer, no coffee pot, no bottled water)
Carpet and hallway stains / worn appearance
No jacuzzi despite booking/description
Noise disturbances (guests celebrating/fireworks late night)

Categories

Cleanliness
3.5
Multiple reviews describe serious cleanliness problems: visible stains in room and hallway, dried blood on bedding, hair on pillows, cigarette smell, fungus in shower and other unclean surfaces.
Service
10
Several reviewers praised front desk staff as very friendly and helpful (including prompt bedding provision and specific praise for 'Li-Li' on night shift). There are isolated complaints about billing/overbooking communication, but overall staff assistance is frequently highlighted.
Location
10
Multiple mentions of convenient location close to restaurants and shopping; main location feedback is positive aside from a room overlooking bright parking lights for one guest.
Room Quality
9
Mixed—some guests found rooms comfortable and beds clean and that the stay served its purpose for sleeping; however there are complaints about worn appearance, mismatched descriptions (promised jacuzzi absent), and visible carpet/room wear.
Amenities
8.5
Breakfast and basic in-room amenities are present for many guests, but several reviews note missing items (no hair dryer, no personal coffee pot, no bottled water), falling shampoo/body wash dispenser, and no jacuzzi where advertised.
Value for Money
8
Guests report unexpected charges, double charging or unexplained incident charges and confusion with booking.com pricing, which hurts perceived value; other guests felt the room met basic needs for the price.
Food and Beverage
7.5
Breakfast offered with good choices according to some guests, though one report states breakfast wasn't available one morning, so F&B is generally positive but inconsistent.
Overall Experience
7.5
Overall mixed experience: some guests highlight helpful staff, comfortable beds and adequate breakfast, while others report severe cleanliness issues, billing/booking problems, missing amenities and noise disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Unwind in the indoor pool or stay active at the on-site gym. Enjoy modern comforts such as air conditioning, flat-screen TVs, and free WiFi in every room.

Convenient Services: Benefit from a 24-hour front desk, business center, and free private parking. Travel hassle-free with the ATM on-site and the proximity to Midway International Airport.

Relaxing Stay: Feel at home with a shared lounge and cozy seating areas in each unit. Experience a seamless stay with attentive service and essential amenities provided at Holiday Inn Express & Suites - Portage.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8
Based on 260 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 7.5
L
Lucinda • couple • us
10
Nice, clean and quiet hotel
Pros:

Clean and quiet
Close to the Dunes
Staff were great too

Cons:

Everything was good

2026-11-07 • via Nuitee
S
szymanski • family_with_children • us
10
Pros:

peaceful

2026-10-18 • via Nuitee
M
Melissa • couple • us
7
2026-10-12 • via Nuitee
L
Lisa • couple • us
10
Pros:

Everything was very clean.

2026-10-12 • via Nuitee
D
Danielle • family_with_children • us
8
2026-09-08 • via Nuitee
D
Damien • couple • us
6
Decent stay, front desk pretty friendly, ran out of body wash and gave us bar soap
Pros:

Room comfortable and bed clean

Cons:

Carpet in both hallway and room looked dirty and stained

2026-09-07 • via Nuitee
W
Williamson • solo_traveller • us
10
2026-09-01 • via Nuitee
T
Tyesha • couple • us
10
2026-08-31 • via Nuitee
F
Francoise • couple • be
8
2026-08-30 • via Nuitee
L
Lomorris • family_with_children • us
10
2026-08-24 • via Nuitee
C
Carl • couple • us
10
2026-08-23 • via Nuitee
J
Jacob • couple • us
10
2026-08-21 • via Nuitee
A
Alberto V. Santamaria • solo_traveller • us
1
2026-08-17 • via Nuitee
B
BING • extended_group • us
8
2026-08-13 • via Nuitee
D
Dan • solo_traveller • us
4
A worn and dirty room.
Pros:

The front desk staff was very friendly and was very helpful when I went to ask for some more bedding

Cons:

The room was unfortunately dirty. One of the pillows and the sheets nearby had dried, bloody snot on it. All of the pillows had hair on them, there were small blood spots on the comforter and the room smelled strongly of cigarette smoke and then air freshener. There were drink cup stains on the bedside table and countertops and we found garbage and a beer bottle cap on the floor.

There was no bedding for the pull out couch, but the front desk provided some when we asked for it.

The second floor hallway had stains down the entire length.

2026-08-06 • via Nuitee
T
Tyesha • couple • us
9
2026-08-04 • via Nuitee
R
Robert • solo_traveller • us
1
IT NEVER HAPPENED
Pros:

Nothing

Cons:

I booked this online, the hotel called me over 30 minutes after booking to tell me they overbooked and I didn't have a room. She then proceeded to tell me that I wouldn't even be charged and it shouldn't be a problem, and that I would receive a cancellation email... I didn't receive an email, and got fully charged, and when calling back, booking.com mentioned there was no cancellation started at all. Honestly, this is a huge worry, and part of the reason using these sites is a terrible idea.

2026-08-03 • via Nuitee
A
Amber • solo_traveller • us
4
Pros:

Close to restaurants, and shopping.

Cons:

No garbage bags anywhere in the room for the bins. No hair dryer in the room, no personal coffee pot. The shampoo, body wash, and conditioner holder fell off the wall, as the glue was not holding it.
Booking through booking.com seemed to cause issues with them, as when I got there, they tried to charge me again, and almost $60 higher than what I had already paid!

2026-08-02 • via Nuitee
A
Amanda • solo_traveller • us
5
Cons:

My card was used for the incident charge and I assumed i would get my money back because we left the room the same as when we got there, however I was charged almost 6 dollars with no explanation.

2026-07-17 • via Nuitee
A
ALAN • couple • us
2
We won’t stay there in the future
Pros:

Description of the room did not match pictures on the site.
I paid for jacuzzi. There was no jacuzzi in the room.
Stuff didn’t help and did not apologize for inconvenience

Cons:

Inn let group of guys celebrate
4th of July right in front of the hotel. They were drinking and shooting fireworks until about 2 am right by the lobby.
Again stuff was not helpful understanding that some people need to get sleep.

2026-07-09 • via Nuitee