The StateView Hotel, Autograph Collection

Clean and cozy

I liked how clean it was!

I loved the view from the fifth floor, the location, and the cleanliness.

This place is run by individuals who are not interested in the reputation of this once great hotel. The sales team is lazy. I traveled 7 hours to advance a show we were doing and had a scheduled appointment with the staff to discuss the 50 rooms we wanted to book. They forgot and did not show up. I called the manager JUAN, multiple times with no return call. The quote they finally emailed was $60 over the initial quote and more than listed online. YOU SHOULD BE ASHAMED. I hope the owners look at this. I NEVER write reviews but in this case it was a must. 30 city tour and this was Raleigh.

Our room was very nice and the beds were very comfortable.

TLDR: It appears that someone on staff stole a couple of my packages.
Before I arrived to stay for a week, my wife called in and asked if we could have several packages shipped there (since I was coming in from out of country). The person she talked to confirmed it was fine and that any packages received would be kept in a "secure closet".
A couple of my packages which were verified to have been delivered "went missing" and were never found. What's more, it's obvious that one of the packages which should have contained two pairs of shoes was opened and one of the pairs was taken. I was able to locate the other pair which was just sitting in it's shoebox indicating it had been removed from the shipping box.
It's also clear that there was no "secure closet". There was a closet next to the front desk that was left wide open and other packages were just left in a short hall behind the front counter. Any level of staff or people having access to that area could take things.
The staff did try to help me find my packages and we were able to locate most of them, but if they were unable to secure my items they should have just told us that instead of me having to go back to the desk multiple times to try and find my shipments and clearly having some of them stolen. Ultimately they just threw up their hands and said "sorry I guess you're out of luck on those". This represents a couple hundred dollars of losses for me.

I have stayed here many times. It’s always clean and quiet. I didn’t feel like the current staff was very friendly- they didn’t do anything wrong, but other places I have stayed in the past year have been more welcoming. Also, I was annoyed that they now charge for parking. It’s not a garage, so I don’t see a reason for suddenly charging when it’s been free before. Total money grab for no reason.

Beautiful hotel with very comfortable room, friendly and professional staff who gladly agreed to our bikes in secure storage after we spent an afternoon exploring the trails of Umstead Park. It’s been a great weekend, I will definitely recommend!

Soiled linens in bathroom

Friendly front desk staff, but comes with a $12 overnight parking fee for parking in a virtually empty lot. Very corporate atmosphere. Great place to stay for work, don’t recommend as a place to stay if you’re looking for walkable amenities. Note, Marriott will not give you stay credit if booking through Expedia.

The outdoor pool was not heated so It is misleading advertising

It is a perfectly fine hotel in a peaceful setting. Unfortunately, they just implemented one of those annoying pay-to-park QR codes in the parking lot — even though the hotel is not close to walking distance to anything. Just another money grab. Beware that hotel guests will pay an extra $12 a day to park, which probably wasn't advertised when you booked. (It wasn't when we booked months ago.)

Great stay all around

Front desk was not as welcoming to me when I arrived and seemed annoyed. I wanted a breezy friendly check in after my 8 hour drive. On top of this, the TV was not working upon arrival and had to call the front desk multiple times, a fire alarm test happened during my stay, and the elevators were not working!! I also had to pay for parking. For the price I paid it was 100% not worth it! I've stayed in budget hotels with better customer service!

Everything about the stay itself was great. I was a little surprised that with their location and the oversized parking lot that they would charge guests of the hotel for parking. It seems very greedy and ridiculous.

We had to wait 2 hrs for check in which unfortunately shorted our time to enjoy the hotel