Aaira Suites

Excellent position, 5 minutes from Union Station and the harbour front

This is not a hotel. It is a condo in a high-rise building. Parking two buildings over at $$$$. No TV, coffee but no coffee maker, no towel racks, no toilet paper holder, one bath towel and no hand-towels, kitchen, etc. A lamp broken. Contact made with zero response that evening.

The room was not refreshed from previous person. Bed undone and used towels all over. Open alcoholic bottles on the table. Disgusting. Eventually moved to a different building. . .but no follow up. Asked for some compensation or reduced rate. Never head back since.

Great place to stay

I would not recommend even though it is priced cheaply. TV didn’t work, requests to fix it didn’t get completed. Bed was uncomfortable. Bathroom needs a major overhaul.

It is a private appartment very close to union station. super well located

Great location with everything within walking distance. Easy check in and check out.

I thought I was booking a hotel room in a hotel.

This is not a hotel. This is a condo. And staying at the address booked isn’t a for sure thing. The address on the booking was 14 York street and what happens is they message you the morning of your booking with your “confirmation instructions” and will change your address to a different location. Luckily for us it was only moved to 12 York street.

But we had actually used a different online booking site to book a “hotel” for the hockey game a couple nights before this booking. We didn’t realise, but it was for the same address as above but the “hotel” was called a different name on the other website. When we went to check in we didn’t read the instructions as we had no idea the booking address would be changed. They had moved our booking address to somewhere 30 minutes away in the city. When we had booked the location it was because of its proximity to the hockey arena. When we rang them confused they said because the email was opened that was us confirming / agreeing to the address change!!? We were stuck on York St with our bags having to cancel that booking. It was rush hour and trying to get our car out from the underground to drive to this new location would make us late for the start of the game. We had to pay thru the nose for a last minute Airbnb that was in the same area for the night. They snuck an additional $85 cleaning fee as well. So much more that I can’t fit into this word count.

Very odd set-up. Not a 'hotel'. Its a short-term rental in a condominium. Property was clean but rundown. Furniture was dated and on the cheap-side. No network TV which was a bummer if you wanted to catch the news. Didn't like the fact that the vertical blinds were missing many panels so those across the street always had a clear view into the apartment. I solo female would not be comfortable I suspect. I'd stay again in a pinch, but not a top of the list option.

very tired place. needs a complete update.

Clean and easy to rent

Toronto hi-rise. Good water-front view and of Billy Bishop airport.

I did not receive any check-in information, I had to call the host through the app. Also, you can't take the elevators up to your room without the fob key, you need the fob to go get your key in your room. The room was missing baseboards and the curtains were not holding up right. The owner should give the place a little bit more love.

Great place

What a great little condo and well located. You absolutely couldn't beat the price, ever!!!! I was pleasantly surprised with the find. Thank you for our stay. I will certainly be a repeat customer. Cheers!!!

Pluses- Convenient, near harbor area, arena, restaurants, transit. Decent view of the city (faced away from the harbor.) Priced reasonable for location. Bed reasonably comfortable. Building has security and underground parking $$$.
Minuses- Everything broken, lamps, towel bar, TP holder, tables, chairs, curtains & screens, etc. Dirty halls, floors, tub, windows. Not much in kitchen stock but dishes and pans. Couldn't get the TV to work. Dog barked next door 24/7.
That said, we were there two days to sightsee, dine out, and go to a show, so the apartment served us well enough for sleeping. If you have very low expectations this place will do.

This place was extremely old, especially the bathroom ever thing was falling apart, chipped and decaying. The bed was broken. Would not recommend to stay here at all.

I have a complain about my reservation Expedia please contact me my email samygghi@yahoo.ca

Overall, I had poor experience during my stay. I will not use this place again for the following reasons:
1. the place is very noisy because it is close to the highway and busy street;
2. it is difficult to check in and the owner is not helpful during the process after sending the initial 'welcome' text message;
3. the room's facilities are not well maintained - broken toilet seat, no towel hanger bar in the bathroom, broken shampoo expenser etc.

Looking back, it was a great experience.
Very close to the conference my colleague and were attending. We expected one bed but when we arrived, we were pleasantly surprised to find two queen sized beds. Very comfortable. Highly recommend this suite.