Vert Lagoon Netanya By AFI Hotels

A nice hotel with a nice setting but in the last week of August it is overcrowded. This is noticeable a breakfast and poolside. Some families with little ones don't clean up the messes they leave on the floor!!! As table cleaners are not responsible for cleaning floor this was a hazard waiting to happen. Spaces around the pool were very difficult to find but if it were not crowded it would be great.
The terrace provided an oasis of peace. When the beaches are finished it will become a nice area

Terrible Service, Long Lines everywhere, over sold, over 2 hours to check in then another 2 hours to get the room. Door on my room was broken and nobody fixed it the entire stay. Bugs all over the room and not cleaned adequately. They kept putting 2 towels even though the room was booked for 4. Breakfast room was a disaster with overcrowding and long lines just to get in. Subpar food.

It started ok and got worse. We were not allowed in the pool without floaties although the kid can swim. We asked for towels 4 times at got them only at 7pm. The service is bad and we had to wait in line so long. The elevators were broken and took hours to move around. And the pool is very crowded and only in the sun so it was not pleasent to be there. And in the kids pool there is grown kids playing which makes it hard for the younger ones to enjoy. Was disappointed

Room is large and comfortable, breakfast buffet is great, wifi is free all around the hotel.

Couldn’t sleep cause the neighbors did a lot of noise every night

Attractive environment. Good facilities. Excellent breakfast. Quick responses to housekeeping requests.

Beautiful property and location. The pool was amazing too!

It was a beautiful hotel and I attended a beautiful event there as well. The bakery just outside the hotel had salads and of course bakery goods, and was scrumptious! The views from the hotel were outstanding and I felt very safe there. I had a in room safe, and a do not disturb light on my door. The bed was comfy. The balcony in my room was sturdy and I got to sit outside and watch the waves and traffic go by. Netanya is a darling town and I loved the area of the hotel. There are biking trails along the water and a few shady shelter spots. It’s very hot there and you must stay hydrated.

had a little trouble checking in because Expedia somehow had me booked in 2 rooms. However, I need to work that out with them. The door to my room was messed up and I had to slam it to close it, also the inner lock didn’t work. The house phone in my room worked sporadically and to get anything from house keeping I had to dial the operator, as housekeeping never picked up. My room was not the cleanest when I checked in. There was dust and my bathroom facet looked like it hadn’t been wiped, but I travel with Clorox wipes, so it was all good. They didn’t provide bottled water in my premium upgrade.

Special thanks to aisha , one of the best of cleaning staff

I cannot say enough wonderful things about the Vert Lagoon Netanya. This is our second time staying when visiting Israel and it will surely not be our last. Easily one of the best hotels in Netanya. It's clean, accommodating, and always a wonderful experience.

I must say that Ilana at the front desk, really went above and beyond for us. From finding a replacement mattress for the pull-out when the hotel was fully full to moving us to a quiet room for those of us who are challenged to sleep next to more vivacious Israeli family volumes. Ilana, thank you thank you, thank you.

The rooms are clean and well-maintained. Since our visit 2 years ago, we can tell that some of the hotel has been a little abused by the families fleeing from the North. It only makes me fonder of the hotel for supporting their people in need during a trying time. Nonetheless, it is the cleanest and best hotel I have been to in Israel (out of quite a few). I hope as repairs continue, they are done with the meticulous eye of the original architecture/ construction. I know sometimes repairs in Israel are sloppy compared to the original and newness is blamed. Our favourite moments this trip were eating catered watermelon with the kids by the pool.

We will be back!

Property had been used for evacuees and was showing signs of wear. Overall good stay and nice location.

The sleeping accommodations were fine. There was no a/c. Bathroom was dirty, not well supplied and the deep bathtub was unsafe while the hand shower was awful and flooded the bathroom.

Very organized

I’m sure this hotel used to be great , the overall design and quality of furniture etc is good. But right now it definitely requires renovation, a lot of surfaces are chipped , cracked or molded. The common areas need cleaning. The view on the sea is spectacular, but the windows are dirty.
Location is great

Everything was terrible staff have no idea how service or anything else
Do not stay here

I don’t know how exactly is this hotel rated 5 stars …
First of all , the staff is absolutely NOT friendly.
Not trying to help you , making you feel like they’re doing you a favor for even hosting you.

We had two rooms , one of them is the higher category suite .

Was there for a wedding (my sister was the bride)


We asked for hot water with honey , they charged us money for it !
We asked to have a late check out , they wouldn’t even try to do it , 11:00 they already at your door to get you out (claiming the room is reserved)
I then called and tried to reserve the same suite for that night and they said it was available , so they lied .

No hairdrier in the room. Had to ask (5stars??)
No concierge service. (5 stars?)
No bell boy and luggage assistant ( 5 stars??)
No laundry service or ironing in the hotel ( 5 stars ????)
No glasses in the room, no bottled water in the room , snacks , nothing !
What kind of a 5 stars hotel is it ?!?

Not worth the price , not worth your time .

Will def not going to be back there . Ever.

the best hotel in Netanya.
great location, tasty food and very clean.

Bath rooms floor not clean

This was obviously a big impressive hotel at some point but it is well past that now. The elevators, carpets, doors, showers, and towels are all old and banged up and falling apart. The Cleo tel is not taking it easy on the facilities - you can see the abuse all’s round you. Thread bare towels, crumbling doors and fixtures, dirty common areas - are all around.

The stuff is lovely, the breakfast buffet (I did not have it but walked by it three morning in a row) and the location are all great to give credit where credit is due.

On the morning I checked out two cockroaches made an appearance in my washroom and one more visited the bedroom as if to make sure I never come back.

Time for a full renovation.

Staff could be better in service and in speaking to guests we requested tissues and after calling 3 times and waiting 1 full day we finally received them. Staff did not know answers to general questions nor did they take the time to ask others. When asked to speak to a mgr when our telephone was not fixed after complaint I was told he is busy and couldn’t talk to me. In the Dinning room for breakfast Most of the items were emptied and speaking to a mgr , he agreed with me only after he checked it out. Why wasn’t he on top of it by himself, The hotel needs someone to work on making it a maybe 4 star hotel.