Astoria Lucerne

Hotels
•
Independent
8.4 (158 reviews)
Pilatusstrasse 29, Lucerne, 6003 , Lucerne , CH
41-41-2268888

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Excellent breakfast
Cons:
Noise pollution
Limited amenities
Poor reception service

Categories

Cleanliness
8.36
Several reviews praised the cleanliness of the property, but some noted issues related to noise which may suggest lapses in maintenance.
Service
9.33
The majority of comments highlighted the staff as friendly and helpful, contributing positively to the overall experience.
Location
9.37
Multiple reviews appreciated the hotel’s proximity to various attractions and transportation, indicating a very favorable location.
Room Quality
7.82
Comments indicated some rooms faced noise issues and had hard beds, impacting the overall room quality experience.
Amenities
7.35
Reviews mentioned poor amenities, particularly regarding fitness facilities and dated room decor, which negatively impacted value.
Value for Money
7.81
Some guests felt that the hotel's offerings did not meet expectations relative to cost, suggesting better alternatives may exist.
Food and Beverage
8.36
The breakfast received positive feedback, but some found it lacking variety, which affected its overall appeal.
Overall Experience
8.83
Despite some drawbacks, many guests expressed satisfaction with their stay, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:26

Property Description

Experience the vibrant energy of Astoria Lucerne, where comfort meets luxury in the heart of the city.

Recreational Delights
Indulge in our exquisite nightlife with a lively nightclub and a state-of-the-art health club. unwind and rejuvenate in style, making every moment of your stay unforgettable.

Culinary Excellence
Savor exceptional dining at our four renowned restaurants, including the delightful Thai Garden. Enjoy a leisurely coffee at our café or relax with a drink at one of our three bars/lounges, ensuring your culinary desires are fully satisfied.

Comfort & Convenience
Rest in one of our 252 air-conditioned rooms, equipped with modern amenities including flat-screen TVs and complimentary Wi-Fi. Our dedicated 24-hour front desk, laundry services, and secure luggage storage enhance your stay's ease and comfort.

Don't miss your chance to experience unforgettable luxury; book your stay at Astoria Lucerne today!

Important information:

  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 158 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
R
Raghav • couple • in
7
Pros:

Location and cleanliness

Cons:

Not decent facility to reach to your room with luggage and no help provided for the same

2026-05-15 • via Nuitee
R
RENE RALPH • solo_traveller • es
3
Pros:

The central location was good.

Cons:

Reception: Unengaged welcome; long-stay guests feel overlooked.

Check-in handling: No warmth or proactive.

Soundproofing (top floor DJ): Music penetrates from top to 2nd floor.

Street noise: Club closing clearly audible inside room.

Corridor noise: Voices and steps carry through door.

Overall insulation: Below standard for this category.

2026-05-15 • via Nuitee
L
Louise • extended_group • us
9
We enjoyed staying at this hotel.
Pros:

Location is good and staff are polite and friendly.

Cons:

There are not enough hangers in our room.

2026-05-14 • via Nuitee
W
Walter Camenisch • family_with_children • th
8
Lovely Hotel in the center of Lucerne
Pros:

Hotel Astoria is located in the center of Lucerne close to some of the main attractions.
Our room was spacious and very clean. All the staff were friendly and helpful.
The hotel restaurants are very nice and offering high quality dishes.

Cons:

The parking lots seem to be quite expensive compared to other locations.

2026-05-14 • via Nuitee
L
Luigi • solo_traveller • it
10
2026-05-12 • via Nuitee
A
Ahmed • solo_traveller • ae
10
Pros:

تعاون فريق العمل

2026-05-12 • via Nuitee
O
Ofer Keren • solo_traveller • il
9
2026-05-12 • via Nuitee
M
Murphy • solo_traveller • ie
10
Pros:

Fabulous hotel . Great restaurant .

Cons:

Perfect

2026-05-11 • via Nuitee
S
Sandra • family_with_children • br
10
Excelente! Voltaria com certeza!
Pros:

Gostei principalmente do café da manhã completo e gostoso. Pela primeira vez em muitas viagens a minha filha comeu bem pela manhã. O quarto era espaçoso, confortável e muito silencioso. Distância caminhável da estação central de Luzern.

Cons:

A limpeza não foi das melhores. Muita poeira e tufos de cabelo espalhados pelo quarto.

2026-05-10 • via Nuitee
S
SUMIT • solo_traveller • in
9
Good property for short stay.
Pros:

Location, hygiene were good. Staff was friendly. Breakfast spread good.

Cons:

No change in the menu of breakfast.
Rooms small
Shower area toooo small.

2026-05-10 • via Nuitee
M
Millie • couple • gb
7
2026-05-10 • via Nuitee
M
Mohammed • couple • sa
4
Loud
Pros:

The location

Cons:

The loud music it is impossible to sleep.

2026-05-09 • via Nuitee
H
Hüseyin • extended_group • tr
8
Cons:

Akşamları yemek kokusu var katlarda

2026-05-09 • via Nuitee
H
Habib • couple • lb
7
Pros:

L’emplacement

Cons:

Le nettoyage des chambres

2026-05-09 • via Nuitee
R
Roeland • couple • nl
7
Uitstekende locatie goed bereikbaar
Pros:

Perfecte locatie dicht bij de historische stad en bruggen.

Cons:

De accommodatie was prima maar de restaurants best prijzig, zitten aan het hotel vast.

2026-05-09 • via Nuitee
K
Khamba • solo_traveller • bd
8
Nice hotel, great location
Pros:

Sizeable room. Great location. Breakfast was decent. Room had a working a/c.

Cons:

They can add a few non-pork meat items to the breakfast menu. Chicken at the very least.

2026-05-08 • via Nuitee
E
Emrah • solo_traveller • tr
9
2026-05-08 • via Nuitee
L
Luiz Fernando • family_with_children • br
7
Hotel com excelente localização mas cama não confortável e travesseiros tbrm. Limpeza a desejar. Café da manhã bom .
Pros:

Localização

Cons:

Cama e limpeza

2026-05-07 • via Nuitee
L
Leni • couple • ch
10
Vielen herzlichen Dank alles war allerbestens
2026-05-07 • via Nuitee
C
Clare • couple • gb
6
Nice hotel but very noisy at the weekend
Pros:

The location was great, 10minute walk from the bus, train stations and piers and multiple restaurant choices.

Cons:

We were there on a Friday and Saturday and despite changing rooms after night one because the rooftop music kept us awake until 3.30am, the second ‘quiet’ room also had loud music playing until 1.30am. At £280 a night - I was very disappointed.

2026-05-06 • via Nuitee