Hotel Astoria

Hotels
7.9 (2149 reviews)
Pilatusstrasse 29 , Luzern , CH

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location near train station and attractions
Popular rooftop/penthouse bar with nice views
Comfortable beds and good showers
Generally friendly and helpful reception/staff
Soundproof windows and good room views
Good breakfast when service/cleaning is consistent
Cons:
Repeated complaints about poor room/bathroom cleaning and dirty breakfast area
Small rooms with minimal furniture in some categories
Very small, poorly equipped gym
Deposit requested on arrival despite prepayment (adds cost/annoyance)
Occasional unfriendly or brusque staff reported
Early/noisy cleaning and delivery noise for rooms at rear

Categories

Cleanliness
5
Multiple reviews report poor cleaning: unclean bathrooms, mould/lime in tub area, missed toiletries, dirty breakfast room and early/noisy cleaning — cleanliness is a clear weakness.
Service
9.3
Overall service often described as friendly and helpful (reception praised, issues handled after complaint); isolated reports of brusque staff and indifferent behaviour, but generally positive service impression.
Location
9.6
Consistently highlighted as a major positive: very central, ~5 minutes to the train station, close to attractions and offering great views.
Room Quality
8
Rooms praised for good beds, soundproof windows and showers, but some guests found deluxe rooms sparse (minimal furniture), small and subject to delivery/noise if located at the rear.
Amenities
8
Roof-top/penthouse bar and on-site restaurants are frequently praised; however the fitness room is described as tiny and poorly equipped, and some rooms lack expected extras (fridge/AC inconsistently available).
Value for Money
6.5
Several guests felt the hotel was expensive for what was offered (high breakfast price, surprise deposit requests, comments that it did not feel like a full four-star value).
Food and Beverage
8
Breakfast is often described as good and adequately replenished, and the rooftop bar is a highlight; negatives include high price for breakfast and occasional cleanliness issues in the breakfast area and missed in-room supplies.
Overall Experience
8.8
Guests generally enjoy the great location, rooftop bar and comfortable beds, but recurring cleanliness problems and extra deposit/fee experiences temper the overall stay for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:07

Property Description

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

7.9
Based on 2149 reviews
Cleanliness: 5
Service: 9.3
Location: 9.6
Room Quality: 8
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.8
E
Erich • couple • de
8
Gelungen
Pros:

Lage Hotel perfekt

2026-09-19 • via Nuitee
Z
Ziona • solo_traveller • il
8
Pros:

ארוחת בוקר טובה, שירות טוב, חדר נחמד,מיטות סבירות

2026-09-19 • via Nuitee
Q
Qingsong • extended_group • us
9
2026-09-17 • via Nuitee
G
Gadi • couple • il
1
נתנו לנו חדר בקומה 6 מתחת למועדון היתה מסיבה לא יכולנו לישון כל הלילה רעש מחריד
Cons:

נתנו לנו חדר בקומה 6 מתחת למועדון היתה מסיבה לא יכולנו לישון כל הלילה רעש מחריד התיקרה של החדר מתחת למועדון הרעש היה היה מחריד עד 4 בבוקר

2026-09-16 • via Nuitee
J
Jiri • solo_traveller • cz
9
2026-09-16 • via Nuitee
J
Jean • couple • lu
8
2026-09-15 • via Nuitee
R
Rishika Agrawal • extended_group • sg
9
Great location. Triple room was amazing. In house restaurants and bar in hotel quite good.
Pros:

I had booked a triple room as I was with my parents. We got a corner room and 3 proper beds. The room was excellent! Location was really good too, and the hotel restaurants had quite good food too. Hotel was more upscale than my expectations (based on the pics I had seen online).

Cons:

Breakfast buffet was not bad, but as vegetarians I hoped for a bit more options. Some of the staff were Indian so they were helpful in accommodating my parents needs (like super hot water for tea). The other thing was that everyday the breakfast was literally the same. But this seemed to be the case in ALL hotels we stayed at in Switzerland.

2026-09-14 • via Nuitee
D
Dayana • couple • ch
8
Troppo caro per il servizio offerto.
Pros:

Posizione

Cons:

Prezzo

2026-09-13 • via Nuitee
J
Juzhong • couple • ph
10
2026-09-13 • via Nuitee
D
Duygu • couple • tr
10
Herşey çok güzeldi personel ilgili ve güler yüzlüydü
Pros:

Personel güler yüzlüydü ayrıca merkezi yerde olması çok iyiydi

2026-09-11 • via Nuitee
M
Mark • couple • au
9
Modern hotel in excellent location.
Pros:

Modern well appointed hotel in a great location. Excellent breakfast. Friendly and helpful staff

2026-09-10 • via Nuitee
S
Sagar • family_with_children • us
9
2026-09-09 • via Nuitee
B
Bich Huong • couple • vn
8
2026-09-07 • via Nuitee
M
Mohamed • family_with_children • eg
1
Don’t recommend
Pros:

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

Cons:

The Breakfast too limited
Rooms don’t worth it at all
I asked for a 2 room connected and a room with king bef and other with twin bed and they replied by the reservation we will do sir,and once arrived they replied we don’t have !!!! Even the reception in ground floor must go up 1 floor no one is waiting to give a help for baggage

Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

They care only about selling nights not the client pleasure and experience

2026-09-07 • via Nuitee
M
MONICA • solo_traveller • it
10
Abbiamo trascorso pochi giorni ma intensi. Lucerna è fantastica. Ristorneremo sicuramente
Pros:

La comodità e la gentilezza del personale, soprattutto nel consigliare ristoranti e nell’organizzazione delle attività

Cons:

Nulla

2026-09-07 • via Nuitee
W
Weining • extended_group • us
9
Great place!
Pros:

Good location, good space, clean bathroom

Cons:

Wish the bathroom has doors, even you are family you don’t want to hear everything going on in there. 😂

2026-09-04 • via Nuitee
F
Francisco • couple • es
10
2026-09-02 • via Nuitee
S
Suraj • extended_group • kw
9
Pros:

Perfect location, Easy and safe parking, comfortable stay

2026-08-31 • via Nuitee
J
Jana • couple • ch
7
Ein Standard Hotel
Pros:

Die Lage

Cons:

Preis-Leistung nicht gerechtfertigt. Bett leider gar nicht bequem. Das Doppelbett bestand aus zwei Einzel betten, die nachts in der Mitte auseinander gerutscht sind. Sehr unangenehm

2026-08-30 • via Nuitee
J
Jose L. • solo_traveller • es
8
2026-08-29 • via Nuitee