Astoria Lucerne

Hotels
•
Independent
8.4 (158 reviews)
Pilatusstrasse 29, Lucerne, 6003 , Lucerne , CH
41-41-2268888

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Health club
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Excellent breakfast
Cons:
Noise pollution
Limited amenities
Poor reception service

Categories

Cleanliness
8.36
Several reviews praised the cleanliness of the property, but some noted issues related to noise which may suggest lapses in maintenance.
Service
9.33
The majority of comments highlighted the staff as friendly and helpful, contributing positively to the overall experience.
Location
9.37
Multiple reviews appreciated the hotel’s proximity to various attractions and transportation, indicating a very favorable location.
Room Quality
7.82
Comments indicated some rooms faced noise issues and had hard beds, impacting the overall room quality experience.
Amenities
7.35
Reviews mentioned poor amenities, particularly regarding fitness facilities and dated room decor, which negatively impacted value.
Value for Money
7.81
Some guests felt that the hotel's offerings did not meet expectations relative to cost, suggesting better alternatives may exist.
Food and Beverage
8.36
The breakfast received positive feedback, but some found it lacking variety, which affected its overall appeal.
Overall Experience
8.83
Despite some drawbacks, many guests expressed satisfaction with their stay, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 01:26

Property Description

Experience the vibrant energy of Astoria Lucerne, where comfort meets luxury in the heart of the city.

Recreational Delights
Indulge in our exquisite nightlife with a lively nightclub and a state-of-the-art health club. unwind and rejuvenate in style, making every moment of your stay unforgettable.

Culinary Excellence
Savor exceptional dining at our four renowned restaurants, including the delightful Thai Garden. Enjoy a leisurely coffee at our café or relax with a drink at one of our three bars/lounges, ensuring your culinary desires are fully satisfied.

Comfort & Convenience
Rest in one of our 252 air-conditioned rooms, equipped with modern amenities including flat-screen TVs and complimentary Wi-Fi. Our dedicated 24-hour front desk, laundry services, and secure luggage storage enhance your stay's ease and comfort.

Don't miss your chance to experience unforgettable luxury; book your stay at Astoria Lucerne today!

Important information:

  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 158 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 7.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
C
Carlos María Enrique • extended_group • ar
4
No se justifica pagar 520 CH o 665 dólares por noche
Pros:

Solamente la ubicación.

Cons:

Habitación … 1) Super pequeña para 3 pax. 2) No tiene lugar para la vestimenta, hubo que dejar toda en las maletas, ni una mísera percha y menos aún guardarropas. 3) No tiene frigobar. 4) Internét prácticamente inexistente.

2026-05-30 • via Nuitee
I
Ionel • solo_traveller • ro
6
Cons:

Check out foarte devreme

2026-05-29 • via Nuitee
T
Tiwari • solo_traveller • in
9
Pros:

Decent room. Stayed at herjog premium. Men at reception were great. I don't recall their names though.

Cons:

Poor bus connectivity. Railway station is just a km but u have to walk 300 mtr to get to a bus. And u can't walk a km with luggage.

2026-05-28 • via Nuitee
T
Thais • couple • ch
8
2026-05-28 • via Nuitee
T
Turlough • couple • ch
7
Nice but not memorable
Pros:

The pros were a big very comfortable bed (which made for a very good nights sleep), a good spacious bathroom with a big shower which had two different shower heads and could comfortably fit two people. There were plenty of towels with toiletries (soap, body conditioner etc.).

The room was well laid out, tidy and quiet. We were able to manage the air conditioner controls quite easily so the temperature was just right.
There was a television that boasted English channels (ITV also) but we ended up not using it.

We really enjoyed the breakfast the next morning. Both English and Continental were offered - with plenty of different options available - croissants, toast, Gipfeli, jams, marmalades, yogurts, fruit, cold meats and so on. The staff were friendly and attentive during the breakfast.

Cons:

Upon check-in, you would be advised to get concrete directions to your room as the hotel seems to be split over two buildings (or so we were told by a staff member) and we did end up a bit lost.

Even though the bed was really comfortable, the room was very generic - perhaps some more small pictures, vase, mural etc. - something - it just felt a bit empty, that something was missing besides the milk for the coffee machine.
The view from the room was not very nice, looking out at a concrete courtyard and across at the other rooms - maybe some flowers and vegetation in the courtyard may have helped here?
The room safe could be a bit bigger as I could not fit my 11¨ iPad in it.

To be honest, we found the hotel to have no real ambience or something unique / different / memorable that would make it stand out. Perhaps, the introduction of a theme would help differentiate it from other hotels and make it more memorable - something incorporating the history of Luzern?

As there was only one lift available, we decided to check out earlier so as to avoid any rush / potential delay the next morning.

We felt, bearing in mind the view and genericness of the room, we felt that the price paid was a bit high.

2026-05-26 • via Nuitee
P
Perruchoud • couple • ch
7
2026-05-25 • via Nuitee
T
Timothy • family_with_children • us
7
For a quick visit to Luzern, this was a good choice for location, cleanliness, comfortable bedding.
Pros:

very clean. very polite staff. Nice bedding for third person in each room I reserved. Less than 10 min to train station. Close to river walk.

Cons:

shower drain did not drain well. Called front desk, but maintenance didn't get to it while we were staying. The other room I reserved had no problem. Due to low lip of the shower stall, water started to overflow.

2026-05-25 • via Nuitee
E
Elena • solo_traveller • ch
6
2026-05-24 • via Nuitee
A
Arin • couple • am
10
2026-05-24 • via Nuitee
G
Graziano • solo_traveller • ch
5
Pros:

Payer Fr 380 pour une nuit et ne pas pouvoir dormir car extrêmement bruyant !!!

Aucune indication pour placer nos vélos et charger la batterie.
Beaucoup de groupes le client individuel n est visiblement pas le bienvenu !
Vraiment pas satisfaisant pour le prix et pdj et taxe en sus ...!!!

Cons:

Unique Hôtel disponible à Lucerne

2026-05-24 • via Nuitee
A
Anıl Gurcay • couple • ae
7
2026-05-23 • via Nuitee
H
Helmut • couple • at
7
für einen Kurzurlaub jederzeit wieder
Pros:

Zentrale Lage

Cons:

keine Tür zum Badezimmer

2026-05-20 • via Nuitee
G
Gary and Jennifer • solo_traveller • us
8
2026-05-19 • via Nuitee
M
MKI • family_with_children • nl
9
2026-05-19 • via Nuitee
F
FARHAD • family_with_children • in
7
2026-05-19 • via Nuitee
E
evilping • couple • tr
9
With some improvements to the room amenities and facilities, this could easily be a 5* experience
Pros:

Hotel Astoria has so much going for it, the location is absolutely perfect, just 5 minutes walk from the train station, Chapel Bridge and Lake Lucerne, making it an ideal base for exploring this stunning city and the surrounding mountains.

The rooftop bar is a real highlight and the staff were helpful throughout our stay.

Cons:

we did experience a few comfort issues that we feel are worth mentioning for future guests. The bathroom had no door separating it from the bedroom, which affected privacy and comfort. The air conditioning system was quite noisy and unfortunately the main heating was not functioning during our stay, a portable electric heater was provided as a substitute, which was not quite sufficient for a 4-night stay. Storage space was also limited, with only some open shelves near the TV rather than a proper wardrobe.

2026-05-18 • via Nuitee
I
Israr Ahmed • couple • us
8
2026-05-18 • via Nuitee
R
Rafi Aliyev • solo_traveller • az
10
Pros:

Everything

Cons:

Nothing

2026-05-18 • via Nuitee
S
Shanmugam Balaji Mudaliar • extended_group • gb
8
2026-05-17 • via Nuitee
R
Raghav • couple • in
7
Pros:

Location and cleanliness

Cons:

Not decent facility to reach to your room with luggage and no help provided for the same

2026-05-15 • via Nuitee