Aloft Philadelphia Downtown

Loved the location!!! The beds were very comfortable and the view of the city was good!

Awesome lobby bar, newly renovated lobby

Location

Location

Loved the view from the 17th floor.

Location to Reading Terminal Market

Well maintained and clean. Excellent location close to the Reading Terminal Market and the Liberty Bell park. Easy walk from City Hall and the subway station.

Connection to Convention center was closed?

I checked in late and very tired after flying. I woke up few times to smell of smoke. I checked room but did not find anything at first. Hours later in early morning, I contacted maintenance to check out the smell of electrical fire which was now making me cough terribly. Left room for them to work on for almost 2 hours. Engineering was apologetic and said there were some parts from the heater that burned out. Had a mess in the room with dirty filters and even had to change the bed cover. Front desk apologized and said they would 'take care of my stay'. Weeks later I contact the hotel as no one ever reached out to me. Front desk now says because staying on discounted family rate, hotel policy does not provide any compensation. Ridiculous as people can get injured and even die from smoke inhalation. I was coughing all day and it taok a week to get rid of the stale smoke smell out of my cpap machine. This hotel does not seem to care about its guests or hotel employees. Nobody should be expected to pay to sleep in a room full of smoke caused by hotel electrical problem. I tried to contact the hotel manager but all I found was a job listings on Linkedin and Ineed for General Manager. I really wish the hotel would follow up on the negative reviews from irrate guests. After all, one of the job requirements under Guest Service is that: "Guest Experience
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues." Hotel failed miserably on all of these, especially by going back on their word of taking care of the situation.

gostamos da localização, da vista do quarto, conforto, custo beneficio.

I stayed only for one night and checked in pretty late into the evening, so I didn’t get to see much of the hotel. From what I could tell, it seems like a decent place to stay. Front desk staff were friendly during check in and check out, and the room was fine overall. It had a fridge, iron and ironing board, ample storage, and cool ambiance with the mood lighting. My only complaints were that (1) the bathroom was freezing (possibly because it was next to a stairwell?) and (2) there was no lounge chair despite there being room for one. Otherwise, it was a fine hotel and I’d probably stay again.

This hotel is absolutely the worst of the worst. Our car was broken into during our stay and valubles taken and our room was booked for 4 people with 2 beds and we arrived to one bed and were told we could not have any extra linens. Ridiculous joke of a place and should be shut down.