One Puebla Serdan

Hotels
•
Grupo Posadas - One Hotels
8.9 (224 reviews)
Avenida 15 de Mayo, 4502 , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Good value for money
Excellent location
Cons:
Inconsistent service
Breakfast options need improvement

Categories

Cleanliness
8.38
The hotel is generally clean, but there were complaints about receiving an unclean room upon check-in.
Service
9.05
Reception staff were reported as friendly, although there were instances of unprofessional behavior.
Location
9.39
Great location, close to amenities and attractions.
Room Quality
8.34
Rooms were comfortable but a bit small and had issues with noise from adjacent rooms.
Amenities
8.87
The hotel offers good amenities, though breakfast options could be improved.
Value for Money
9.33
Excellent value for the price, especially with discounts.
Food and Beverage
8.58
Food quality is good, but there are suggestions for improvement, particularly for breakfast.
Overall Experience
9.25
Overall a positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:18

Property Description

Convenient Location in Puebla
Located in the heart of Puebla, One Puebla Serdan offers comfortable 3-star accommodation within close proximity to popular attractions like Acropolis Puebla and Biblioteca Palafoxiana.

Modern Amenities and Services
Enjoy a relaxing stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and a 24-hour front desk for your convenience. Free private parking and a business centre are also available for all guests.

Explore Puebla with Ease
With key landmarks like Estrella de Puebla and Cuauhtemoc Stadium nearby, as well as easy access to museums like the International Museum of the Baroque and Amparo Museum, One Puebla Serdan is the perfect choice for your stay in Puebla.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.9
Based on 224 reviews
Cleanliness: 8.38
Service: 9.05
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.58
Overall Experience: 9.25
D
Diana Laura • family_with_children • mx
10
2026-02-26 • via Nuitee
L
Luis Miguel Millares López • family_with_children • mx
10
Pros:

La comodidad y la ubicación para el evento al que asistí

Cons:

Todo muy bien

2026-02-24 • via Nuitee
R
Rodolfo • family_with_children • mx
8
Pros:

Me gustó la limpieza y lo sencillo del hotel, mantiene lo necesario y cada cosa en su lugar

Cons:

No me gustó que no hay escaleras como segunda opción para subir y bajar, al parecer si hay escaleras de emergencia. Tampoco me gustó el desayuno ya que es muy básico y el espacio estaba lleno, tardé en poder tener un lugar

2026-02-13 • via Nuitee
S
Sergio • family_with_children • mx
9
Pros:

Todo muy bien , fue mi primera vez en hospedarme en One
Y me gustó mucho

Cons:

La comida ,debe de tener mas variedad y si es de comer sano implementar mas verduras asada o al vapor.

2026-01-29 • via Nuitee
P
PARRADO TELLEZ • family_with_children • bo
10
Pros:

Limpieza y atención desde la recepción excelente, buena ubicación, todo ok

2026-01-22 • via Nuitee
S
Sandra • extended_group • mx
8
buena
Pros:

el desayuno muy bueno

Cons:

la habitacion muy pequena y sin ventilacion

2026-01-19 • via Nuitee
E
Ernesto de Jesus • family_with_children • mx
9
Pros:

bastante bien

Cons:

todo bien

2026-01-19 • via Nuitee
A
Ayax • solo_traveller • mx
8
2026-01-19 • via Nuitee
S
Silvia • couple • mx
8
2026-01-19 • via Nuitee
F
FELIPE • solo_traveller • mx
10
tranquilidad
Pros:

la ubicación

Cons:

se escucha el ruido de los cuartos de al lado

2026-01-19 • via Nuitee
P
pedro • family_with_children • mx
9
Pros:

Todo bien en general

Cons:

Un poco alejado del centro y la cama nos pareció chica

2026-01-18 • via Nuitee
M
Michelle • family_with_children • mx
8
2026-01-17 • via Nuitee
A
ABEL • solo_traveller • us
10
2026-01-15 • via Nuitee
M
Militza • solo_traveller • mx
10
2026-01-10 • via Nuitee
M
Miguel Angel • couple • mx
1
Booking me canceló la reserva sin avisar
Pros:

Booking me canceló la reserva sin avisar

Cons:

Booking me canceló la reserva sin avisar

2026-01-08 • via Nuitee
V
Viviana • family_with_children • mx
10
Pros:

El.precio

Cons:

Muy repetitivo el buffet

2026-01-08 • via Nuitee
A
Adan • family_with_children • mx
9
2026-01-05 • via Nuitee
C
Cesar • solo_traveller • mx
8
Cómodo
Pros:

Cómodo donde está mi lugar de trabajo

Cons:

Desayuno no alcance es hasta la 10 am pero todo bien

2026-01-05 • via Nuitee
B
Bruno • family_with_children • mx
10
Pros:

Mucha tranquilidad en el lugar

2026-01-05 • via Nuitee
S
SALVADOR • solo_traveller • mx
9
Pros:

La relación calidad-precio.

Cons:

El vigilante no es tan amable como se espera.

2026-01-02 • via Nuitee