Una Vida

Hotels
9.4 (574 reviews)
Avenida Tulum , Tulum , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Serene jungle location
Incredibly friendly and attentive staff
Private plunge pools and well-decorated rooms
Beautiful pools and access to partner hotel pools
Daily housekeeping
Delicious breakfast with good variety
Convenient bike rental and good on-site amenities
Exceptional massage
Cons:
Hotel is somewhat remote with a not-so-nice walk into town
Reception not always staffed; occasional delays in messaging
Very high beds and low chairs in some rooms
Limited diversity in some breakfast offerings
Inflated taxi prices when booked through the hotel

Categories

Cleanliness
9.5
Rooms noted as clean with daily housekeeping appreciated; overall high cleanliness standards reported.
Service
9.8
Staff repeatedly praised as incredibly friendly, helpful and attentive (Enrique mentioned by name); service strongly positive throughout reviews.
Location
9
Unique, serene jungle hideaway highly valued by guests, though a few noted it is somewhat remote with a not-so-nice walk into town.
Room Quality
9.4
Rooms described as spacious, comfortable and well-decorated with private plunge pools; minor issues noted (very high beds and low chairs).
Amenities
9.6
Excellent pools (cenote-like), access to partner hotel pools, bike rentals, yoga classes and standout massage mentioned — amenities strongly positive.
Value for Money
9
Generally good value (reasonable food/drink prices noted) but some negative mentions about inflated taxi prices when booked through the hotel.
Food and Beverage
9.3
Breakfast described as delicious with good variety and high-standard food overall; one comment about slightly limited breakfast diversity.
Overall Experience
9.6
Multiple guests called the stay fantastic, paradise-like and highly recommendable; minor issues did not detract from a memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:51

Property Description

Nature-Inspired Oasis

Tranquil Jungle Setting: Nestled in the serene Tulum forest, Una Vida offers an escape from the hustle and bustle, allowing guests to unwind in nature's embrace.

Chic Villas and Tropical Rooms: With eleven unique villas boasting jungle and garden views, complemented by dream catchers and local handcrafts, our accommodations provide a blend of luxury and authenticity.

Personalized Service and Amenities: From private chefs and bartenders to zen pools and a dedicated concierge, we ensure a seamless and memorable stay for families, friends, and couples seeking a sophisticated yet laid-back retreat.

Ready to experience the magic of Una Vida? Book now for an unforgettable stay in Tulum's hidden gem.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9.4
Based on 574 reviews
Cleanliness: 9.5
Service: 9.8
Location: 9
Room Quality: 9.4
Amenities: 9.6
Value for Money: 9
Food and Beverage: 9.3
Overall Experience: 9.6
M
M. family_with_children nl
10
Fantastische ervaring met ons gezin (2x jong volwassen). We kunnen het iedereen aanraden!
Pros:

De locatie, serene jungle hideaway midden in Tulum was uniek en het personeel zo ontzettend behulpzaam & vriendelijk

2026-07-16 via Nuitee
P
Pawel couple pl
10
Pros:

We had an absolutely wonderful experience during our stay. The facilities are excellent and the entire property is beautifully maintained. The pool is stunning and perfect for relaxing, and the rooms are spacious, clean, and very comfortable.

What really impressed us was the attention to detail – the rooms are cleaned daily, which was much appreciated. The breakfast each morning was delicious with a great variety of options to choose from.

The staff deserves special mention. They were incredibly friendly, helpful, and attentive to our needs throughout our entire stay. Nothing was too much trouble for them, and they made us feel very welcome.

All in all, this is a fantastic property with top-notch service. We will definitely be returning and would highly recommend it to anyone looking for a great getaway.

Thank you for a truly memorable stay!

2026-06-28 via Nuitee
C
Chloe solo_traveller gb
10
Paradise in Tulum
Pros:

We had a beautiful stay at Una Vida, it's honestly a little bit of paradise in Tulum. We stayed in the tropical room with the plunge pool and it was amazing. The pool was great for cooling off after a day out and it was so nice to have some private space. The hotel pool area is gorgeous and the drinks and food were great and reasonably priced for the convenience. We had the breakfast included and I would definitely recommend it. We spent an afternoon at the Hotel Bardo pool as well, it's a slightly edgier vibe and also great. I wish we'd had more time to try out the yoga classes.

We also hired bikes at the front desk which was super convenient and cycled out to Tulum Ruins.

Cons:

Very minor but there wasn't always someone at reception and we had to message the team and wait a couple times. This didn't really impact our stay much.
The room could also do with a normal height chair, the beds are very high up and the chairs very low down!

2026-05-30 via Nuitee
D
Dan solo_traveller gb
8
Premium boutique hotel in a jungle setting
Pros:

Really cool boutique hotel design in a jungle setting. Nicely decorated and comfortable room with private plunge pool. Great layout and pool area. Food was high standard.

Cons:

The hotel is a bit remote, requiring a not so nice walk in to town. Inflated prices when booking taxis through the hotel.

2026-05-26 via Nuitee
S
Sraidi couple ca
10
2026-05-21 via Nuitee
Y
Yvonnick solo_traveller gf
8
2026-05-13 via Nuitee
G
Gregorio couple it
10
Pros:

everything was amazing!

2026-05-09 via Nuitee
L
Léo extended_group ch
10
2026-05-03 via Nuitee
F
Franz Egerer couple de
10
2026-05-03 via Nuitee
D
Daniel couple de
10
2026-05-02 via Nuitee
A
Afonso couple pt
10
Paraíso para luna de miel
Pros:

La experiencia fue espectacular de principio a fin. El staff es realmente muy atento y siempre dispuesto a ayudar, lo que hace toda la diferencia. Enrique fue increíble, siempre pendiente y ayudando sin descanso.

Al estar en plena naturaleza, es importante venir preparado para eso, pero justamente ahí está el encanto del lugar.

El hotel Una Vida es la prueba de que son las personas quienes hacen que un sitio y la experiencia sean realmente especiales. ¡Lo recomiendo muchísimo!

2026-04-30 via Nuitee
S
Sonia couple fr
10
Paradis
Pros:

Une pause zen dans l’effervescence du Mexique
Très jolie chambre . Espace végétalise autour de la piscine
Ils nous ont même préparé une lunch box pour notre départ en excursion très tôt car le petit déjeuner est servi à partir de 7h30
Il fait partie d’un groupe qui a les hôtels Bardo - juste à côté . On peut profiter de leur espace
Et hôtel Milan où nous avons très très bien dîné
Mention spéciale au massage exceptionnel !

Cons:

Rien

2026-04-30 via Nuitee
F
francesco couple it
10
2026-04-28 via Nuitee
H
HL solo_traveller fr
10
Pros:

L'hôtel, le personnel, les 2 piscines qui rappellent les cenotes, l'environnement avec les arbres, k
La décoration, le calme.

Cons:

Un détail : une diversité plats un peu juste pour le breakfast.

2026-04-27 via Nuitee
V
Viktoriia couple nl
10
Pros:

Magic space to reconnect

2026-04-26 via Nuitee
O
Oliver solo_traveller ch
10
2026-04-22 via Nuitee
M
Malte couple de
9
Pros:

Frühstück
Kostenlose Nutzung des Pools vom Partnerhotel

Cons:

Alles super

2026-04-22 via Nuitee
L
Laura G solo_traveller fr
8
Pros:

Très grand lit
Décoration de la chambre et de l'extérieur
Petit déjeuner de qualité
Vrai parking sur place surveillé
Piscine agréable avec des transats doubles
Environnement globalement apaisé

Cons:

Pas de frigo/minibar dans la chambre
Plusieurs nuisances sonores en soirée et la nuit (boule quies fournis)
Il est demandé une énorme caution à votre arrivée même si vous avez déjà payé l'hôtel

2026-04-19 via Nuitee
K
Kalliopi couple lu
9
2026-04-12 via Nuitee
N
Niamh couple ca
10
2026-04-12 via Nuitee