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Facilities
Property facilities
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Full-service spa
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Proposal/romance packages available
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Area shuttle (surcharge)
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Free WiFi
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Terrace
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Garden
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Luggage storage
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Snorkeling nearby
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Scuba diving nearby
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Front desk (limited hours)
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Full-service spa
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Pool umbrellas
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Tours/ticket assistance
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Area shuttle (surcharge)
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Snack bar/deli
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Parking (limited spaces)
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Free self parking
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Airport transportation - pickup (surcharge)
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Beach shuttle (surcharge)
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Pool sun loungers
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24-hour pool access
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Mosquito nets
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Private picnics
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Proposal/romance packages available
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Secured parking
Review Highlights
Categories
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Property Description
Escape to Una Vida, a family-friendly sanctuary nestled in the heart of Tulum, where relaxation meets adventure.
Indulge in Wellness
Unwind at our full-service spa, offering rejuvenating massages to melt away your stress.
Culinary Delights
Savor authentic Mexican cuisine at Ananda, where you can enjoy alfresco dining with stunning garden views, or grab a refreshing drink at the poolside bar.
Comfort at Your Fingertips
Retreat to one of our 17 elegant guestrooms, complete with private balconies, plush pillowtop beds, rainfall showers, and complimentary Wi-Fi to keep you connected.
Experience the wonders of Tulum and create lasting memories. Book your stay at Una Vida now!
- Pool access available from 7:30 AM to 9:00 PM.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in lb is 33
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Accessibility
No elevators
Property policies
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Pets
Only dogs and cats are allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in lb is 33
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Accessibility
No elevators
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Pets
Pets allowed
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Pets
Pet max weight (per pet) in kg is 15
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Pets
Maximum number of pets per room 1
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Pets
Service animals are allowed
Location
Guest Reviews
Great place, highly recommend
Such a cute place! We booked a private villa
For a bachelorette weekend and had a wonderful time.
The location is convenient. There’s a local food court area close and it was great. I really didn’t feel welcomed during my stay. The check in procedures and policies were overwhelming. The daily security deposit instead of a flat rate is a lot and having to sign your name exactly like your passport definitely threw me off. Beside that nice place.
I recently spent 5 nights at Una Vida and it was truly a unique and refreshing experience. This is not your typical resort-style stay—it’s a small, boutique hotel intentionally designed for you to disconnect from the outside world. There are no microwaves, refrigerators, phones, or televisions in the rooms, which at first feels unusual, but quickly becomes part of the charm. The focus is on slowing down and being present.
WiFi is available via a QR code provided at check-in, which worked well when I needed it. The staff are exceptionally friendly, attentive, and English-speaking, which made communication seamless. They go above and beyond with small but thoughtful touches—helping with luggage to and from your room, arranging transportation, and offering great recommendations on local activities.
Daily housekeeping kept the room clean and comfortable, and I really appreciated the peaceful environment throughout the property. It’s the kind of place where you wake up surrounded by nature and can truly unwind without distractions.
If you’re looking for a luxury, all-inclusive feel, this may not be the hotel for you. But if your goal is rest, reconnection, and an authentic Tulum experience, Una Vida is perfect. I left feeling refreshed, cared for, and deeply appreciative of the slower pace it encouraged.
Beautiful…. I will be returning
Great staff… attentive
The pool
Beautiful pool and rooms. Excellent customer service.
We were a family of 5 and stayed in the 3 bedroom villa. The villa was fantastic - every room had lots of space for my teenagers.
We loved the private pool in our villa and also enjoyed the main hotel pool. Everyone we dealt with at the hotel was fantastic and they had great advice on where to each and booked a tour to swim with the turtles and explore a cenote which we loved. Thank you Una Visa
We are so pleased we listened to the reviews for this property and decided to book here last minute. We were so happy with our 4-night stay at Una Vida. The staff are super friendly and helpful, the room was impressive for the price (especially compared to similarly priced but far less attractive hotels in the area), the room amenities and cleanliness were faultless, the location was brilliant as we felt super secluded and safe with easy walking proximity to Tulum's main centre. The photos are accurate as well, which is a massive bonus compared to other places in the area!
Something we read in reviews was the added benefit of access to the Bardo and Milam sister hotels. Bardo is next door and essentially offers a second gorgeous eating, swimming and relaxing space whilst staying at Una Vida.
We visited Milam too, which was a bit further away but was definitely worth checking out. The food there was really good, and the pool would be excellent on a sunnier day (we visited when it was raining heavily, so didn't bother with swimming in the pool). The staff at all 3 locations are helpful and very friendly, making you feel welcome and cared for in all spaces, even if you're not staying there specifically.
All in all, I would say anyone who prefers some quiet, feeling connected to the lush jungle atmosphere and enjoys a touch of affordable bohemian luxury, this place is definitely for you!
The property was gorgeous!! You can access the pool at their sister property which is a great feature.
I just wish the food was better.
I love this property, the staff is so attentive and they care for every detail. I’ve been there several times and I intend to be back soon :)
Con- Stayed on the property for 1 week and never had hot water for showering. It being a tropical warm area it was manageable but not alway the most comfortable. Brought it up to service desk but couldn’t get a good answer or a fix to the issue.
Pro- staff was very accommodating for food, drinks and safe travel. Atmosphere was very peaceful and pleasant. Inside the property was absolutely gorgeous and safe.
Una Vida is a beautiful bohemian themed boutique hotel. Their staff was friendly and helpful with each encounter. The food and drinks at the hotel and the Hotel Bardo were tasty. We stayed in the 3 bedroom villa. It was amazing! My BFF enjoyed the privacy of our own pool. My personal favorite was the outdoor shower. I travel alot and have very high expectations. Una Vida exceeded them all.
Todo estuvo super genial .. los detalles pequeños no se cuentan por que son insiginificantes en comparacion con todo lo demas. Muchas gracias por todo..
Hotel great. Town itself, not so much…
Beautiful serene oasis with kind, friendly and helpful staff. Guadalupe and Shiomara were just great and assisted us with sites to see in the area, restaurants and currency exchange sites. We liked the Ananda restaurant as well and access to the sister Hotel Bardo and the yoga and Qi Gong classes was much appreciated. Our couples massage and complimentary wine after was just what we needed to finish our stay. Absolutely wonderful place and experience!
We had a fantastic stay at Una Vida! The staff were incredibly friendly and accommodating, making us feel welcome from the moment we arrived. The atmosphere and decor were beautifully done, creating a warm and inviting ambiance. Our room was spacious and spotless, providing a comfortable retreat after a day of exploring. Additionally, the location was excellent, with plenty of great restaurants within walking distance.
The only minor downside was that the bed was a bit stiff for our liking, but overall, it didn’t take away from our wonderful experience. We would definitely stay here again!
Our family of three—two adults and one teenager—stayed in the one-bedroom suite, and it was absolutely perfect. From the moment we arrived, it felt like stepping into an oasis of tranquility. The atmosphere was peaceful and calming, setting the tone for a truly relaxing getaway.
Every aspect of our stay exceeded expectations—the beautifully designed rooms, the serene pool area, the exceptional dining, and the attentive, friendly staff all contributed to an unforgettable experience. We spent a full week here and loved every moment.
Having a car was a great advantage (which I highly recommend for Tulum), as the location was conveniently close to everything we wanted to explore. Without hesitation, we would stay here again and highly recommend it to others seeking a perfect Tulum escape.
We stayed in a private villa & it was so beautiful!
This hotel has great service with the jungle feel. Food and drinks were pricey but decent. As beautiful as the atmosphere is the location is close to a highway which was noisy and kills the vibe to an extent.
Security is a bit of a concern as the room locks are merely that of a bathroom door. We enjoyed that it is a smaller hotel and it felt like a home away from home with a quick walking distance to downtown.
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