Hotel Gunawangsa MERR

Hotels
6.6 (20 reviews)
Jl. Kedung Baruk No.96 , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Helpful Service
Cons:
Noisy Environment
Old Appliances

Categories

Cleanliness
5.73
Some old electrical appliances mentioned, suggesting cleanliness could be improved.
Service
7.7
Friendly and helpful staff, contributing positively to the experience.
Location
7.74
Location not specifically mentioned, rated as standard quality for this hotel tier.
Room Quality
6.19
TV not functioning and some old appliances imply room quality could be enhanced.
Amenities
6.22
No specific amenities mentioned, rated as standard quality for this hotel tier.
Value for Money
6.68
Overall good experience suggests reasonable pricing for services.
Food and Beverage
6.23
No comments on food; rated as standard quality for this hotel tier.
Overall Experience
6.3
Overall is good despite some issues, aligning with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:10

Property Description

Luxurious Accommodation
Hotel Gunawangsa MERR in Surabaya offers 4-star accommodation with allergy-free rooms, an outdoor pool, and free WiFi. The rooms are elegantly furnished with air conditioning, flat-screen TVs, and some with safety deposit boxes for your peace of mind.

Convenient Amenities
Enjoy the convenience of concierge services, room service, and a 24-hour front desk. The hotel also provides an ATM, luggage storage, and a garden for a pleasant stay. Indulge in Indonesian and Asian cuisine at the on-site restaurant with a halal option available.

Ideal Location
Located near popular landmarks like Submarine Monument and Sharp Bamboo Monument, with Gubeng Train Station and Juanda International Airport in proximity. Book your stay at Hotel Gunawangsa MERR for a memorable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 280,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 20 reviews
Cleanliness: 5.73
Service: 7.7
Location: 7.74
Room Quality: 6.19
Amenities: 6.22
Value for Money: 6.68
Food and Beverage: 6.23
Overall Experience: 6.3
R
Raghamalar • couple • sg
5
2026-01-19 • via Nuitee
C
Chris • family_with_children • my
7
Pros:

Friendly and helpful staffs, overall is good.

Cons:

TV not functioning and some old electrical appliances.

2025-12-18 • via Nuitee
V
Vera • couple • dk
8
Will be better is not too noise
Pros:

I like

Cons:

Little bit noisy

2025-12-02 • via Nuitee
T
Timon • family_with_children • ch
9
2025-07-25 • via Nuitee
D
Daniel • family with young children • au
6
Pleasant
2025-05-04 • via Nuitee
W
William • solo traveller • gb
5
Passable
2025-05-02 • via Nuitee
K
Kristen • review category business travellers • be
3
Poor
2025-01-04 • via Nuitee
G
Gilmar • solo traveller • pl
6
Surabaya short stay
Pros:

The location was good. There are stores and food vendors available nearby. The restaurant on-site also had nice food.

Cons:

The bathroom was not clean. It had a weird musty smell or odor.

2024-11-24 • via Nuitee
I
International • review category business travellers • in
7
Good
Pros:

Facilities/Staff

Cons:

Nothing specific - some pests found in room

2024-08-08 • via Nuitee
R
Ryan • solo traveller • nl
6
Pleasant
Pros:

The staff were very nice and lots of small convenience stores in the area.

Cons:

Could be a lot cleaner, stains on the bed and walls and cockroaches in the bathroom

2024-02-20 • via Nuitee
I
Indra • review category business travellers • id
5
Passable
Pros:

Strategic Location

Cons:

Room wasnt clean, there are a little cockroach

2023-12-21 • via Nuitee
S
Saeed • solo traveller • sa
7
Good
Pros:

Breakfast was okay , location is good also

2023-09-26 • via Nuitee
E
Erli • review category business travellers • id
7
Good
2023-08-26 • via Nuitee
E
Erna • young couple • bn
4
Disappointing
2023-08-19 • via Nuitee
M
Miguel • family with young children • es
6
Pleasant
2023-08-05 • via Nuitee
F
Fajar • review category business travellers • id
6
Pleasant
2023-03-19 • via Nuitee
E
Ety • young couple • id
6
Hotel could be much cleaner & tidier.
Pros:

HK staff is doing a good job

Cons:

A mouse in the breakfast area, the staff did not notice, we notify the staff and the staff toke a long time to remove the mouse. Totally disgusting

2023-03-06 • via Nuitee
H
Helche • family with young children • tl
7
Good
2023-01-05 • via Nuitee
B
Bawan • review category business travellers • iq
7
Good
2022-10-10 • via Nuitee
S
Soehartono • review category business travellers • ca
6
Pleasant
2022-09-27 • via Nuitee