Hanoian Central Hotel & Spa

We stayed a few days at the Hanoian Central Hotel and Spa in Hanoi, perfeftly located in the buzzling old quarter. The rooms were clean and quiet. The breakfast buffet was diverse and Tiffany always made us feel welcome and well taken care off.

The Hanoian Central Hotel and Spa is ideally located in the Old Quarter and the rooms are lovely. We ate in the Bell Pepper restaurant one evening food and staff were fantastic. We were able to leave our luggage here whilst we travelled elsewhere which was very convenient. The staff took the time to know your names and could not be more helpful in particular Jack the Concierge.

Hanoian Central Hotel and Spa is a must stay in Old Quarter Ha Noi. The staff were so kind and pleasant and the food at the breakfast buffet was great. You are centrally located to all the places to visit in Ha Noi. The hotel also provides tour bookings to Ha Long Bay and city tours and food tours. They make your experience very easy as a tourist. Shout out to Jack and Andrew for making our stay easy before and after.

Excellent location, very near the lake, surrounded by cafes, shops, restaurants, spas - extremely convenient. We enjoyed the bustling, exciting vibe of the neighborhood. The room was spacious, clean and represented good value for money. The friendliness of the check in staff was outstanding - thank you Elsa. We had a delicious dinner there and appreciated the friendly service we received from Andrew. The breakfast options were great. Initial communications arranging things for our stay went smoothly - thank you, Jack. All in all, a great stay, and I would recommend this hotel.

A special mention goes to Tri, who genuinely made our stay exceptional. He went out of his way to help us with every request, shared great local recommendations, and ensured we felt completely taken care of throughout our stay. His professionalism and kindness really stood out and made a huge difference. Highly recommended for anyone visiting Hanoi fantastic service, great comfort, and an experience made unforgettable thanks to people like Tri. We will definitely stay here again.

Check-in is the front desk service staff Tiffany very kindly welcomed me, knowing that my friend came to Hanoi for the first time to travel, also gave me room type upgrade, so that I have a better experience, there is also a way to contact me, offer me to exchange money. The period will also care about me, of course this side I come across so the staff are also very kind to stay up to make me feel very comfortable, including breakfast is also delicious, the hotel is beautiful, the room is also very comfortable, the next time I will still choose here.

Really highly recommended hotel. The staff is very friendly and sweet in every aspect, very helpful and beyond. We have a really good time staying in the hotel. Hotel room also very nice and cozy, the mattress and comforter super comfortable. Staff Mr. Chien and Ms. Tu are our reception staff, very professional and friendly. Hotel Spa worth to go and very chilling places and get away from the noises.

Comoda per visitare la città: ne’ troppo vicina al caos delle vie dei mercati, ne’ troppo lontana dalla vita (la piazza centrale vicino al lago dista appena 8 minuti a piedi). Camere ampie e pulitissime. Personale attento e molto preciso, hanno gestito le mie prenotazioni dei servizi in modo impeccabile. Hanno anche organizzato un servizio taxi privato per vedere all’alba il villaggio degli incensi per poi portarmi direttamente in aeroporto con un prezzo davvero competitivo: super!

Breakfast was a good selection with fresh fruit, rice, cereal, ready to make omelets or egg dishes. Decent selection of bread and pastries and juices. I think all I would prefer is more meat selections, but there was still enough. Nice massage treatment on sight. Like sitting in the lobby with the fish. Also decent location in the old quarter.

We stayed at Hanoian Central Hotel and Spa. After a long flight, we were picked up from the airport in a car that they had arranged for us and they welcomed us to the hotel with welcome drink fruit and tea. Every member of staff was so welcoming and attentive, but I would particularly like to thank Tiffany who acted as our own personal concierge with advice, recommendations and booking support through WhatsApp - even after we departed the hotel. They noted that I had mentioned the rooms were quite cosy (I think probably normal sized by Vietnamese standards). We also ate at the restaurant which was really good and obviously very popular with guests outside the hotel and enjoyed happy hour at their restaurant. This hotel made our entire stay in Vietnam memorable.

I stayed at the beautiful Hanoian Central Hotel and Spa and I highly recommend this hotel. The staff were helpful and kind. The breakfast and spa (massage) were top notch. Location in the old quarter was perfect and made joining tours easy. It was really helpful that everyone was able to speak excellent English to help me get around. The staff made my time in Hanoi very special.

Excellent location, quality, value for money and most of all exceptional staff. Everything about this hotel experience was above our expectations and excellent in every aspect. The service was outstanding from the staff in the restaurant, the reception, cleaning and spa. Great value for money, outstanding food.

Wow, wow, wow. I can’t say enough about this amazing hotel. The service is hands down the best we’ve ever experienced and we travel quite a bit. Every single staff member goes above and beyond to make sure every detail is taken care of. And whatever you do, don’t skip the spa. If you don’t book a massage, you’ll miss out on one of the most blissful experiences imaginable. The BEST massage I’ve ever had. A special thank you to Jack and Tri you both are absolutely incredible. Your skill, kindness, and attention to detail made this an unforgettable experience. We can’t wait to come back.

We had a wonderful experience at the hotel, and a special thank you goes to Antony for making our stay even more memorable. He was incredibly warm, kind, and attentive throughout our visit. His genuine hospitality, friendly attitude, and willingness to help with everything we needed truly stood out. Antony made us feel welcomed from the moment we arrived and always greeted us with a smile. His professionalism, politeness, and exceptional service reflect the high standards of the hotel. It’s rare to come across someone who goes the extra mile to ensure guests have a comfortable and enjoyable stay. Thank you, Antony, for your outstanding hospitality. You are a true asset to the hotel, and we hope to see you again on our next visit. Highly recommended.

We had a wonderful stay at this hotel. Location was great and staff were super friendly and attentive. The amenities were great and breakfast had some wonderful options. Special mention to Andrew for accommodating all of our requests and be extra thoughtful by packing us a takeaway breakfast for our trip back home. I will definitely stay here again.

The smiles, kindness, and accurate response of all the hotel staff I met were very impressive. After checking out, they let us use the shower room before heading to the airport. In this climate where people sweat when they go out, I felt it was an exceptional service with a customer in mind.

I needed a hotel in the Old Quarter on very short notice. This was selected based on the very positive reviews on TripAdvisor. The hotel was beautiful and did not disappoint, but Elsa was the highlight of our stay. You expect hotel staff to be courteous, but she exceeded expectations. Essentially, she became like our personal concierge with so many great recommendations. We’ve stayed all over the world, including beautiful hotels like the Four Seasons with high-level service professionals, and Elsa and team were top notch and made us feel so special. If we’re in Hanoi in the future, we would definitely stay here and I highly recommend others do, too. It was wonderful and our friends really enjoyed it.

We stayed at Hanoian Central Hotel and Spa during our vacation, and it was a wonderful experience from start to finish. The hotel's attention to detail from the moment we checked in to the minute we checked out was flawless. Right at check-in, we were welcomed with a thoughtfully curated list of local experiences and unique places to explore around the city, which was incredibly helpful. Throughout our entire stay, the level of caring support from the staff was excellent, they made us feel very well looked after during such a special trip. We also want to give a special shoutout to Tiffany at reception. She took a genuine interest in ensuring we enjoyed our stay, helping to anticipate our needs and making our time there incredibly smooth and comfortable. If you are looking for top-tier boutique hospitality in the heart of Hanoi, this hotel is highly recommended. Thank you to the team for making our stay so memorable.