Hotel Casa Zañartu

Hotels
7.9 (1174 reviews)
Compania de Jesus 1520 , Santiago , cl

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff
Historic/charming building and décor
Some guests reported beautiful rooms and good attention
Cons:
Inconsistent or poor cleanliness; rooms sometimes not fully cleaned
Small/narrow or deteriorated bathrooms and uncomfortable beds
Poor/very basic breakfast with few vegetarian options
Noise from restaurant/guests at night; occasional rude administration
Limited amenities (few outlets, no elevator, slow hot water), rooms differing from photos

Categories

Cleanliness
7.2
Multiple guests complained about unclean rooms and bathrooms (hair under beds, not fully cleaned on arrival) and a policy of cleaning every other day; cleanliness is below standard.
Service
9
Several reviews praise very friendly, smiling and helpful staff; there are isolated reports of rude reception/administration, but overall staff helpfulness was frequently highlighted.
Location
9.6
Numerous mentions of a central, very good location and historic setting; location is consistently rated highly by guests.
Room Quality
6.9
Multiple issues reported: uncomfortable or joined beds with gaps, narrow/odd showers, noisy rooms, old/neglected fixtures and some rooms not matching photos.
Amenities
7.4
Limited amenities noted (few electrical outlets, no elevator due to heritage status, slow hot-water system); the building's historic nature restricts modernization.
Value for Money
7.3
Several guests felt poor value (unexpected charges, refusal to refund, limited service); however the central location and historic charm provide some perceived added value.
Food and Beverage
6.8
Breakfast was repeatedly described as poor and minimal (boxed juice, small coffee, limited options) with no or few vegetarian/vegan choices and curt service at times.
Overall Experience
9
Mixed experiences: many guests loved the charm, central location and friendly staff, but significant issues with cleanliness, room quality and breakfast lowered satisfaction for others; overall leans positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-18 08:47

Property Description

Central Location
Hotel Casa Zañartu is ideally situated in the heart of Santiago, just a short distance from key landmarks such as the Government Palace and the Main Square. The convenience of exploring the city is at your doorstep.

Modern Amenities
Each room at Hotel Casa Zañartu is equipped with a flat-screen TV and complimentary WiFi, ensuring entertainment and connectivity at your fingertips. The private bathrooms add an extra touch of comfort to your stay.

Convenient Services
With a 24-hour front desk, guests can rest assured that their needs will be attended to promptly and efficiently. Whether it's a late-night check-in or assistance with local recommendations, our staff is dedicated to providing a seamless experience for all guests.

Experience the best of Santiago at Hotel Casa Zañartu. Book your stay now for a memorable and hassle-free visit.

Important information:

Please note rooms don't have safety boxes, but guest are welcome to use the one at the frontdesk.

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SCL

Location

Guest Reviews

7.9
Based on 1174 reviews
Cleanliness: 7.2
Service: 9
Location: 9.6
Room Quality: 6.9
Amenities: 7.4
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 9
M
Ma ESTER • solo_traveller • cl
10
Pros:

La ubicación

Cons:

En general todo bien en el hotel, solo que al reservar me dio un valor y al pagar el valor fue totalmente diferente.

2026-08-27 • via Nuitee
F
FELIPE • solo_traveller • br
7
2026-08-26 • via Nuitee
P
Pedro Verissimo • solo_traveller • br
10
Pros:

Gostaríamos de agradecer pelo carinho e gentileza com que fomos tratados enquanto estivemos hospedados. ótimo Atendimento e cuidados conosco. Local muito limpo, organizado e acolhedor. Os funcionários são incríveis. Recomendamos com certeza!

Cons:

Não temos nada a reclamar.

2026-08-25 • via Nuitee
S
serena • solo_traveller • it
5
Pros:

L'unica nota positiva di questo hotel è lo staff, di una gentilezza squisita, che cerca in ogni modo di sopperire ai numerosi problemi e disservizi della struttura, assolutamente non adeguata alle stelle assegnate.

2026-08-24 • via Nuitee
L
Lenire • solo_traveller • br
8
Excelent value for money
Pros:

Excellent value for money, well located.

Cons:

Breakfast takes a long time.

2026-08-22 • via Nuitee
A
Alejandra • solo_traveller • cl
7
Pros:

Me gustó la decoración de la casa

Cons:

El baño, salen malos olores que inundan la pieza , no tiene ventanas hacia el exterior.

2026-08-21 • via Nuitee
R
Roberto • solo_traveller • cl
10
Pros:

El ambiente y su hosoitaludad

2026-08-20 • via Nuitee
G
Gabriel • couple • cl
10
Pros:

Excelente atención de todos los trabajadores

2026-08-16 • via Nuitee
D
David • couple • it
6
2026-08-15 • via Nuitee
D
David • couple • it
5
2026-08-12 • via Nuitee
D
Don Charlie • solo_traveller • cl
8
2026-08-11 • via Nuitee
D
Deyanny • solo_traveller • ve
10
Excelente
Pros:

La amabilidad del personal y la sonrisa al realizar cualquier pregunta, de verdad fué increíble todo

Cons:

Todo fué excelente, superó nuestras expectativas

2026-08-10 • via Nuitee
R
Riccardo • solo_traveller • it
9
Pros:

Posizione centrale, staff super accogliente. Struttura ricca di fascino

Cons:

Poche prese elettriche

2026-08-09 • via Nuitee
B
Boris • solo_traveller • cl
1
Pros:

Nada

Cons:

Desde la llegada la atención fue mala. El hotel no limpia la habitación todos los días, ya que según su política la limpieza es día por medio. Esto por supuesto no lo informan públicamente antes de reservar en ningún lado. Las instalaciones son del siglo XIX, pero muy descuidadas, la habitación sucia. Cuando llegué, el baño no estaba limpio del todo. Para poder tirar la cadena del WC, hay que levantar la tapa o no funciona.
La ducha es muy estrecha y parece que se va a desarmar (el piso se hunde). El ruido es muy fuerte, ya que funciona como restaurante, te piden no hacer ruido en la noche, pero tienen música y gente hablando literalmente afuera de tu habitación hasta pasado las 21:00 hrs.
El desayuno es paupérrimo. Néctar de caja, mini café, yogurt y un sandwich. No hay opciones vegetarianas ni veganas. Atienden de mala gana y hasta de forma irrespetuosa.
Cuando reclamé por la no limpieza de mi habitación, la gente de recepción se molestó e ignoró mis peticiones.
Al hacer el check out, la administradora me increpó por el reclamo en booking, y dijo que por su buena voluntad me habían dado dos toallas cuando yo solo era una persona. Me habló de manera muy irrespetuosa, típico de alguien carente de educación y buenos modales, por ende se entiende que trabaje en este lugar.
He estado en muchos malos hoteles alrededor de todo el mundo, pero sin duda este esta en el top 10. No se hospeden acá.

2026-08-08 • via Nuitee
O
Osvaldo • family_with_children • br
9
2026-08-07 • via Nuitee
M
Mª Belén • extended_group • cl
9
2026-08-06 • via Nuitee
E
Eduardo • extended_group • ar
1
No vuelvo ni que me regalen la habitacion.
Pros:

No me gusto nada.

Cons:

La habitacion que salia en la foto no era la que nos querian dar. Reclamamos a booking y al hotel para irnos y no aceptaron devolvernos el dinero. Nos dieron otra habitacion hacia un patio central. Estufa electrica. Cama incomoda. Oscura. almohadas duras. La ducha es por termotanque electrico y hay que esperar 30 minutos entre baño y baño. Zona fea del centro. En el desayuno, si pedis leche para el cafe te la cobran aparte. Servicio de habitacion lo hacen dia por medio. Servicio CERO. Amabilidad CERO. No entiendo como Booking tiene un establecimiento asi. Despues de tantos años en Booking es la primera vez que me pasa algo asi. Lamentable.

2026-08-06 • via Nuitee
L
Leady • solo_traveller • pe
7
2026-08-05 • via Nuitee
I
Isaura • solo_traveller • br
8
Localização e história
Pros:

Localização muito boa, funcionários prestativos.

Cons:

Falta de elevador porém é patrimônio UNESCO...então são proibidas modernidades. Construção secular inglesa.

2026-08-03 • via Nuitee
V
Villegas • family_with_children • ar
10
2026-08-02 • via Nuitee