Hotel Casa Zañartu

The front desk staff were kind and helpful. The room was beautiful and unique. The only negative was that the bicycle storage outside my window woke me up in the mornings. The bath mat and extra blankets could’ve been cleaner but overall, a nice hotel.

Very Good

Very helpful and friendly staff with good recommendations. The hotel is in walking distance to the historical center of Santiago and it is well mainained

Great historical hotel overall with amazing and kind staff. Only complaint was the noisy street right outside the windows.

Very nice historic hotel. If you enjoy antique architecture and style you will love it, which we do hence we enjoyed a a lot!

The hotel is in the condition expected for a historic building that has not had many upgrades. It is fairly comfortable and it is within walking distance of the Plaza de Armas and Casa de la Moneda. The staff is a bit forgetful and can throw your plans off. We requested for the breakfast to go on two occasions as they had offered when we checked in, but the staff forgot to request it to the kitchen and we had to purchase food elsewhere. Also, they offered to arrange a ride to the airport on our way out and we accepted and requested a van (four people with large suitcases) but when we’re picked up it was a small sedan. The driver said that the hotel staff did not make a special request for a larger car. So, overall, an okay stay, but definitely need better staff.

I was led to believe it was four stars. I had room opening into a courtyard which was a restaurant during the day. The room has very few plugs and certainly no USB. Towels are old, worn and stained. Bed was good and sheets clean.

Good value for money, great location, great service, breakfast acceptable minimum, very comfortable beds, no aircon may be a problem in the summer, in mid March opening the window in the evening and keeping it ajar for the night solved the no aircon problem
Overall, we will stay again and not hessitate to recommend the place

The staff at Hotel Casa Zanartu were so helpful. We had issues with an excursion we wanted to book and they walked us through the whole thing. Even called the company for us and translated the exchange.

If you want a piece of history it's a good place to stay.
Location is good.

First room very small and so upgraded. Second room was larger but had no proper air conditioning and faced onto a noisy courtyard. Breakfasts of low quality and had to upgrade coffee to avoid Nescafé packets. Front desk said area around hotel not safe at night although we nevertheless walked around. Staff, however, were very helpful at a hotel where infrastructure needs to be upgraded.

First room very small and so upgraded. Second room was larger but had no proper air conditioning and faced onto a noisy courtyard. Breakfasts of low quality and had to upgrade coffee to avoid Nescafé packets. Front desk said area around hotel not safe at night although we nevertheless walked around. Staff, however, were very helpful at a hotel where infrastructure needs to be upgraded.

It's a rather quaint building that isn't fancy. We just chose it more or less at random from the map, as it was fairly cheap. The front desk people have been very helpful and spoke good English. Overall, we're quite pleased with it.

Historical place, but also very old. Great staff, nice location, not the best building, but still very nice

Very friendly and helpful staff.

Unfortunately room a little warm and ac not great but it is an old colonial building.

We always stay at Casa Zañartu. The staff is friendly, the rooms are clean, and breakfast is ample. There is a nice patio for sitting outside and a small restaurant/cafe is available. The ambiance feels very historic and like "old" Chile. Highly recommend.

Not a very good breakfast especially for early risers.

The staff were super helpful. The room was comfortable. Love old hotels; they have so much character and charm

Stay was okay, but left something to be desired. The staff were genuine, helpful and enjoyable to chat with. The hotel room was hot, minimal air flow, towels were stained and old, and the bathrooms shower and door was very difficult to get in and out. Also no bar or hand soap was provided - ensure you bring your own. Otherwise the restaurant has a cute courtyard with a good atmosphere. We came down each night and enjoyed the lights and people watched. Food from restaurant was good, avoid the desserts. The hotel is located a bit out of the main tourist area but felt safe and was fun to explore around the streets.

Facility is old