Suburban Studios Mentor - Cleveland Northeast

Hotels
•
Suburban
5.9 (216 reviews)
7677 Reynolds Road , Mentor , US
+1 440-276-6556

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Central / convenient location
Comfortable beds reported by several guests
Front desk staff in some cases were kind/helpful and offered refunds
In‑room fridge and microwave available
Free Wi‑Fi
Cons:
Severe cleanliness problems (cat urine, mold, grime)
Infestation issues (gnats)
Low water pressure and small/toilet problems
No breakfast available for many guests
Broken or dirty appliances and furniture (fridge, chair, remotes)
Cigarette smoke smell and cigarette burns in rooms
Reservation cancellation / inconsistent front desk assistance
Room conditions often did not match photos

Categories

Cleanliness
2
Strongly negative: multiple guests reported cat urine smell, mold, gnats/infestation, filthy rooms, cigarette burns, grime on vents and furniture — cleanliness was repeatedly cited as the main problem.
Service
9
Mixed but relatively positive: some guests praised a kind front desk attendant and staff who offered refunds or documented issues; there were isolated reports of unhelpful staff (reservation cancellation), but several mentions of helpful/cordial front desk interactions justify an above-average score.
Location
9
Consistently positive: multiple reviews note a central, convenient location close to needed destinations and quiet surroundings — location is frequently cited as a strong point.
Room Quality
3
Below average: issues include extremely low water pressure, tiny toilet, broken/broken-looking fixtures, missing/dirty remotes, broken chairs and appliances, and rooms that did not match images; some beds were comfortable but overall room condition is poor.
Amenities
6
Mixed: guests noted basic amenities such as fridge, microwave, hot plate and free Wi‑Fi, but breakfast was repeatedly absent and several in‑room appliances were dirty or not working; usable but inconsistent.
Value for Money
5
Mixed/average: some guests found pricing decent for basics, while others felt disappointed given cleanliness and room issues (one guest explicitly questioned paying $230 for two nights).
Food and Beverage
4.5
Negative to average: multiple guests reported there was no breakfast available; no positive mentions of on‑site dining, so food/beverage offering is limited or disappointing.
Overall Experience
8.7
Balanced but elevated by positives: despite many serious cleanliness and room issues cited by several guests, recurring positive notes about location, occasional helpful staff, and comfortable beds for some stays raise the aggregated overall impression above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Accommodations
Experience comfort and convenience at Suburban Studios Mentor - Cleveland Northeast. Each room features a TV with cable channels and a private bathroom for your relaxation.

Exceptional Service
Our 24-hour front desk is always ready to assist you, ensuring a seamless stay from check-in to check-out.

Convenient Location
Located just 32 km from Cleveland and 39 km from Brooklyn, with easy access to Cleveland Hopkins International Airport only 48 km away. Book your stay now at Suburban Studios Mentor - Cleveland Northeast for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

5.9
Based on 216 reviews
Cleanliness: 2
Service: 9
Location: 9
Room Quality: 3
Amenities: 6
Value for Money: 5
Food and Beverage: 4.5
Overall Experience: 8.7
J
Joaquim • solo_traveller • us
7
Everything was great except for the water pressure in my shower
Pros:

No breakfast

Cons:

The water pressure in my shower was extremely low

2026-10-26 • via Nuitee
C
Chandler • couple • us
3
horrid. Dont stay
Pros:

Nice bed, big bathtub, working cable. Literally all the good.

Cons:

It smelled like festering mold, the dresser had a bottle of mustard and 4 used gloves, the sink was civered in what i assume was paint, along with the door, and the fridge was full of condensation from it not cooling properly.

2026-10-22 • via Nuitee
G
Gloria • family_with_children • us
7
2026-10-15 • via Nuitee
U
Ulises • solo_traveller • us
5
2026-10-10 • via Nuitee
C
Cevat • solo_traveller • us
10
2026-09-09 • via Nuitee
J
Jackie • solo_traveller • us
2
2026-09-08 • via Nuitee
M
Mokry • solo_traveller • us
7
2026-09-05 • via Nuitee
S
Sarah • solo_traveller • us
8
Cons:

The toilet is tiny

2026-09-01 • via Nuitee
L
Linda • couple • us
5
We may need to find a new place to stay. It cost us $230.00 for two nights.
Pros:

It is centrally located between our daughters homes. We have stayed here multiple times over the past 6 years. The beds were comfortable. The front desk gentleman was very kind. He wrote down all of the problems we were having.

Cons:

We stay in a non smoking room. This time it was disappointing. The bathroom smelled like strong urine. There were cigarette burns all over the sink and tub. The toilet seat was horrible looking. Even the remote control for the television had no batteries in it.

2026-08-30 • via Nuitee
M
Mary • couple • us
10
I will always stay here when I travel to Ohio.
Pros:

Great location, close to everything I need and very quiet

2026-08-23 • via Nuitee
C
Christopher • solo_traveller • us
6
Average facility
Pros:

Location was good for my purposes.

Cons:

Potholes in the drive way, not easy to enter property from the north.

2026-08-05 • via Nuitee
H
HEATHER • couple • us
1
The worst place I have ever stayed.
Pros:

Nothing. It was all around a terrible experience. I will actually think twice about going through booking.com again. I am surprised they they use such an awful place as a choice.

Cons:

It smelled horribly of cat urine. I have no idea when it was the last cleaned. The room was infested with gnats. They were everywhere. You could not go to the bathroom with out getting swarmed. We slept with the light on in our clothes on top of the covers.

2026-07-25 • via Nuitee
H
HEATHER • couple • us
1
Terrible experience. It was disgusting.
Pros:

There was no breakfast

Cons:

They cancelled my reservation prior to check in. The front desk, Tye, was zero help and didn't care at all. I ended up sharing a room with family also traveling. The room smelled horribly of cat urine and was infested with gnats. You couldn't go to the bathroom without being swarmed.

2026-07-21 • via Nuitee
G
Gloria • solo_traveller • us
8
2026-07-13 • via Nuitee
A
Anastasia • couple • us
4
you get what you pay for
Pros:

the beds were alright and decent pricing

Cons:

i found a acid wrapper and a random contact when i entered my room it looked nothing like the images no working stove no remote and bad water pressure and some lights didnt work and it smelled like ciggerate smoke

2026-06-17 • via Nuitee
P
polly • couple • us
1
We ended up leaving
Pros:

The staff offered a refund .

Cons:

The room was filthy . Broken chair Moldy unplugged refrigerator.
Thick dust and grime on ac vents . Broken toilet outside the door . Dirty dust ruffle .

2026-06-03 • via Nuitee
M
Margaret • solo_traveller • us
3
It was ok just for an overnight stay
Pros:

For an overnight stay it provided a bed to sleep in. Did have a full refrigerator, microwave, and 2 burner hot plate. Free wi-fi.

Cons:

One very soft pillow for a queen sized bed. No towels in the bathroom, only a bath mat and a washrag. Sink was full of grease or black paint. Mattress was soft. No carpet - tile floors

2026-05-29 • via Nuitee
T
Tritto Filho • extended_group • us
3
Deceptive experience.
Pros:

The location was awesome. Easy to find, although there were a lot of potholes in the entrance. We had to ask for toilet paper, clean linen and towels and we were prompt helped. Parking was easy and WFi worked ok.

Cons:

When we arrived and opened the room door, we immediately noticed that the room was very dirty. There was hair all over the floor, including in the bathroom. Behind the toilet there were pieces of used toilet paper, dirt, and more hair.

When we removed part of the bedding cover, the bed sheets were dirty and covered with body hair and hair strands, along with some black stains. The room was also missing a complete set of towels.

We had to go to the front desk multiple times to ask for towels, clean sheets, and even toilet paper because there was none available in the room.

The cleanliness both inside and outside the property was unacceptable. Unfortunately, this was nowhere near the standard expected for the price we paid. I booked this hotel through Booking.com because I trusted the platform and expected a certain level of quality and cleanliness.
Honestly, I felt misled and extremely disappointed by this experience. I most likely will not return and I will be more careful now when book through Booking.com too.

2026-05-28 • via Nuitee
J
Justin • family_with_children • us
1
Never again
Pros:

Nothing booked the place drove 7 hours snd got told the reservation was canceled on their end from them over booking

Cons:

The manager is clearly not professional enough.
They over booked over 30 room last weekend

2026-05-21 • via Nuitee
T
Tenisha • couple • us
1
2026-04-29 • via Nuitee