Suburban Studios Mentor - Cleveland Northeast

Hotels
•
Suburban
6 (350 reviews)
7677 Reynolds Road , Mentor , us
+1 440-276-6556

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Lack of breakfast

Categories

Cleanliness
3.89
Multiple reviews highlighted cleanliness issues, including dirty floors and rooms that were not cleaned properly.
Service
8.36
Staff is consistently described as friendly and helpful, providing good service.
Location
8.4
Many reviews mentioned the great location, close to shopping and restaurants.
Room Quality
4.85
Rooms were described as comfortable but showed signs of wear and needed updates.
Amenities
4.88
Basic amenities provided, but several missing or in need of repair.
Value for Money
6.84
Perceived as acceptable for price paid, although some issues were noted.
Food and Beverage
4.89
No breakfast provided, which was a common complaint.
Overall Experience
5.86
Mixed experiences with significant issues, yet some positive aspects such as location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:55

Property Description

Modern Accommodations
Experience comfort and convenience at Suburban Studios Mentor - Cleveland Northeast. Each room features a TV with cable channels and a private bathroom for your relaxation.

Exceptional Service
Our 24-hour front desk is always ready to assist you, ensuring a seamless stay from check-in to check-out.

Convenient Location
Located just 32 km from Cleveland and 39 km from Brooklyn, with easy access to Cleveland Hopkins International Airport only 48 km away. Book your stay now at Suburban Studios Mentor - Cleveland Northeast for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

6
Based on 350 reviews
Cleanliness: 3.89
Service: 8.36
Location: 8.4
Room Quality: 4.85
Amenities: 4.88
Value for Money: 6.84
Food and Beverage: 4.89
Overall Experience: 5.86
M
Mary • couple • us
10
I will always stay here when I travel to Ohio.
Pros:

Great location, close to everything I need and very quiet

2026-08-23 • via Nuitee
C
Christopher • solo_traveller • us
6
Average facility
Pros:

Location was good for my purposes.

Cons:

Potholes in the drive way, not easy to enter property from the north.

2026-08-05 • via Nuitee
H
HEATHER • couple • us
1
The worst place I have ever stayed.
Pros:

Nothing. It was all around a terrible experience. I will actually think twice about going through booking.com again. I am surprised they they use such an awful place as a choice.

Cons:

It smelled horribly of cat urine. I have no idea when it was the last cleaned. The room was infested with gnats. They were everywhere. You could not go to the bathroom with out getting swarmed. We slept with the light on in our clothes on top of the covers.

2026-07-25 • via Nuitee
H
HEATHER • couple • us
1
Terrible experience. It was disgusting.
Pros:

There was no breakfast

Cons:

They cancelled my reservation prior to check in. The front desk, Tye, was zero help and didn't care at all. I ended up sharing a room with family also traveling. The room smelled horribly of cat urine and was infested with gnats. You couldn't go to the bathroom without being swarmed.

2026-07-21 • via Nuitee
G
Gloria • solo_traveller • us
8
2026-07-13 • via Nuitee
A
Anastasia • couple • us
4
you get what you pay for
Pros:

the beds were alright and decent pricing

Cons:

i found a acid wrapper and a random contact when i entered my room it looked nothing like the images no working stove no remote and bad water pressure and some lights didnt work and it smelled like ciggerate smoke

2026-06-17 • via Nuitee
P
polly • couple • us
1
We ended up leaving
Pros:

The staff offered a refund .

Cons:

The room was filthy . Broken chair Moldy unplugged refrigerator.
Thick dust and grime on ac vents . Broken toilet outside the door . Dirty dust ruffle .

2026-06-03 • via Nuitee
M
Margaret • solo_traveller • us
3
It was ok just for an overnight stay
Pros:

For an overnight stay it provided a bed to sleep in. Did have a full refrigerator, microwave, and 2 burner hot plate. Free wi-fi.

Cons:

One very soft pillow for a queen sized bed. No towels in the bathroom, only a bath mat and a washrag. Sink was full of grease or black paint. Mattress was soft. No carpet - tile floors

2026-05-29 • via Nuitee
T
Tritto Filho • extended_group • us
3
Deceptive experience.
Pros:

The location was awesome. Easy to find, although there were a lot of potholes in the entrance. We had to ask for toilet paper, clean linen and towels and we were prompt helped. Parking was easy and WFi worked ok.

Cons:

When we arrived and opened the room door, we immediately noticed that the room was very dirty. There was hair all over the floor, including in the bathroom. Behind the toilet there were pieces of used toilet paper, dirt, and more hair.

When we removed part of the bedding cover, the bed sheets were dirty and covered with body hair and hair strands, along with some black stains. The room was also missing a complete set of towels.

We had to go to the front desk multiple times to ask for towels, clean sheets, and even toilet paper because there was none available in the room.

The cleanliness both inside and outside the property was unacceptable. Unfortunately, this was nowhere near the standard expected for the price we paid. I booked this hotel through Booking.com because I trusted the platform and expected a certain level of quality and cleanliness.
Honestly, I felt misled and extremely disappointed by this experience. I most likely will not return and I will be more careful now when book through Booking.com too.

2026-05-28 • via Nuitee
J
Justin • family_with_children • us
1
Never again
Pros:

Nothing booked the place drove 7 hours snd got told the reservation was canceled on their end from them over booking

Cons:

The manager is clearly not professional enough.
They over booked over 30 room last weekend

2026-05-21 • via Nuitee
T
Tenisha • couple • us
1
2026-04-29 • via Nuitee
L
Liz • couple • us
1
Terrible
Cons:

Reeked of cigarette smoke. Toilet malfunctioned. We had to get a refund and leave.

2026-04-26 • via Nuitee
• couple • us
1
2026-04-12 • via Nuitee
A
Alexis • couple • sv
5
2026-04-07 • via Nuitee
S
Stephanie • family_with_children • us
1
Pros:

Nothing

Cons:

Prostitution

2026-03-27 • via Nuitee
J
Jessica • family_with_children • us
10
2026-03-24 • via Nuitee
E
Ernest • family_with_children • us
7
Suburban Stay
Pros:

The size of the room and what it came with.

Cons:

The room looked like it could have been a little cleaner. And some stuff in the room was broken and missing

2026-03-22 • via Nuitee
E
Ernest • family_with_children • us
8
Friendliness
Pros:

The room set up

Cons:

Room service kicking me out and the front desk said I could leave 12pm

2026-03-21 • via Nuitee
J
Jen • family_with_children • us
10
Stay here often
Pros:

The staff is always friendly. My room was clean. The bed was comfortable. Shower was hot. I stay here often. It was nice to finally have a room that didn't require a lot to make me comfortable.

Cons:

N/A

2026-03-07 • via Nuitee
J
Jen • family_with_children • us
7
It's a good for a night or 2
Pros:

The staff is friendly.

Cons:

The room wasn't clean and the bed didn't have anything on it. I went to the front desk to inform him and it was the last room. So asked for fresh linens and I always bring cleaner and paper towels. I made the bed and wiped things off. This is the 2nd week in a row that I've had problems.
I will stay here again.

2026-02-26 • via Nuitee