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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Massage services
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Currency exchange
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Rooftop garden
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation in Playa del Carmen
Modern Amenities and Services
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers a fitness center, a bar, a restaurant, and room service. Guests can also benefit from free WiFi and a 24-hour front desk for their convenience.
Relaxing Outdoor Facilities
Guests can unwind at the sun terrace or take a dip in the outdoor swimming pool. The hotel also provides access to a business center for those mixing work with leisure.
Prime Location and Nearby Attractions
Situated close to popular landmarks like Playa del Carmen Maritime Terminal and Kool Beach Club, this hotel is the perfect choice for travelers seeking both convenience and leisure. Don't miss the chance to explore Playa del Carmen from this upscale hotel.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible at a location nearby (reservation is needed) and costs USD 20 per day.
Location
Guest Reviews
The hotel is very well located, making it easy to explore the area. The staff were outstanding—especially Hugo, Nathan, Jesus, Frank, and Ga—who all went above and beyond to make our stay enjoyable. The rooftop is wonderful, featuring a beautiful pool that makes it an ideal place to relax and enjoy the view. The rooms are clean and spacious, and the breakfast was excellent. I would highly recommend this hotel to anyone looking for a comfortable and welcoming stay.
Everything was wonderful.
Hotel był ładny, pokoje duże i przestronne, basen bardzo wygodny, zawsze znaleźliśmy leżaki.
Niestety w pokoju panowała okropna wilgoć pomimo klimy chodzącej non stop. Woda skraplała się po wszystkich meblach. Nic nie chciało nam wyschnąć ;( Musieliśmy wszystko wyprać przed wyjazdem bo było zawilgotnione. Widać, że hotel lata świetności ma już za sobą i wymaga odświeżenia. Śniadania mało urozmaicone, przy kilku dniach pobytu były bardzo męczące.
Le personnel très agréable et disponible. La piscine et restaurant en rooftop. Les chambres spacieuses et très confortables. Petit déjeuner très copieux. La situation de l'hôtel pres de la 5eme avenue sans ses inconvénients.
On recommande fortement
Rien
l'emplacement est génial, les chambres sont belles et spacieuses.
Le petit déjeuner pourrait être amélioré, la terrasse du rooftop est a refaire
Sunday brunch
The property appears to be older than what I thought.
The reception staff were excellent. The luggage storage was easy to utilize upon check-out. The hotel was remarkably quiet given it's location in the most touristy part of PDC. Easy walking distance from the ferry pier and ADO bus station. The weather was crummy so we didn't visit the pool deck so can't report on that, or any of the onsite dining options.
The rooms are dark and a little tired. Our room smelled like stale cigarette smoke, and we had no balcony for fresh air. For just one night it was okay, but I wouldn't have wanted to stay any longer than that.
Ontbijt, locatie, kamer, hygiëne, fitnessruimte, privé parkeerplaats, zwembad.
De Air Conditioning was vreselijk koud en kon niet bijgesteld worden, IJSKOUD 's nachts, hele hotel koud. Personeel nam de klachten niet serieus. Meerdere mensen hadden klachten. Dus neem een vest mee. Dus óf AC aan en ijskoud of AC uit en raam open, dan ietsje minder koud maar dan muggen.
We wilden omboeken naar het andere hotel The Fives, aan het strand, all inclusive, maar personeel wilde niet helpen daarbij, kreeg alleen het telefoonnummer.
The location is a big highlight — very central and close to restaurants, shops, and the beach, making it convenient for exploring (we went in tours to Tulum, Chichen Itza & Xcaret during our stay). The hotel itself is modern and comfortable, with spacious rooms and an amazing rooftop pool.
Breakfast was solid with a good variety to start the day. Our room (Superior King room) faced the interior courtyard, and we had no trouble with noise. Rooms were clean and well maintained.
One thing to note: there is a 10 USD per night resort fee that we weren’t aware of before arriving. In addition, a refundable 5000 MXN deposit is required at check-in and can only be paid by credit card — this also wasn’t communicated to us in advance.
Emplacement parking personnel
Les nuisances sonores
Good location and close to the beach and mall.
Paid extra taxes and resort fees when we checked in, then on the day check out, the front desk person asked to pay again with bad attitude. Also, we asked for sewing kit and waited for more than 1 hour and get nothing, called again and still didn't receive it. I had to go to the hallway and random stop a cleaning lady and waited for 20 mins and finally received sewing kit. Bad customer service.
L’emplacement et le rooftop
La piscine devrait être chauffé , et plus de choix au petit dej
El desayuno, el gimnasio y la atención del personal
Location
Customer service and dangerous elevators
The hotel was very nice and clean!
There were a lot of discrepancies on prices. The hotel tried to throw in additional charges that I already paid booking.com for. Additionally they tried to charge me for breakfast when my breakfast was already included in my stay. I asked for the 1,800 MXN body scrub and instead they gave me the more expensive one. Additionally, the person above me was so loud that I did not sleep well both of the nights I was there. It was such a loud stomping and moving of furniture. I don’t know if I’d stay here again but it was a central location, downtown, close to a lot of food places, walkable and by the beach! There was also a mall in walking distance. I highly recommend knowing what and exactly how much you paid for everything via booking.com before checking out of the hotel! I attended a wedding and two other guests were over charged, one $250 USD for a resort fee! Another $60! I was not charged that much and one guest was told just to give them what she had in USD. If you decide to stay here, it’s not a bad stay but please be mindful of the charges.
Conforto do quarto, funcionários prestativos, excelente custo benefício das refeições no resturante do rooftop do hotel
O preço estabelecido pelo booking dizia taxas e impostos incluídos, mas chegando na recepção fomos surpreendidos com mais de 1mil reais de cobranças a mais do valor mostrado pelo app: taxa ambiental e mais 10 dólares ao dia de mais uma taxa do hotel. Seria preciso o preço final já aparecer no aplicativo, a diferença é muito grande.
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