Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Family rooms
-
Pets allowed
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Tour desk
-
Soundproof rooms
-
Ironing service
-
Car hire
-
Massage services
-
Currency exchange
-
Solarium
-
Non-smoking throughout
-
Private check-in/check-out
-
Shuttle service (additional charge)
-
Concierge service
-
Kid meals
-
Infinity pool
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Happy hour
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Self parking (surcharge)
-
Airport transportation - drop-off (surcharge)
-
Beach umbrellas
-
Pool sun loungers
-
Fitness facilities (surcharge)
-
Internet access
-
Wine release events
-
Reception hall
-
Exercise/lap pool
-
Covered parking
-
Health or beauty spa nearby
-
Swimming nearby
-
Hosted evening meal (reserve)
-
Rooftop garden
-
Vegetarian menu options available
-
Accessible shuttle
-
No accessible shuttle
-
Accessible train station shuttle
-
No accessible train station shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Accommodation in Playa del Carmen
Modern Amenities and Services
The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers a fitness center, a bar, a restaurant, and room service. Guests can also benefit from free WiFi and a 24-hour front desk for their convenience.
Relaxing Outdoor Facilities
Guests can unwind at the sun terrace or take a dip in the outdoor swimming pool. The hotel also provides access to a business center for those mixing work with leisure.
Prime Location and Nearby Attractions
Situated close to popular landmarks like Playa del Carmen Maritime Terminal and Kool Beach Club, this hotel is the perfect choice for travelers seeking both convenience and leisure. Don't miss the chance to explore Playa del Carmen from this upscale hotel.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
-
Internet
WiFi is available in all areas and is free of charge.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
-
Parking
Private parking is possible at a location nearby (reservation is needed) and costs USD 20 per day.
Location
Guest Reviews
La propreté, le style, la piscine
Les pauvres tortues dans le bassin du hall pas adapté pour des animaux!
Location was great. The lobby was warm and welcoming.
We ordered two deluxe double rooms with courtyard views (clearly stated and paid for). These were not provided. We were given two basic rooms instead. Upon request one room was changed but not the other. No refund was given and the manager was not very helpful.
Nice, clean, rooftop pool and bar was amazing. Staff was top notch, and felt genuine and kind. Big shoutout to the restaurant chef Jesus who made our visit so pleasant, and for all the good advice for our vacation.
Location, cleanliness rooms
BED BUGS!!! My daughter had bed bugs after staying here.
Also, the team confirmed I was due a refund, but after many emails and follow up, I still have no answer.
The place and beach are great, but if you want cleanliness and a place that will honor your money, don't stay here.
We really enjoyed our stay. Jesus took good care of us. Such a nice Guy
El lugar
El personal pensaba que me iba a robar algo 'por que me pidieron deposito de 100 dolares y hacer el chek in fue como subir ala piramide. Osea lo que no me gusto fu el trato en la recepcion ala hora de hacer el chek in pesimo momento
Great location, nice pool and hot tub
The decking around the pool needs to be replaced. Special charge to use lounge chairs next to the pool.
Tout etait bien
L’ascenseur qui tombait en panne !
Spent a week here and loved it. Great Location for PDC. 5 min walk to ferries, less to ADA Bus terminal for Airport buses. 2 min walk to 5th ave and a couple more to the beach.
The standout feature of this hotel is the rooftop pool with great views over PDC. Rooms are bug and nice, breakfast is ok. Staff downstairs are nice, ones around the pool were not overly attentive.
Très bien placé, personnel souriants et au petits soins.
Qualités de service irréprochable.
Petit déjeuner super avec des serveurs vraiment au petits soins.
Que du bonheur d’avoir choisit cette hôtel.
Je recommande pleinement
Website is deceiving when advertising the amenities in the room. You don't normally get balcony or terrace. Hardly enough chairs at the pool for everyone. Been here 4 X but this will be my last. It was good when it 1st opened years back but it is now not good value for your money
お風呂とオーシャンビュー
オーシャンビューだったが、建物で隠れてしまっている
La habitación
La recepción
Super séjour à Playa del Carmen ! L’hôtel est très propre et idéalement situé, à deux pas de la mer et de la Quinta Avenida, ce qui est parfait pour profiter des restaurants, des boutiques et de l’ambiance de la ville. Le rooftop est génial, avec une belle piscine et une vue très agréable pour se détendre. Le personnel est vraiment très gentil et toujours prêt à aider. Petit plus pour le café Marley qui est excellent ! Je recommande sans hésiter.
I will start with what was good about the Five Downtown. The location is fabulous, the staff were friendly, the bed was very comfortable, housekeeping was very thorough and the room spacious.
Now for what was not good.
We were in Playa del Carmen for a week of diving in cenotes and the sea. This means that we have wet stuff. Our room did not have a balcony and there was nowhere to get anything dry. We asked to move rooms to one with a balcony, but were told there was nothing available. We asked if there was a drying space anywhere and were told to go to the launderette which is not helpful with daily swimming costumes and dive gear. By the end of our week the whole room was very damp and smelt terrible.
Our room was equipped with a fridge, coffee machine, microwave, stove and a couple of mugs. Some cutlery, plates and pots would have made this a little more useful.
Playa del Carmen is a riot of unashamed colour and vibrant Mexican life. The Fives is not. It seems to have gone out of its way to be as minimalistic, beige and un-Mexican as it is possible to be. Even the endlessly repeated breakfast musak was as vanilla as possible while ensuring that its capacity to ear-worm its victims was maximised.
If you are looking for a city break in New York or London, but have to make do with Playa del Carmen, the Fives Downtown may well be perfect for you. If you are in Playa to experience the wild joy of Mexico and do anything that leaves you with a single wet bikini, find somewhere else.
Well, where do I start?
A very interesting holiday.
I’ll start with the Pros:
Modern clean apartment
A couple good movie channels on the TV. We had 3 decent (Samsung) TVs in our 2 bed apartment
Daily room service (fresh towels, bottle water top up, etc).
Good location for local shops also very close to 5th Ave which is like a mini NY time square in the evenings.
Nice roof top pool/whirlpool and massage service at an additional cost.
Some of the more fancier poolside beds have to be reserved for 3000MXN = 126.53 GBP although they say you get it back in exchange for food and drinks. We didn’t oblige.
Very nice friendly staff. Special thanks to Mariana, Jesus and Hector for your service at the rooftop pool/bar and Cristal for keeping the apartment so clean. Also Frank and Daniel on reception.
Cons
The main bedroom sliding door had a 2 inch gap which needs to fixed (room 106 -1 if the hotel owners see this review) I honestly forgot to mention it.
We were three adults. As you opened the door off the hallway you were presented with 2 other doors which required the swipe cards. One door led to the lounge, kitchen and main bedroom with bathroom and the other door to bedroom with 2 beds and bathroom. So my children were next door basically. Would like to have known this before booking.
Kitchen lacking accessories (kettle, cutlery, plates, pots/pans). You can however pay for some bits, which would cost you 500MXN = 21.09 GBP for 4 plates, a pan and a jug. We researched before arriving and took some disposable cups, plates and bowls with us. Also took some real cutlery which worked perfectly. In the apartment you do get 4 glasses, 2 teacups/saucer with two teaspoons. Apparently the coffee machine doubles up as a kettle.
Some walls are thin so a bit of noise every now and again Windows are not sound proof so if you have a city/road view room you’ll hear all the morning and night noise.
Fees. Way too much.
Federal tax (VISITAX) £14,
Environmental fee £15,
Resort fee 10USD = 7.56 GBP per day.
There is a holding fee when you check in which is 3000MXN = 126.53 GBP that has to be on a credit card and should only get charged if there is any damage.
Important to note, All these charges are per person.
If you decide to do a little shopping, do your homework and know your prices. A lot of the branded shops (adidas, H&M, etc.) are overpriced so check and see what the price is online in your home country before purchasing.
We did a few Uber eats deliveries and fees are a lot cheaper - priority delivery is around 9MXN = 0.38 GBP as apposed to £4.99 in the UK.
Other than all of the above the weather was great between 28C and 30C during our stay which was in the month of March.
We visited Xplor Park, the beach and 5th avenue, but on most days we just lounged by the pool, where the bar opens at 11am and kitchen at 12noon.
Mexico is nice but due to the excessive fees we won’t be returning anytime soon.
Our server Nathan was awesome!
We had a wonderful breakfast, great variety of foods and excellent service by our waiter, Nathan!
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
