Keio Plaza Hotel Tokyo Premier Grand

Hotels
9 (589 reviews)
Shinjuku-ku, Nishishinjuku 2-2-1 , Tokyo , jp

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Spacious rooms
Cons:
Dated room quality
Wi-Fi speed issues
Elevator convenience

Categories

Cleanliness
8.5
Overall, cleanliness was mentioned positively but there were mixed feelings about room quality.
Service
9.5
Staff were described as friendly and helpful, with great customer service reported.
Location
9.5
The hotel is conveniently located near Shinjuku Station, highly praised for its accessibility.
Room Quality
8.5
Some reviews mentioned rooms being dated but others were pleased with their spaciousness.
Amenities
9
Facilities were generally mentioned positively, with specific mentions of good bathroom amenities and laundry facilities.
Value for Money
8.5
Some guests felt that the price did not fully match the expectations due to dated rooms.
Food and Beverage
9
The breakfast buffet received positive feedback, though some meals were described as average.
Overall Experience
9.5
Guests reported a generally fantastic stay, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 06:27

Property Description

Luxurious Accommodations
Indulge in the modern elegance of Keio Plaza Hotel Tokyo Premier Grand. Each room is meticulously designed with a flat-screen TV, coffee machine, and a private bathroom for your ultimate comfort. Enjoy the stunning panoramic views of Tokyo right from your window.

Exclusive Club Floor
Experience unparalleled luxury on the 45th floor at the Club Floor "Premier Grand." Enjoy personalized services such as private check-in and check-out, along with a warm welcome of green tea and hand towels. Elevate your stay with exclusive access to the Club Floor amenities.

Convenient Amenities
From a seasonal outdoor pool to a relaxing spa centre, our hotel offers a range of amenities to enhance your stay. Take advantage of the free shuttle service, 24-hour front desk, and on-site bar for a seamless and enjoyable experience.

Book your stay at Keio Plaza Hotel Tokyo Premier Grand for a truly unforgettable Tokyo getaway.

Important information:

Please inform Keio Plaza Hotel Tokyo Premier Grand in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Any damage or loss to the property caused by the guests including from smoking in the room/ outside designated areas will incur a cost that will be shared and agreed on during check-in. Damages will be charged to the debit/credit card provided at the time of check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1000 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 589 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
R
Richard partner
8
Pros:

The premier room was dated. I expected more modernization for the price. The meals were average at best and not worth the price. The hotel was very clean and the service was top notch. The location was great. I will be selecting a different more modern hotel for my next stay in Tokyo for an equivalent price.

2025-10-12 via Nuitee
A
Amanda family
10
Pros:

They kept our room clean daily, gave us water in room, nice bathroom amenities, 7-Eleven downstairs, nice restaurants…the staff was helpful in helping with luggage forwarding. Beautiful view of Tokyo Metropolitan Government building also! I’d stay here again :)

2025-10-11 via Nuitee
T
Toni family
8
Pros:

A huge hotel -loved the staff . Felt our room was a bit dated and tired .

2025-10-11 via Nuitee
L
Louis
6
Pros:

I've stay at the Hotel

2025-10-11 via Nuitee
G
Gaa
10
Pros:

This was a perfect area for exploring Tokyo. The hotel is near the Shinjuku Station where you can connect to trains, subways Nex train to airport. It is a very vibrant area with lots to do nearby. The hotel is beautiful. The staff’s very courteous. Amazing customer service. Breakfast buffet wa amazing. Would definitely stay here again.

2025-10-10 via Nuitee
Y
yoram
10
Pros:

Charming hotel, courteous service, comfortable and very clean rooms.

2025-10-10 via Nuitee
D
Debbie family
10
Pros:

The rooms are very spacious, laundry facilities were great. Overall we had a terrific stay with trains and shops within walking distance.

2025-10-09 via Nuitee
W
Wince
10
Pros:

GYM can be improve a bit but still good . Shopping is great & easy to walk everywhere. Many good restaurants & cafe . Amazing hotel , will go back to stay there next time in Japan !

2025-10-09 via Nuitee
L
Lawrence family
8
Pros:

Quiet, full service hotel very close to shinjuku station. Very convenient location and helpful staff. One elevator bank was under repairs which was a bit annoying.

2025-10-09 via Nuitee
F
Francisco
10
Pros:

Close to shinjuku station, multiple breakfast options, spacious room and delicious food!

2025-10-08 via Nuitee
G
Gregory
10
Pros:

Amazingly friendly and helpful staff. Close to the Shinjuku area (walking distance). Great food in the area just across the street from the front entrance. Highly recommend!

2025-10-08 via Nuitee
Q
Qian Ting Tracy partner
8
Pros:

Comfortable hotel to stay with friendly staff. Howvere, the wifi speed is slow

2025-10-08 via Nuitee
K
Katie family
10
Pros:

Staffs are friendly.

2025-10-08 via Nuitee
S
Serap
10
Pros:

Had a fantastic wonderful stay with the family, room were spacious, staff were friendly

2025-10-07 via Nuitee
B
Brandon family
10
Pros:

Had 2 Plaza Deluxe South Wing Twin rooms. Clean, updated, comfortable, well appointed, good air circulation and no smell. One room had view of Metropolitan Building, the other of city. Seasonal pool was nice.Very cool big hotel, I will definitely come back, but get higher floor.

2025-10-06 via Nuitee
M
Marco
10
Pros:

Goode

2025-10-06 via Nuitee
G
Garry partner
10
Pros:

Y

2025-10-06 via Nuitee
J
Joseph friends
10
Pros:

Clean room, convenient stores and activities

2025-10-05 via Nuitee
R
Rouby family
10
Pros:

Clean rooms and great service

2025-10-05 via Nuitee
D
David
10
Pros:

Amazing place to stay, 5-stars in every way! Hotel is in a very convenient location, close to 2 train stations. I’ll definitely be back!

2025-10-04 via Nuitee