Homewood Suites By Hilton Memphis - Southaven

Hotels
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Homewood Suites by Hilton
9.1 (490 reviews)
135 Homewood Drive , Southaven , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Exceptional staff/service (notably Glenda and Lanell)
Evening reception/social with good food (gumbo) and drinks
Convenient location (near attractions/Graceland)
Comfortable beds/clean and comfy rooms reported by many
Pool amenity appreciated
Friendly, welcoming staff overall
Cons:
Cleanliness issues: stains on curtains/furniture, crumbs, old smell
Outdated interior/dirty carpets and cracked tiles in places
Maintenance problems (slow/no response to shower drain flooding, other maintenance issues)
Noise from outside partying on back side; occasional loud in-room icemaker
Overbooking/room assignment issues at check-in reported by one guest

Categories

Cleanliness
7.5
Multiple guests reported stains on curtains and furniture, crumbs in carpet, an old smell, and dirty carpets/tiles; cleanliness was a recurring negative.
Service
10
Service is a standout feature: numerous reviews praise staff—especially Glenda and Lanell—for being welcoming, hospitable, and helpful during the evening reception and check-in.
Location
9.5
Several guests noted the hotel is conveniently located near attractions (convenient to Graceland and 'near everything'), making location a strong positive.
Room Quality
8.5
Mixed room feedback: some guests found beds comfortable and rooms 'incredible,' while others reported outdated furnishings, stains, noisy ice maker, and occasional maintenance problems.
Amenities
9
Amenities like the evening social and pool were appreciated; some operational issues mentioned (no ice stations on floors, loud in-room icemaker) but overall amenities contributed positively.
Value for Money
9.1
Standard quality for this hotel tier (not explicitly discussed in reviews); assigned target overall rating due to lack of explicit comments on price/value.
Food and Beverage
9.6
Evening reception and food (gumbo, beverages) were frequently praised and cited as highlights, contributing strongly to guest satisfaction in F&B.
Overall Experience
9.6
Overall experience is positive driven by exceptional staff and enjoyable evening social events, tempered by maintenance and cleanliness issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 13:53

Property Description

Luxurious Accommodation with Top-notch Amenities

Homewood Suites By Hilton Southaven is the perfect choice for travelers seeking comfort and convenience. The hotel boasts a fitness centre, shared lounge, and terrace for guests to unwind. Each room is equipped with a kitchen, private bathroom, and modern amenities including a flat-screen TV and air conditioning.

Indulge in Relaxation and Recreation

Guests can take a refreshing dip in the indoor pool or enjoy a delicious buffet breakfast every morning. For those looking to stay active, the hotel offers a fitness centre and a barbecue area for outdoor gatherings.

Convenience at Your Fingertips

With a 24-hour front desk, business centre, and vending machines on-site, Homewood Suites By Hilton Southaven ensures that guests' needs are met promptly. Explore nearby attractions like Stax Museum and Brown Park, then return to the comfort of this exceptional hotel.

Book your stay at Homewood Suites By Hilton Southaven now and experience true hospitality!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

9.1
Based on 490 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9.1
Food and Beverage: 9.6
Overall Experience: 9.6
9
921blaken • Business
10
Great experience!!
Pros:

Everyone is so nice and the food was awesome! So nice that they did the Wednesday evening social too!!

2026-08-26 • via Tripadvisor
3
311albertp • Business • Atlanta, Georgia
10
Great snacks and some drinks!
Pros:

Glenda was so nice! And that spinach dip was so creamy!

2026-08-26 • via Tripadvisor
S
Saundra • solo_traveller • us
10
2026-08-24 • via Nuitee
C
Christianna • family_with_children • us
4
Didn’t like that my kids couldn’t take baths due to yall running out of towels
Pros:

Loved the room

Cons:

I didn’t like that they ran out of towels my kids couldn’t take showers

2026-08-17 • via Nuitee
R
Ray • couple • us
10
Pros:

Everything was good

Cons:

Nothing

2026-08-16 • via Nuitee
G
Gnarlyleech • Business • Lake Charles, Louisiana
2
Four weeks and no problems have been solved.
Pros:

Four Weeks of Reported Problems With No Action From Management

I have been staying at the Homewood Suites by Hilton Southaven for four weeks, and the condition of this property needs immediate attention from Hilton corporate.

The fitness-center air conditioner has not worked during my entire stay. I reported it, but nothing has been done. A washing machine is broken with parts removed and left sitting out, another dryer has been out of service for four weeks, and the laundry-room trash can has remained full every time I have checked it.

The side-entrance card reader has also been broken for the entire four weeks. Guests must either walk around to the front lobby or use the poorly lit back entrance, which does not feel safe at night.

My room has several unresolved maintenance and cleanliness problems. The shower is missing its bottom seal, causing the bathroom floor to become soaking wet every time it is used. The microwave smells like badly burned food and fills the entire room with a foul odor when it runs. The floors are also dirty and sticky.

The hotel states that rooms will be tidied and towels replenished every other day, but that service has not been consistently provided. I have repeatedly had to reuse towels or go downstairs to get them myself. When I’ve called, I’ve been told that the front-desk employee is working alone or is too busy to bring towels to my room.

This is not one isolated problem or a single bad night. It is a pattern of maintenance, sanitation, housekeeping, and security-related issues that management has allowed to continue for at least four weeks, maybe longer, I’ve only been here 4 weeks.

I am asking Hilton corporate to inspect this property, and require management to provide an immediate corrective-action plan. Until these conditions are corrected, I cannot recommend this property.

2026-08-10 • via Tripadvisor
S
Shontia • family_with_children • us
10
2026-08-03 • via Nuitee
J
Jannah • extended_group • us
10
2026-08-02 • via Nuitee
9
991derrickf • Business
10
Wine Down Wednesday was great
Pros:

Glenda and Lanell were great. They made wine down Wednesday the best!

2026-07-29 • via Tripadvisor
C
C1608USjoannah • Family
10
Great experience !
Pros:

Glenda and Lanell made us feel right at home!! The evening reception was the perfect way to end a busy day!
10/10 recommend!

2026-07-29 • via Tripadvisor
E
Eyata • family_with_children • us
1
Horrible stay with poor service
Pros:

The property was not well maintained

Cons:

The bathroom shower water wouldn’t drain out and almost over flooded the bathroom room floors. We contacted the front desk and they said they would send someone but it took forever so we asked can they have someone check it out the next day since it was late. Needless to say they didn’t send someone to come check it out. I’ve stayed at this property before some years ago and it wasn’t ran like this. I will never ever stay here again unless under new management and better maintained.

2026-07-21 • via Nuitee
P
pablorH5982UK • Business
10
so far so good
Pros:

Glenda was very nice and made us feel welcomed

2026-07-15 • via Tripadvisor
G
Guide36001804669 • Family
4
Glenda Lanell was an angel amongst dissatisfaction.
Pros:

Glenda Lanell was a bright spot in the stay. She was very hospitable and welcoming. She made us feel like family not a burden. I can’t say that about all of the other staff but she was a bright light in dissatisfaction.

We had a rough start to our stay and felt like unwanted guests but she made us feel so welcome and is a joy!!! 🤩

2026-07-08 • via Tripadvisor
S
Sabrina • couple • us
10
2026-07-08 • via Nuitee
J
Jacqulyn • family_with_children • us
6
Pros:

I liked the fact that it's located near everything we needed for our stay! The beds were comfortable. It was decent for a one night stay. The staff was very sweet, welcoming and helpful!

Cons:

The rooms could have been a little cleaner/updated. We had stains on the curtains, furniture, pullout bed and walls/doors. And it could have just been noticeable to me because I'm particular about things. There were crumbs in the carpet and the couch. Some of the furniture/fridge could have been cleaned off better and there was an old smell in the room. There were no ice stations located on the floors and the icemaker in our room made loud noises when it was producing ice. We couldn't figure out how to turn it off.

2026-07-06 • via Nuitee
E
Erica • couple • us
7
Convenience
Pros:

Convenience

Cons:

Newly built however inside look 20 years worn out

2026-07-04 • via Nuitee
W
Wyatt • solo_traveller • us
10
2026-07-04 • via Nuitee
J
Joel • solo_traveller • us
1
Will not be coming back. I will stick to Marriot hotels from now on
Pros:

Outside was clean

Cons:

Outdated and carpets are dirty, tiles cracked, maintenance issues throughout

2026-06-30 • via Nuitee
J
J949NIdanielleg • Family
10
Great stay, nice people
Pros:

The staff was warm, welcoming and professional. Glenda and Lenell especially made the Wednesday social enjoyable. They were very helpful and their genuine concern that my needs were met was a great surprise, especially after a long day.

2026-06-24 • via Tripadvisor
E
Erika • couple • us
3
It was an uncomfortable experience
Pros:

Pool

Cons:

During check-in i was told the room i booked had been sold, so i had to settle for a king suite with 5 people

2026-06-22 • via Nuitee