Tru By Hilton Portland Airport Area Me

Hotels
•
Tru by Hilton
8.6 (767 reviews)
369 Maine Mall Road , South Portland , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noise from the highway
Inadequate room sound proofing
Breakfast appliance issues

Categories

Cleanliness
8.35
While most reviews highlighted cleanliness, there were mentions of hair stuck to the soap dispenser and some maintenance issues.
Service
8.85
Many guests praised the friendly and helpful staff, with good experiences during check-in and throughout their stay.
Location
8.75
The location is convenient, close to attractions like Maine Mall and within a reasonable distance to the airport.
Room Quality
8.55
Rooms were noted to be clean, modern, and comfortable, though some guests mentioned noise from adjacent rooms.
Amenities
8.55
Guests appreciated the amenities such as the pool table and breakfast options, although some noted the lack of a microwave in rooms.
Value for Money
8.65
Guests felt they received good value for the price, especially with breakfast included.
Food and Beverage
8.45
Breakfast received positive feedback, but some guests experienced issues with malfunctioning appliances.
Overall Experience
8.65
Overall satisfaction was high with many guests expressing intent to return based on previous experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:54

Property Description

Convenient Location
Situated in South Portland, Tru By Hilton Portland Airport Area Me offers easy access to The Maine Mall. Just a short distance from the airport, it's a perfect choice for travelers.

Modern Amenities
Enjoy a comfortable stay with a 55" flat-screen TV, free WiFi, and a complimentary breakfast buffet. Unwind at the fitness center, play billiards, or grab a snack at the 24/7 market offering light meals and beverages.

Exceptional Service
Experience around-the-clock assistance, private alcoves in the lobby, and business amenities for your convenience. Whether for business or leisure, Tru By Hilton ensures a seamless stay.

Book now for a delightful stay at Tru By Hilton Portland Airport Area Me.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PWM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 767 reviews
Cleanliness: 8.35
Service: 8.85
Location: 8.75
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.65
Food and Beverage: 8.45
Overall Experience: 8.65
M
Maddie • solo_traveller • us
10
2026-04-25 • via Nuitee
J
Jim • couple • ca
8
Pros:

The breakfast was okay. . Their machine for yogurt was out of order .
The coffee was just ok.

2026-04-22 • via Nuitee
Z
Zsharmaine • couple • gb
7
Spacious stay
Pros:

I had a great stay at Tru by Hilton. The location was excellent and the room was very clean and spacious, which made it really comfortable. The airport shuttle was a fantastic bonus and made things much easier. The only downside was that the breakfast could have had a bit more variety, but overall it was a really good stay.

Cons:

More variety for breakfast

2026-04-16 • via Nuitee
C
Cassidy • couple • us
10
2026-04-16 • via Nuitee
V
Vickie • couple • us
10
10/10 will stay again
Pros:

Everything. Could not hear the neighbors through the walls. Super clean. Stayed an extra night for the storm and was given extra hour to check out because of the snow. Staff was wonderful and breakfast was yummy!

Cons:

The smokers outside the front door was the only down side

2026-04-14 • via Nuitee
B
Brandi • couple • us
8
Staff was polite and helpful.
Pros:

Convenient location but parking is tight. Staff was polite and had emergency toothpaste.

Cons:

Needs a good cleaning and some minor repairs. White walls literally show everything. Paint on edge of bathroom door was mostly peeled off. Kind of a funky smell in the elevators.

2026-04-13 • via Nuitee
V
Vasyl • family_with_children • us
9
2026-04-12 • via Nuitee
A
April • couple • us
10
Pros:

Everything

Cons:

The pillows were the one thing we wished we had more of.

2026-04-08 • via Nuitee
G
Gregory • solo_traveller • us
9
Clean, welcoming, & just right. An exceptional value.
Pros:

Exceptionaly clean & bright. Staff were not "stiff professionally" very accomodation orientated and welcoming.
Rooms were clean & BRITE. A welcoming experience.

Cons:

Breakfast was good. Simple & more than adequate. Was looking for something like a sweet roll (my personal breakfast sin!)

2026-04-07 • via Nuitee
J
James • couple • us
8
These are more basic hotels with bare floors and open closets but they are actually much more functi
Pros:

Nice clean dependable hotel. Stayed here twice for a couple of days each. Consistently good.

Cons:

Ask for a room not facing the highway so it will be a little quieter.

2026-04-07 • via Nuitee
M
MacDonald • couple • ca
8
2026-04-05 • via Nuitee
D
Don • couple • ca
8
Very clean hotel & room
Pros:

The room was small but very clean. Bathroom was spacious.

Cons:

Breakfast ended at 9 am. That's too early, would be nice if it went until at least 10 am.

2026-04-03 • via Nuitee
H
Heather • family_with_children • us
7
2026-04-02 • via Nuitee
D
dee • couple • us
10
Pros:

Great staff, and great breakfast.

2026-03-26 • via Nuitee
J
J&J Frenit • couple • us
9
Pros:

Centrally located

Cons:

Front desk was unattended in morning when we went to check out

2026-03-20 • via Nuitee
D
Donna • family_with_children • us
7
2026-03-19 • via Nuitee
A
Antonio Carlos • couple • br
10
2026-03-13 • via Nuitee
R
Rachel • couple • us
7
Wrong room given without being told
Pros:

Airport shuttle

Cons:

We booked a king room upon check-in. We were getting room keys and sent up our room was found to be a double room.. I called down to the front desk and basically was told too bad.

2026-03-12 • via Nuitee
R
Rachel • couple • us
8
2026-03-12 • via Nuitee
K
Kathleen • couple • us
3
Double the Cost, No Satsfaction!
Pros:

We were able to have our dog with us, but at double the cost!

Cons:

I got charged for 2 rooms! I have been unable to get a refund on the one that we had canceled.
The room was fine, but at double the cost!

2026-03-11 • via Nuitee