Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Hotels
Grand Mercure
9.6 (306 reviews)
95, Cheongpa-ro 20-gil, Yongsan-gu , Seoul , kr

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Well-equipped amenities
Cons:
Cleaning quality issues
Unpleasant room odor

Categories

Cleanliness
8.8
Some reviews mentioned strong concerns about cleaning staff not fulfilling their duties and a smell in the room.
Service
10
Consistently praised for exceptional service, with specific mentions of helpful staff like Pauline and Erik.
Location
10
Location praised for convenience and proximity to transportation and shopping.
Room Quality
9.3
Generally good feedback about room size and amenities but some concerns about unpleasant odors.
Amenities
9.8
Well-equipped for long stays with additional features like kitchen and laundry.
Value for Money
9.8
The facilities and service quality support great value for money.
Food and Beverage
9.3
Breakfast option was recommended as good, indicating a positive experience.
Overall Experience
9.8
Overall very positive feedback emphasizing comfort, convenience, and exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:06

Property Description

Luxurious Accommodation with Pet-Friendly Units

Experience a lavish stay at Grand Mercure Ambassador Seoul Yongsan, where each of the 202 units offers a pet-friendly environment along with a full kitchen and up to 3 bedrooms. The private bathrooms are equipped with both a bath and a shower, complemented by free bath amenities.

Abundance of Recreational Facilities

Indulge in a range of activities within the hotel premises, including yoga and pilates studios, a fitness center, and an indoor golf range. Whether you seek relaxation or exercise, the hotel caters to all your needs.

Diverse Dining Options and Entertainment

Satisfy your culinary cravings with all-day dining at A La Maison, In Style, and Food Exchange. For evening delights, head to Mega Bites and Sky Kingdom for a selection of snacks, alcoholic beverages, and entertainment options at an additional cost.

Book now for an unforgettable stay at Grand Mercure Ambassador Seoul Yongsan!

Important information:

All guests must present a valid ID with a photo attached at check-in and a physical credit card used at the time of booking. We inform you that all separate requests are available at check-in only and may incur additional costs.

Please note that the fitness center, sauna and indoor swimming pool are closed on 4th Tuesday.

Children aged 16 and under are not allowed in the fitness center and sauna.

Children under the age of 13 must use the pool with their guardians.

"According to the Youth Protection Act, guests who are not accompanied by a guardian are not permitted to enter the room."
"For the protection of youth, youth under the age of 19 are only allowed to stay if accompanied by a guardian indicated on the family relationship certificate. They are not allowed to stay even if they are a single youth or sharing a room (same-sex accommodations)."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ICN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for KRW 55,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 306 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.3
Amenities: 9.8
Value for Money: 9.8
Food and Beverage: 9.3
Overall Experience: 9.8
B
Bilal couple tr
10
Pros:

Şehrin ortasında yantarafında büyük bir alış veriş merkezi personel çok iyi odası çok yemiz çok memnun kaldık

2026-06-05 via Nuitee
D
DanielToma solo_traveller ro
10
2026-06-05 via Nuitee
B
Bilal couple tr
10
2026-06-05 via Nuitee
E
Ericyip solo_traveller hk
9
Pros:

位置及大堂服務都很滿意。

Cons:

房间清潔是低於水平,清潔很馬虎,地下没有打掃好,寵物尾墊冇换。

2026-06-04 via Nuitee
J
Jia Yee solo_traveller sg
10
2026-06-04 via Nuitee
S
Sandra extended_group us
10
We had a wonderful stay and will be back
Pros:

Excellent location adjacent Yongsan station. The room was comfortable and large enough for the 4 of us to relax and settle in. The in room washer and dryer and the water filter were nice additions. We absolutely loved our 5 day stay in Seoul. Out of the 2.5 weeks we spent touring Korea and Japan, this was our absolute favorite location. We will be back!

Cons:

Nothing. It was great

2026-06-02 via Nuitee
P
park solo_traveller us
8
2026-06-02 via Nuitee
E
ericcG8417RW Family
10
We feel the warm hospitality😊
Pros:

Such a good hospitality to allow us for an early check-in to start our 5-night stay👍👍

2026-05-31 via Tripadvisor
A
Angel family_with_children ae
9
2026-05-31 via Nuitee
E
Eunyoung couple jp
10
2026-05-28 via Nuitee
D
DAVID couple gb
10
Fantastic
Pros:

Love this hotel and have returned on four occasions when staying in Seoul

Cons:

nothing

2026-05-27 via Nuitee
M
Margret couple nl
9
Pros:

Comfort

Cons:

Zwembad overvol

2026-05-26 via Nuitee
K
Kady family_with_children fr
10
Merveilleux
Pros:

Je ne sais quoi dire tellement cette établissement est incroyable l’un des meilleurs que j’ai fait les chambres sont grande luxueuse et bien équipé. Le personnel adorable. L’hôtel est bien situé. Je reviens dans quelques jours dans l’un des autres hôtel du complexe et j’ai hâte 🤩

Cons:

J’ai tout aimé

2026-05-26 via Nuitee
E
Eunyoung extended_group jp
10
2026-05-23 via Nuitee
M
Marcel solo_traveller au
9
Consistency
Pros:

We stay here everything we come to Korea. The service, the comfort, the cleanliness and the space is fantastic.

Cons:

Nothing.

2026-05-23 via Nuitee
M
marvinryanc Family
10
Great experience.
Pros:

Great hotel, super spacious rooms, good food, exceptional service. And thank you to Vlad for making sure we get to the airport hassle-free.

2026-05-17 via Tripadvisor
A
ADAOBI solo_traveller gb
10
Great stay, spacious suite, attentive and helpful staff. Fantastic breakfast!
Pros:

Wonderful property. Very spacious comfortable rooms.
Attentive and helpful staff.
Great breakfast with lot of excellent choices.

Cons:

The location even though it was very close to transport links.

2026-05-13 via Nuitee
G
Getaway65641345349 Business
10
Great Staff
Pros:

All staffers at the Mercure are super nice and very attentive

2026-05-12 via Tripadvisor
E
E8214IOpetera Family
10
Great for families; good value for size and excellent location
Pros:

We are a family of five (two adults, one child, and two infants) that stayed in the two-bedroom/two-bathroom suite for 16 nights. The hotel is very well situated with convenient walking distance to Yongsan and Sinyongsan Stations. We were able to get to nearby attractions such as Hongdae and Myeongdong in four subway stops. The hotel also offers free parking, which was great for us since we also had a rental car for the duration of our stay. Views from the upper floors are excellent. Our suite was on the 29th floor and we had panoramic views of Yongsan, Han River, and Yeouido.

While the Grand Mercure lobby is smaller than the neighboring Ibis Style, it still felt grand with its high ceilings. It was also very welcoming, due mainly to the hospitable staff. We walked in with three crying children that were jet lagged and sleep deprived after our 13 hour flight to Seoul. Despite the chaos, the staff remained calm and were quick to help. Special shoutout to Vlad M. at the concierge counter. He was the first staff member to greet us and help get us situated. He had a great attitude and helped us transport all of our luggage from our car to our room. He was also our final touch point at the hotel as he helped transport all of our luggage to the car prior to our departure. Great experience from arrival to departure. He is a standout young gentleman with a good work ethic and service-minded attitude. I hope management recognizes him for his exceptional service.

The two-bedroom suite was well appointed with a full set of kitchen appliances (refrigerator, microwave, dishwasher, oven), washer/dryer, as well as cookware, plates, and utensils. This made it especially convenient for when we wanted to prepare a meal in the room. Maid service was quick and reliable with it usually completed by the time we returned to our room after the day. We have two infants and the hotel was able to provide two cribs for a fee. This was a huge help. They were also able to accommodate our humidifier and air purifier requests.

The hotel has excellent dining options as well as room service options. We opted for daily breakfast at the hotel in the Executive Lounge. It had a full array of Western and Korean dining options. We enjoyed it for the duration of the stay. What made it even more enjoyable was being greeted by Ally (Allie) L. at the entrance almost every single day at 6:30AM-7:00AM. She had the warmest smile and was very hospitable despite it being very early in the day. She was quick to adjust the table to make room for our twin stroller so that our family could eat comfortably. She always wished us a great day as we left to start our day. She became a part of our daily routine and we would notice when she was not there on her days off. On our final day, we had to take a photograph with her and she even gifted our son a Drako doll (the mascot of Seoul Dragon City that my son had been asking me for since the start of our trip). She greatly improved our stay at Grand Mercure and I hope the management recognizes her for her exceptional service.

Pricing was reasonable relative to competing properties in Seoul and the size of the room (~1,200 SF). We opted for the flexible rate but it would have been more affordable had we done the advance pay rate.

We plan to return on our next visit to Seoul. Highly recommended to anyone considering a stay here!

2026-05-11 via Tripadvisor
A
Allyson solo_traveller us
10
I would recommend
Pros:

Amazing breakfast buffet, nice staff, large room, clean facilities, close to the subway stations.

Cons:

Not too much around except IPark Mall

2026-05-08 via Nuitee