Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
ATM/banking
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Proximity to old town
Variety at breakfast
Cons:
Small rooms
Late check-in
Maintenance issues
Poor Wi-Fi
Issues with cleanliness

Categories

Cleanliness
5.4
Mixed feedback on cleanliness, with some rooms being clean but several complaints including presence of spiders and a need for renovation.
Service
7
Generally positive remarks on staff helpfulness, though there were notable issues with check-in times and room preparedness.
Location
8.6
Location was highly praised for its proximity to the old town, attractions, and dining options.
Room Quality
5.5
Rooms were critiqued for their size and outdatedness with several minor maintenance issues highlighted.
Amenities
6
Basic amenities were provided but some guests were dissatisfied with issues such as poor Wi-Fi quality and lack of spa services.
Value for Money
5.9
Guests were split on value, some considering location justification for the price, while others were disappointed by room quality and maintenance.
Food and Beverage
7.1
Breakfast received mixed reviews; while some appreciated it, others found the quality and variety lacking and items cold.
Overall Experience
6.7
Guests' overall experiences varied, with location and staff service being positives, but let down by room and amenity quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 11:24

Property Description

Terrace and Garden Views
Enjoy stunning views from the terrace and garden, providing a peaceful retreat at Heritage Hotel Gate of Sarajevo.

Dining and Entertainment Options
Indulge in delicious meals at the restaurant or grab a quick snack at the coffee shop. Unwind with a drink at the bar/lounge and make use of room service for added convenience.

Convenient Amenities
Benefit from complimentary buffet breakfast, free Wi-Fi, and room features like flat-screen TVs and minibars. The hotel also offers services like dry cleaning, a 24-hour front desk, and a roundtrip airport shuttle for a surcharge.

Immerse yourself in the heart of Sarajevo's charm with famous landmarks just a short walk away. Book your stay at Heritage Hotel Gate of Sarajevo for a memorable experience.

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SJJ

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 13 reviews
Cleanliness: 5.4
Service: 7
Location: 8.6
Room Quality: 5.5
Amenities: 6
Value for Money: 5.9
Food and Beverage: 7.1
Overall Experience: 6.7
N
Natalia F
8
Pros:

I am so glad I booked Hotel Gate of Sarajevo during my short visit to Sarajevo. I was picked up at the airport the night of my arrival by Nadir and upon hotel arrival, friendly Nadina checked me in. This is a no frills hotel but the room was perfect in size with a comfortable bed and I liked the wall decorations of different Sarajevo sights. MThe location is a 7 minute walk to Bascarsija where you immediately see the famous Sebilj fountain. The breakfast offered is decent. It was nice to come back after a day of sightseeing and sit in the lobby and talk to Nadir and Nadina. Thank you for the souvenir notebook and pen. I hope to visit Sarajevo again soon. : )

2021-12-10 • via Nuitee
B
bülent
10
Super
Pros:

The hotel is next to the old city, nice and clean place, I recommend

2021-07-29 • via Nuitee
V
Verified traveler • family
6
Pros:

Did not have twin room as booked and confirmed with travel agent prior to travel. Room so small the bed had to be moved in order to access bathroom. Beds excessively hard, mattresses attached to base making it impossible to tuck in sheets. When moved to different room for the next night, there was no way of blacking out the skylight. Staff were pleasant.

2019-09-14 • via Nuitee
S
Stefan
8
Pros:

Very nice hotel. Great room with super comfort.
The local are is rather boring though.

2018-08-10 • via Nuitee
A
Alex
8
Good location for exploring old town
Pros:

Good hotel situated just round the corner from the old town section of Sarajevo. Room was nicely appointed and staff were friendly and helpful.

Only a 10 minute walk from the cable cars which is well worth it.

2018-08-07 • via Nuitee
J
Jessie
4
small hotel in the old part of town
Pros:

The location of this hotel is great but the owner and the staff have a lot to learn still about service.

2018-06-27 • via Nuitee
E
Edward
10
Very good location, cozy place
Pros:

A minor glitch due to overbooking at check-in was promptly solved and this was the beginning of a great experience.
Breakfast and wifi excellent.
I highly recommend this hotel.

2018-04-07 • via Nuitee
M
Megan
10
Absolutely perfect
Pros:

This was an amazing hotel. Super clean, beautiful room, comfy bed, great breakfast, friendly and helpful staff (they called a taxi for me even though I had checked out a few hours before), only a few minutes walk to the city centre for the markets.

2018-03-21 • via Nuitee
R
Riina
10
Pros:

Such a lovely hotel. Very friendly staff! Good location.

2018-03-05 • via Nuitee
A
ali
10
güzel
Pros:

otelin yeri ve sakinliği çok güzel.

fiyat olarak gayet başarılı kahvaltısı da fena değildi

odası çok küçük ama idare eder.

2018-02-27 • via Nuitee
A
AG
8
Pros:

- the host is very friendly and helpful e.g made a packed breakfast when we had to check-out of the hotel before breakfast hours

- may need to chase the hotel a few times before getting a reply on email

2017-08-23 • via Nuitee
V
Verified traveler
6
Good basic hotel
Pros:

Easy to arrive by car, within walking distance from historic sights in Sarajevo. Modern, clean rooms.

2017-08-15 • via Nuitee
M
Mikolaj
10
Pros:

Recently opened cozy hotel with excellent location. Its proximity to the historic center of Sarajevo makes it an excellent choice for all visiting the capital of Bosnia and Hercegovina. Contrary to many other accommodation places in Sarajevo situated on slopes and at steep streets, this hotel is easily accessible, which is an obvious plus. Rooms are rather small, but very tidy, arranged in Bosnian style. The staff composed of young people is extremely nice and very helpful with attentive attitude to the guests needs. Highly recommend!

2017-07-23 • via Nuitee