Aloft by Marriott Cleveland Airport

My company (an airline) often houses our employees at this hotel, but this was my first experience at the Aloft airport in Cleveland. I have stayed at many Alofts over the years, and you can always expect a clean and comfortable stay. However, I need to specifically acknowledge the excellent staff at this particular property.
I have never felt the need to rush to TripAdvisor to rave about a business until now. Upon checkin we were greeted by front desk staff with a smile, with humor, with genuine interaction. I wish I got the name of the front desk associate at the time, but even when I had to return to her because my key didn’t work she gave me an adorable little gift of chocolates for my trouble. She was just fantastic.
A few hours into my night I decided to have a meal and drink at the hotel’s restaurant. Twyla was my bartender/server, and I’m certain that anyone who has interacted with her has left absolutely smitten. Aside from her excellent customer service, it was obvious that Twyla has an amazing gift when it comes to customer service. We chatted for hours about music, concerts, television shows, travel, you name it! After a hard day of work it was so refreshing and welcoming to have an interaction with someone who cares about their guests this much.
I happen to be coming back to Cleveland in a few weeks for a family weekend and I’m undoubtedly going to suggest returning to the airport Aloft for our visit. It takes so little to make a guest feel valued and welcome, and my experience here left me with a sense of overwhelming positivity. Thank you to this staff, please keep doing what you do best!

Very comfortable, convenient, easy access to coffee in the morning and a bar for a drink at night. nice sized property where you don’t have to walk for Miles to get to your room.

Dry comfortable, clean, and modern. Love the vibe. Exceptional staff.

The front desk person was very pleasant at check-in.

Staff cheerful, fun and helpful. Love the circular kiosk in the middle of the lobby.
Fresh architecture of rooms is what drew me there. Love the desk in front of the window too.
Free entertainment in the evening is brilliant. Love the total ambiance unlike any hotel I’ve ever stayed in!
Thank you for giving me the opportunity to say thanks. I loved my short stay!

LOCATION to Hopkins Int and Burntwood Tavern next door
Shuttle service good

Shuttle service was horrible. They should not have airport in the name it’s very deceiving & not efficient

This is the ONLY place to go when staying overnight to fly out of Cleveland. You will be greeted by Twila and Evelina....Two of the friendliest people you will meet. They will do anything for you to make you feel at home here. My wife and I love chatting with them while having a cocktail and playing pool in the lobby. Rooms are always clean and comfortable. The shuttle drivers are courteous and always on time. Burntwood Tavern is literally next door for lunch/dinner/drinks and you get 15% off of your bill for staying at the Aloft! We've stayed at ALL of the airport hotels, and would not think of staying anywhere else.

Room had odor, peeling paint, made service wasn’t completed

Great hotel, close to the airport, quiet and awesome vibe

Great place to stay

As an extremely loyal Marriott Ambassador Elite member I opted to pay over $250 a night for this property. My mistake.

I’m sure it is a great hotel for dog owners, as you are greeted with free dog snacks as you enter the hotel and before you reach the reception desk.

I quickly realized it is very subpar hotel for Bonvoy members.

The following is the Marriott program for Elite Bonvoy members.
Welcome Benefits for Aloft Properties:
• 500 Marriott Bonvoy® Points per stay
• A food and beverage amenity per stay
• Or breakfast in the restaurant per night of stay for the member +1

Ambassador elite members are also promised a welcome gift upon check-in

Greeted by the front desk agent (Olina) there was never any mention of Bonvoy status, which is rare in the over 100 nights per year I spend Marriott properties. Instead I was handed a $10/night meal voucher and a wrapped bottle of Aquafina.
When I inquired as to if the voucher was for a complete breakfast, she stated it was for whatever was on their menu board and the balance would be charged to my room. Generally speaking, the offerings were extremely poor and ridiculously over priced ($8 for a waffle).

Upon arriving in the room, we found a note stating we would likely receive a request for survey (assuming from Marriott) after checking out asking for feedback on how they could improve their service.

The note also requests that guests reach out BEFORE YOU LEAVE directly to the hotel with any problems so they may address. Upon reading the note I went down to the front desk and asked Olina have Patricia Bella (GM) reach out to discuss the disconnect with Bonvoy program. I left my room and phone number for her to contact me. I never heard from Ms. Bella.

The hotel is more than chaotic. The lobby resembles a poorly merchandised 7-11. The gym and pool area have no towels and the rooms barely have any either. The doors in each room slam very loudly and the overall feeling is very sterile. The TV system is a mess, with no interactive channel guide, having to scroll through every channel to find content you want to watch. The hotel also has the spunk to charge a $4.00/Night “Facilities Charge”…I guess for the free dog bones.

Clearly this franchised property enjoys the benefit of booking through the Bonvoy property but has little interest (or accountability) to honoring Marriotts commitments to its most loyal guests. Loyalty has its drawbacks, especially at $250+/night

But there’s plenty of dog bones if they can hold you over until lunch.

Very convenient to the airport, very clean, friendly and knowledgeable staff, nice, modern rooms with everything you need even if small.

Front desk was always so helpful!