Hotel Punto MX

Hotels
8.5 (1772 reviews)
47 Republica de Uruguay , Mexico City , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable stay
Cons:
Small rooms
Inconsistent food quality
Issues with bathroom facilities

Categories

Cleanliness
8.33
Generally clean, though some rooms reported issues with bathroom tap water.
Service
9.3
Staff were helpful and attentive during the stay.
Location
9.34
Perfect location, close to attractions yet quiet.
Room Quality
7.79
Rooms reported as small with some discomfort in bedding.
Amenities
8.32
Amenities available, but gym was reported as lacking.
Value for Money
8.78
Good value for the money, though some felt food prices were high.
Food and Beverage
7.33
Food quality varied, with some reports of poor breakfast experience.
Overall Experience
8.8
Satisfactory overall experience with notable strengths and a few weaknesses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:44

Property Description

Central Location and Modern Amenities
Hotel Punto MX, located in the heart of Mexico City, offers free WiFi and is just a short walk from Zocalo Square. The hotel boasts a fitness centre and is conveniently close to attractions like the Metropolitan Cathedral and San Juan Market.

Comfortable Rooms with Stunning Views
Each guest room at Hotel Punto MX features a flat-screen TV and a private bathroom. Some rooms even offer picturesque city views, providing a relaxing and enjoyable stay.

Delicious Dining Options and Exceptional Service
Guests can enjoy a continental or buffet breakfast at the hotel's restaurant, which specializes in authentic Mexican cuisine. The friendly staff, fluent in English and Spanish, are available 24/7 to assist with any needs and provide valuable local tips.

Experience the best of Mexico City at Hotel Punto MX - book your stay now for a memorable and convenient trip!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for MXN 154.39 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1772 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
V
Veronica • couple • us
10
Pros:

Location

Cons:

Beds are to hard

2026-04-17 • via Nuitee
A
Alinn • family_with_children • mx
9
2026-04-16 • via Nuitee
P
Philippe • extended_group • fr
9
Emplacement géographique idéal
Pros:

En plein centre historique de Mexico (Zocalo), ce joli hôtel est idéalement situé pour découvrir, à pied, la ville de Mexico. Les chambres étaient très propres et le personnel chargé de l’accueil, sympathique et disponible. Nous avons pris le petit-déjeuner tous les matins de notre séjour et franchement cela valait le coup car très bon, beaucoup de choix et le personnel de salle était très attentionné.

Cons:

Pas de place de parking. Salle de sport fermée. La terrasse sur le toit de l'hôtel mériterait d'être refaite.

2026-04-15 • via Nuitee
D
Disha • couple • de
1
We chose to stay only because we were exhausted from travel, but we felt unwelcome and disrespected
Pros:

Some of the staff members were helpful despite our experience with Marcus and his female colleague at the front desk, as well as their manager.

Cons:

My stay at Hotel Punto MX was the most unprofessional experience I have encountered in years of travel. While the building is well-located, the management culture and front-desk behavior are unacceptable and, in my opinion, predatory.

1. Attempted Contract Circumvention: Upon arrival, we noticed a significant price drop for a superior room compared to what we had paid for our "Executive" room. The front desk staff, Marcus, suggested that the "solution" to help us was to cancel our non-refundable Booking.com reservation and re-book directly with the hotel. This was deceptive and dangerous financial advice; had we followed it, we would have been charged a 100% cancellation fee by the platform while paying the hotel separately. When I later confronted the manager about this attempt to bypass the booking platform, she explicitly replied, "Yes, we can [do that]," confirming this is a standard, albeit unethical, property policy.

2. Harassment and Mockery from Staff:
The staff member, Marcus, was incredibly condescending. When we raised legitimate concerns, he laughed in our faces and mockingly offered a "free cheesecake" as a solution to a serious service complaint. He refused to provide his name initially and actively gatekept the manager, claiming she "might not be willing to talk to us." Even after the manager became involved, we never received so much as a basic apology from Marcus for his initial rudeness and mockery.

3. Empty Management Promises:
The manager was cold and dismissive. To end the confrontation in the lobby, she claimed she would "take care of us" during our stay to rectify the situation. This was a total lie. We received absolutely nothing—no follow-up, no service recovery, and no gesture of goodwill. It was a clear tactic to silence us so she could disappear.

Conclusion: The leadership at this hotel lacks integrity.

2026-04-15 • via Nuitee
C
CATALINA • solo_traveller • mx
10
Pros:

Excelente Ubicación. Atención de primera

2026-04-15 • via Nuitee
D
Daniel • family_with_children • us
10
Great Hotel
Pros:

Arrived late night, really just booked it to have a place to sleep and head out the next morning. It was close to the location i needed, upon arrival, i was met with a smile and great service. Hotel room was average size but clean and comfortable. Hotel is modern and clean, would stay here again.

Cons:

Nothing that I can think of. Was a quick overnight stay.

2026-04-14 • via Nuitee
J
Jean-François • solo_traveller • fr
9
Pros:

L'emplacement dans le centre historique de Mexico, le personnel chaleureux , compétent, très réactif à vos demandes

Cons:

Difficultés pour avoir de l'eau chaude; problème vite réglé par le personnel; manque de fenêtres dans les chambres

2026-04-13 • via Nuitee
A
Ana • family_with_children • us
9
2026-04-13 • via Nuitee
G
Gabriela • extended_group • es
8
2026-04-09 • via Nuitee
I
Itzel Alejandra • couple • mx
10
Buen hotel en el centro historico de la CDMX
Pros:

Muy buen ubicado en el centro historico de la CDMX. Llegas caminando a muchos lugares y el metro esta cerca.
La habitacion tenia una vista encantadora y estaba muy cerca de unos deliciosos tacos.

2026-04-07 • via Nuitee
M
Maria • couple • de
10
Immer perfekt
Pros:

Alles

2026-04-07 • via Nuitee
I
ISAURA DANIELA • family_with_children • mx
10
Volvería a elegir este hotel
Pros:

Excelente ubicación, amabilidad del personal en todo momento, desayuno rico

2026-04-06 • via Nuitee
C
Carlos • family_with_children • cr
7
Bien
Pros:

La ubicación

Cons:

Había que insistir con la mucama todos los días para que nos pusieran los artículos e limpieza, eso es algo que se debe hacer sin pedirlo por el huésped.

2026-04-06 • via Nuitee
A
Ana • extended_group • us
10
2026-04-04 • via Nuitee
C
Chien Cheng • couple • tw
10
2026-04-03 • via Nuitee
R
Roberto • solo_traveller • us
10
Nice lindo
Pros:

Todo everything

Cons:

Everything

2026-04-02 • via Nuitee
A
Anacleto • couple • us
10
Pros:

The room was really clean and nice.

2026-03-31 • via Nuitee
V
Victoria • couple • us
10
Overall we had an amazing quick trip. We had the bathtub room and it was amazing
Pros:

It was clean!

Cons:

The tv didn’t work like other hotels as far as being able to stream Netflix or other things

2026-03-31 • via Nuitee
M
Marina • couple • us
10
Nice personal, wonderful breakfast and a comfortable room with everything we needed
Pros:

It had everything we needed, it was comfortable and clean

Cons:

The internet connection was lost for a couple of days and that caused me trouble with work. We were told it was a problem with the internet company

2026-03-31 • via Nuitee
C
Carlos • couple • cr
8
2026-03-30 • via Nuitee