Hôtel de la Cigogne

Hotels
•
Relais & Châteaux
8.8 (1370 reviews)
17 Place Longemalle , Geneva , ch

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Cons:
Inconsistent room quality
Poor service communication
Breakfast issues

Categories

Cleanliness
7.58
Multiple reviews mentioned discomfort and noise that could indicate issues with cleanliness.
Service
9.05
Mixed reviews; some positive mentions of staff, but significant complaints about service efficiency.
Location
10
Consistently praised in multiple reviews for its excellent positioning.
Room Quality
7.04
Significant complaints about inconsistencies and discomfort in room quality.
Amenities
9.07
Mentioned positively, with partnerships that enhance guest offerings.
Value for Money
9.53
Overall good value for the location and service quality offered.
Food and Beverage
8.58
Some mention of breakfast issues; restaurant had poor service regarding corkage.
Overall Experience
9.57
Mixed, but overall experience boosted by location and staff friendliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:09

Property Description

Historic Elegance and Modern Comforts

Featuring period furniture in all rooms, Hôtel de la Cigogne offers an elegant stay in the heart of Geneva. With HD Led TVs, free WiFi, and air conditioning, experience a blend of history and modern amenities.

Gourmet Dining and Impeccable Service

Indulge in gourmet seasonal cuisine in the Belle Epoque ambiance of the on-site restaurant. Enjoy 24-hour room service and a delicious continental breakfast during your stay.

Concierge Assistance and Valet Parking

Make the most of your visit with concierge services and convenient valet parking. From sightseeing recommendations to seamless parking, let us take care of the details for you.

Book your stay at Hôtel de la Cigogne now for a memorable experience in Geneva.

Important information:

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 49 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 45 per person per night when using an available cot.
    People no matter the age stay for CHF 95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1370 reviews
Cleanliness: 7.58
Service: 9.05
Location: 10
Room Quality: 7.04
Amenities: 9.07
Value for Money: 9.53
Food and Beverage: 8.58
Overall Experience: 9.57
F
FB D • family_with_children • pt
6
O hotel não corresponde aos padrões esperados de uma unidade de cinco estrelas.
Pros:

Pela positiva, a localização é excelente e extremamente conveniente para explorar a zona envolvente. A equipa foi também um dos pontos altos da estadia — sempre extremamente simpática, acolhedora e prestável. O hotel tem um ambiente clássico, com uma estética vintage que lhe confere algum charme e personalidade.

Cons:

Alguns aspetos foram profundamente dececionantes. O pequeno-almoço é fraco, com pastelaria de baixa qualidade e uma surpreendente ausência de opções básicas como queijo ou fiambre. As comodidades do quarto eram insuficientes para um hotel de cinco estrelas — nem sequer disponibilizavam itens essenciais como escova de dentes ou pente. O conforto também deixou a desejar, já que tanto as camas como as almofadas eram de fraca qualidade, dificultando um descanso adequado.

Além disso, muito do mobiliário apresentava sinais evidentes de desgaste. Por exemplo, a alcatifa estava bastante usada e as cadeiras tinham manchas e tecido visivelmente deteriorado, o que prejudicou significativamente a sensação geral de luxo.

2026-02-12 • via Nuitee
I
Ismail Gokhan • couple • tr
9
2026-02-11 • via Nuitee
T
Tonja • solo_traveller • ch
8
2026-02-11 • via Nuitee
N
Nick • couple • gr
8
2026-02-10 • via Nuitee
M
Michel • couple • mc
10
L’hôtel idéal au pied de la vieille ville
Pros:

Son charme exceptionnel

2026-02-09 • via Nuitee
K
Kamil • couple • ru
10
2026-02-09 • via Nuitee
D
Daniel • family_with_children • ch
6
2026-02-08 • via Nuitee
A
Arwa • couple • bh
9
2026-02-08 • via Nuitee
A
Arwa • couple • bh
9
2026-02-08 • via Nuitee
A
Ahmed Erfan • extended_group • sa
10
Pros:

The hotel itself is amazing. The staff are amazing and to be honest it felt like a dream thank you so much.

2026-01-30 • via Nuitee
M
Maggie • couple • pt
7
2026-01-29 • via Nuitee
R
Rafael • solo_traveller • au
4
Good location, good room but terrible service. Any staff tha was French was arrogant poorly trained, poor sills to speak
Pros:

The staff was rude and poorly trained, the French speakers were very arrogant and incompetent. They ca poorly speak English and never made any effort to be polite towards customers…

Cons:

The staff and how the room was cleaned

2026-01-29 • via Nuitee
I
Imola • couple • ch
10
Très bel endroit au cœur du centre de Genève
Pros:

L’emplacement, la qualité du service personnalisée, les dimensions de la chambre, le confort de la literie, la courtoisie du personnel, le petit-déjeuner en chambre, la propreté impeccable

Cons:

Rien

2026-01-28 • via Nuitee
N
Natalia • solo_traveller • cy
5
If you like Relais & Châteaux - avoid this hotel
Pros:

Location

Cons:

The room was not as on the photos. It was without the walk in shower, but it was clean. The restaurant food is below average - veal piccata was hard to cut and chew; when the waiter was taking my plate he didn’t even ask why I didn’t eat it. I absolutely do not recommend the hotel’s restaurant. When I asked for the late check out at 1 or 2 pm I was told that I have to pay the full price for one night.

2026-01-28 • via Nuitee
N
NACİYE • couple • tr
8
Pros:

servis güzeldi

Cons:

oda duvarları çok yüksekti camdan dışarısı görünmüyorrdu

2026-01-27 • via Nuitee
C
chariton • couple • cy
10
Ordered room service and it was divine!
Pros:

In the perfect location close to the shopping area
Rooms were spacious and a fire place lit on demand

Cons:

Can’t say there is something I didn’t like

2026-01-25 • via Nuitee
Y
Yulia • family_with_children • ru
2
Pros:

Расположение

Cons:

В комнате постоянно сильно пахло сигаретами, было очень шумно, невозможно было спать и очень душно

2026-01-25 • via Nuitee
A
APARECIDO BEIJAMIN • couple • br
7
Pros:

Localização e limpeza

Cons:

Meio claustrofobico, dava impresssão de ser um porão

2026-01-22 • via Nuitee
G
Gerald • extended_group • fr
10
2026-01-22 • via Nuitee
C
Claudio • couple • it
2
Da migliorare Accomodation
Pros:

Posizione

Cons:

Camera terribile
Room
64

2026-01-20 • via Nuitee