Hilton Garden Inn North Phoenix Scottsdale

front desk people were welcoming
dinner at the restaurant had polite server
one item on menu--not good

My reservation was made by Mayo Clinic, & they were paying for my stay also. When I arrived, on 3/1/26, I was asked for a credit card, when I asked why, I was told it was just for a $100 hold, in case there were any damages, when I checked out it would be credited back to my card. That never happened. I was immediately charged $640.10, when I checked in, then card was charged another $640.10, on 3/4/26 when I checked out. I noticed the charges on 3/5/26. I called & spoke to Gigi, she said she has no idea why “they” did that she could see where it was supposed to be charged to Mayo. So she was crediting my card for both charges. Only 3/1, was credited, immediately. I had to call a total of 3 times before the 2nd one was credited. The 2nd time I called, the lady that answered the phone wouldn’t let me talk to Gigi, she never asked who I was, she just asked if I was double charged for my stay, like it’s something that happens regularly. When I arrived, my room was dirty, floor hadn’t been swept, or mopped, the sheets had not been changed on the bed. I didn’t call to complain, until I noticed that there was long black hair all over the shower floor, & there were 3 coffee cups lids, 1 unwrapped, 2 wrapped but stuck together with something sticky that was all over the counter by the coffee maker. They sent Jack Head of housekeeping, to clean, (he was the nicest person I met while there). They gave me points on my Hilton account & a free breakfast, but this was all before I knew they had charged me for the stay, & then double charged me, for something that MAYO clinic was paying for. I don’t know what kind of scam this hotel is running but evidently I’m not the only one who has had issues. The only other good thing besides Jack, was the breakfast I had was excellent.

It’s clean and comfortable, the food is good. It was ideally situated near the Musical Instrument museum and many restaurants. The staff were very pleasant and helpful.
But crazed designers were set loose in creating our non- functional room, which was inappropriate for seniors or anyone with bad knees, a normal neck or shorter people. I wanted a disability room but they were sold out. ( Hilton, please include more of these rooms.)
The room was dark, with only two small lamps plus a linear mood light in the desk divider/headboard. No bedside lamps, so forget reading print material. The woven plastic blind cord controls could only be reached by kneeling on a sofa to adjust them. Nope, not of you’ve got bad knees! Plus my husband couldn’t find the blackout cord so he’s piling pillows above the sofa trying to block out the light. The place was fairly recently remodeled but one of the bottom cord stays was already broken so the two cords were tangled together. The TV is at a 90 degree angle from the bed: not comfortable or ergonomic for anyone. No designated place to put your luggage unless you use the low couch. Then you have no place to sit. There was a low square bench in the office area but I had other fragile things to put on it. The hotel has no luggage racks available.
The bathroom is spacious but the light is dim if trying to look in the 3’ distanced mirror for pierced earring insertion: it’s difficult. The square rain shower fixture is about 7’ up and parallel to the ceiling. I’m ~5’3”. So the fixture is about 2’ from my hair and even farther from my nether regions. How does one rinse the soap off well? Why can’t they give guests what they want, which is a night light in the bathroom, racks or shelves for luggage, a shower fixture with a directional spray, an ergonomic TV? And a bidet if I was wishing for the ultimate.
I wouldn’t choose to stay here again.

Great room, overall a comfortable stay for some business around town.

Hotel generally clean.

The hotel was in a nice location (restaurants, shopping, and major freeway were all located near by). Staff was very friendly and professional.

The day manager, Johnathon was wonderful. He was very accommodating & as a TA & travel Nurse, I appreciated his hospitality

Its nwar mayo hospital

Everything

Location was good

This location worked well for us placing us in between both of our kids. Easy to access. I'm tired of paying for parking but I know it's something to expect everywhere.

It’s fairly new. Room was modern.