Best Western Plus Roland Inn & Suites

Hotels
•
Best Western Plus
8.6 (745 reviews)
333 Roland Ave , San Antonio , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Clean rooms
Cons:
Poor cleanliness in public areas
Inconsistent service quality
Limited breakfast options

Categories

Cleanliness
8.1
Lobby restrooms were disgustingly dirty and room issues were reported.
Service
9.1
Staff was helpful and friendly, except for one rude receptionist.
Location
9.1
Good location close to Frost Arena, with a convenient breakfast.
Room Quality
8.6
Rooms were generally good, but had some maintenance issues.
Amenities
8.1
Pool was too cold and breakfast lacked variety.
Value for Money
9.1
Good hotel for the price with free breakfast and parking.
Food and Beverage
7.6
Breakfast options were insufficient and ran out of food.
Overall Experience
9.1
Despite some issues, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:02

Property Description

Modern Comfort and Convenience

Nestled in San Antonio, just a stone's throw away from the renowned San Antonio Spurs, Best Western Plus Roland Inn & Suites is a haven of modern comfort and convenience.

Relaxation and Recreation

Unwind by taking a refreshing dip in the outdoor swimming pool or enjoy a leisurely evening at the shared lounge. With free private parking and free WiFi, relaxation and recreation are just a step away at this 3-star hotel.

Delightful Dining Options

Start your day right with a delicious buffet breakfast and later treat yourself to a drink at the snack bar. Whether it's for work or leisure, Best Western Plus Roland Inn & Suites caters to all your needs seamlessly.

Book your stay now at Best Western Plus Roland Inn & Suites for a memorable experience in San Antonio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 745 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9.1
P
Praveena • family_with_children • us
10
I will trust BW plus and book again
Pros:

It was delicious and filling

Cons:

None

2026-10-15 • via Nuitee
M
Monica • couple • us
6
Pros:

Convenient

Cons:

Coffee maker was broken. And when broken shade was reported, they could not fix because of staff shortages.

2026-10-14 • via Nuitee
D
Deandria • couple • us
1
Horrible
Cons:

We had to switch rooms twice. The first room had a really bad smell and the toilet handle was broken. The second room had dirty walls and the sink was leaking. It was a horrible experience

2026-10-10 • via Nuitee
A
Adriana • solo_traveller • us
10
Really enjoyed my stay.
Pros:

Love staying at this hotel. Very clean, very courteous staff. Excellent breakfast selection.

Cons:

The bed mattresses were not in good shape. They were bulky and woke up feeling body aches.

2026-10-08 • via Nuitee
K
Karla • family_with_children • us
9
2026-09-14 • via Nuitee
J
Juan • family_with_children • us
7
2026-09-08 • via Nuitee
M
Marisela • family_with_children • us
10
2026-09-04 • via Nuitee
A
Andres • couple • us
8
2026-09-02 • via Nuitee
D
Diana • family_with_children • us
8
It’s was in the best location close to the door by parking .
Pros:

Breakfast was amazing . The cost was affordable. Location of room was amazing .

Cons:

I didn’t like the shower how it got water everywhere. It was very slippery maybe could use a large mat so it’s not too slippery. I asked for more sheets and blankets didn’t get them.

2026-08-19 • via Nuitee
V
valeria • solo_traveller • mx
8
FALTA DE ESENCIALES
Pros:

Esta amplio buena ubicación, dias tranquilos

Cons:

Que no dejaban los suficientes suministros como shampoo, acondicionador almohadas cobijas y toallas sabiendo que eramos 5 personas y solo eran 3 toallas había que pedirlas y bajar por ellas porque era una sola persona en recepción el primer día no pasaron a hacer el aseo y no supieron decirnos porque cuando salimos estaban con en carrito de aseo en la habitación de a lado. Estancia de familia de 5 4 noches

2026-08-13 • via Nuitee
R
Ronald • solo_traveller • us
9
Comfortable hotel, good breakfast, friendly staff. I’d stay again
Pros:

The property was well maintained and seemed fairly new. The room was very nice and clean, although the glass shower door was missing a handle, it was still manageable.

Cons:

Even though it was very easy on and easy off the fwy, the area was not very desirable. Directly next door to the hotel was a Whataburger and I didn’t feel safe sitting inside eating and I’m a retired police officer. The hotel property itself was very good and well lit, so I felt safe leaving my truck in the parking lot.

2026-08-11 • via Nuitee
C
Christo • family_with_children • us
7
Stay was good, but the purpose of having in premises car charging station did not workout.
Pros:

The electric car charge in the hotel did not work. I booked this hotdl for that very purpose.

Cons:

The car charger did not work

2026-08-10 • via Nuitee
J
Jenniffer • family_with_children • us
10
2026-08-09 • via Nuitee
M
Maria • family_with_children • us
10
2026-08-05 • via Nuitee
P
patricia • family_with_children • us
10
Pros:

Everything near especially downtown and very quiet area.

Cons:

Breakfast they closed by 9 and it doesn’t give u enough time I noticed that a lot of people were not happy of that.

2026-08-04 • via Nuitee
A
Aned • family_with_children • us
10
Great stay with friendly staff, clean rooms, and a convenient location. I would definitely stay here again.
Pros:

The hotel was clean, quiet, and comfortable. The staff was friendly and helpful, and the check-in process was quick and easy. The location was convenient, and breakfast was a nice bonus.

Cons:

I didn't have any issues during my stay. Everything met my expectations.

2026-08-03 • via Nuitee
J
Jose • solo_traveller • us
10
Pros:

Todo bien

Cons:

Todo muy Bien

2026-08-03 • via Nuitee
S
Selvakumar • family_with_children • us
3
2026-08-02 • via Nuitee
M
Maria Clarissa • family_with_children • us
8
2026-07-25 • via Nuitee
J
Jorge Luis • solo_traveller • mx
10
Pros:

We had a wonderful stay at this hotel. The entire staff was friendly, welcoming, and always willing to help. Everyone made us feel comfortable from the moment we arrived.
A special thank you to José, who went above and beyond to make our stay even better. His kindness, professionalism, and outstanding customer service truly made a difference.
The hotel was clean, comfortable, and provided a great overall experience. We would definitely stay here again and highly recommend it to anyone visiting the area.

Cons:

The only disappointment was the Tesla charger. It has been reported as damaged since February 2026 and still has not been repaired. Unfortunately, it continues to be listed as available on the hotel's website, which can be misleading for Tesla owners who choose this hotel expecting to charge their vehicles. We hope this issue is resolved soon, as it would make an otherwise excellent stay even better.
Thank you for making our trip so enjoyable!

2026-07-23 • via Nuitee