Spirit Holbox

Hotels
•
Independent
8.4 (933 reviews)
Calle Zargo & Calle Torito, Mz 93 Prd 2, Isla Holbox, QROO, 77310 , Isla Holbox , MX
52-1998-1894816

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Facilities

Free breakfast
Free WiFi
Terrace
Garden
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Wheelchair accessible
Snorkeling nearby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.43
Room was smelly, not clean, and had maintenance issues.
Service
9.4
Fast and effective responses to noise complaints; friendly and attentive staff.
Location
8.94
Ideal location away from the center for tranquility.
Room Quality
7.39
Some issues related to cleanliness and maintenance.
Amenities
9.42
Great pool facilities and rooftop bar.
Value for Money
7.88
Mixed reviews; some guests felt they overpaid for the conditions.
Food and Beverage
8.93
Breakfast could improve but overall positive dining experiences.
Overall Experience
8.8
While some aspects were disappointing, the positives outweighed the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:30

Property Description

Experience the ultimate tropical getaway at Spirit Holbox, your home away from home nestled just steps from pristine beaches.

Unwind in Style
Indulge in soothing onsite massages or savor breathtaking views from our rooftop terrace and serene garden. Your relaxation is our priority.

Culinary Delights
Enjoy delicious meals at our restaurant, or choose the comfort of room service during limited hours. Don’t miss our complimentary continental breakfast served daily, ensuring you start each day off right.

Convenient Amenities
Our hotel provides complimentary Wi-Fi, multilingual staff for easy communication, and convenient luggage storage. Free self-parking and roundtrip airport shuttles are also available for a hassle-free stay.

Your unforgettable island escape awaits—book at Spirit Holbox today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 933 reviews
Cleanliness: 6.43
Service: 9.4
Location: 8.94
Room Quality: 7.39
Amenities: 9.42
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.8
T
Tim • couple • gb
1
2026-03-05 • via Nuitee
M
Mikel • couple • es
10
gennial
Pros:

la decoración y las vistas

Cons:

res

2026-03-05 • via Nuitee
T
Tim • couple • gb
1
2026-03-05 • via Nuitee
R
RODRIGO SEBASTIAN • couple • ar
10
Muy buena atención en recepción. Y los servicios
Pros:

Las terrazas
Y hermosa habitación

Cons:

El frente al mar los derrumbes están en el agua

2026-03-05 • via Nuitee
C
Claudia • couple • cl
8
Super bien, fijarse bien si es la casa o una habitación.
Pros:

Me gustó el borde de playa, aire acondicionado

Cons:

Cuando reserve pense que seria habitación no la casa y me hubiese gustado servicio a
la habitación de limpieza.

2026-03-04 • via Nuitee
E
Eden • couple • fr
6
L’hôtel est excentré du centre ville, je m’attendais pas à ça ça gâche un peu le séjour.
2026-03-02 • via Nuitee
T
Tim • family_with_children • gb
1
Security Issue. Do not stay here
Pros:

Decent beach bar

Cons:

Major Security Issue

Our stay at Spirit Holbox was extremely disappointing.

US$1,500 was stolen from our in-room safe. The money was secured inside, and there is no question about where it was left. When we reported it, management was dismissive and showed no real urgency or accountability.

We later learned from others that this was not the first time money had allegedly gone missing at this hotel, which makes the situation even more concerning.

On top of that, the showers barely worked (very weak pressure and inconsistent temperature), and the staff were rude and unhelpful throughout our stay.

Holbox is beautiful, but we would strongly advise others to reconsider staying here if security and service matter to you.

2026-02-28 • via Nuitee
J
Jeremy • extended_group • fr
8
Sympa mais cher pour la prestation
Pros:

La vue sur la plage depuis la terrasse, le personnel et le restaurant au pied de la villa (nourriture variée)

Cons:

Éloigné du centre (30 min de marche) et surtout la villa est très vieillissante (rideau non opaque, portes se ferment mal).
Le jacuzzi privé n'était pas nettoyé, il y a eu une pluie 4 jours avant, le jacuzzi avait encore de l'eau dedans. Le minimum aurait été de le nettoyer

2026-02-28 • via Nuitee
B
Benoit • family_with_children • be
8
Chouette hôtel
Pros:

Top hotel
Bon petit déjeuner

Cons:

Pas de wifi dans la chambre
Il faut être patient pour que l’eau de la douche arrive

2026-02-26 • via Nuitee
E
Elias • family_with_children • ca
8
2026-02-25 • via Nuitee
A
Alberto SP • couple • es
10
muy buena, un paraíso
Pros:

El trato, el chill out del bar de la playa.

Cons:

Está un poco apartado el centro

2026-02-24 • via Nuitee
O
Olivier • couple • fr
6
Coucher de soleil au Rooftop
Pros:

La localisation, le personnel aimable (merci au serveur du rooftop qui fait de bonnes marguaritas), bonne literie, la vue du rooftop pour le couché du soleil, le ménage de la chambre, fontaine à eau à disposition.

Cons:

La chambre Deluxe que nous avons eu était sombre car nous étions au RDC, faible débit d’eau de l’évier, le wifi ne mâchait plus pendant une journée, il manque un porte serviette dans la chambre pour les faire sécher.

2026-02-14 • via Nuitee
M
Martin • couple • nl
7
Functioneel, geen aanrader
Pros:

Lokatie

Cons:

Hygiene

2026-02-12 • via Nuitee
L
Loris • couple • fr
6
Nous avons été déçu malgré un bel établissement
Pros:

Proche de la plage Punta coco et à 16m à pieds du centre. Le personnel de l’accueil était gentil. Le système de dépose de bagages après le Check out

Cons:

La chambre était petite. Le lit queen size est un 150x190. La paroi de douche était petite ce qui fait que toute l’eau partait en dehors. L’évier ne permettait pas de poser ses affaires. Le beach club était plein de sargasses, on s’attend à ce que le surplus soit retiré. Nous avons été déçu par rapport aux photos de l’hôtel qui ne reflètent pas du tout l’établissement. Ma conjointe a eu 4 petits déjeuner avec des choses manquantes, qui obligeait à réclamer.

2026-02-10 • via Nuitee
P
Pericles • couple • br
4
Decepcionante. Propaganda não condiz com o que entregam
Pros:

A atenção dos funcionários

Cons:

Propaganda enganosa. Reservei um quarto com vista para o mar, porém só era possível ver o mar com a porta do quarto aberta. Quarto sem janela. Nos alocaram então em outro hotel, também sem vista para o mar. Neste o chuveiro além de ter baixa pressão não tinha agua quente. Péssima experiência!

2026-02-10 • via Nuitee
D
Diana| • family_with_children • mx
10
Muy lindo! Regresaremos pronto!!!
Pros:

El personal fue muy amable. La estancia muy cómoda y la comida deliciosa.

Cons:

Falta un espejo de cuerpo completo.
La playa tenía mucho sargazo... Sabemos que es una cuestión ajena a ustedes... :)

2026-02-10 • via Nuitee
I
ines • family_with_children • ar
9
Insólita, diferente a todo
Pros:

La atención del personal se llevó todos los aplausos. O casi todos, jajajaja

Cons:

Un tratamiento mejor del problema de las algas pero, a decir verdad, no sé si eso es posible. Tampoco es tan grave. No dejaría de volver por eso y reelegir el Spirit

2026-02-08 • via Nuitee
J
Joseph • couple • gb
8
2026-01-26 • via Nuitee
A
Alejandra • family_with_children • mx
10
2026-01-23 • via Nuitee
M
Mathis • couple • fr
9
Parfait
Pros:

L’emplacement est un peu éloigné, cela rend le séjour reposant. La chambre est très confortable. L’hôtel est propre avec un très joli rooftop

Cons:

Les prix des services de restauration un peu excessifs.

2026-01-22 • via Nuitee