Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
Holiday Inn Express
8.5 (851 reviews)
5311 Hetzell Street , Cincinnati , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and courteous staff
Great location
Cons:
Uncomfortable beds
Room cleanliness issues

Categories

Cleanliness
7.89
Some guests mentioned cleanliness positively, but there were reports of stains and a dirty room.
Service
9.36
Most reviews highlighted friendly and helpful staff.
Location
8.9
Generally described as convenient and quiet, with some concerns about safety.
Room Quality
7.35
Concerns about the comfort of beds and cleanliness impacted the room quality rating.
Amenities
8.38
Decent amenities, but with some issues reported regarding the workout room and equipment.
Value for Money
8.34
Perceived value impacted by issues with room cleanliness and comfort, but many found it satisfactory overall.
Food and Beverage
8.89
Breakfast received positive comments, though variety could be improved.
Overall Experience
8.86
Many guests enjoyed their stay, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 851 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
K
Kedriona family_with_children us
10
Great stay! Will book again
2026-06-23 via Nuitee
K
Khaly couple us
10
2026-06-22 via Nuitee
K
Kevin family_with_children us
4
Fool me once.
Cons:

Nighttime receptionist was very rude. Smug attitude while trying to excuse the hotels bad policy. You are able to choose a King bed or 2 Queen beds only to find out at check-in it is not certain, only a suggestion. The hotel will give you whatever bed type they feel like giving you.

2026-06-22 via Nuitee
D
Debra couple us
9
2026-06-22 via Nuitee
B
Bridgette couple us
1
2026-06-22 via Nuitee
R
Regis couple us
6
Great breakfast…comfortable beds.
Pros:

New and modern property. Clean and easy to get to.

Cons:

Liquid soap dispensers vs bar soap in bathroom. TV access to channels was skewed

2026-06-22 via Nuitee
J
Julie solo_traveller us
8
2026-06-21 via Nuitee
C
Carolyn extended_group us
7
Decent
Pros:

location- right off the highway

Cons:

The staff. Nobody told us about kitchen breakfast time wifi, did not even greet us

2026-06-15 via Nuitee
P
punkin extended_group us
1
Checked in at 6pm, awaken around 5am to bed bug bites and bed bugs in sheets and on pillows.
Pros:

Not sure, we had to sleep in our car. Bed Bugs everywhere

Cons:

Bed Bug Infestation in the room

2026-06-14 via Nuitee
R
Rosemary family_with_children us
10
Friendly staff, clean, affordable
Pros:

The location was nice. It was close to what we wanted to do. The staff were very kind and helpful when we checked in. The lobby and breakfast area was huge and had plenty of seating! The breakfast was really good and had a nice selection. The room was nice and modern with many features that were helpful and convenient.

Cons:

N/A

2026-06-14 via Nuitee
M
Margaret solo_traveller us
1
Bed bug!!!
Pros:

The location was fine.

Cons:

I had a bed bug in my room and had to leave and go to another hotel.

2026-06-12 via Nuitee
S
Shannon family_with_children us
8
2026-06-10 via Nuitee
E
Ericka solo_traveller us
9
2026-06-01 via Nuitee
F
Frances family_with_children us
10
Our stay was amazing!
Pros:

The property was incredible very clean and the staff were very polite!

Cons:

N/A

2026-05-30 via Nuitee
L
leann extended_group us
5
Pros:

Our hotel stay had both positives and negatives.

The positive things were that the hotel was very clean, and the food was good. I also appreciated that they offered different hot breakfast foods during our two-day stay instead of serving the same thing every morning.

Unfortunately, we had several issues during our stay. I specifically reserved a double bed room because our party included 2 adults and a 12-year-old child. The rooms were reserved back in March for our May trip, and I even called two weeks prior to confirm all 3 rooms and the number of people in our party. We reserved two suites and one double room. However, when we arrived, we were told there were no double rooms available and only a king room was left.

What made the situation more frustrating was the response from staff. I was told that if I didn’t want the king room, I could stay somewhere else. Since we had a party of 11 people staying together, finding another hotel was not a realistic option.

Other issues included the ice machine only working on the 3rd floor and the bathroom doors in all three rooms not locking or closing properly.

Overall, the cleanliness and food were good, but the room reservation issues and customer service experience were disappointing.

2026-05-28 via Nuitee
C
Curnell couple us
9
We would stay here again
Pros:

It was a good location and easy to navigate

Cons:

Overall good experience

2026-05-28 via Nuitee
C
Carrie solo_traveller us
6
2026-05-27 via Nuitee
A
Al-Munir couple us
6
N\A
Pros:

N/A

Cons:

N/A

2026-05-26 via Nuitee
G
Gail couple us
8
2026-05-25 via Nuitee
A
Andre Wilks solo_traveller us
5
2026-05-25 via Nuitee