Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
Holiday Inn Express
8.5 (858 reviews)
5311 Hetzell Street , Cincinnati , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and courteous staff
Great location
Cons:
Uncomfortable beds
Room cleanliness issues

Categories

Cleanliness
7.89
Some guests mentioned cleanliness positively, but there were reports of stains and a dirty room.
Service
9.36
Most reviews highlighted friendly and helpful staff.
Location
8.9
Generally described as convenient and quiet, with some concerns about safety.
Room Quality
7.35
Concerns about the comfort of beds and cleanliness impacted the room quality rating.
Amenities
8.38
Decent amenities, but with some issues reported regarding the workout room and equipment.
Value for Money
8.34
Perceived value impacted by issues with room cleanliness and comfort, but many found it satisfactory overall.
Food and Beverage
8.89
Breakfast received positive comments, though variety could be improved.
Overall Experience
8.86
Many guests enjoyed their stay, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 858 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
A
Anthony Logsdon couple us
9
Clean and well maintained.
Pros:

Clean and fresh

Cons:

Parking

2026-07-25 via Nuitee
W
Woodard solo_traveller us
10
2026-07-24 via Nuitee
J
Jennifer family_with_children us
10
2026-07-22 via Nuitee
P
Polly solo_traveller us
5
Pros:

Very modern and up to date furnishings

Cons:

Very hard to find

2026-07-21 via Nuitee
R
Ryan couple us
3
You should get what you paid for. Not what they want to give you.
Pros:

The hotel was clean and well maintained

Cons:

I booked a room with two beds and paid for a room with two beds. When I arrived I was told that I booked a room that was available so they put me on a room with one king bed and a pull out sofa. I did not pay for that and for that I’m giving a bad review as I was not satisfied at all and did not sleep well.

2026-07-20 via Nuitee
J
Joyce couple us
10
Good stay for the night we were there
Pros:

Easy road access and well lit parking lot

Cons:

Smelt like weed going to lobby elevator

2026-07-19 via Nuitee
J
Joyce couple us
9
2026-07-19 via Nuitee
F
Fatoumata couple us
7
Cons:

The room and hallways had an odor. Checked in late because room was not ready. Housekeeping barely cleaned. Hair on the floor and appliances. Breakfast was pretty good though

2026-07-16 via Nuitee
K
kellyhH7401QA Family
4
Stay somewhere else
Pros:

Upon arrival I was told the room we purchased completely, (not on hold) had already been sold out. Luckily a couple beside us agreed was checking in (2 guest) to switch rooms as he said he didn’t need the extra room. The room is due for an upgrade. Counters had crumbs, bedding could have been cleaner, and the bathroom had multiple stains in toliet, and shower . Called over 4x (separate days) due to noise complaints (after 11) and ended up having to check out a day early. Reported this to multiple staff members and customer service with no follow up. If you can find another hotel please do!

Did I mention we were charged over $500 for 2 nights? Expected more for this price !

2026-07-15 via Tripadvisor
C
Csinyi family_with_children us
10
2026-07-15 via Nuitee
S
Siham family_with_children ca
9
2026-07-14 via Nuitee
M
Margaret couple us
10
2026-07-13 via Nuitee
H
Howard solo_traveller us
1
2026-07-13 via Nuitee
M
Michael solo_traveller us
7
Cons:

Pretty sure I'm still waiting on my security deposit

2026-07-10 via Nuitee
G
Gabriela family_with_children us
10
2026-07-05 via Nuitee
A
Ashlee couple us
10
2026-07-04 via Nuitee
K
Kris solo_traveller us
9
2026-07-03 via Nuitee
K
Kathy solo_traveller us
7
Pros:

It was very clean.

Cons:

The TV was old, color was bad. My husband is color blind and he couldn't really see.

2026-07-01 via Nuitee
J
Jessica family_with_children us
10
Pros:

Breakfast was very good, room was clean

Cons:

Hotel room didn't have enough towels for 6 so had to ask for more twice. Pool was cloudy and ran out of towels both days but was still nice and clean.

2026-07-01 via Nuitee
K
Klanch solo_traveller us
6
Ok-Nice-Budget
Pros:

I stayed at a lot of hotels past two months in same area. The space of the room was nice. Felt a bit bigger than usual hotel. Breakfast supply was maintained. Beds were decent. Not A comfy, but B.

Cons:

Its an older hotel they are remodeling. Its a nice attempt but they hired sloppy contractors. If wallpaper seams buckling doesn’t bother you - great. Seems to be run by international “students”, some more friendly than others. For the price and room space I would stay again. Breakfast was the usual all hotels offer these days- powdered eggs, turkey sausage, processed muffins, waffles, yogurt, coffee and juices.

2026-06-28 via Nuitee