Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
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Holiday Inn Express
8.5 (815 reviews)
5311 Hetzell Street , Cincinnati , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and courteous staff
Great location
Cons:
Uncomfortable beds
Room cleanliness issues

Categories

Cleanliness
7.89
Some guests mentioned cleanliness positively, but there were reports of stains and a dirty room.
Service
9.36
Most reviews highlighted friendly and helpful staff.
Location
8.9
Generally described as convenient and quiet, with some concerns about safety.
Room Quality
7.35
Concerns about the comfort of beds and cleanliness impacted the room quality rating.
Amenities
8.38
Decent amenities, but with some issues reported regarding the workout room and equipment.
Value for Money
8.34
Perceived value impacted by issues with room cleanliness and comfort, but many found it satisfactory overall.
Food and Beverage
8.89
Breakfast received positive comments, though variety could be improved.
Overall Experience
8.86
Many guests enjoyed their stay, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 815 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
S
Shintaro • solo_traveller • us
8
2026-04-17 • via Nuitee
K
Khrystian • family_with_children • us
10
2026-04-17 • via Nuitee
A
Angela • solo_traveller • us
8
2026-04-17 • via Nuitee
D
dubois • solo_traveller • ca
10
2026-04-15 • via Nuitee
D
Dani • couple • us
10
Pros:

Everything

2026-04-15 • via Nuitee
N
Nikki • couple • us
8
2026-04-12 • via Nuitee
K
Kristin • solo_traveller • us
8
2026-04-11 • via Nuitee
J
Jamie • family_with_children • us
8
2026-04-06 • via Nuitee
A
Amanda • family_with_children • us
10
2026-04-04 • via Nuitee
A
Alger • solo_traveller • us
8
2026-04-02 • via Nuitee
A
Alexis • family_with_children • us
1
I believe the hotel needs more employees on duty
Cons:

I was highly disrespected from your front desk employee in which I had to involve the police and now I have an open investigation toward him.

2026-03-31 • via Nuitee
A
Alexis • couple • us
7
2026-03-30 • via Nuitee
T
Terrence • family_with_children • us
2
Bad Experience
Cons:

The guy at the front desk was very rude his name is Bob , After checking in room we found water on the floor in the washroom I reported it to the front desk for two days and the second day I was questioned like we did it but I took photos and you could see where they tried to patch it but the entire bowl was cracked, On my second day ,I received a emergency call and had to check out before my 3 day so I checked out before 10am and was told I would be charged for the 3 day because I made reservations for 3days , I said if I'm not here why I'm I been charged.

2026-03-30 • via Nuitee
M
Mario • solo_traveller • us
10
2026-03-27 • via Nuitee
X
Xavier • family_with_children • us
10
Pros:

I liked the stay and the vibe.

Cons:

Nothing.

2026-03-25 • via Nuitee
K
Kali • family_with_children • us
9
A mini staycation away from the chaos.
Pros:

My kids enjoyed the swimming pool and I the workout room. The variety of breakfast was much to my liking.

Cons:

It'd be great if breakfast lasted until 10a. That extra 30 mins makes a difference.

2026-03-24 • via Nuitee
D
Domineek • family_with_children • us
3
Horrible
Pros:

The pool was nice ig

Cons:

No towels clean i booked 2 queen suites to accommodate 12 ppl and we never had enough towels .

2026-03-23 • via Nuitee
L
Lyric • solo_traveller • us
10
2026-03-22 • via Nuitee
A
Alona • couple • us
4
Cons:

I had to get one king bed because they didn’t have anymore of the one I booked

2026-03-22 • via Nuitee
N
Nakyla • couple • us
7
2026-03-22 • via Nuitee