Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road by IHG

Hotels
•
Holiday Inn Express
8.5 (766 reviews)
5311 Hetzell Street , Cincinnati , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and courteous staff
Great location
Cons:
Uncomfortable beds
Room cleanliness issues

Categories

Cleanliness
7.89
Some guests mentioned cleanliness positively, but there were reports of stains and a dirty room.
Service
9.36
Most reviews highlighted friendly and helpful staff.
Location
8.9
Generally described as convenient and quiet, with some concerns about safety.
Room Quality
7.35
Concerns about the comfort of beds and cleanliness impacted the room quality rating.
Amenities
8.38
Decent amenities, but with some issues reported regarding the workout room and equipment.
Value for Money
8.34
Perceived value impacted by issues with room cleanliness and comfort, but many found it satisfactory overall.
Food and Beverage
8.89
Breakfast received positive comments, though variety could be improved.
Overall Experience
8.86
Many guests enjoyed their stay, despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:53

Property Description

Luxurious Accommodations
Experience comfort and convenience at Holiday Inn Express & Suites - Cincinnati NE - Red Bank Road. Our 4-star hotel offers air-conditioned rooms with free WiFi and modern amenities, including a flat-screen TV and a safety deposit box.

Fantastic Facilities
Unwind at our fitness centre, take a refreshing dip in the indoor pool, or utilize our business centre for all your work needs. Enjoy the convenience of the on-site snack bar, terrace, and shared lounge during your stay.

Prime Location
Conveniently located near Cincinnati's top attractions, including the Observatory Center and Zoo, our hotel is the perfect choice for both leisure and business travelers. Let us make your stay in Cincinnati unforgettable.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 766 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
A
Asamiya • solo_traveller • us
10
2026-02-13 • via Nuitee
J
Jessica • couple • us
8
Location was ideal. Good breakfast. Clean and nice.
Pros:

Property was clean and nice like all the Holiday Inn Expresses we stay at. Close enough to downtown but far enough we felt safe and out of the busy area. Breakfast was good.

Cons:

Staff wasn’t as welcoming as we’re used to but nice enough.

2026-02-09 • via Nuitee
L
Landon • couple • us
10
I enjoy my stay
Pros:

Clean n nice

Cons:

It seemed far away but good hotel

2026-02-09 • via Nuitee
W
Walker turner • family_with_children • us
8
2026-02-09 • via Nuitee
D
Daniel • family_with_children • us
8
clean, quiet room. free breakfast a plus.
Pros:

free breakfast was good. room was quiet.

Cons:

waited at desk for about 12 minutes for a staff member to check in.

2026-01-28 • via Nuitee
T
Terry • family_with_children • us
1
Cons:

The foreigner in charge at my arrival misinterpreted my expressing frustration with Amtrak's late arrival like I was frustrated with him and he misconstrued the significance of what I was expressing, Language barrier. From that point on it was a bad experience with him!

2026-01-22 • via Nuitee
C
Carla • extended_group • us
10
Great will stay again next year.
Pros:

The location was great and clean facilities.

Awesome hot breakfast!

Cons:

Nothing

2026-01-19 • via Nuitee
A
Amy • family_with_children • us
6
Good
Pros:

The room was fine and the breakfast was very good.

Cons:

The bathroom was hastily updated, the faucet was not attached to the wall, and the quality was not good. The breakfast was good, but the milk was curdled

2026-01-19 • via Nuitee
S
Stephen • couple • us
1
Staff was disrespectful.. room was very nice
Pros:

Nice

Cons:

Check in clerk was very unprofessional to us.. he made us book the room on our phones... when telling us the system wouldn't let him!.30 minutes later while getting our pizza we witnessed him helping another couple get the same room we had even cheaper.. he was very nice to them..as he should have been with us. This is the first step in resolving this issue..I hope we can solve this problem at this level... this was unacceptable...

2026-01-19 • via Nuitee
K
Kathryn • family_with_children • us
8
2026-01-19 • via Nuitee
E
Emily • family_with_children • us
10
Pros:

Wonderful staff!

2026-01-19 • via Nuitee
A
Andrew • couple • us
10
2026-01-19 • via Nuitee
K
Karen • couple • us
9
2026-01-19 • via Nuitee
T
Theresa • family_with_children • us
10
2026-01-19 • via Nuitee
C
Cassidy • couple • us
10
NA
Pros:

NA

Cons:

NA

2026-01-19 • via Nuitee
D
David • couple • us
10
2026-01-19 • via Nuitee
E
Emily • family_with_children • us
8
We overall loved it!!
Pros:

The staff was friendly and everything was very clean!!
The breakfast was good and there was plenty and they kept it hot and stocked.

My kids loved and enjoyed the pool.. the area was clean and a nice set up.

Cons:

The beds were a little hard.

2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
8
We would stay here again based on staff interaction and room comfortability. It was the best value.
Pros:

My first interaction with the gentleman at the front desk was everything I wanted. He was kind and courteous and asked questions about why we were in town. When we checked out the next morning he remembered our plans and wished us a good trip. I appreciate when people care and take the time to remember and personalize experiences like this. The room was very comfortable and clean and quiet. The breakfast was good—my kids really loved the pancake maker. We also enjoyed the pool.

Cons:

The coffee maker in the room was hard to use, might have been user error but you basically had to hold it together on the top to make it complete the brew cycle. The pool could probably use a good cleaning as well. Lots of green on the sides and bottom as well as some buildup around the edges that was brownish.

2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

Clean and friendly staff

2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
9
2026-01-19 • via Nuitee