Hilton Garden Inn Mexico City Santa Fe

Hotels
Hilton Garden Inn
8.2 (662 reviews)
Calle 3 #55 Col. Lomas de Santa Fe , Mexico City , mx

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Amicable staff
Location convenience
Good food options
Cons:
High pet fee
Room size limitations
Service inconsistencies

Categories

Cleanliness
8.78
Positive feedback on cleanliness and fresh towels.
Service
8.25
Mixed reviews on staff attitude, slight improvement needed.
Location
8.79
Convenient location with access to events, albeit some challenges reaching nearby areas.
Room Quality
7.74
Rooms vary in size and comfort, with reports of missing amenities.
Amenities
7.77
Lack of heating and some issues with room service management.
Value for Money
7.73
Pet fee considered too high relative to room rates.
Food and Beverage
7.78
Mixed opinions on quality and price of breakfast; could improve.
Overall Experience
8.75
Generally positive experience with noted areas for enhancement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious 4-Star Accommodation
Experience upscale comfort at Hilton Garden Inn Mexico City Santa Fe, boasting a fitness centre and shared lounge. Each room features a flat-screen TV, private bathroom, and work desk for your convenience.

Delicious Dining Options
Indulge in a buffet or American breakfast at the in-house restaurant offering a diverse menu of American and Mexican cuisine, including vegetarian and vegan dishes.

Relaxation and Convenience
Unwind on the sun terrace or seek 24-hour assistance from our attentive staff for area information. With free WiFi and proximity to Chapultepec Forest and Benito Juarez International Airport, your stay will be both relaxing and convenient.

Ready to experience luxury and comfort at Hilton Garden Inn Santa Fe? Book your stay now!

Important information:

Please note that portable heaters are available upon request and subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8.2
Based on 662 reviews
Cleanliness: 8.78
Service: 8.25
Location: 8.79
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 7.78
Overall Experience: 8.75
E
Eduardo Seiji solo_traveller br
5
abusive prices due to world cup
Pros:

location near convention center is the top reason

Cons:

there is always an elevator broken - i stayed several times in this hotel and always there is something misfunction or repairing - and this time it was extremely expensive due to world cup

2026-07-03 via Nuitee
S
Suya solo_traveller mx
10
2026-06-27 via Nuitee
J
Juan pablo couple mx
7
Pros:

camas comodas

Cons:

servicio de valet parkin solo hay una persona, cuando se juntan más de dos coches ya no se da abasto, la cafetera de la habitación no servía.

2026-06-22 via Nuitee
D
Daniela family_with_children mx
9
Buena ubicación y la relación precio calidad es justa.
Pros:

Relación calidad precio

Cons:

El servicio de valet parking es lento. La regadera no tiene privacidad.

2026-06-21 via Nuitee
E
Eduardo Seiji solo_traveller br
6
podia ser melhor, no momento de copa do mundo, deixou a desejar.
Pros:

ao lado do centro de convenções

Cons:

o quarto silencioso pedido foi entregue para outro hospede. Fico hospedado há varios anos neste hotel e sempre tem um elevador quebrado. Com a copa do mundo, as tarifas foram quase abusivas.

2026-06-20 via Nuitee
D
David solo_traveller co
9
Pros:

La habitación

2026-06-19 via Nuitee
R
Rodríguez solo_traveller mx
10
Excelente
Pros:

La vista de la habitación y las camas muy comodas

2026-06-18 via Nuitee
A
André Salvatore extended_group mx
8
Estancia buena solo para pasar la noche
Pros:

El desayuno incluido podría decir que fue lo mejor que hubo

Cons:

Principalmente no había una puerta de los baños para cerrar bien, de igual manera la regadera no había una puerta para evitar que saliera el agua a la taza del baño, también un punto malo que vi fue que al abrir la llave salió agua café como si no se hubiera usado mucho tiempo el cuarto o si tuviera problemas de tuberías, por último era muy difícil dormir con las camas que tenían y ni se diga del internet, venía y se iba.

2026-06-17 via Nuitee
J
juan couple us
10
Very nice stay at the hilton hotel
Pros:

Everything looks great

Cons:

Nothing

2026-06-15 via Nuitee
E
Ethel solo_traveller ar
4
Una verguenza para ser Hilton
Pros:

la Ubicación cerca del centro de exposiciones SAnta Fe

Cons:

La habitación no tenia caja de seguridad, el techo de la ducha estaba lleno de humedad, y ni siquiera tenian shower cap (cofia) incluso le pregunté a la gente de limpieza y recepción y no tenian. Una verguenza para ser Hilton

2026-06-02 via Nuitee
S
Serge solo_traveller pl
8
2026-05-30 via Nuitee
G
gabriel family_with_children mx
10
Pros:

Ubicacion

Cons:

Se salía el agua de la regadera del baño del cuarto, no funcionaba vien la coladera

2026-05-25 via Nuitee
C
Carcamo Aviles solo_traveller mx
10
2026-05-22 via Nuitee
J
JUAN CARLOS couple mx
9
Pros:

La zona y ubicación

Cons:

Se escuchaba mucho ruido

2026-05-11 via Nuitee
Y
Yemaina family_with_children mx
9
La habitación es comoda y tiene buena vista
Pros:

La habitación

Cons:

La recepción parece de un city express

2026-05-02 via Nuitee
C
CARLOS couple mx
10
2026-04-29 via Nuitee
M
María de la Luz family_with_children mx
9
Bastante bien
Pros:

La atención del personal y la limpieza de la habitación

Cons:

Pedí una ensalada César que en la carta estaba a 190 pesos el precio lo confirmo la chica que atendió el teléfono pues fue servicio a la habitación. Pero cuando llegaron querían cobrarme 210 de la ensalada más la propina que porque estaban cambiando precios y no lo acepté pague el costo que venía en la carta y la propina

2026-04-28 via Nuitee
F
FAUSTINO couple mx
10
2026-04-27 via Nuitee
M
Murtaza Hamza solo_traveller iq
1
Pros:

مرحبا

Cons:

يجنن

2026-04-13 via Nuitee
B
brittowine extended_group mx
10
Buena RCP
Pros:

Ubicación, buena RCP

Cons:

Nada

2026-04-11 via Nuitee