Hilton Garden Inn Mexico City Santa Fe

Hotels
•
Hilton Garden Inn
8.2 (670 reviews)
Calle 3 #55 Col. Lomas de Santa Fe , Mexico City , MX
+52 55 1105 5030

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Amicable staff
Location convenience
Good food options
Cons:
High pet fee
Room size limitations
Service inconsistencies

Categories

Cleanliness
8.78
Positive feedback on cleanliness and fresh towels.
Service
8.25
Mixed reviews on staff attitude, slight improvement needed.
Location
8.79
Convenient location with access to events, albeit some challenges reaching nearby areas.
Room Quality
7.74
Rooms vary in size and comfort, with reports of missing amenities.
Amenities
7.77
Lack of heating and some issues with room service management.
Value for Money
7.73
Pet fee considered too high relative to room rates.
Food and Beverage
7.78
Mixed opinions on quality and price of breakfast; could improve.
Overall Experience
8.75
Generally positive experience with noted areas for enhancement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious 4-Star Accommodation
Experience upscale comfort at Hilton Garden Inn Mexico City Santa Fe, boasting a fitness centre and shared lounge. Each room features a flat-screen TV, private bathroom, and work desk for your convenience.

Delicious Dining Options
Indulge in a buffet or American breakfast at the in-house restaurant offering a diverse menu of American and Mexican cuisine, including vegetarian and vegan dishes.

Relaxation and Convenience
Unwind on the sun terrace or seek 24-hour assistance from our attentive staff for area information. With free WiFi and proximity to Chapultepec Forest and Benito Juarez International Airport, your stay will be both relaxing and convenient.

Ready to experience luxury and comfort at Hilton Garden Inn Santa Fe? Book your stay now!

Important information:

Please note that portable heaters are available upon request and subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.2
Based on 670 reviews
Cleanliness: 8.78
Service: 8.25
Location: 8.79
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 7.78
Overall Experience: 8.75
G
Gustavo Andrés • solo_traveller • co
10
2026-10-23 • via Nuitee
M
Manuel estuardo • solo_traveller • gt
5
Pros:

no habia papel higienico en los baños y la limpieza no la realizaban hasta que yo lo solitaba

Cons:

la atencion y los servicios pesimos

2026-10-22 • via Nuitee
A
Adolfo • couple • us
8
2026-10-20 • via Nuitee
D
diaz • extended_group • mx
9
2026-09-16 • via Nuitee
A
Adriana Gabriela • solo_traveller • mx
10
2026-09-16 • via Nuitee
J
Jose Alejandro • solo_traveller • mx
10
Pros:

Excelente instalaciones

2026-09-15 • via Nuitee
N
Nohelia • family_with_children • mx
9
Comfort
Pros:

La comodidad de las camas

Cons:

Que haía que cruzar de edificio para el desayuno

2026-09-01 • via Nuitee
R
Ronald • extended_group • cr
9
2026-08-28 • via Nuitee
M
María • solo_traveller • cr
10
Pros:

La alimentación y servicio de limpieza

Cons:

Mi secadora de cabello estaba dañada

2026-08-26 • via Nuitee
M
Melissa • solo_traveller • mx
8
Pros:

Todo bien pero no me han enviado una factura de consumo

Cons:

No me han enviado facgura de consumo

2026-08-19 • via Nuitee
M
MAURICIO • couple • mx
9
2026-08-17 • via Nuitee
L
Luis • family_with_children • mx
10
2026-08-10 • via Nuitee
G
Gonzalo • family_with_children • mx
9
Hotel básico pero suficiente
Pros:

Buena relación calidad precio.

Cons:

Las almohadas y cobijas

2026-08-09 • via Nuitee
L
luis emilio • solo_traveller • ar
9
Acorde a lo esperasdo
Pros:

Instalaciones y trato del personal

Cons:

Falta de frutas en el desayuno

2026-07-20 • via Nuitee
E
Eduardo Seiji • solo_traveller • br
5
abusive prices due to world cup
Pros:

location near convention center is the top reason

Cons:

there is always an elevator broken - i stayed several times in this hotel and always there is something misfunction or repairing - and this time it was extremely expensive due to world cup

2026-07-03 • via Nuitee
S
Suya • solo_traveller • mx
10
2026-06-27 • via Nuitee
J
Juan pablo • couple • mx
7
Pros:

camas comodas

Cons:

servicio de valet parkin solo hay una persona, cuando se juntan más de dos coches ya no se da abasto, la cafetera de la habitación no servía.

2026-06-22 • via Nuitee
D
Daniela • family_with_children • mx
9
Buena ubicación y la relación precio calidad es justa.
Pros:

Relación calidad precio

Cons:

El servicio de valet parking es lento. La regadera no tiene privacidad.

2026-06-21 • via Nuitee
E
Eduardo Seiji • solo_traveller • br
6
podia ser melhor, no momento de copa do mundo, deixou a desejar.
Pros:

ao lado do centro de convenções

Cons:

o quarto silencioso pedido foi entregue para outro hospede. Fico hospedado há varios anos neste hotel e sempre tem um elevador quebrado. Com a copa do mundo, as tarifas foram quase abusivas.

2026-06-20 • via Nuitee
D
David • solo_traveller • co
9
Pros:

La habitación

2026-06-19 • via Nuitee