Hilton Garden Inn Mexico City Santa Fe

Hotels
•
Hilton Garden Inn
8.2 (628 reviews)
Calle 3 #55 Col. Lomas de Santa Fe , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Amicable staff
Location convenience
Good food options
Cons:
High pet fee
Room size limitations
Service inconsistencies

Categories

Cleanliness
8.78
Positive feedback on cleanliness and fresh towels.
Service
8.25
Mixed reviews on staff attitude, slight improvement needed.
Location
8.79
Convenient location with access to events, albeit some challenges reaching nearby areas.
Room Quality
7.74
Rooms vary in size and comfort, with reports of missing amenities.
Amenities
7.77
Lack of heating and some issues with room service management.
Value for Money
7.73
Pet fee considered too high relative to room rates.
Food and Beverage
7.78
Mixed opinions on quality and price of breakfast; could improve.
Overall Experience
8.75
Generally positive experience with noted areas for enhancement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious 4-Star Accommodation
Experience upscale comfort at Hilton Garden Inn Mexico City Santa Fe, boasting a fitness centre and shared lounge. Each room features a flat-screen TV, private bathroom, and work desk for your convenience.

Delicious Dining Options
Indulge in a buffet or American breakfast at the in-house restaurant offering a diverse menu of American and Mexican cuisine, including vegetarian and vegan dishes.

Relaxation and Convenience
Unwind on the sun terrace or seek 24-hour assistance from our attentive staff for area information. With free WiFi and proximity to Chapultepec Forest and Benito Juarez International Airport, your stay will be both relaxing and convenient.

Ready to experience luxury and comfort at Hilton Garden Inn Santa Fe? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 7 per day.

Location

Guest Reviews

8.2
Based on 628 reviews
Cleanliness: 8.78
Service: 8.25
Location: 8.79
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 7.78
Overall Experience: 8.75
L
luis carlos • family_with_children • mx
10
2026-02-11 • via Nuitee
F
Franco • family_with_children • mx
8
Pros:

La ubicación y que estaba frío pedí más cobijas y pronto la llevaron!
Gracias

Cons:

Que yo creo porque había mucha gente los últimos días me dejaron sin toallas de manos y faciales,
El refrigerador olía mal
Y una almohada olía como a humor de hombre

2026-02-09 • via Nuitee
A
Antonio • couple • mx
10
2026-01-24 • via Nuitee
J
JOSE JOEL • couple • mx
7
2026-01-21 • via Nuitee
J
Jose • couple • us
7
2026-01-20 • via Nuitee
R
Ricardo • family_with_children • gt
9
2026-01-20 • via Nuitee
M
MARIA GUADALUPE • extended_group • mx
10
Muy confortable
Pros:

Excelente

Cons:

Todo muy bien

2026-01-19 • via Nuitee
J
Jairo Hernan • solo_traveller • co
9
I think what i wrote above is my sentence
Pros:

The room and the gym

Cons:

No access to apps on the TV,Netflix YouTube etc..,and i lost the valet ticket for my car and the hotel charged me on equivalent of 8 dollars,knowing that they new my name and i was a guest and a Hilton Honors member

2026-01-19 • via Nuitee
L
lei • solo_traveller • cn
1
没有性价比，价格高，但是服务和设施都没有达到
Pros:

位置可以

Cons:

打扫人员手不干净，因为箱子没有锁，我买的当地糖果被偷

2026-01-19 • via Nuitee
J
Jimmy • solo_traveller • ch
8
2026-01-06 • via Nuitee
J
Jimmy • solo_traveller • ch
8
2026-01-06 • via Nuitee
K
Karen • family_with_children • gt
8
Excelente !!!!
Pros:

Exelente en limpieza, toallas limpias, amabilidad del personal, me ayudaron en todo

2026-01-04 • via Nuitee
J
Jennifer • extended_group • de
8
La cuota por hospedar mascotas es un robo
Pros:

Las camas. Edificio muy bien aislado del ruido. Localizado en una zona tranquila. Sin embargo, difícil de llegar a pie a otros lugares cercanos. Una vista muy linda a la ciudad de México.

Cons:

El costo por mascota de 50 USD más IVA, me pareció exorbitante. Considerando que la habitación puedes conseguirla en 85 USD.

El desayuno buffet esta más o menos. Muy caro para lo que ofrecen.

2026-01-03 • via Nuitee
M
Mendez • extended_group • gt
9
Agradable
Pros:

Los alimentos, la amabilidad de todos.

Cons:

Tuvimos que estar pidiendo toallas y agua dicional porque éramos 3 y siempre ponían para dos. (Rápidamente lo llevaban pero fue lo mismo todos los dias)

2026-01-02 • via Nuitee
L
Liliana • family_with_children • mx
10
2026-01-02 • via Nuitee
M
mario • couple • mx
5
2025-12-31 • via Nuitee
J
J K • solo_traveller • ae
10
2025-12-30 • via Nuitee
5
537billc • Family • Paradise Valley, Arizona
4
Front desk seems to have a chip on their shoulder and treat foreigners very differently than nationals. Check CDMX laws-
Pros:

Bad staff - attitudes, suite was missing essential bedding, everything was met with an attitude and slowest of responses

2025-12-28 • via Tripadvisor
C
CAP G • family_with_children • us
10
Pros:

Everything.....I have no complaints.

Cons:

They don't have heat in the central air but they do have space heaters for you to use.

2025-12-27 • via Nuitee
J
Jimmy • solo_traveller • ch
7
2025-12-27 • via Nuitee