InterContinental Perth City Centre by IHG

Hotels
•
InterContinental Hotels & Resorts
9 (1290 reviews)
815 Hay Street , Perth , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Polite and helpful staff
Clean and comfortable rooms
High quality food and beverage options
Cons:
Views misrepresented
Value for money concerns
Inconsistent service at times

Categories

Cleanliness
8.83
Rooms were clean and comfortable as mentioned in multiple reviews.
Service
9.8
Staff were extremely courteous, helpful, and attentive throughout the stay.
Location
8.84
Excellent location as mentioned in the reviews; however, some views were misrepresented.
Room Quality
8.29
Rooms were comfortable and quiet, but some expectations regarding views were not met.
Amenities
9.32
High quality toiletries and a nice Nespresso machine; however, some amenities did not match expectations.
Value for Money
8.28
Some guests felt overcharged for the views that weren't as advertised.
Food and Beverage
9.33
Outstanding quality of food with excellent brunch and breakfast options.
Overall Experience
9.3
Overall a lovely stay with room for improvement on certain amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:16

Property Description

Luxurious Accommodation
Experience a stay at InterContinental Perth City Centre, an IHG Hotel, offering elegant studio and king rooms with modern amenities and stunning city views. Enjoy a private bathroom with complimentary toiletries, and some rooms even feature separate baths for ultimate relaxation.

Exquisite Dining Options
Indulge in culinary delights at InterContinental Perth City Centre, an IHG Hotel. From the vibrant atmosphere of Heno & Rey, serving tapas and sangria, to the unique experience at Ascua where guests can watch chefs cook over a woodfired grill, every meal is a feast for the senses.

Prime Location
Situated in the bustling King Street precinct, our hotel is a stone's throw away from Perth's top attractions. With easy access to shops, cafes, and the convention center, as well as transport links to explore further, your stay at InterContinental Perth City Centre promises convenience and luxury.

Book your stay now at InterContinental Perth City Centre, an IHG Hotel, and elevate your Perth experience to new heights.

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.
For advanced purchase bookings, the guaranteed credit card used for deposit payment must be sighted upon check-in for security purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 40 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1290 reviews
Cleanliness: 8.83
Service: 9.8
Location: 8.84
Room Quality: 8.29
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
K
Kristy • solo_traveller • au
10
2026-07-18 • via Nuitee
S
Sarah • couple • au
10
my stay was for my birthday, and it was a lovely choice and experience to stay here for a special moment
Pros:

The aesthetic and vibe was really nice, and the staffs were so sweet

Cons:

nothing at all

2026-07-18 • via Nuitee
B
Benoit • couple • fr
4
Cons:

Que ma demande d’étage élevé pur la catégorie commandée qui a été demandé lors de la réservation ( il y a plus de 6 mois) n’ai pas été suivie. Alors qu’on avait payé ce type de chambre pour cela .

2026-07-15 • via Nuitee
C
cenyia • Business
2
Luxury branding, but disappointing service when it mattered most
Pros:

I rarely leave negative reviews, but after reading the hotel’s formal investigation into my complaint, I feel compelled to share my experience so that other guests can make an informed decision.

My husband developed a significant allergic reaction during our stay. We were extremely concerned because the reaction occurred while we were in the room, which we found to be visibly dusty and were concerned may also have had mould. His symptoms became serious enough that we sought medical attention. Importantly, after we left the hotel environment, his condition improved significantly, and he had recovered by the night we moved to another hotel.

When we first raised our concerns with reception, we were hoping for empathy and a genuine investigation into whether there was something in the room that could have contributed to his illness.

Instead, our experience was very different.

The hotel’s formal response states that staff “responded to your concerns promptly and explored a number of options to assist, including discussing a room relocation, offering an alternative room type, and personally attending the room to better understand the situation.”

That is not how we experienced the interaction.

The discussion about another room was immediately accompanied by comments that it would essentially be “the same” and would not help. There was no meaningful investigation of the room itself, no attempt to identify possible environmental issues, and no effort to understand what might have been triggering my husband’s symptoms. When staff attended our room, I did not experience this as an investigation. Instead, I felt the focus was on us leaving rather than resolving the problem.

The investigation letter also states that the Duty Manager “offered to refund the 2 nights of your stay as a gesture of goodwill.” By that stage, we were leaving because we no longer felt comfortable remaining in the room while my husband was unwell. Refunding unused nights should not be portrayed as resolving the underlying issue.

The letter further concludes that the team “acted appropriately and in good faith” and that the investigation “does not support that the hotel was responsible or didn’t offer solutions.”

I respect that hotels may reach conclusions different from their guests. However, I was deeply disappointed that the investigation relied on staff accounts that did not reflect my experience. At no point did I feel there was a genuine attempt to investigate the room or acknowledge that the hotel’s response could have been handled better.

My greatest disappointment is no longer about compensation. It is about accountability.

When a guest reports a serious health concern, I believe they deserve a thorough investigation, open communication, and an objective review of what occurred. Instead, I was left feeling that my family’s experience had been dismissed and that the written response did not fairly represent what happened.

2026-07-13 • via Tripadvisor
M
Marina • family_with_children • nz
8
2026-07-13 • via Nuitee
E
Elle • couple • au
9
2026-07-13 • via Nuitee
A
Andrew • couple • au
9
2026-07-12 • via Nuitee
C
Claire • couple • au
9
Recommend
Pros:

Location

Cons:

Bar has closed

2026-07-12 • via Nuitee
N
Nicole • couple • au
9
2026-07-12 • via Nuitee
B
Brett & Toni • couple • au
9
Comfortable & good location
Pros:

Location comfort staff

Cons:

The shower

2026-07-11 • via Nuitee
R
Rajinder • solo_traveller • sg
8
ok
Pros:

in the coty

Cons:

all good

2026-07-10 • via Nuitee
M
Mayueheng • extended_group • au
7
Pros:

They prepared really well and knew it was our anniversary, gave us a bottle of champagne as gift, wonderful location

Cons:

Room was too small

2026-07-07 • via Nuitee
F
Favero • couple • au
9
2026-07-05 • via Nuitee
W
Wendy • solo_traveller • au
10
2026-07-03 • via Nuitee
Y
Yande • couple • au
10
2026-07-01 • via Nuitee
S
Sandeep • couple • au
10
2026-06-30 • via Nuitee
G
Graham • couple • au
8
2026-06-29 • via Nuitee
W
Wood • solo_traveller • au
9
2026-06-27 • via Nuitee
M
Meryl • solo_traveller • au
10
2026-06-22 • via Nuitee
M
Marian • solo_traveller • au
8
2026-06-22 • via Nuitee