Marillen Hotel by HHG

Hotels
9.3 (151 reviews)
Hokujo 4075 , Hakuba , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Luggage storage
Fax/photocopying
Car hire
Massage services
Ski storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Repetitive breakfast
Cleanliness issues

Categories

Cleanliness
8.58
There were mentions of issues with cleanliness and maintenance, such as the bed not being made and bins not emptied.
Service
10
Staff were consistently mentioned as kind, helpful, and exceptional in service.
Location
10
The location was highlighted as excellent, being near the slopes and restaurants.
Room Quality
9.08
Rooms were described as huge by Japanese standards, but some mentioned they were outdated and had issues.
Amenities
9.08
Amenities were lacking, with specific mentions of wanting a spa and concerns about breakfast options.
Value for Money
9.08
There were mixed feelings about value due to comfort but with some complaints about breakfast and room facilities.
Food and Beverage
8.58
Breakfast was mentioned as repetitive and lacking variety.
Overall Experience
10
Overall stay was described positively, with emphasis on the experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:32

Property Description

Alpine Charm and Mountain Views

Ski-In, Ski-Out Convenience
MARILLEN HOTEL offers ski equipment storage and is located right on the Nakiyama Slope of Happo One mountain. The Happo Bus Terminal is a short walk away, providing easy access to the slopes.

Cozy Rooms and Scenic Dining
Experience alpine chalet-style rooms with balconies and mountain views. Enjoy a relaxing evening at the on-site restaurant & bar with panoramic windows, live music, and mulled wine.

Convenient Location and Amenities
Just minutes away from the Happo Bus Terminal and a short drive from the train station, MARILLEN HOTEL provides free WiFi, parking, and comfortable amenities for a memorable stay.

Book your stay at MARILLEN HOTEL for a perfect blend of alpine elegance and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for ¥3,500 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 151 reviews
Cleanliness: 8.58
Service: 10
Location: 10
Room Quality: 9.08
Amenities: 9.08
Value for Money: 9.08
Food and Beverage: 8.58
Overall Experience: 10
S
Selia • family_with_children • us
10
Great location beautiful country feel and large rooms. We really enjoyed our stay!
Pros:

The location was perfect for ski in and ski out

2026-03-26 • via Nuitee
S
Suzanne • extended_group • au
7
2026-03-25 • via Nuitee
T
Tatsuya • couple • jp
10
Great location for Hakuba skiing
Pros:

Location, Traditional interior, German restaurant

Cons:

Narrow bathroom, weak wifi

2026-03-24 • via Nuitee
W
Wesley • couple • au
6
If some focus and attention was applied to guest services this hotel would live up to its 3 star rating it advertises.
Pros:

Location was good. The rooms were comfortable and clean.

Cons:

The service was disappointing. The staff were not interested in helping guests and providing minimal guest service assistance. Many seemed lacking in knowledge of the area and simple queries were unable to be answered. Breakfast was basic and often cold. Staff stood around chatting rather than offering to help make coffees and teas.
.

2026-03-22 • via Nuitee
宇田川 • family_with_children • jp
7
2026-03-09 • via Nuitee
K
Katie • couple • au
8
2026-03-05 • via Nuitee
A
Ayrin • extended_group • sg
8
staff was friendly and helpful, would stay again
Pros:

Breakfast was a little cold, but quality was great. could use come more variety was there for 5 days. breakfast was the same.

Cons:

the trash in the balcony should have been cleared

2026-03-04 • via Nuitee
E
Emmanuel • couple • us
8
2026-03-04 • via Nuitee
E
Emmanuel • couple • us
8
2026-03-04 • via Nuitee
B
Bruce • solo_traveller • au
8
Wonderful
Pros:

Lovely staff who always help
Great location as it’s quiet & private
Away from the crowds

Cons:

Breakfast is ok but not fantastic

2026-03-04 • via Nuitee
M
Mary • family_with_children • jp
10
Great location, great restaurant and staff
Pros:

The location!! Ski in ski out. Also the staff in the Marillen are fantastic! So friendly and welcoming. We were very appreciative of their enthusiasm and hospitality.

Cons:

The bathroom in the bedroom is small

2026-02-14 • via Nuitee
V
Vladimir • solo_traveller • jp
10
Pros:

Amazing place that has exceeded my expectations. Perfect location just at the bottom of a slope. Nice design, you feel as if you were in a chalet in the Alps. Friendly staff and a good restaurant. There is also a lively apre-ski bar just in front of the hotel, seems like belongs to the same group. I would definitely love to return here :)

2026-02-13 • via Nuitee
S
Steven • couple • au
9
Fantastic
Pros:

Ski straight down to the lift. Breakfast was great.

Cons:

No Onsen

2026-02-10 • via Nuitee
A
Annalisa • extended_group • au
8
2026-01-31 • via Nuitee
A
Albert • couple • hk
7
2026-01-30 • via Nuitee
A
Adrian • family_with_children • au
3
Great location but don’t expect too much from the hotel.
Pros:

Great location, ski in - ski out. Balcony overlooking a slope. Close to ski lift. Pick up drop of shuttle. Staff were nice. Food wasn’t bad. Nice and warm inside. Drying room for ski gear but located down stairs. Outside bar at the end of the day was good, lots of young people, live music and a DJ.

Cons:

Just didn’t feel welcome, restaurant patrons have priority over hotel guests. I was on the 3rd floor, stairs only, no assistance from staff to help with large suitcases. Family of 4 and booked two rooms about 11 months ago. Rooms on seperate floors, could not put us on the same floor close to each other. Water pressure in shower a complete disaster. Small bathroom overall. Could only get into restaurant if it had been booked well in advance (very popular spot). No bar for a quiet drink at the end of the day if it was busy. Seasonal staff, they were very nice but lacked basic knowledge of the mountain. No fridge or microwave. Kettle with tea only. Hot breakfast is not sitting in a Bain Marie so not hot. Scrambled eggs only, they do not do fried or poached on request. No sitting room other than the restaurant which is closed outside of operating hours.

2026-01-28 • via Nuitee
P
PHILIPPE • family_with_children • fr
7
Pros:

Personnel aimable et efficace. Très bon emplacement.

Cons:

Hotel d'un autre âge. Cabine en kit comme salle de bains. Lumière blafarde insuffisante et odeur de cuisine dans la chambre. Bruits divers, ventilation...
Prix exorbitant.

2026-01-25 • via Nuitee
C
Craig • family_with_children • au
10
My family really enjoyed staying at the Marillen and intend to return. It was an extremely convenient location for skiin
Pros:

Outstanding location, excellent staff (extremely helpful) and delicious food at the restaurant.

Cons:

Nothing.

2026-01-23 • via Nuitee
R
Rod • extended_group • au
8
Pros:

Location to lifts and town

Cons:

Small bathroom

2026-01-22 • via Nuitee
J
Jason • family_with_children • au
9
Fantastic stay. Will definitely come back
Pros:

Amazing location - ski in/ski out. Right by Hakuba Apres Bar (which was amazing). Great staff and great food

Cons:

Toilet in room was tiny

2026-01-15 • via Nuitee