Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Amenities
Overall Experience
Cons:
Value for Money
Food and Beverage

Categories

Cleanliness
8.93
Everything in the hotel was fantastic and super clean.
Service
9.4
Excellent hotel, very helpful and friendly staff.
Location
9.44
Location near garden and mall; Great location.
Room Quality
8.59
Room was clean but some amenities were missing.
Amenities
9.42
Gym, Sauna, spa, pool are in very good shape and clean.
Value for Money
8.38
High cost of parking and food options affect perceived value.
Food and Beverage
8.43
Need more options for their food menu for in-room dining.
Overall Experience
9.4
Fantastic stay; a super hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:40

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms with modern amenities and Executive Lounge access for a touch of exclusivity.

Wellness and Leisure
Relax and rejuvenate at the on-site spa offering massages, saunas, and a Turkish bath, or take a dip in the indoor swimming pool for a refreshing break.

Convenience and Location
Benefit from 24-hour room service, a business center, and a fitness room, all within the Expo-2017 exhibition complex. Explore nearby attractions like Bayterek Monument and Nazarbayev University.

Experience luxury and convenience at Hilton Astana. Book now for an unforgettable stay!

Important information:

If you have booked a Half Board package, please note that dinner is served at the Axis Lobby Bar, which is open daily until 23:00. Unfortunately, we are unable to provide dinner service after this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for KZT 4,250 per person per night when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 950 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 8.59
Amenities: 9.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.4
T
TATIANA • family_with_children • ru
10
Pros:

Завтрак отличный, вкусный, разнообразный. В ресторане готовят вкусно, обслуживают быстро.

Cons:

Отсутствие сейфа в номере

2026-02-13 • via Nuitee
T
TATIANA • family_with_children • ru
10
Pros:

Завтрак вкусный, разнообразный, на любой вкус. Обедали в ресторане, обслуживали быстро, готовили вкусно.

Cons:

Отсутствие сейфа в номере.

2026-02-13 • via Nuitee
Игорь • couple • kz
10
2026-02-12 • via Nuitee
B
Baurzhan • couple • kz
10
2026-01-31 • via Nuitee
Максим • couple • kz
10
2026-01-29 • via Nuitee
D
Daniyar • couple • kz
10
2026-01-27 • via Nuitee
A
Asima • couple • kz
10
Pros:

Супер!

2026-01-25 • via Nuitee
Азиза • couple • kz
10
Рекомендую✨
Cons:

Холодно в номерах, и холодный бассейн

2026-01-24 • via Nuitee
E
Edward • extended_group • be
8
Pros:

Perfecte bedden en beddengoed, prachtig uitzicht op de expo

Cons:

Het ontbijt en vooral keuze had beter gekund

2026-01-24 • via Nuitee
L
Leonid Ron • solo_traveller • il
10
Pros:

Очень удобная кровать в номере, вкусный завтрак

2026-01-23 • via Nuitee
Сергей • solo_traveller • kz
9
2026-01-21 • via Nuitee
O
Olga • couple • kz
10
2026-01-21 • via Nuitee
Карина • family_with_children • kz
8
2026-01-20 • via Nuitee
S
Stephanie dite Bams BETGA • solo_traveller • fr
8
Plaisant et reposant.
Pros:

Bon petit déjeuner, une superbe équipe, aimable et accueillante. Juste pour les fumeurs... un calvaire

2026-01-20 • via Nuitee
Z
Zhanar • family_with_children • kz
10
2026-01-18 • via Nuitee
M
Marina • solo_traveller • kz
10
2026-01-16 • via Nuitee
I
Irina • couple • kz
10
2026-01-16 • via Nuitee
Жанбота • solo_traveller • kz
8
хорошо, вернулась бы еще🥰
Pros:

Все чисто круто! завтраки хорошие! Приносили что просили, все было хорошо! Сауна очень крутая! Принесли фрукты комплиментом😍

Cons:

При check in просили доплату за вид на город, хотя мне при бронировании обещали ( то есть в брони было написано уже city view) . было чуть неприятно

2026-01-13 • via Nuitee
S
Sabrina • family_with_children • gb
10
A great way to start the year
Pros:

Food and friendliness of staff.

Cons:

None

2026-01-11 • via Nuitee
S
Shynar • extended_group • kz
7
2026-01-10 • via Nuitee