Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Amenities
Overall Experience
Cons:
Value for Money
Food and Beverage

Categories

Cleanliness
8.93
Everything in the hotel was fantastic and super clean.
Service
9.4
Excellent hotel, very helpful and friendly staff.
Location
9.44
Location near garden and mall; Great location.
Room Quality
8.59
Room was clean but some amenities were missing.
Amenities
9.42
Gym, Sauna, spa, pool are in very good shape and clean.
Value for Money
8.38
High cost of parking and food options affect perceived value.
Food and Beverage
8.43
Need more options for their food menu for in-room dining.
Overall Experience
9.4
Fantastic stay; a super hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:40

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms with modern amenities and Executive Lounge access for a touch of exclusivity.

Wellness and Leisure
Relax and rejuvenate at the on-site spa offering massages, saunas, and a Turkish bath, or take a dip in the indoor swimming pool for a refreshing break.

Convenience and Location
Benefit from 24-hour room service, a business center, and a fitness room, all within the Expo-2017 exhibition complex. Explore nearby attractions like Bayterek Monument and Nazarbayev University.

Experience luxury and convenience at Hilton Astana. Book now for an unforgettable stay!

Important information:

If you have booked a Half Board package, please note that dinner is served at the Axis Lobby Bar, which is open daily until 23:00. Unfortunately, we are unable to provide dinner service after this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for KZT 4,250 per person per night when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 985 reviews
Cleanliness: 8.93
Service: 9.4
Location: 9.44
Room Quality: 8.59
Amenities: 9.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.4
Михаил • solo_traveller • ru
10
2026-04-16 • via Nuitee
Y
Yuliya • solo_traveller • kz
10
Pros:

Новый отель, чисто, свежо .

Cons:

Для отеля данного уровня все отлично, минусов не нашли.

2026-04-15 • via Nuitee
O
Oksana • solo_traveller • ua
10
2026-04-12 • via Nuitee
Маулен • solo_traveller • kz
6
2026-04-10 • via Nuitee
A
Anton • couple • uz
9
Все хорошо, но ночью система винтиляции работал плохо, было душно, настройки не помогали. При это хочу обратить внимание
Pros:

Расположение с МФЦА

Cons:

Сервис

2026-04-10 • via Nuitee
R
Rustam • couple • ru
10
2026-04-10 • via Nuitee
A
Anton • couple • uz
10
2026-04-10 • via Nuitee
Диана • couple • kz
10
2026-04-08 • via Nuitee
Жавохир • solo_traveller • uz
10
2026-04-06 • via Nuitee
S
Shlyakhova • couple • kz
9
2026-04-06 • via Nuitee
M
Marina • family_with_children • kz
10
2026-04-02 • via Nuitee
Ксения • couple • kz
10
Pros:

Решили провести с мужем выходные в вашем отеле. Это было круто! Отдельный вид удовольствия - лечь в пышные подушки после спа процедур и хорошенько выспаться. Хочу также отметить шикарный завтрак: омлеты, колбасы, сыры, казы, красная рыба, выпечка, горячие блюда, глаза разбегались.

2026-04-02 • via Nuitee
A
Annel • family_with_children • kz
10
2026-03-29 • via Nuitee
Татьяна • extended_group • kz
8
Pros:

Чисто, постель удобная, спа отличное

Cons:

1. Не сразу принесли третий набор, пока дважды не позвонили на ресепшн (проживали втроём, достаточно долго ждали пока принесут),
2. Хотелось бы одноразовые мочалочки

2026-03-25 • via Nuitee
G
Gulnur • family_with_children • kz
10
2026-03-24 • via Nuitee
R
Ruslan • couple • kz
10
2026-03-24 • via Nuitee
O
Oleg • couple • ca
9
very good
Pros:

facility, Manager Bachtygul,

2026-03-24 • via Nuitee
B
Bekmyrza • extended_group • kz
10
2026-03-24 • via Nuitee
Y
Yerbol • couple • kz
9
2026-03-20 • via Nuitee
D
Diana • couple • kz
10
Pros:

Месторасположение.

Cons:

Приветливый персонал, просторные номера.

2026-03-17 • via Nuitee