City Express Plus by Marriott Puerto Vallarta

Hotels
•
City Express
8.2 (492 reviews)
Boulevard Francisco Medina Ascencio , Puerto Vallarta , mx

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Swimming Pool
Cons:
Cleanliness
Service

Categories

Cleanliness
8.03
Multiple reviews indicated poor cleaning standards in rooms and common areas.
Service
8
Staff was described as unwelcoming and not very attentive.
Location
9.54
Location was frequently praised for its proximity to malls and other amenities.
Room Quality
7.49
Rooms described as basic and lacking essential amenities like coffee makers and sufficient towels.
Amenities
8.52
Swimming pool well-received, but some issues with cleanliness and internet speed.
Value for Money
7.48
Concerns over charges not matching initial booking prices raised issues of perceived value.
Food and Beverage
7.53
Breakfast service was chaotic and food quality was a common complaint.
Overall Experience
9
Despite several issues, some guests reported a generally pleasant stay, benefiting from the location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:57

Property Description

Modern Accommodation with Prime Location
City Express Plus Puerto Vallarta offers a convenient stay just steps away from Playa de Oro. Enjoy the outdoor pool, fitness centre, and free parking. Stay connected with free WiFi and take advantage of the 24-hour front desk and business centre.

Comfortable Rooms and Delicious Breakfast Options
Each room features a desk, flat-screen TV, and a private bathroom for your comfort. Start your day with a complimentary Continental breakfast from 6:00 a.m. to 10:00 a.m. or opt for a delicious a la carte breakfast available from 9:00 a.m. to 12:00 p.m.

Nearby Attractions and Easy Airport Access
Explore the Cruise Ship Pier just 600 metres away or visit the Puerto Vallarta International Convention Center located 5 km from the hotel. With the airport only 3 km away, your travel convenience is guaranteed.

Experience comfort and convenience at City Express Plus Puerto Vallarta.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 492 reviews
Cleanliness: 8.03
Service: 8
Location: 9.54
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.48
Food and Beverage: 7.53
Overall Experience: 9
B
Brezda Anayansin • family_with_children • mx
10
Pros:

Que están cómodos los colchones para descansar.

Cons:

Que el cuarto olía un poco a humedad.

2026-02-12 • via Nuitee
S
Sebastian • solo_traveller • co
10
2026-02-09 • via Nuitee
B
Begoña • couple • es
8
Pros:

The facility is good kept. The staff was wonderful and very friendly. Sandra at desktop was great, very helpful with every request. Susi at the dining room was also very friendly.

Cons:

The hotel is close to a lot where they’re working in a construction so it’s a little dirty when you get outside.

2026-02-08 • via Nuitee
M
Morales Carbajal • family_with_children • mx
5
cumplió con mis expectativas.
Pros:

La atención del Gerente fue muy amable y en el momento que se le dio la queja de inmediato me atendió de manera personal y por parte del personal muy amables!!!

Cons:

Que no hubo comida diferente en el desayuno, el aseo en las habitaciones dio de que hablar y que una de las habitaciones me fue asignada estando fuera de servicio y fue de muy mal gusto.

2026-01-30 • via Nuitee
M
Marta • solo_traveller • us
10
Pros:

El personal amable y está muy cómodo porque está enfrente de los viajes

Cons:

Le dije a la recepcionista que no quería servicio en el cuarto y no lo tomo en cuenta, abrieron mi cuarto y no me sentí comoda.

2026-01-30 • via Nuitee
R
Rosemary • solo_traveller • us
7
Overall, it was good, clean, conveniently, located.
Pros:

Conveniently located for me to be between Central and Marina since I had to be at both places

Cons:

I would have liked to been able to take a plate of breakfast to my room. Because of timing my medication‘s I don’t eat until 11 or after. They would not let me do that.

2026-01-27 • via Nuitee
L
Lara • couple • mx
10
2026-01-27 • via Nuitee
F
Fernando • family_with_children • us
1
Pros:

The food

Cons:

The bed they had hair that means they didn't change the covers

2026-01-26 • via Nuitee
M
Mijail • family_with_children • mx
8
Pros:

Me gustó la ubicación ,queda muy cerca de la via principal para agarrar carretera hacia la zona de playas, tiene estacionamiento.

Cons:

Las instalaciones necesitan un poco de mantenimiento.

2026-01-25 • via Nuitee
L
Lise • couple • ca
8
Pour séjour court c’est correct
Pros:

Proximité , facilité de ce déplacer

Cons:

Pas de frigo dans chambre et une petite bouteille d’eau seulement, pas de débarbouillette , déjeuner compris mais seulement un petit bar de déjeuner, sinon faut payer pour œuf , bacon …

2026-01-25 • via Nuitee
J
José Luis • family_with_children • mx
8
Pros:

El desayuno pesimo

Cons:

Que incluyan el desayuno frio con lo caliente o desayuno completo o mejor no lo den

2026-01-25 • via Nuitee
I
ISAIAS • couple • mx
6
MUY MALA ACTITUD DE CIERTO PERSONAL DE ATENCION AL PUBLICO
Pros:

LO CECAS QUE SE ENCUENTRA DE DONDE SE REALIZAN LOS TOURS

Cons:

EL CHECK IN FUE MUY TARDADO, NO QUE HUBIERA MUCHA GENTE SINO NO ESTABAN LIMPIAS LAS HABITACIONES Y AL RESERVAR INCLUIA TRASLADO AL AEROPUERTO, PERO NO LO OFRECIERON

2026-01-23 • via Nuitee
C
Carla Elizabeth • family_with_children • us
10
2026-01-20 • via Nuitee
N
Nicole • couple • ca
10
2026-01-20 • via Nuitee
A
Adrian Gonzalez • solo_traveller • mx
6
TARDIA EN RECEPCION
Pros:

LU UBICACION ES PERFECTA, TIENES TODO CERCAS

Cons:

EL PERSONAL, MUY LENTO, MUY POCO Y TUBE QUE ESPERAR MUCHO PARA EL INGRESO

2026-01-20 • via Nuitee
J
Jared • solo_traveller • mx
9
SATISFACTORIA
Pros:

TODO BIEN

Cons:

SINN QUEJAS EN ESTA OCASION

2026-01-20 • via Nuitee
R
Rosa • family_with_children • mx
7
Sujerencia
Pros:

Informar correctsmente el horario del rango del desayuno

Cons:

Un elevador no funciona correctamente

2026-01-19 • via Nuitee
H
Hugo Tomas • family_with_children • mx
9
En general las instalaciones,ubicación y atención de su personal excelentes
Pros:

Desayuno, depende de la hora a la que asistas, se terminaron algunos insumos

Cons:

verificacion de los controles de acceso al aire acondicionado en habitación

2026-01-19 • via Nuitee
G
Gabriel • extended_group • mx
9
2026-01-19 • via Nuitee
N
Natividad • extended_group • mx
6
Pros:

la piscina cerrada y el desayuno muy limitado, antes incluia huevo y chilaquiles, ahora ya no, tuve que pedir a la carta y muy tardado, el café del buffete quemado, no me lo pude tomar

2026-01-19 • via Nuitee