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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Squash
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Kid meals
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Kids' outdoor play equipment
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Heated pool
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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24-hour security
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Aerobics
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Playground on site
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Tennis lessons on site
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Luxurious Riverside Retreat
Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.
Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.
Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.
Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.
When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-08-31 until 2026-03-09
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £12 per person per night when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 11 years old stay for £6.25 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for £12.50 per person per night when using an existing bed.
Children up to and including 15 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
An excellent well managed hotel. Location and facilities are exceptional.
Excellent location for what I needed,
, grounds were amazing
The room was small, was extremely loud outside on the corridor from 6am and loud late at night.
Lovely space and location
The spa wasnt great
Location, facilities, staff, quality of food and service.
The positive is the bar and restaurant is undergoing a major renovation programme, but this did result in queues developing for breakfast and at times limited space during the evening in the members area that is being used as temporary provision. The staff were great in seeking to manage this challenge so it’s not so much about not liking this, more about this does add a different dynamic to a stay compared to our previous experiences at the hotel. Looking forward to coming back and seeing the new bar and restaurant.
The overall setting of the Lensbury alongside the Thames and it’s close proximity to Teddington town centre and Bushy Park.
A minor observation but car parking spaces appeared to be limited slightly.
We always love staying here when visiting family, this time it was a terrible experience. The whole of the first floor under construction! No breakfast area ? The whole of the restaurant and breakfast area closed ! NO mention of this when booking ? That was a real disappointment but to add insult to injury the breakfast was moved again to a conference area miles away from the main area and in a sterile uninviting area with conference candidates everywhere !! The staff were also very off ? Not their normal selves. The reception staff were particularly rude and I would not mind a conversation with the manger before I ad this to an online review.
As above
Fantastic facilities
Main Restaurant Undergoing refurbishment so the lounge was quite cramped at breakfast
Dear Sir/Madam,
I am writing to formally lodge a serious complaint regarding my recent stay at your hotel, which fell far below acceptable standards of cleanliness, hygiene, and guest care.
During our stay, my husband and I were exposed to conditions that were not only unpleasant but also harmful. Both of us have since developed dermatitis, which we strongly believe is a direct result of the unsanitary environment within your premises. This is completely unacceptable and raises significant concerns about your hygiene protocols.
Furthermore, we encountered multiple instances of poor cleanliness throughout the room. The water glasses provided were visibly dirty, making it clear they had not been properly cleaned or replaced. The floors were heavily stained, contributing to an overall sense of neglect and disregard for basic housekeeping standards. These are not minor oversights—they represent a fundamental failure to maintain a safe and clean environment for guests.
We have taken photographic evidence documenting all of these issues, including the dirty glasses, stained floors, and other concerning conditions. This evidence clearly supports the seriousness of our complaint.
Given the circumstances, we find it entirely unreasonable to have been charged for such an experience. We are therefore requesting a full refund for our stay. Anything less would not adequately reflect the inconvenience, discomfort, and health impact we have endured.
Please treat this matter with the urgency it deserves. If we do not receive a satisfactory response within a reasonable timeframe, we will have no hesitation in escalating this complaint further and sharing our experience through appropriate consumer channels.
We look forward to your prompt response and resolution.
Eliza zaman
Great facilities, lovely location and very warm and friendly staff
Nothing, everything was great
location
cracks on several bathroom tiles.
bathroom flloor soft and wobbly.
walls meant noise from other using loo and shower. you heard neighbours creaking floor
service in restaurant was slow and although we asked at reception to include breakfast, the restaurant manager at entrance did not belive we booked it and questioned us repeatedly. quite rude.
Small room horrid facilities not recommended
Hated the room it was room and dark and shower door was broken
The actual site and grounds.
The main dining room was being refurbished and we had to eat in the spa lounge. We were not informed of this when we booked.
The selection of food for dinner was limited and what we actually ate was disappointing. We also had to book a time for breakfast which was a nuisance.
Our bedroom was facing tennis courts and really noisy fans or air conditioning units were very irritating as we sleep with the window open.
Our room was right above an outdoor terrace where wedding guests celebrating kept us awake until after midnight.
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