The Lensbury Resort

Hotels
•
Classic British Hotels
7.6 (3624 reviews)
Broom Road , Richmond upon Thames , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good facilities
Cons:
Cleanliness issues
Service inconsistencies
Room coldness

Categories

Cleanliness
6.93
Some concerns about cleanliness noted in multiple reviews.
Service
7.9
Mixed sentiments, but generally friendly and helpful staff mentioned.
Location
8.94
Consistently praised for its great location.
Room Quality
7.39
Rooms described positively but mentioned being a bit cold.
Amenities
7.92
Good facilities and enjoyable amenities acknowledged.
Value for Money
6.88
Some reviews suggest improvement needed for perceived value.
Food and Beverage
7.43
Food quality generally good, but some wanted better variety.
Overall Experience
7.4
Overall positive experiences noted with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:07

Property Description

Luxurious Riverside Retreat

Award-Winning Spa: Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.

Abundant Recreational Facilities: With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.

Picturesque Dining and Bar Experience: Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.

Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.

Important information:

When booking more than 5 rooms, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for £12 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for £6.25 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for £12.50 per person per night when using an existing bed.
    Children up to and including 15 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 3624 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.94
Room Quality: 7.39
Amenities: 7.92
Value for Money: 6.88
Food and Beverage: 7.43
Overall Experience: 7.4
J
Jane • couple • gb
8
Short stay at Lensbury
Pros:

The room was excellent

Cons:

Since our last stay a lot of the sofas in the lounge area seem to have been removed. They had been replaced by a lot of tables laid for dining, most of which were not occupied during our time in the lounge. After we'd eaten we just returned to our room as there was nowhere comfortable to sit.

2026-02-14 • via Nuitee
R
Rachael • couple • gb
9
Pros:

Great location

Cons:

N/a

2026-02-14 • via Nuitee
M
margaret • couple • gb
10
2026-02-14 • via Nuitee
D
Dawn • couple • gb
8
Great staff great location just needs a bit of updating in places
Pros:

Location great breakfast was ok needed more choice no orange juice scramble eggs not good

Cons:

Bedroom was not the best needed more space in bathroom for your toothbrush etc some of furniture had marks on

2026-02-13 • via Nuitee
A
Azim • couple • gb
1
2026-02-13 • via Nuitee
R
Richard • couple • gb
10
2026-02-13 • via Nuitee
S
Sarah • couple • gb
10
2026-02-11 • via Nuitee
L
Luke • solo_traveller • gb
10
2026-02-11 • via Nuitee
K
Katie • couple • gb
9
2026-02-10 • via Nuitee
K
Katie • couple • gb
9
Pros:

Great location, nice atmosphere and friendly staff and amazing breakfast

2026-02-10 • via Nuitee
W
william • family_with_children • gb
9
Me and my kids loved it
Pros:

Great location and facilities

Cons:

Nothing

2026-02-09 • via Nuitee
H
Heather • couple • gb
8
A good weekend away
Pros:

Staff friendly, location.

Cons:

Seal on shower door broken so shower leaked

2026-02-09 • via Nuitee
R
Rand • couple • ie
3
Pros:

This is the first time I ever post anything online in regards GENDER INEQUALITY.
Rooms ok. Staff lovely. Food was good but unfortunately on my last day here, I had an extremely unpleasant situation at the swimming pool and I was told that members of the pool are favored to guests of the hotel.
What happened was that I was swimming in the fast lane with 3 or 4 other men then I was told to leave unless I could keep up with their speed!!! SHOCKING. As a female, I would obviously naturally be slower than males. Then I was told that they are members and they always train on Monday morning. Well, I live in Ireland and I also take my training seriously and I wanted to keep it up whilst abroad. That's why I paid the higher fees associated to a hotel with a pool. TOTAL WASTE OF MONEY. They then suggested I move to the medium lane with people who obviously were way too slow for my training needs (probably 3min+)
While I have a flight to catch and therefore, limited training time, we spent 10 minutes arguing about this which meant I was in distress and they wasted my valuable training time.
I was swimming at a pace of just over 2'05" and when the life gaurd admitted that I was close to their speed!!! Still, I was told to either push myself to swim at 1'45" or leave.
My main question is: Is the fast lane therefore ONLY for men because women will never be as fast swimmers???!!! Something to consider for the Lensbury hotel and maybe make 2 fast lanes, one for females and one for males because women will never be able to keep up. Simply because I am a female, my training was compromised in this particular situation.

Cons:

Also no towels provided at the pool (they ran out!), bed wasn't comfortable, room pretty basic for the price paid, and windows impossible to open.

2026-02-09 • via Nuitee
S
Stephen • couple • gb
10
2026-02-08 • via Nuitee
M
Martin • couple • gb
9
2026-01-31 • via Nuitee
G
Giannino • solo_traveller • it
9
2026-01-30 • via Nuitee
M
Mark • solo_traveller • gb
10
2026-01-30 • via Nuitee
J
JANINE • couple • gb
9
Very comfortable, really enjoyed our stay - great location for river and pubs. Lovely big pool although need to check ti
2026-01-30 • via Nuitee
B
Beverley • family_with_children • br
7
Really nice
Pros:

The staff were all very friendly and helpful. The facilities were really nice, specially for children. The breakfast was also very nice and my family and I enjoyed our short stay.

Cons:

There were small details with the room and overall the hotel but nothing major for it to have affected our stay. For example, the door to the room was chipped and worn down and let quiet a bit of light in from the corridor.

2026-01-30 • via Nuitee
J
Jessica • extended_group • gb
10
Big rooms and a good breakfast same about dinner service.
Pros:

Lovely hotel in beautiful grounds. Bedrooms are well appointed.

Cons:

The dining options on offer and the quality of this.

2026-01-29 • via Nuitee