Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good amenities
Cons:
Cleanliness issues at the beach
Some amenities not fully functional
Limited shower/bathroom privacy

Categories

Cleanliness
8.41
The hotel's beach and sea wasn't clean as usually a lot of plastic came from the nearest river.
Service
9.38
Staff were so helpful, and included free airport transfers.
Location
9.22
Great position, near the night market and with a fantastic seaview.
Room Quality
9.17
Very comfortable room with great views and a balcony.
Amenities
8.7
Amenities included a nice pool area, though there were issues with the fitness area.
Value for Money
8.66
Overall experience felt like a 5-star hotel for the price paid.
Food and Beverage
8.51
Breakfast varied in quality; generally good, but some found it generic or lacking in variety.
Overall Experience
9.18
Fantastic hotel experience with great location and exceptional staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:47

Property Description

Modern Accommodations with Free WiFi
Experience contemporary rooms with free WiFi access, air conditioning, and flat-screen TVs at Seashells Phu Quoc Hotel & Spa. Relax in spacious rooms equipped with a sofa, minibar, and personal safe for your comfort.

Relaxing Amenities and Services
Unwind at the outdoor swimming pool or indulge in a rejuvenating spa treatment at Seashells Phu Quoc Hotel & Spa. Enjoy the convenience of the on-site restaurant and bar, and take advantage of free private parking during your stay.

Convenient Location and Nearby Attractions
Located in Duong Dong town, our hotel is close to Sung Hung Pagoda and Cau Temple. With Phu Quoc International Airport just 6 km away, exploring the island is easy from Seashells Phu Quoc Hotel & Spa.

Ready to experience luxury and relaxation? Book your stay at Seashells Phu Quoc Hotel & Spa now!

Important information:

The name on the credit card used for the booking must correspond to the guest staying at the property.

The hotel offers complimentary airport transfer by shuttle bus. Please send the hotel your arrival details at least 24 hours before arrival if you wish to use this service. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

All guests are required to show a photo identification and credit card upon check-in. In the absence of birth certificates for children, children’s ages will be considered as adult. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 12 years old to 16 years old stay for VND 1,000,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 782 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.22
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.51
Overall Experience: 9.18
H
Hang • family_with_children • de
10
Great stay and great service
Pros:

Everything (room, standards, services) is adequate to the price you pay. We had a nice time and will return if given the chance.

Cons:

There is a laundry service that is a rip-off. There is no other word to it. We made 2 mistakes: we did not read the sheet for the laundry service carefully. I am vietnamese and talked to the clerk while signing it in a hurry for him. I had no glasses on me. Opposed to other hotels in Vietnam you get not charged by weight of laundry but for every garment on a long price list. We maybe had 2 kilograms of clothing and the price came to 1.400.000 VND after taxes. The staff informed me husband (not Vietnamese speaking, in English) about the price and asked if he wanted to cancel. He declined because we needed the fresh clothes and were not familiar with other services in town. That was the second mistake. Yes, we had 2 chances to not book this service. Given that we do not consider this incident in our rating (10/10). But nevertheless this is a rip-off if you rethink this. We had Dinner at the hotel restaurant for 3 people and paid around 1.100.000 VND. Put it in perspective: who deserves and actually earns more money: the maestro chef (they are truely great...) in the kitchen or the staff that puts my laundry in the washing mashine and irons it after drying? This is the first perspective. The second one is the pricing in Vietnam as a whole. We never paid so much for laundry and we visited many hotels. The next day we went outside and saw a laundry service right across the street. Later in the week they washed our clothes (this time 4 kilograms) for 60.000 VND in 5 hours...

I really do not understand why this hotel needs this practice for their good hotel when everything else is so great. Why would they want to make money in such a miserable way?

2026-05-02 • via Nuitee
S
Stephen • solo_traveller • au
5
$$$$ for nothing.
Pros:

Leaving moving to a better hotel.

Cons:

Requested free air port shuttle bus pickup. The said it was fully booked. arrive at the hotel via taxi. there were 2 empty buses parked outside the hotel.

The service was none existent. Breakfast was a free fo all. Had to find a table & ask someone to clean it.

The noise people shouting at 5.30am which carried on for about 2 hours. The staff did absolutely nothing.

Place is more like a hostel than hotel.

2026-05-02 • via Nuitee
L
LTT • family_with_children • nl
5
2026-05-02 • via Nuitee
H
Hassan • solo_traveller • bh
10
Pros:

Everything was great, pool was amazing with great views, room was clean, staff was friendly, and they have transfer from airport to hotel and return

2026-05-02 • via Nuitee
M
Muhamadd Dahli • solo_traveller • il
10
2026-05-02 • via Nuitee
M
Michele • solo_traveller • nz
9
Pros:

The room and breakfast

Cons:

Nowhere to put your suitcase unless on the floor or in a wardrobe where u couldnt access it , needs a basic luggage area or even a holdout suitcase holder

2026-04-30 • via Nuitee
W
Wang • couple • tw
10
2026-04-30 • via Nuitee
N
Nina Nguyet • family_with_children • de
9
Besonders für Familien eine klare weiterempfehlung!
Pros:

Preis-Leistung war fantastisch. Das Hotel hatte ein Spielzimmer für Kinder welches gepolstert (auch an den Wänden) war und zudem echt alles denkbare an Spielzeug hatte. Also für eine Reise mit Baby ist dieses Hotel wirklich zu empfehlen!

Cons:

Es gab zu wenige Liegen am Pool

2026-04-26 • via Nuitee
M
Matthew • couple • au
10
Didn’t want to leave.
Pros:

Seashells blew our minds in every way. The views and location, staff service, and amenities exceeded all of our expectations.

2026-04-26 • via Nuitee
J
Jakobus • solo_traveller • za
8
2026-04-25 • via Nuitee
R
Robyn • solo_traveller • nz
10
Pros:

Absolute luxury! We had an amazing stay here, everything about the hotel was just fabulous. The staff are very friendly, professional and helpful, the facilities spot on and the location great. I highly recommend.

Cons:

Nothing!

2026-04-24 • via Nuitee
A
Alla • couple • au
9
Pros:

I liked the room and the location 👍

Cons:

The breakfast wasn’t great.

2026-04-22 • via Nuitee
D
Dhaivat • family_with_children • au
1
Definitely not a 5 star.
Pros:

The hotel room was clean and situated at a city center. If you want to be near to Duong Dong night market it is walking distance however it is hard to find good quality cafes, shops and very few restaurants nearby.

Cons:

The breakfast area is extremely busy area and caters mostly to meat eaters. The quality of food was very basic not what a five star generally offers.
While checking out of the hotel, Security guard at luggage handling was so rude. Even at reception few guys are very rude not polite at all & do not speak english.
Please note if want a 5 star experience this hotel is nowhere close to that. It is like a 3 star hotel. We were with family of four and I wish I had booked a resort as resorts were available in nearly same price near King Kong mart. That is the best area to stay with lots of Quality cafes, shopping and eateries nearby.

Be Careful Prior to check out -

we are in situation where they have deducted money from deposited and notify us that item is missing. after two days when i have sent an email for deposit not been returned.

Security Guard at Reception was very rude we have notified to management.

2026-04-22 • via Nuitee
N
Nally • solo_traveller • fr
9
2026-04-22 • via Nuitee
T
Tabitha • family_with_children • au
9
2026-04-21 • via Nuitee
C
Claudia • couple • gb
8
Pros:

Clean, good location.

2026-04-21 • via Nuitee
M
MBS57 • solo_traveller • sg
9
Pros:

Pool and beach

2026-04-20 • via Nuitee
D
Dave • couple • nz
9
Nice hotel and would stay there again
Pros:

Great hotel with excellent location. Pool great and so close to the beach. Great staff who went out of their way to make our stay great.

2026-04-19 • via Nuitee
S
She Ting • couple • my
7
A comfortable and convenient stay with acceptable service, though a few basic aspects could be improved to better match
Pros:

Overall, it was a satisfactory stay. The hotel’s location is convenient, and the complimentary airport shuttle adds to its practicality. Service was decent and met expectations for a 4 to 5 star property, though it didn’t particularly stand out. In comparison, my previous stay at Sunset Town at a different hotel left a stronger impression, with more attentive and memorable service.

Cons:

Breakfast was acceptable but fairly average, with nothing particularly memorable in terms of quality or variety. It was also quite crowded during peak hours. One downside was the limited provision of drinking water. Only two small complimentary bottles were provided, and additional requests were declined. Given the room rates of a 4 to 5 star hotel, offering more flexibility with basic amenities like drinking water would be a reasonable improvement.

2026-04-19 • via Nuitee
S
Selma • couple • fr
8
Bien mais peut être mieux pour un 5 étoile au vu du tarif.
Pros:

Bel établissement, très bon petit déjeuné. Bel piscine, plage privée bof. Pour avoir fait d’autre hôtel 5 étoiles, comme le shells, la même chaîne d’hôtel j’ai préféré le shells.
Déjà on vous demande 50€ de caution, on a fait plus de 8 hôtels 5 étoiles au Vietnam, aucune caution nous a été demander.
Je suis venue séjourner avec mon mari et mon enfant de 20 mois, malheureusement mon bébé a cassé le goulot d’un savon posé dans la douche. Cela nous a être facturé 35€. Or que je pense qu’un pot comme ça doit coûter pas plus de 5€. Donc très déçu de cet hôtel, ça a enlevé tout leur charme, et donne l’impression qu’ils sont à l’affût de la moindre casse pour vous facturer. C’est inadmissible or qu’on a expliqué que c’est notre bébé qui a cassé sans faire exprès.

2026-04-18 • via Nuitee