Soul Surfers Paradise - GCLR

Hotels
•
Independent
8.2 (56 reviews)
8 The Esplanade, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-55701122

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Facilities

Fitness facilities
Express check-out
Terrace
Garden
Express check-in/check-out
Sauna
Wheelchair accessible
Outdoor furniture
Picnic area
Steam room
See all facilities

Review Highlights

Pros:
Convenient location
Satisfactory amenities
Cons:
Poor cleanliness
Organizational issues with service

Categories

Cleanliness
5.76
Multiple guests noted poor cleanliness, including a dirty toilet and trash left by previous guests.
Service
8.23
The service was poorly organized, with issues during check-in and check-out.
Location
9.77
Convenient location for frequent visitors.
Room Quality
7.22
Issues such as dampness and broken appliances were reported.
Amenities
9.25
Amenities noted were satisfactory apart from the cleanliness issues.
Value for Money
7.71
Given the recurring issues, value for money seems questioned.
Food and Beverage
8.76
No specific comments on food quality were mentioned.
Overall Experience
8.93
Disappointing overall experience compared to expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:05

Property Description

Luxurious Amenities: Indulge in the outdoor and indoor pools, spa tub, picnic area, and barbecue grills for a relaxing stay.

Gourmet Dining: Treat yourself to delicious meals at our on-site restaurant during your stay at Soul Surfers Paradise - GCLR.

Convenient Location: Located just minutes away from Surfers Paradise Beach and attractions like SkyPoint Observation Deck, our hotel is the perfect choice for your Gold Coast getaway.

Book now for an unforgettable experience at Soul Surfers Paradise - GCLR.

Important information:

Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include a picnic area and barbecue grills.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.2
Based on 56 reviews
Cleanliness: 5.76
Service: 8.23
Location: 9.77
Room Quality: 7.22
Amenities: 9.25
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.93
G
Gabriela • partner
10
Pros:

Property was amazing!!
Gold Coast luxury resorts management team was poorly organised, check in and check out was very inconvenient, room wasn’t ready on arrival had to wait longer & wasn’t notified when it was ready as they promised, we had to chase them up. only had one key available which we had to personally return to their office which was half an hour away from where we were staying.
we will be booking direct with the property next time.
very disappointing given we are here once a month.

2025-08-27 • via Nuitee
Y
yikang • family
2
Pros:

I stayed here before and was completely satisfied, but this time I was very disappointed. The carpet in the master bedroom was damp, and the bathroom exhaust fan was not working. I stayed for three nights, yet only one day’s supply of shampoo and body wash was provided. Because the exhaust fan didn’t work, the entire room smelled damp. The kitchen range hood was broken, the dryer handle was nearly falling off, and both balconies had lots of spider webs. The kitchen bin still had trash left from the previous guest and was not emptied. Overall, this stay was really disappointing.

2025-08-21 • via Nuitee
D
Duncan • partner
2
Pros:

Would never stay with GCLR again. Had many issues right from the get go. Duplicate payments for the accomodation from my credit card which I had to prove. Cleanliness of the room was very poor. Toilet in disgusting state and the tiles were not mopped. This was never fully resolved after going into there office and complaining and baking several phone calls. Very dissapointed in the overall experience with this third party company.

2025-08-07 • via Nuitee
T
Tahlia
10
Pros:

Our stay for a hens weekend away was relaxing, clean and no effort to do with the apartment. Was the best unit I have stayed in, on the Gold Coast.

2025-06-23 • via Nuitee
S
Sascha
4
Pros:

This property was dusty and the floor was dirty and had not been thoroughly cleaned. The apartment was advertised as a three bedroom (and paid as a three bedroom) but the third bedroom had no window andooo there was no space to walk around the side of the bed. There were wires sticking out of a socket presenting a safety risk.
This was a very disappointing experience.

2025-04-28 • via Nuitee
S
Sarah • family
8
Pros:

Close to everything. Good apartment for a family stay. The hotel was nice but overall the facilities are a bit tired and the pool/spa area needs a makeover. Apartment was well equipped and generally clean. Beds were super comfy and an awesome view of the ocean. Didn’t appreciate the cockroaches on the 46th floor.

2025-04-19 • via Nuitee
J
John • partner
10
Pros:

Convenient beach access and shopping

2025-03-04 • via Nuitee
E
Emma • family
6
Pros:

We paid top dollar to stay in this apartment however the cleanliness really let it down. We had to clean the floor tiles upon arrival as they’d been mopped with a greasy substance that wouldn’t dry. The white mats used to clean the floor ended up brown. We found hairs when turning bed down, WIFI didn’t work and dryer stopped a number of times.
Location is fantastic but not worth the $$$.

2025-02-16 • via Nuitee
K
Kasia
10
Pros:

Amazing apartment

2025-02-13 • via Nuitee
J
Jarrod • family
4
Pros:

Warning this is not a hotel! The back-alley company running this property were rude and mislead us about the property. We were put on a low floor with no view. We were delayed 90mins from getting in, which was very frustrating as you need to collect the key from a unprofessional shoebox of a shop on the other side of Surfers Paradise. They don’t provide towels and make you buy them if you want to use the pool. The steam toom is broken. The lifts are tiny, slow and annoying as you can wait a long time. No directions are given for parking. We’ll never stay here again. A waste of money.

2025-02-11 • via Nuitee
M
Michael
4
Pros:

Needs bad pest control

2025-01-04 • via Nuitee
M
Maryanne • family
8
Pros:

It would have been appreciated if the room had the air conditioning on, when we arrived for the first time, floors were slippery and apartment was stuffy with the humidity. It was really uncomfortable and dangerous walking in. Leaking tap, and not lockable door in second bathroom. For a three bedroom apartment and only to have 1 drying rack for clothes was unacceptable, we had to buy another 2 and leave them there. Will think twice before renting privately again.

2024-12-23 • via Nuitee
V
Verified traveler
6
Cockroaches and worn unit
Pros:

Location was great, we had cockroaches and unit wear and tear was in average condition
Tv in bedrooms very old not smart tv which you would expect

2024-10-23 • via Nuitee
S
Saim
8
Pros:

Not clean enough

2024-09-12 • via Nuitee
M
Mohammed
10
Pros:

.

2024-08-11 • via Nuitee
J
Jatin
2
Pros:

I expected so much from this beautiful building but unfortunately it’s just waste of money. Aircon was not working in the lifts, no screen was working on the lifts and no aircon throughout the building. There is no morning buffet available at the hotel. This is one of the most expensive stay in Gold Coast but I would rate only 1 star

2024-04-20 • via Nuitee
G
George • family
10
Pros:

The view is amazing. The apartment is awesome.

2024-01-29 • via Nuitee
C
Chheng
10
Pros:

Closed to shops and the beach

2023-10-30 • via Nuitee
P
paul
10
Pros:

Very nice place to stay

2023-10-24 • via Nuitee
W
Warren • family
10
Pros:

Everything was excellent. There are a few very minor issues I have not tabled.
I did not appreciate the cleaning staff turning up before 10am and hovering outside our room.

2023-10-08 • via Nuitee