The Plaza Hotel

Hotels
•
Independent
8.6 (20 reviews)
215/120 Kozhamkulov str./ K. Batyr str., Almaty , Almaty , KZ
7-747-5633106

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Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Free airport transportation
Conference space
See all facilities

Review Highlights

Cons:
Room allocation issues
Paid for an upgrade but received a basic room

Categories

Cleanliness
7.8
The room given was not the upgraded one I paid for, indicating potential issues with the booking and room assignment process.
Service
9.3
The manager provided a clear explanation about the room issue, reflecting a proactive approach to handling the situation.
Location
8.9
Standard quality for this hotel tier.
Room Quality
7.8
Received a basic room instead of the upgraded room paid for.
Amenities
8.9
Standard quality for this hotel tier.
Value for Money
8.3
Felt that paying for an upgrade did not meet expectations based on the room received.
Food and Beverage
8.9
Standard quality for this hotel tier.
Overall Experience
8.9
Overall satisfaction impacted by the room issue, yet service was commendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:56

Property Description

Luxurious Amenities and Services
Indulge in soothing massages and marvel at the scenic terrace view. Benefit from free Wi-Fi and top-notch concierge assistance.

Delicious Dining and Entertainment
Savor delectable meals in the restaurant or order from the room service menu. Unwind with a drink at the chic bar/lounge.

Comfortable Accommodations and Convenient Location
Experience comfort in the individually furnished guestrooms with modern amenities. Close to major attractions like St Nicholas Cathedral and Auezov Kazakh Drama Theatre.

Immerse yourself in luxury at The Plaza Hotel in Almaty for an unforgettable experience!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.9
Room Quality: 7.8
Amenities: 8.9
Value for Money: 8.3
Food and Beverage: 8.9
Overall Experience: 8.9
M
Mansoor M
6
Pros:

I paid for upgraded room, they gave me the basic. When I asked the manager, she stated " hotel.com in their email, authorized a basic room and paid us accordingly." So you need to speak to hotel.com
I was not happy:(

2025-09-23 • via Nuitee
T
Timothy
10
Pros:

The Plaza Hotel is a decent place to stay in Almaty. The rooms are clean, well equipped and comfortable. The breakfast is good but not amazing but as it’s a buffet I’m sure there’s plenty there to satisfy everyone. It’s not the most central hotel but the area around is safe and the river makes orientating yourself in the city quite easy. Get Yandex Go the ex-Soviet equivalent of Uber and getting around costs next to nothing and is very quick and efficient. Would I stay here again? Absolutely! It’s a very good hotel.

2025-04-13 • via Nuitee
I
Isaak
10
Pros:

Nice clean place, very friendly people good food

2024-07-15 • via Nuitee
T
Tatyana • family
10
Pros:

Big rooms, good breakfast.

2024-06-22 • via Nuitee
O
Olena
10
Pros:

all stay was good. hotel is clean, nice receptionists location is good.

2024-03-18 • via Nuitee
A
Alexander
4
ein Alptraum, nicht zu empfehlen
Pros:

mir hat das Hotel aus folgenden Gründen nicht gefallen:
1) sehr laut. Durch die Fenster hört man stark befahrene Strasse, sodass man nich ruhig schlafen kann
2) sehr unbequemen Betten
3) unfreundliches und schlecht ausgebildetes Personal
4) am Frühstück waren Spiegeleier kalt serviert
5) Das Dessert im Bar war nicht frisch und überteuert
6) Ausstattung abgenutzt und nicht zeitgemäß
7) keine stabile Interbetverbindung

Egal ob geschäftlich oder urlaubsmsmäßig unterwegs ist, hier bekommt man keine Erholung, sondern nur Ärger

2024-02-25 • via Nuitee
M
Michael
10
Pros:

Good

2023-11-24 • via Nuitee
M
Mark
10
Great hotel
Pros:

Great rooms, fabulous breakfast, good location. Friendly helpful staff.

2023-05-08 • via Nuitee
S
Sergej
10
Pros:

Sehr gut

2023-03-23 • via Nuitee
E
Elizaveta • family
10
Pros:

hotel is nice and clean. Service is fast.

2023-03-13 • via Nuitee
M
Marianne
10
Pros:

Gut ausgestattetes Hotel, freundliches Personal, gutes Frühstück, nette Atmosphäre

2022-08-19 • via Nuitee
Y
Yekaterina
10
Pros:

Wonderful service and clean & spacious rooms!! Highly recommend!!

2021-12-12 • via Nuitee
V
Verified traveler
10
Pros:

Very central and nice and quiet of an evening, will stay here again.

2019-10-24 • via Nuitee
N
NZ • friends
8
Pros:

We enjoyed our stay at Plaza Hotel. Staffs at the reception were very helpful and cheerful. We are very impressed by the work of the housekeeping team. They did a very good job in keeping our junior suite clean and tidy. The location is slightly off the main attraction but it has the most beautiful view of the mountains and the perfect sunrise. We highly recommend visitors to stay at Plaza Hotel. Thank you for having us in Almaty, Kazakhstan.

2019-09-10 • via Nuitee
T
Thomas
10
Pros:

This was one of the best hotel stays of my 2019, which includes a couple dozen places. I cannot comment on other hotels in Almaty, but you really cannot go wrong with this hotel. The breakfast, the rooms, and the members of the staff are all delightful.

2019-05-28 • via Nuitee
F
Fs
8
Pros:

Very clean. Property’ location is out of main area, but very quiet place.

2019-05-07 • via Nuitee
E
Egor
10
Great hotel with a sauna.
Pros:

Every time I travel to Kazakhstan I take this hotel. There is a free sauna, a great way of relaxing before the busy day.

2019-03-10 • via Nuitee
D
Darkhan • partner
10
Pros:

New and very clean! Worth its money!!!!!!!!!!!!!!

2018-11-21 • via Nuitee
D
Dejan
8
Pros:

Very nice and clean hotel. Good breakfast, nice bar with all kinds of sweets and snacks. Top sauna free of charge. Highly recommmended

2018-01-26 • via Nuitee
S
scK
8
good location and new facilities
Pros:

it was really new hotel, which opened a few months ago...Hotel facilities are optimum for 4-star level hotels

2017-08-26 • via Nuitee