The Plaza Hotel

Hotels
•
Independent
8.6 (20 reviews)
215/120 Kozhamkulov str./ K. Batyr str., Almaty , Almaty , KZ
7-747-5633106

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Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Elevator
Free airport transportation
Conference space
See all facilities

Review Highlights

Cons:
Room allocation issues
Paid for an upgrade but received a basic room

Categories

Cleanliness
7.8
The room given was not the upgraded one I paid for, indicating potential issues with the booking and room assignment process.
Service
9.3
The manager provided a clear explanation about the room issue, reflecting a proactive approach to handling the situation.
Location
8.9
Standard quality for this hotel tier.
Room Quality
7.8
Received a basic room instead of the upgraded room paid for.
Amenities
8.9
Standard quality for this hotel tier.
Value for Money
8.3
Felt that paying for an upgrade did not meet expectations based on the room received.
Food and Beverage
8.9
Standard quality for this hotel tier.
Overall Experience
8.9
Overall satisfaction impacted by the room issue, yet service was commendable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:56

Property Description

Luxurious Amenities and Services
Indulge in soothing massages and marvel at the scenic terrace view. Benefit from free Wi-Fi and top-notch concierge assistance.

Delicious Dining and Entertainment
Savor delectable meals in the restaurant or order from the room service menu. Unwind with a drink at the chic bar/lounge.

Comfortable Accommodations and Convenient Location
Experience comfort in the individually furnished guestrooms with modern amenities. Close to major attractions like St Nicholas Cathedral and Auezov Kazakh Drama Theatre.

Immerse yourself in luxury at The Plaza Hotel in Almaty for an unforgettable experience!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 20 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.9
Room Quality: 7.8
Amenities: 8.9
Value for Money: 8.3
Food and Beverage: 8.9
Overall Experience: 8.9
Серик • solo_traveller • kz
9
Pros:

Удобное расположение, хорошее соотношение цены и качества, персонал вежливый и отзывчивый. Кафе на 2-м этаже приятно удивил, на летнике можно приятно провести время любуясь видом на горы.

2026-05-03 • via Nuitee
D
Dongweon • extended_group • kr
10
2026-05-02 • via Nuitee
S
Sherzod • solo_traveller • uz
8
2026-04-29 • via Nuitee
G
Galymzhan • solo_traveller • kz
8
2026-04-27 • via Nuitee
N
Narek • solo_traveller • am
5
Install new and normal cofee machine for breakcfast , make it more variety in breakfast ,
Pros:

night shift receptionists were good, thansk !

Cons:

It was starge that every day I had to ask for water and fresh towels , especilly it was not proper that GYM had no clean towers for trainers --

2026-04-25 • via Nuitee
Евгения • solo_traveller • kz
10
Pros:

Уютные комнаты, удобный шкаф, санузел. Хороший завтрак. Приветливый персонал. Последний раз останавливалась в этом отеле лет 5 назад. Боялась, что стало хуже, но нет, все отлично. Благодарю!

Cons:

Отсутствие розетки в санузле. Единственное, но не критичное замечание

2026-04-21 • via Nuitee
V
Viesheslav • couple • ca
10
Pros:

Perfect

2026-04-20 • via Nuitee
Жанна • solo_traveller • kz
4
2026-04-15 • via Nuitee
N
Nasirov • solo_traveller • uz
10
2026-04-13 • via Nuitee
I
ITTIKORN • family_with_children • th
9
2026-04-05 • via Nuitee
N
Nurgul • family_with_children • kz
8
2026-03-30 • via Nuitee
Сана • solo_traveller • kz
8
2026-03-26 • via Nuitee
Z
Zhanar • family_with_children • kz
10
2026-03-21 • via Nuitee
Самарина • couple • kz
10
2026-02-26 • via Nuitee
H
Hurisan • extended_group • tr
7
2026-02-23 • via Nuitee
Антонина • couple • ru
6
2026-01-25 • via Nuitee
A
Altay • solo_traveller • kz
7
2026-01-20 • via Nuitee
N
Nuriddin • extended_group • uz
7
2026-01-19 • via Nuitee
M
Maryia • solo_traveller • by
7
2026-01-19 • via Nuitee
K
Kiron Deep Singh • couple • in
10
Pros:

Neat, location, staff, breakfast…. Everything.

2026-01-19 • via Nuitee