Sleep Inn & Suites Columbia I-65

No phone in rooms two call for towels etc no breakfast the next morning after my stay staff was kind when we finally got someone two the counter I payed extra for breakfast but their wasn’t any thing out

The toilet was broken, the lights in the bathroom did not work and the lights in the room did not work. we also found black hairs in the bed. When we went for breakfast, there was very little or no food.

No hot water and could not get my bedding changed at all. No staffing and people were quitting.

The Inn was obviously understaffed. One desk guy trying to do it all, always away from the desk helping customers.
Trash cans were overflowing. The food was very basic (expected) but cold. Hot food is the minimum. Coffee empty.

Bathroom was not clean, water pressure was horrible, bathroom light didn't work and Mini fridge didn't work as well.

Breakfast was a joke. Everything was gone, cold or not there and it was before 8 am when we came down to eat. Breakfast was supposed to be over at 9 or 10 am each day we were there.

We had been to this same hotel two years ago and had a wonderful time there not sure what happened in the last two years.

When we arrived, our bed and floor was damp and the wifi wasn’t working. The rooms had a terrible smell and overall a very dirty feeling. Muggy. I was at the front desk asking for a refund within 30 mins of checking in. The pool was also not available for use. He wouldn’t refund me despite the conditions but moved us to a different room. Still, no wifi, pool, and now we were in a room with a non working fridge. This resulted in our food being overtaken by ants. There was bugs. It’s been days and still no sign of a refund. DONT STAY HERE!!!!!

Mold in the shower, clogged bathroom sink, blown light bulbs in the bathroom. Complained to the front desk about these things but nothing was done to address the issues. I do believe the guy working the front desk must have been the owner because he is the only one we seen for the three day we stayed. Only seen one other guy doing the cleaning of the rooms so I honestly believe this place is run by just those two guys. Had to ask for towels they were not replaced daily. Breakfast, well if that's what you want to call it, went down at 8am on the first morning and there was barely any food of any kind. Not that breakfast is a big deal in a hotel because most places aren't that great but this was the worst we have ever seen. One thing is for certain, we will never stay here again.

Shitty breakfast, no hot water, poor staff

No hot water and was asked for my bedding to be changed and it wasnt.

They did not have hot water

Rude staff…woman at desk made me feel as if I was interrupting her day. Told me there would be limited hot water…there was none. Room smelled very musty. A/C fan rattled loudly. Mold all around the shower stall. TV remote didn’t work and no solution was offered. We left immediately but were denied a refund. (Booking.com gave us a whole $11). Wouldn’t go back on a bet!

Never even stayed. Was told when tried to check in no hot water and had been out for 2 days and not eta to fix. Should have been called or text prior because drove 40 min. Clerk started yelling and screaming(we have it all on video) for no reason. Booking.com tried to call multiple times to verify why I didn’t check in so I wouldn’t be charged and clerk refused to answer phone. All this is on video. She acted as though she was on something. Multiple customers we spoke to said they had same issues but everything was booked up so they had no other choices.

No hot water, pool closed, breakfast was cold, no frig in the room it had been taken out, bathroom lightbulb blown and they would not replace, front desk clerk was rude and did not want to be bothered.