Water Hotel, Pingyao

Hotels
8.7 (372 reviews)
No.188, South Street , Pingyao , cn

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Breakfast options limited
Some noise in the area

Categories

Cleanliness
8.7
Rooms reported as very clean and well-maintained.
Service
9.2
Guests complimented the friendly and helpful staff.
Location
9.2
Conveniently situated in the center, close to attractions.
Room Quality
8.7
Rooms described as spacious and comfortable, with nice decor.
Amenities
8.7
Standard amenities for this category of hotel.
Value for Money
8.7
Good value considering location and service.
Food and Beverage
7.7
Breakfast options could be improved, though guests found it adequate.
Overall Experience
8.7
Guests generally had a great experience and would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:41

Property Description

Historic Location

Located in the heart of Pingyao, a UNESCO World Heritage Site, Water Hotel offers a unique opportunity to immerse yourself in the rich history of Ming and Qing Street. Explore the nearby Pingyao Ancient Government Office and Temple of the City God for a truly authentic experience.

Modern Comforts

Relax in well-equipped rooms featuring flat-screen TVs, electric kettles, and luxurious bathrooms with complimentary bathrobes and toiletries. With free WiFi throughout the property, stay connected during your stay at Water Hotel.

Convenience at Your Fingertips

From a 24-hour front desk to a business center and gift shop, we ensure all your needs are met. Need to explore the area? Take advantage of our car hire service for seamless travel arrangements.

Book now to experience the perfect blend of history and comfort at Water Hotel, Pingyao.

Important information:

Please note that mini-bar in room is surcharged.

Guests whose room rate does not include breakfasts are entitled to 50% off breakfasts.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 372 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 7.7
Overall Experience: 8.7
F
Federica • solo_traveller • it
10
Pros:

Nonostante la barriera linguistica il personale si è messo a nostra completa disposizione per aiutarci in tutto .
Molto comodo il fatto che ti vengano a prendere in stazione .
Veramente molto carini

2026-05-09 • via Nuitee
J
Jacobus • solo_traveller • cn
10
2026-05-08 • via Nuitee
J
Jacobus • couple • cn
10
Well worth a stay. I can’t see myself staying anywhere else in Pingyao.
Pros:

The Pingyao Water Hotel is at an excellent location. It’s on the main North / South Street a few meters away from the massive South Gate where one can gain access to the old city wall to walk on, near a park just outside the ancient city, and a very short walk from where the 20:00 and 22:00 light shows are projected. There are plenty of shops and restaurants near the hotel, and it shares the location with Luckin Coffee where one can order something delicious to drink and where one actually sits to have the hotel’s breakfast in the morning. There is a ticket stand a few meters from the hotel where one can purchase an entry ticket for the many temples and museums and points of interest scattered all over the ancient city.

Th staff are helpful and friendly. The hotel is spotlessly clean and calm from the hustle and bustle of the city street on the outside. My friend and I opted for two of the upstairs tatami bedrooms and felt well rested and relaxed having spent a few nights there.

I plan on returning to Pingyao some time in the future, and I will be staying here again.

2026-05-08 • via Nuitee
A
Alejandro • solo_traveller • ar
9
2026-05-06 • via Nuitee
K
Kathia • solo_traveller • br
9
Excelente localização
Pros:

O quarto é confortável e muito amplo. A limpeza pode melhorar. O serviço é ótimo e o café da manhã também. Mas, o melhor de tudo é a localização, muito central.

Cons:

Achei o travesseiro alto e a limpeza poderia melhorar. Além disso, ficamos duas noites e não limparam o quarto.

2026-05-04 • via Nuitee
G
Graeme • solo_traveller • au
10
Excellent stay
Pros:

Central location on main street, yet the rooms were so quiet. The rooms were large and very comfortable. Pingyao is an amazingly preserved walled city.
They met us outside the wall and helped us with our luggage. Rated 11/10

2026-05-03 • via Nuitee
N
nello • couple • it
9
Pros:

Posizionato sulla via principale della vecchia città in una casa originale , camere enormi( e non esagero) tenute benissimo , bella la chiusura delle porte che è ancora come una volta con un enorme lucchetto .
Buona colazione nel cortile interno ( tempo permettendo)
Direi veramente bello e personale ottimo .
Il costo però è veramente alto per lo standard cinese .
Calcolando che a Pingyao ci passi e riparti purtroppo non ti godi la struttura, di fatto qui un giorno e mezzo è più che sufficiente per visitare il paese .
Comunque se volete fare l’uovo fuori dalla cesta per un paio di giorni in pieno relax ci sta tutto .

2026-05-03 • via Nuitee
F
Francesco • couple • it
9
Pros:

Pulita e centralissima

2026-04-27 • via Nuitee
I
Iacopo • solo_traveller • it
8
Albergo in stile autentico ed esperienza di qualità
Pros:

L'accoglienza e la serietà prima di tutto: ci sono venuti a prendere alla stazione dei treni in assoluta puntualità.
L'albergo e molto accogliente con un cortile interno curatissimo e arredato come una serra domestica con tante piante e fiori.
La stanza è molto spaziosa con un grande bagno.

Cons:

La colazione è servita in vassoio con poca varietà di scelta.

2026-04-27 • via Nuitee
O
Ossinovski • family_with_children • ee
8
2026-04-23 • via Nuitee
A
ARIANNA • family_with_children • it
10
2026-04-22 • via Nuitee
E
EMILY • couple • us
10
We had a wonderful stay at the Water Hotel. The staff was always very pleasant and accomodating to any of our requests.
Pros:

Location; it is central to everything.

2026-04-21 • via Nuitee
P
Philipp • solo_traveller • at
8
Perfekt für Pingyao
Pros:

Das Hotel liegt in bester, zentraler Lage in Pingyao in einer der zentralen Straßen nahe dem Südtor. Die Zimmer sind ruhig und sehr gut ausgestattet. Wir bekamen ein kostenloses Upgrade. Der kostenlose Transport von und zum Bahnhof hat perfekt geklappt. Wir können das Hotel sehr empfehlen.
Die Lichtshow außerhalb des Südtors am Abend ist mega. Allerdings muss man wissen das das Tor dafür geschlossen wird und man außen herum gehen muss. Viele Fahrer bieten für kleines Geld einen Transport an.

Cons:

Das westliche Frühstück entspricht nicht europäischen Standards, daher sollte man nicht zu hohe Erwartungen haben. Es gab Kaffee, Salat und Spiegelei sowie Früchte (Erdbeeren, Heidelbeeren).

2026-04-20 • via Nuitee
H
Ha • couple • au
10
Highly commended
Pros:

Perfect location, very nice & responsive staff

Cons:

Nothing :-)

2026-04-19 • via Nuitee
H
Helen • couple • au
10
Highly recommend.
Pros:

Fantastic location, right in the heart of the old town. Beautiful rooms.

2026-04-19 • via Nuitee
R
Roland • couple • gb
9
2026-04-19 • via Nuitee
D
Dr.Sanjaya • family_with_children • lk
5
Excellent location , but very poor service and unfriendly staff !
Pros:

Excellent location !

Cons:

Very poor service from staff

2026-04-18 • via Nuitee
R
roque • couple • ar
10
2026-04-16 • via Nuitee
T
Thierry • couple • fr
10
Très bel hôtel avec du charme dans une ville magnifique
Pros:

L’accueil du personnel est très sympathique, nous avons eu la chance d’être surclassés dans une suite. Les explications pour visiter la ville ont été parfaites, Pingyao est magnifique ❤️
Le transfert aller-retour inclus dans le prix de la chambre est très appréciable, le petit déjeuner très bon! Nous conseillons!

Cons:

La chambre est un peu sombre mais elle est bien éclairée. C’est aussi la conséquence de donner sur une cour intérieure, très jolie d’ailleurs!

2026-04-15 • via Nuitee
A
André • couple • nl
9
great experience
Pros:

Location, inside the Ancient City

Cons:

Could improve the cleaning , especially for the tatami rooms

2026-04-10 • via Nuitee