Embassy Suites By Hilton Syracuse Destiny USA

Hotels
•
Embassy Suites Hotels
8.4 (963 reviews)
311-371 Hiawatha Blvd. , Syracuse , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Dirty rooms
Slow service
Uncomfortable beds

Categories

Cleanliness
7.86
Multiple reviews indicate issues with room cleanliness, including dirty bedding and a general lack of attention to detail.
Service
9.03
Despite some negative experiences with responsiveness, several reviews highlight friendly staff.
Location
9.37
Several reviews commend the hotel's proximity to the mall and the convenience of the location.
Room Quality
7.32
Comments express that rooms felt outdated and uncomfortable, with issues such as poor maintenance.
Amenities
8.15
The pool was criticized for being small and dirty, but some amenities like the happy hour received positive remarks.
Value for Money
8.31
Mixed feelings about charges for parking and overall pricing suggest that some guests feel it is not entirely justified.
Food and Beverage
8.86
Breakfast and dinner received favorable feedback, although service times and variety were criticized.
Overall Experience
8.33
General disappointment due to unmet expectations, but some aspects like location and breakfast were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:03

Property Description

Luxurious Amenities
Embassy Suites By Hilton Syracuse Destiny USA offers an array of luxurious amenities including an indoor heated pool, fitness center, and free WiFi. Each suite is elegantly designed with a separate seating area, sofa bed, and modern entertainment options.

Delicious Dining Options
Start your day with a delicious breakfast spread featuring continental and American options. Additionally, guests can unwind in the evening with a complimentary reception serving beer, wine, premium spirits, and light snacks in the atrium lounge.

Convenient Location
Conveniently situated just 4.3 km from Rosamond Gifford Zoo and 800 meters from Destiny USA, this hotel is the perfect choice for travelers. With a 24-hour front desk and proximity to attractions like the Erie Canal Museum, your stay at Embassy Suites will be both relaxing and memorable.

Book now for an unforgettable stay at Embassy Suites By Hilton Syracuse Destiny USA!

Important information:

Guest must be 21 years of age or older to check-in. Pets are allowed up to a maximum of 2 per room. The fee is $75 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 963 reviews
Cleanliness: 7.86
Service: 9.03
Location: 9.37
Room Quality: 7.32
Amenities: 8.15
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
C
Cassandra • couple • ca
8
2026-02-12 • via Nuitee
G
George • solo_traveller • us
4
Pros:

Facility

Cons:

Was never told at check in that there was a $250 incidental fee charge for a one night stay. The room and parking cost $233...The fee was more than the room! When I asked about this at the front desk, the front desk person shrugged his shoulders and said it was what it was. And walked away. Will never stay there again...

2026-02-10 • via Nuitee
B
Bryce • solo_traveller • us
5
2026-02-09 • via Nuitee
R
Rhoads • couple • us
1
Cons:

2 out of 3 elevators were not working took 25 min to get down to breakfast 30 min left to the end of breakfast was no bacon and would not make more the shower would barely get warm and pressure kept stopping almost to a stop no pressure then pick back up curtains was missing one so light came threw and blinded me in the morning and was no way to block it

2026-02-08 • via Nuitee
T
Tiffany • couple • us
8
2026-01-31 • via Nuitee
T
Timothy • family_with_children • us
4
2026-01-31 • via Nuitee
N
nancy • extended_group • do
9
2026-01-30 • via Nuitee
T
Tracy • couple • us
4
Pros:

Hotel room was filthy floor had not been vacuumed there was garbage u see the table The pillows were all balled up and need to be replaced along with the bedding over all. Chips in the tile. I could go on. We live this hotel and stay there each time we are in Syracuse but it definitely needs a refresh.

Cons:

Sorry the above should be here. What we love is the location

2026-01-30 • via Nuitee
M
Mary • couple • us
6
It was ok
Pros:

The location

Cons:

The kids running around screaming and the pool is very small for the size of the hotel.

2026-01-29 • via Nuitee
T
Tracey • solo_traveller • us
10
Comfortable and affordable
Pros:

Location

Cons:

Nothing it was great

2026-01-27 • via Nuitee
F
Fawn • family_with_children • us
10
Pros:

Seeing how much my granddaughters loved swimming in the heated pool. The variety of food for breakfast and that it had a restaurant on the property.

Cons:

Couldn't access the pool with my room key.

2026-01-27 • via Nuitee
F
Francisco • solo_traveller • us
9
2026-01-26 • via Nuitee
A
Andrea • extended_group • ph
10
Pros:

We had such a great stay, so spacious and clean.
Thank you!

2026-01-25 • via Nuitee
B
BNewton • solo_traveller • us
10
2026-01-24 • via Nuitee
N
Nicolette • couple • us
1
2026-01-24 • via Nuitee
B
Barnes • couple • us
8
Satisfied
Pros:

Breakfast was great, room was nice, staff was great

Cons:

didn't feel great about the parking with the signs saying the hotels not responsible if our cars get broken into or damaged

2026-01-22 • via Nuitee
R
Russo • solo_traveller • us
6
Pros:

It was a place to sleep

Cons:

Institutional looking and needs a refresh … also had a difficult time getting an invoice from them

2026-01-22 • via Nuitee
K
Kayla • family_with_children • us
7
Pros:

Loved the location and staff was friendly.

Cons:

Was shocked you had to pay for parking. Also the pool was very dirty.

2026-01-21 • via Nuitee
C
Cody • couple • us
1
Over priced for sub par comfort, food, and stay
Pros:

Location and staff were good

Cons:

Bathroom was not clean.
Shower door would not stay closed
Beds squeaked and were very uncomfortable
Breakfast options were very limited and terrible quality
Omele station had 1 person working. Which meant extremely long wait time.

2026-01-20 • via Nuitee
K
Keysha • couple • us
5
Cons:

The staff was very rude

2026-01-20 • via Nuitee