Embassy Suites By Hilton Syracuse Destiny USA

Hotels
•
Embassy Suites Hotels
8.4 (1010 reviews)
311-371 Hiawatha Blvd. , Syracuse , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Dirty rooms
Slow service
Uncomfortable beds

Categories

Cleanliness
7.86
Multiple reviews indicate issues with room cleanliness, including dirty bedding and a general lack of attention to detail.
Service
9.03
Despite some negative experiences with responsiveness, several reviews highlight friendly staff.
Location
9.37
Several reviews commend the hotel's proximity to the mall and the convenience of the location.
Room Quality
7.32
Comments express that rooms felt outdated and uncomfortable, with issues such as poor maintenance.
Amenities
8.15
The pool was criticized for being small and dirty, but some amenities like the happy hour received positive remarks.
Value for Money
8.31
Mixed feelings about charges for parking and overall pricing suggest that some guests feel it is not entirely justified.
Food and Beverage
8.86
Breakfast and dinner received favorable feedback, although service times and variety were criticized.
Overall Experience
8.33
General disappointment due to unmet expectations, but some aspects like location and breakfast were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:03

Property Description

Luxurious Amenities
Embassy Suites By Hilton Syracuse Destiny USA offers an array of luxurious amenities including an indoor heated pool, fitness center, and free WiFi. Each suite is elegantly designed with a separate seating area, sofa bed, and modern entertainment options.

Delicious Dining Options
Start your day with a delicious breakfast spread featuring continental and American options. Additionally, guests can unwind in the evening with a complimentary reception serving beer, wine, premium spirits, and light snacks in the atrium lounge.

Convenient Location
Conveniently situated just 4.3 km from Rosamond Gifford Zoo and 800 meters from Destiny USA, this hotel is the perfect choice for travelers. With a 24-hour front desk and proximity to attractions like the Erie Canal Museum, your stay at Embassy Suites will be both relaxing and memorable.

Book now for an unforgettable stay at Embassy Suites By Hilton Syracuse Destiny USA!

Important information:

Guest must be 21 years of age or older to check-in. Pets are allowed up to a maximum of 2 per room. The fee is $75 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1010 reviews
Cleanliness: 7.86
Service: 9.03
Location: 9.37
Room Quality: 7.32
Amenities: 8.15
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
B
Bonnie • solo_traveller • us
10
2026-05-07 • via Nuitee
S
Samantha • family_with_children • us
10
2026-04-28 • via Nuitee
M
Marci • family_with_children • us
8
It was great!
Pros:

Great value for a larger family! Very clean and love the breakfast too.

2026-04-28 • via Nuitee
S
Sands • solo_traveller • us
10
Pros:

Hotel staff welcomed us warmly. King suite was nicely equipped. Enjoyed nice dinner in restaurant. Unfortunately we could stay for reception hour in bar with complimentary drinks. Went to Destiny Mall right across the street to see Leanne Morgan comedy show. Enjoyed greatl complimentary breakfast next morning and relaxed with a swim in the pool before 12pm check out. Recommend the Syracuse Embassy Suites and would definitely stay again. Thanks for a great getaway!

Cons:

Hotel was beautiful. Staff very friendly.
Great food and amenities including nice pool, golf simulator, great restaurant and comfy rooms.

2026-04-27 • via Nuitee
J
Joan • couple • us
9
2026-04-23 • via Nuitee
R
R6149YKdoreenw • Business
10
Huge props to VALERIE!
Pros:

I highly recommend this hotel for all company events! We are Davis Almer have been very fortunate to be using Embassy destiny for quite a few years now for all of our hotel accommodations for all of our business trips Summit and holiday parties. There is nothing more that I could say about Valerie at Embassy suites destiny! She is an amazing asset to the company and has been very supportive for all of our needs five stars all around for this hotel.

2026-04-20 • via Tripadvisor
G
Gabrielle • family_with_children • us
10
2026-04-16 • via Nuitee
J
jason • solo_traveller • us
10
Pros:

Amazing

2026-04-15 • via Nuitee
I
Ismo • family_with_children • fi
8
2026-04-14 • via Nuitee
D
Daniel • family_with_children • us
5
Room was nice, but the pool is gross. The shower doors won’t stay close and the staff at check in and check out were rud
Pros:

Location, and the breakfast.

Cons:

The pool is gross. Was slimy. There was bugs crawling all over the walls in the corner of the room. There is an additional feel of $15/ night to park as well.

2026-04-13 • via Nuitee
S
Stives • extended_group • us
10
2026-04-11 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-10 • via Nuitee
A
Alisha • extended_group • us
9
Not Bad AT ALL.
Pros:

We loved the accommodations. Very clean, comfortable, and the staff was excellent.

Cons:

The breakfast was slightly disappointing but it could have been just our preferences!

2026-04-08 • via Nuitee
C
courtneytJ113BJ • Family
6
A Solid Choice if you want to be near the mall
Pros:

This hotel is a great choice if your priority is being close to Destiny USA. You can’t beat the convenience for shopping or quick access to the mall. That said, if you’re visiting Syracuse University or want to spend time downtown, I would strongly recommend staying closer to the city center—Uber rides from here add up quickly.

The hotel itself makes a solid first impression. The lobby is modern and inviting, and both the bar and restaurant are genuinely good. The gym and pool are also better than expected for this type of property.

The room layout is particularly well-designed, especially for families. Having a separate bedroom and living area makes traveling with kids much easier. While the rooms are a bit worn and could use some updating, they’re still perfectly serviceable.

One note of caution: the sofa beds are clearly older. They creak loudly with any movement and aren’t nearly as comfortable as newer designs, so plan accordingly if someone will be sleeping there.

The biggest drawback is the weekend atmosphere. The hotel seems to attract large groups—birthday parties and tournament teams—which can significantly impact the experience. Think groups of a dozen kids with minimal supervision. To their credit, the hotel does try to manage it, including having security respond to noise and hallway disruptions.

Still, the volume of guests can be overwhelming. The pool was packed to the point of being unusable, happy hour was shoulder-to-shoulder, and breakfast was so crowded that finding a table was a challenge.

Overall, this hotel works well for convenience and families who want space, but if you’re looking for a quieter or more relaxed stay—especially on a weekend—you may want to consider other options.

2026-04-06 • via Tripadvisor
C
Christopher • extended_group • us
8
Pros:

Very clean

Cons:

Room service could have been better.

2026-04-06 • via Nuitee
J
Jens • couple • de
7
2026-04-05 • via Nuitee
S
Sharlindra • family_with_children • us
9
2026-04-05 • via Nuitee
C
Clarissa • solo_traveller • us
10
My stay was great.
Pros:

The property was clean, room was spacious. Walk to mall was great.

Cons:

The property was great. I thought the amount held on my card was supposed to be 150 but it ended being over 300.00 that was really the only issue, and the pool being so many kids not being supervised. But my 3 year old did get time at the pool early morning without all the kids. So she did get to enjoy herself. I would stay here again.

2026-03-29 • via Nuitee
N
Nancy • extended_group • us
10
Pros:

Service. Size of room. Comfy beds

Cons:

Not being told of the 250$ extra fee

2026-03-29 • via Nuitee
N
Nancy • couple • us
10
Pros:

Easy check in. Comfy beds lounge was great

Cons:

Not being told about the extra 250$ hold fee

2026-03-28 • via Nuitee