Embassy Suites By Hilton Syracuse Destiny USA

Hotels
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Embassy Suites Hotels
8.4 (967 reviews)
311-371 Hiawatha Blvd. , Syracuse , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Dirty rooms
Slow service
Uncomfortable beds

Categories

Cleanliness
7.86
Multiple reviews indicate issues with room cleanliness, including dirty bedding and a general lack of attention to detail.
Service
9.03
Despite some negative experiences with responsiveness, several reviews highlight friendly staff.
Location
9.37
Several reviews commend the hotel's proximity to the mall and the convenience of the location.
Room Quality
7.32
Comments express that rooms felt outdated and uncomfortable, with issues such as poor maintenance.
Amenities
8.15
The pool was criticized for being small and dirty, but some amenities like the happy hour received positive remarks.
Value for Money
8.31
Mixed feelings about charges for parking and overall pricing suggest that some guests feel it is not entirely justified.
Food and Beverage
8.86
Breakfast and dinner received favorable feedback, although service times and variety were criticized.
Overall Experience
8.33
General disappointment due to unmet expectations, but some aspects like location and breakfast were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:03

Property Description

Luxurious Amenities
Embassy Suites By Hilton Syracuse Destiny USA offers an array of luxurious amenities including an indoor heated pool, fitness center, and free WiFi. Each suite is elegantly designed with a separate seating area, sofa bed, and modern entertainment options.

Delicious Dining Options
Start your day with a delicious breakfast spread featuring continental and American options. Additionally, guests can unwind in the evening with a complimentary reception serving beer, wine, premium spirits, and light snacks in the atrium lounge.

Convenient Location
Conveniently situated just 4.3 km from Rosamond Gifford Zoo and 800 meters from Destiny USA, this hotel is the perfect choice for travelers. With a 24-hour front desk and proximity to attractions like the Erie Canal Museum, your stay at Embassy Suites will be both relaxing and memorable.

Book now for an unforgettable stay at Embassy Suites By Hilton Syracuse Destiny USA!

Important information:

Guest must be 21 years of age or older to check-in. Pets are allowed up to a maximum of 2 per room. The fee is $75 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 967 reviews
Cleanliness: 7.86
Service: 9.03
Location: 9.37
Room Quality: 7.32
Amenities: 8.15
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
G
Gabrielle • family_with_children • us
10
2026-04-16 • via Nuitee
J
jason • solo_traveller • us
10
Pros:

Amazing

2026-04-15 • via Nuitee
I
Ismo • family_with_children • fi
8
2026-04-14 • via Nuitee
D
Daniel • family_with_children • us
5
Room was nice, but the pool is gross. The shower doors won’t stay close and the staff at check in and check out were rud
Pros:

Location, and the breakfast.

Cons:

The pool is gross. Was slimy. There was bugs crawling all over the walls in the corner of the room. There is an additional feel of $15/ night to park as well.

2026-04-13 • via Nuitee
S
Stives • extended_group • us
10
2026-04-11 • via Nuitee
B
Brittany • family_with_children • us
10
2026-04-10 • via Nuitee
A
Alisha • extended_group • us
9
Not Bad AT ALL.
Pros:

We loved the accommodations. Very clean, comfortable, and the staff was excellent.

Cons:

The breakfast was slightly disappointing but it could have been just our preferences!

2026-04-08 • via Nuitee
C
Christopher • extended_group • us
8
Pros:

Very clean

Cons:

Room service could have been better.

2026-04-06 • via Nuitee
J
Jens • couple • de
7
2026-04-05 • via Nuitee
S
Sharlindra • family_with_children • us
9
2026-04-05 • via Nuitee
N
Nancy • extended_group • us
10
Pros:

Service. Size of room. Comfy beds

Cons:

Not being told of the 250$ extra fee

2026-03-29 • via Nuitee
C
Clarissa • solo_traveller • us
10
My stay was great.
Pros:

The property was clean, room was spacious. Walk to mall was great.

Cons:

The property was great. I thought the amount held on my card was supposed to be 150 but it ended being over 300.00 that was really the only issue, and the pool being so many kids not being supervised. But my 3 year old did get time at the pool early morning without all the kids. So she did get to enjoy herself. I would stay here again.

2026-03-29 • via Nuitee
N
Nancy • couple • us
10
Pros:

Easy check in. Comfy beds lounge was great

Cons:

Not being told about the extra 250$ hold fee

2026-03-28 • via Nuitee
V
Valerie • couple • us
10
Pros:

Everything was great. The food in the restaurant was tasty and breakfast included too. I would stay at this hotel again.

2026-03-26 • via Nuitee
D
Diana • couple • us
9
Great stay but questionable extra 80$.
Pros:

Most everything.

Cons:

There was an extra 80$ I need to find out why?

2026-03-25 • via Nuitee
S
Stacey • extended_group • us
10
Pros:

The staff was all friendly and helpful. The room was very clean.

Cons:

Really nothing

2026-03-24 • via Nuitee
B
Bonnie • extended_group • us
10
Pros:

Room was clean staff was friendly love the 2-hour happy hour.

2026-03-24 • via Nuitee
A
Anna • family_with_children • ca
7
It is a good value for your money
Pros:

The location of the room is great, especially at winter time as it is closed to the mall with plenty activities.
The suite like room with the kitchen was very useful when traveling with kids.
The pool is small but still enjoyable.
The breakfast is nice.

Cons:

The room is old, the bar was a disappointment.

2026-03-23 • via Nuitee
K
kassandra • couple • us
4
2026-03-19 • via Nuitee
D
Daniel • solo_traveller • ca
6
Surprise, Surprise at check in.
Pros:

Location to Destiny Mall.

Cons:

Edward was a bit rude at checking in. 15 dollars a night parking fee was a surprise. Taxes and other added on fees got ridiculous and brought the bills up. Didn't make up the room and we had to ask for clean towels and wash clothes.

2026-03-19 • via Nuitee