Embassy Suites By Hilton Syracuse Destiny USA

Hotels
•
Embassy Suites Hotels
8.4 (1065 reviews)
311-371 Hiawatha Blvd. , Syracuse , US
+1 315-303-1650

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Tasty breakfast
Cons:
Dirty rooms
Slow service
Uncomfortable beds

Categories

Cleanliness
7.86
Multiple reviews indicate issues with room cleanliness, including dirty bedding and a general lack of attention to detail.
Service
9.03
Despite some negative experiences with responsiveness, several reviews highlight friendly staff.
Location
9.37
Several reviews commend the hotel's proximity to the mall and the convenience of the location.
Room Quality
7.32
Comments express that rooms felt outdated and uncomfortable, with issues such as poor maintenance.
Amenities
8.15
The pool was criticized for being small and dirty, but some amenities like the happy hour received positive remarks.
Value for Money
8.31
Mixed feelings about charges for parking and overall pricing suggest that some guests feel it is not entirely justified.
Food and Beverage
8.86
Breakfast and dinner received favorable feedback, although service times and variety were criticized.
Overall Experience
8.33
General disappointment due to unmet expectations, but some aspects like location and breakfast were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:03

Property Description

Luxurious Amenities
Embassy Suites By Hilton Syracuse Destiny USA offers an array of luxurious amenities including an indoor heated pool, fitness center, and free WiFi. Each suite is elegantly designed with a separate seating area, sofa bed, and modern entertainment options.

Delicious Dining Options
Start your day with a delicious breakfast spread featuring continental and American options. Additionally, guests can unwind in the evening with a complimentary reception serving beer, wine, premium spirits, and light snacks in the atrium lounge.

Convenient Location
Conveniently situated just 4.3 km from Rosamond Gifford Zoo and 800 meters from Destiny USA, this hotel is the perfect choice for travelers. With a 24-hour front desk and proximity to attractions like the Erie Canal Museum, your stay at Embassy Suites will be both relaxing and memorable.

Book now for an unforgettable stay at Embassy Suites By Hilton Syracuse Destiny USA!

Important information:

Guest must be 21 years of age or older to check-in. Pets are allowed up to a maximum of 2 per room. The fee is $75 per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

8.4
Based on 1065 reviews
Cleanliness: 7.86
Service: 9.03
Location: 9.37
Room Quality: 7.32
Amenities: 8.15
Value for Money: 8.31
Food and Beverage: 8.86
Overall Experience: 8.33
K
Kimberly • family_with_children • us
10
Excellent!
Pros:

Close to the mall, and great transportation set up for the NYS fair!

Cons:

We loved it all

2026-09-11 • via Nuitee
O
Orakwao • solo_traveller • us
10
Quiet, clean, great location. Great Staff.
Pros:

Clean, Quiet, Great Staff.

Cons:

The GPS in that area does not work.
Which ever entity is responsible should be notified.

2026-09-04 • via Nuitee
M
Marielle • family_with_children • ca
6
It was acceptable, kind of expensive for what it was but overall alright.
Pros:

Breakfast was great. Location was great. Lobby and public areas were nice. Liked that we got vouchers for happy hour and appreciated the accommodation for early check in. Liked that we could have free water.

Cons:

The rooms were small and the pillows were uncomfortable. Room facing highway was extremely loud, could hear the cars all night. Couldn’t turn off TV in bedroom. Couldn’t find extra linens, had to wait for staff to bring it. Safe wasn’t working. Bathroom doors were very loud.

2026-09-02 • via Nuitee
T
Thomas • solo_traveller • de
1
Die schlechteste Erfahrung jemals, was das Zimmer angeht. Die Hilfe am Front Desk bei unserem Reifenschaden war allerdin
Pros:

Die Lage zur Shopping Mall ist wirklich gut.

Cons:

Das Bett war schmutzig und nicht frisch bezogen. Dazu gab es noch ein schmutziges Handtuch. Das Frühstück ist für amerikanische Verhältnisse auch für Europäer ok.

2026-09-01 • via Nuitee
V
Vy • family_with_children • us
10
2026-08-31 • via Nuitee
L
Lisa • extended_group • us
10
Very comfortable stay and great staff
Pros:

The room was very nice. The free breakfast was great. The cocktail reception each night with 2 free drinks was a nice surprise. The bed was comfortable. We were very pleased with our stay and would stay there again.

2026-08-31 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

Great location
Staff was wonderful
Happy hour was friendly and affordable

2026-08-29 • via Nuitee
R
Rajat • solo_traveller • us
6
2026-08-27 • via Nuitee
K
Katia • family_with_children • br
8
2026-08-23 • via Nuitee
B
Ben Eliezer • solo_traveller • il
7
2026-08-17 • via Nuitee
J
Jasmine • solo_traveller • us
7
Good location, nice views and some friendly staff.
Pros:

Majority of the staff was kind and helpful, nice location, pretty view of the city.

Cons:

Minor broken things in the room. The omelet guy was rude and did not properly cook the food thoroughly, other guest and I was complaining to each other about it. The omelet guy got loud with my in front of other guess because I didn't speak fast enough for him. My omelet was not cooked all the way and it pooled raw egg on the perimeter of my plate. I had him cook it longer for me and it still was not done, that's how much he under cooked the egg to begin with. Another staff was nice enough to cook it on the pan longer in the back, 3rd times the charm, and also the bacon looked raw. To pay over $500 for 1 night and have that kind of experience was sad. I would stay again, but I would try to see if there's a different cook there first. My family and I ended up going out just to eat breakfast. Other than the omelet guy, everyone else was amazing.

2026-08-16 • via Nuitee
M
Michelle • solo_traveller • us
10
2026-08-12 • via Nuitee
A
Abeera • couple • ca
7
2026-08-11 • via Nuitee
J
Jamiah • solo_traveller • us
9
Pros:

Clean

Cons:

The food ! The chicken was great the rest was no

2026-08-09 • via Nuitee
T
Timothy • couple • us
9
Overall excellent
Pros:

Very clean.

Cons:

Had to pay for parking.

2026-08-09 • via Nuitee
B
Brett • family_with_children • us
7
2026-08-09 • via Nuitee
K
Karina • family_with_children • ca
8
2026-08-09 • via Nuitee
J
Jianping • family_with_children • ca
5
非常一般
Pros:

除了你购物中心进以外是个大品牌，还有其他没什么可以写的

Cons:

房间比较拥挤，早餐也不好

2026-08-08 • via Nuitee
A
Alexander • family_with_children • il
6
overpriced
Pros:

clean

Cons:

location
not well suited for family- in out room the sofa bed was used as the bed for the kids - the sofa was narrow, and when opened blocked the access to main bed.

2026-08-07 • via Nuitee
B
Bill • couple • us
10
Accommodations were excellent. Would definitely stay here again.
Pros:

Breakfasty was great and proximity to theatre was excellent.

2026-08-07 • via Nuitee